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Rauva Anmeldelser 

480
•
TrustScore 4 av 5

3,9

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

I loved the idea of Rauva, it was smart, easy to use, great features, but when unauthorized payments started to be debited from my account, I found it nearly impossible to impossible to contact Rauva... Vis mer

Vurdert til 4 av 5 stjerner

Até aqui, estamos muito satisfeitos. Claro, que sempre vai existir a barreira da língua, as legislações são diferentes, mas com o tempo vamos aprendendo e sei que posso contar com a equipe Rauva. G... Vis mer

Vurdert til 5 av 5 stjerner

No momento em que precisei de esclarecimentos na área da contabilidade, fui atendida por uma excelente profissional, que demonstrou um elevado nível de competência, disponibilidade e dedicação, presta... Vis mer

Vurdert til 5 av 5 stjerner

The agent Lorenzo has been very patient and helpful throughout my closure process with the refund. Other agents and accountants also have been very responsive during my tenure with Rauva. Overall it h... Vis mer

Informasjon om virksomheten

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  4. Bedriftstjenester
  5. Regnskapsfører

Skrevet av virksomheten

Rauva is a dynamic Portuguese company that aims to democratize entrepreneurship and empower freelancers and SMEs through technology. Offering a comprehensive business super-app with integrated tools for finance management, payment services, invoicing, users can easily manage their finances and invoices through the app, with secure deposit safekeeping and certified invoicing capabilities offered through partnerships with trusted entities. Running a business in Portugal hasn’t been easy. Until now. For entrepreneurs. By entrepreneurs.


Kontaktopplysninger

3,9

Bra

TrustScore 4 av 5

480 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 63 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av to uker

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,9

Alle anmeldelser

(480)

29 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Very poor accounting service

Very poor accounting service. The €88 plan is a gimmick to get you to sign up with them but ultimately is too limited for any company that is active.
Additionally, the app is very buggy. Card didn’t work a few times when I wanted to pay. They do not have access to the MB network.

3. februar 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Rauva

Hello, Rui.
We’re really sorry to hear about your experience, and we truly want to address your concerns properly. In order to assist you as quickly and efficiently as possible, could you please share your business name with us? That way, we can proactively reach out and help resolve this situation.

If you’d prefer, you can also contact us directly via email at support@rauva.com or raise a ticket with our support team from your Rauva app or desktop.
We’re here to support you and make sure your issues are addressed.

Vurdert til 5 av 5 stjerner

My experience was excellent

My experience was excellent! Ana is a top-notch accountant—intelligent, friendly, and extremely knowledgeable. Every minute was worth it! She provided clear and insightful explanations, making the entire process smooth and easy to understand. I highly recommend her!

26. februar 2025
Vurdert til 5 av 5 stjerner

Seamless accounting experience

Our experience with Rauva has been nothing short of exceptional. They provide a seamless accounting experience, ensuring accuracy, efficiency, and hassle-free financial management. Their expertise and attention to detail have made a significant difference in streamlining our processes. Highly recommended

14. februar 2025
Vurdert til 1 av 5 stjerner

Be careful

Painful onboarding for PT company
Swan io is the bank behind (from France), so expect some problems of checking everything and to deal with many blocked
Choose an accountant straighly in Portugal to open a company

14. februar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Worst service ever

Worst service ever. Their accountant misled me to open an account with them and left a month later. Once I realised the wrong advice I asked to close my account and no accountability was taken. Also as I was closing my account some old direct debit attempted to take Payment and for each failed debit, Rauva charges you €10. They sell you a plan for €89 for 3 transaction a month. Above 3 monthly transaction they will charge you €3 per transaction even if it s €3 uber ride. Other accountants would allow you 50 transaction a month for the same price or unlimited so be careful before signing. Because 3 transactions a month makes no sense for any companies.their plan is made to charge you €200-300 per month in reality.

31. januar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Rauva was a painful experience, can't recommend

We used Rauva because of the positive online reviews. Unfortunately, for us using Rauva to open a new business in Portugal was a fairly painful process. The team sent the wrong things to us to sign multiple times. Once, they even sent someone else's business docs for us to sign by mistake. After our company had already been created, they sent an email saying our Rauva account has not been approved, they couldn't tell us why, there was nothing we could do about it, and we would need to rush to find our own accountant to take care of everything by the deadlines to avoid penalties. In the end, it was a blessing to not have to use Rauva for ongoing accounting services. We found a local accountant who is both more affordable and more competent. The only good thing about our experience with Rauva was Inês, who was responsive over Whatsapp.

10. januar 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Rauva

Thank you for sharing your experience with Rauva. We genuinely appreciate your feedback and apologize for not meeting your expectations.

Unfortunately, our banking partner, Swan, is unable to onboard American citizens, and we should have communicated this clearly from the start. We understand how frustrating this situation must have been and truly regret any confusion it caused.
Your input is invaluable as we work on improving our processes and communication regarding our processes. We're pleased that Inês was able to provide you with supportive assistance during this time.
While we're disappointed that circumstances led to not be able to keep you as a customer, we wish you the best with your new business in Portugal. If you'd like to discuss anything further, please feel free to reach out at support@rauva.com. Your satisfaction remains important to us.
Thank you once again for your feedback.

Vurdert til 1 av 5 stjerner

You are standing at the store and your cards don´t work

I was to late with uploading a receipt. And in stead of calling me you FROZE my bank account completely.

You can call me when you need documents to onboard me as a client but not before freezing my account completely over sub 200 euro invoice to Muslim (Indonesia) country.

I have transfers over 1000 euro also without a receipt to EU countries and thats okay.

30. januar 2025
Anmeldelse skrevet uten oppfordring
Logoen til Rauva

Svar fra Rauva

Thank you so much for sharing your thoughts about your recent experience. We truly appreciate your feedback and the chance to clarify a few points that might provide a fuller picture of the situation.
On January 14th at 11:32 AM, we reached out via email to inform you that our banking partner, Swan, needed some additional documentation regarding a specific transaction for regulatory compliance mandated by the Central European Bank. To ensure you had all the support necessary during this process, we followed up with reminders on January 20th and January 23rd. In our message on January 23rd, we mentioned that not responding could potentially lead to account suspension.
We noticed that you submitted the requested documents on January 30th around 9 AM, and that your account was reinstated at 6:59 AM the very next day—less than one business day later! It’s worth noting that if these documents had been submitted when we initially requested, it could have helped avoid any suspension of your account altogether.
We absolutely understand how frustrating these situations can be, and we're genuinely sorry for any inconvenience this may have caused. However, for the sake of clarity and transparency for others who may read your review, we would like to kindly ask you to consider updating or removing it so that it accurately reflects the entirety of this experience, as in the end this security measures are designed to protect everyone involved.
Thank you once again for your understanding and cooperation.

Vurdert til 5 av 5 stjerner

An amazing experience

Very good and helpful support from the beginning. All of my questions were explained to me in an understandable way and I feel in good hands and look forward to our collaboration.

16. januar 2025

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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