Reactive Home Services Anmeldelser 

717
TrustScore 4.5 av 5

4,7

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I phoned on Monday that my hoover wasn’t working . I got a text on Tuesday telling me they were going to send me another . On Wednesday I got the confirmation on Friday DPD gave me a one hour time sl... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I recently had reason to contact Reactive / Zest Appliance Care Services, who are now the same company, and with whom I have several plans covering appliances in my home. After only a very short wai... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

The customer service lady i spoke to, Bee, was very helpful. She went through some fault finding points which could have been useful and then, explained step by step what the process was. Finally she... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Brilliant fast service, had a blocked drain ,with 2 short phone calls ,from 1st call to Reactive ,then call to Drain Engineer , he then drives away after clearing blocked drain ,less than 1 hour in... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Hvitevarereparatør

Skrevet av virksomheten

Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.


Kontaktopplysninger

4,7

Enestående

TrustScore 4.5 av 5

717 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,7

Alle anmeldelser

(717)

44 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Excellent Engineer.

Rang Reactive for the first time in 10 years. I’ve been insured with them or over 12 years. They sent an engineer out to my Neff oven within 2 working days. Janis text me to say he would arrive at 10 am and was spot on. He was very polite and helpful , brought the spare part in case he needed to replace the old one and completed the job with efficiency. The proof is in the pudding with insurance and this time Reactive was excellent.

20. mai 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Reactive Home Services

Hi John,

Thank you for taking the time to leave us this fantastic review!

Many thanks
Charley

Vurdert til 5 av 5 stjerner

Carl has attended to a few of my…

Carl has attended to a few of my appliance repairs,hes always a well-mannered, polite & friendly man and is efficient in his job.A credit to your company.

22. april 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Reactive Home Services

Hi Christine,

Thank you for taking the time to leave this lovely review for Carl!

Many thanks
Charley

Vurdert til 5 av 5 stjerner

Quick and chirpy

David was polite and the job was done within minutes.
Thank you

28. mars 2024
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Svar fra Reactive Home Services

Hi,

Thank you for leaving us a review, its great to hear your repair was completed quickly.

Kind regards
Keira

Vurdert til 5 av 5 stjerner

Yunus arrived on time and was polite…

Yunus arrived on time and was polite and diagnosed the problem straight away and fixed it there and then. Wonderful service. Was the first time of using Reactive after holding insurance with them for a number of years and I am glad I have kept with them now, my first impressions are good.

19. januar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Reactive Home Services

Hi Jane,

Thank you for leaving us a review. Janis is a fantastic engineer, we are delighted to hear he has been able to fix your appliance.

Kind regards
Keira

Vurdert til 5 av 5 stjerner

excellent service engineer was out the…next day

excellent service engineer was out the next day and promptley found and repaired the fault

5. januar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Reactive Home Services

Hi George,

Thank you for leaving us a review, we're delighted to hear you're happy with our service.

Kind regards
Keira

Vurdert til 4 av 5 stjerner

A very satisfying experience

Initially, I was disappointed by the Reactive Insurance agent's immediate negative reaction to my request for a home visit saying the problem was not covered by my policy. However, after some negotiating, a visit was ordered, and the repair completed within three days. The repair man was very helpful and very efficient.
I have used Reactive Insurance Solutions on several occasions and have generally found them to be very good

6. desember 2023
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Svar fra Reactive Home Services

Hi Elizabeth,

Thank you for leaving us a review, we're pleased to hear our engineer was able to resolve your query efficiently.

Kind regards
Keira

Vurdert til 1 av 5 stjerner

Have just cancelled 5 policies

Have just cancelled 5 policies . This company are totally innefficient and useless . Avoid

22. november 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Reactive Home Services

Hi Graham,

Thank you for your feedback.

We can see you have spoken to a member of the team who have cancelled the policies and refunded premiums where applicable.

Kind regards
Keira

Vurdert til 5 av 5 stjerner

Well worth my premiums

I haven’t had to claim that often, but whenever I do it’s always a very positive experience.. today was no exception. I would never look elsewhere even if the premiums were cheaper because the customer service is excellent!

16. november 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Reactive Home Services

Hi,

Thank you for leaving us a review.

We are delighted to hear you're happy with our service.

Kind regards
Keira

Vurdert til 5 av 5 stjerner

I am happy with the swift response and…

I am happy with the swift response and decision from Reactive insurance. Very happy with my phone call with Natasha, arranging payment and my delivery needs.

8. november 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Reactive Home Services

Hi Mandy,

Thank you for your review.

It is great to hear Natasha was able to help, we will pass this feedback onto her.

Kind regards
Keira

Vurdert til 5 av 5 stjerner

Sylvia was the lady I talked with and…

Sylvia was the lady I talked with and most helpful and pleasant and what I have come to expect from Reactive she booked an engineer appointment with efficiency and we actually feel helped thank you

14. september 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Reactive Home Services

Hi John,

Thank you for taking the time to leave us a review, we will pass this lovely feedback over to Sylvia.

Many thanks
Charley

Vurdert til 5 av 5 stjerner

Great customer service

Great customer service, very polite helpful lady on the phone, sorted within 5 mins

16. august 2023
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Svar fra Reactive Home Services

Hello,

Thank you for taking the time to leave a 5 star review. It is greatly appreciated

Kind regards
Sam

Vurdert til 5 av 5 stjerner

No hassle

No hassle. Arranged my annual boiler service.

3. august 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Reactive Home Services

Hi Carol,

Thank you for taking the time to leave a review regarding your boiler service. Its really appreciated

Kind regards
Sam

Vurdert til 5 av 5 stjerner

Abbie was on the ball

Abbie was on the ball and dealt with my request in a friendly and professional, no-fuss way.

19. juli 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Reactive Home Services

Hi John,

We're glad Abbie was able to help, thank you for taking the time to leave a review

Kind regards
Sam

Vurdert til 5 av 5 stjerner

Very professional

Very professional . Fixed the problem quickly and efficiently.

16. juni 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Reactive Home Services

Hi Steve,

Thank you for leaving us a review!

Kind regards,
Charlotte from Reactive

Vurdert til 5 av 5 stjerner

Came across very helpful and friendly…

Came across very helpful and friendly when dealing with my issue, as well as being professional.

16. mai 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Reactive Home Services

Hi Gobi,

Thank you for leaving us a review. We're so pleased to hear we were able to help!

Kind regards,
Charlotte from Reactive

Vurdert til 4 av 5 stjerner

Very helpful although it took some time…

Very helpful although it took some time to get through to your colleague Abbie on the telephone

9. mai 2023
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Svar fra Reactive Home Services

Hi Rodney,

Thank you for leaving us a review. We're pleased to hear Abbie was able to help!

We do our best to answer calls as quickly as possible, although this may not always be possible, so I offer our apologies for the delay.

Kind regards,
Charlotte from Reactive

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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