Rebag Anmeldelser 

The ladies at Rebag, Las Vegas, are absolutely fabulous. For two days they allowed myself and my girlfriends to look around the store, pulling out items, putting them back, being very patient as I wanted to make a decision on a trade. They were the best and I’ll definitely be back, hopefully sooner rather than later! They were wonderful.

Order was in photo, fast shipping

Excellent experience. Bag exceeded expectations for condition. Would definitely shop again from Rebag!

Joon responded to my email promptly and was able to answer my questions and process a cancellation for trade in order and process as payout.

I would strongly caution anyone considering doing business with Rebag. My experience with this company has been nothing short of frustrating, disappointing, and completely unacceptable.

From significantly reducing my original buyout offer to ongoing payment transfer issues and the nearly impossible task of reaching someone who can actually resolve a problem, Rebag has demonstrated a serious lack of professionalism, transparency, and accountability.

What makes matters worse is the complete lack of customer support. When you’re dealing with luxury items worth thousands of dollars, you expect a certain level of service, communication, and integrity. Unfortunately, Rebag has failed miserably in all three areas.

I’ve spent far too much time chasing answers and dealing with unnecessary stress. No customer should have to work this hard to get a company to fulfill its obligations.

Luxury resale should come with luxury-level service, not endless frustration and excuses.

After this experience, I have completely lost trust in Rebag and will never do business with them again. I would strongly encourage others to think twice before trusting this company with their valuable luxury items.

"I was experiencing a frustrating issue trying to transfer funds out of my payout wallet. I emailed Knas, who immediately stepped in to help me. Within just one hour of their assistance, I successfully received my payout from my Rebag wallet! I highly recommend Knas for their fast, efficient, and incredibly helpful customer support."

Beautiful bag!! As described and will continue my membership, for sure!!

Kimoney is the best. They so helpful.

Service could be better a lot better.

Unable to access my Rebag credit

I am very disappointed with my experience with Rebag. I have credit on my account that I have been unable to access or use, and the issue remains unresolved.
Update: After my review comment later left on TrustPilot by Rebag to contact@rebag was left unanswered. My funds are still help hostage and I am without my item. I’m flabbergasted.

It is frustrating to have credit available but be unable to redeem it. I expect Rebag to provide a clear explanation and restore access so I can use my credit.

This experience has affected my confidence in the company. If the matter remains unresolved, I intend to escalate my complaint to the Better Business Bureau and the Federal Trade Commission.

I hope Rebag takes my concern seriously and provides a prompt resolution. Based on my experience, I encourage customers to carefully review the terms and process for accessing and using store credit.

Gorgeous Chanel earrings! And they came in box with papers. I couldn’t be happier with them!

Perfect bag, like new!

There is a horrible smell to the bag that we are working hard to get rid of. We are only trying to save it because of the price.

This not dnthe quality description listed on the site.

You lost the chain to the bag I sent in to be appraised

I have been a very prolific Rebag customer for years but everything changed in August 2026 when I sold a bag. My August sale money was impounded for two months without the monthly interest accrual they advertise. Selling and buying incentives on an October trade were reclassified as a gift card then reversed on the invoice. The amount the gift card should have covered was deducted from my empounded cash plus a 3% penalty. Then, when I finally waited more than two months for penalty to be removed, the balance transfer failed. It has been well over 2 months and I still don’t have even a portion of my August sale proceeds.

Ahn was very patient and had great customer service.

The item purchased was very nice, however for that price I feel a nice dust bag should be included.

I am sharing my experience with Rebag to warn other consumers considering purchasing high-value luxury jewelry through this company.

My wife and I are longstanding collectors of luxury jewelry and have purchased both new and pre-owned pieces for years. We have been Rebag customers since November 2022 and are also paying members of Rebag+, at $50 per month.

On May 10, 2025, I purchased a Cartier Santos de Cartier 18K white gold chain necklace from Rebag for $5,735.01 (Order #12519860).

The necklace was advertised as a MEDIUM size, measuring 22 inches and weighing 29.37 grams.

Upon receiving the necklace, I became concerned about its size and weight. I contacted my Cartier personal shopping associate, who provided information indicating that the small version typically weighs approximately 26–32 grams, while the medium weighs approximately 48–55 grams.

The difference was significant. At the time, a brand-new small necklace reportedly retailed for approximately $4,800, while the medium retailed for approximately $11,800.

I contacted Rebag to explain the discrepancy.

On September 12, 2025, Rebag responded in writing:

“Upon verification our team confirmed that the item was incorrectly listed.”

Rebag apologized and offered a return with waived fees.

I asked whether I could instead purchase the necklace at its correctly identified size and corresponding price.

Rebag informed me that returning the necklace was my only option.

I agreed.

Rebag then issued a FedEx return label and provided specific instructions for packaging, shipping, and documenting the return.

I followed those instructions, personally dropped off the package at FedEx, and obtained a receipt documenting the drop-off.

Unfortunately, the package never progressed through the expected shipping process.

I contacted FedEx and Rebag repeatedly. Rebag initially assured me that its team was investigating the missing shipment.

After months of follow-up, Rebag informed me on January 14, 2026, that FedEx could not locate the package and that it was officially considered lost in transit.

Rebag then suggested that I contact FedEx directly and open a claim.

This response was extremely disappointing.

The return was not initiated because I changed my mind about the purchase. It was initiated because Rebag acknowledged that it had incorrectly listed the merchandise.

Furthermore, Rebag selected the shipping arrangements, issued the return label, and established the return instructions.

I complied with those instructions.

Yet I am now left without the Cartier necklace and without the $5,735.01 I paid for it.

I believe Rebag should address the loss of a return shipment that it authorized and arranged to correct its own acknowledged listing error.

I have documentation supporting my account, including the original listing, Rebag’s written acknowledgment of the error, its return instructions, my FedEx drop-off receipt, and subsequent correspondence.

I am requesting a full refund of $5,735.01.

I encourage anyone purchasing expensive luxury jewelry through online resale platforms to carefully verify product specifications and understand the company’s return shipping and insurance policies.

My experience has seriously undermined my confidence in Rebag’s handling of high-value transactions and customer disputes.

I had a sone questions while selling my items, so I reached out to customer service. Both Kimoney and Joonsoo were exceptionally kind and helpful. They responded to my email very promptly and were truly eager to assist me. I really appreciate their support, and I gladly recommend Rebag to everyone I know.