Quiksilver.co.uk Anmeldelser 380

Ordered 4 items, 3 shipped right away (from the UK), the 4th and final item was shipped from Belgium a week later, 12 days have passed and I still haven't had the item, it's not moved in the DPD network since the 7th, but the support team are refusing to refund me as "Delivery delays can occur, especially during the summer when there is a high volume of orders." this is appauling service.

I ordered from them and they sent the wrong item. I've tried to get in touch to return the item and gain a refund but have not had a response in over 10 days. They were quick to take my money though. The only way I can return the item is by paying myself, which I wont do as this was not my error. No communication from the company.

Never order from this sh**te company! Nothing works--email, phone, or the order tracking link. I still haven't receive the order I placed, yet they took the money almost immediately after I made the purchase!

Wetsuits don't last. They are crap.

Falsely advertised discount offers to members. Purchased three pairs trousers in sale - new member discount couldn’t be applied at checkout (or not without reversing sale). No mention in small print of incompatible offers. Fair enough as still a reduction but as no option for exchange purchased a different-sized pair (and returned original) and the next reward/discount couldn’t be applied (or it stated it was but was charged full price). Meanwhile one of the trousers (Wilde chinos) - the button fell off after one wear and had to pay a tailor to fix. Still, nice-looking trousers albeit should be at the price.

If I could give 0 I would. There is NO customer service. I got delivery address wrong, realised immediately and sent messages that still after many days haven’t been answered. They have ignored everything I said and posted it to the wrong place. I will never shop from them again

While the quality of the products are good and they are quite exceptional value when on sale, the overall logistics and customer service has a lot to be desired.

First, don't believe any of the shipping dates and dispatch dates on their website. Mine was only dispatched 4 days after it was indicated on the website.

Delivery was quick - sent via Royal Mail 48 (so within 2 days arrival).

Customer Service was diabolical. When I contacted them, they did respond quickly, but don't have the power at all to cancel orders once they're placed!

So moral of the story, if you order here, be prepared for a long delay, and not being able to cancel your order. You're warned!

Bought two different back packs for school - both broke within 6 months. Customer service poor. And worst of all they will not let you unsubscribe from their incessant emails. Complete breach of customer law. Don’t bother. Poor quality for price. Not what they used to be.

Returned 2 items which were received by Quiksilver 1 week ago , no contact since . Have tried calling and emailing but no response

It’s a shame these bags are such bad quality these days. (Big travel one. 100L) My last one kept for 20 years of frequent travel. New one only two year of travel. Quiksilver don’t care. Bad product and even worse customer service.

Ski coat arrived with a large hole in the sleeve. Not what I expect for £125. I am still trying to sort out a refund that does not involve me paying the return postage. Customer service is poor and responses are slow.
So disappointed with this company

I made a large, online order of twelve items and there was an error in the size of one shirt. It was very easy to navigate the process to bring this to Quiksilver's attention and the problem was addressed promptly to my satisfaction within 24 hours. A followup email was sent to ensure I was completely satisfied.

Still have not received my order tried to contact them by phone and email they dont reply back, BE WARNED stay well clear of this company. Customer service does not exist

What has happened to Quiksilver???? The quality of the clothes is so bad. I’ve been a huge supporter since I was a kid (now in my 40’s) and they’ve just got worse and worse.
I sent a really kind email asking why this is and also explaining that all my mates now do not use this brand. It was completely ignored. Final nail in the coffin.

Perfekt leveransservice,perfekt kommunikation på deras hemsida för att följa din beställning!rekommenderas 100%

I ordered some shorts to go away on holiday with, they did arrive within a few days, however they were not the ones I wanted at all, and they did not match the colour shown on the website or the confirmation email.

I contacted their customer support, for which there is only one option, contact form, and received an automated response. Now it's been 2 weeks and I've followed up with further emails and a 2nd support complaint about all this, with no response at all.

Also I can't return the item without paying the shipping which is ridiculous since they mislead me with the item they sent, so I want my money back and I want them to pay the shipping.

I have provided them with all the relevant info including screenshots of what they showed on the website and the confirmation email, and a photo of what I actually received.

I will report to trading standards if possible. They have no phone number you can call and no actual person has replied to me.

There was a time when Quiksilver was a quality brand. That was why you paid more for their clothing items - good workmanship, good quality materials etc. Not anymore. Since they have outsourced to cheaper manufacturers, the sale price has remained but the quality has taken a nose dive. I bought two pairs of casual Quiksilver shorts for my Husband at Christmas from Surfdome UK. He finally got to wear one pair this Summer - for one day, while we were outside at a flying display. When I folded them that night, I noticed the fronts were all blotchy and faded from exposure to the sun. You can literally see crease lines where he sat and they bunched. Imagine not being able to wear shorts outside, in the sunshine? After one day, they are knackered. This would have never happened in the past. Ear used to last for years and years, but not in today's throw away society it seems. Not okay for single use clothes. Surfdome has gone into administration and Quicksilver UK don't want to know, but it took them over a month to tell me that. Terrible seeing as it's clearly a manufacturing issue. Having bought Quicksilver for almost 35 years, we will never buy Quicksilver stuff again.

I have an issue with delivery, sent email to customer service and no reply at all.

Avoid these rip off merchants at all cost.
£3.95 to post out but £5 to return?
The clothing itself is cheap and overpriced garbage.
Avoid

Ordered a pair of sliders which were at least 2 sizes too big. Definitely not ‘fit for purpose.’ Charged £5 to return them which they claim is the cost of postage with Evri (would have cost £2.70 to send privately). They are clearly making money from Refunds which is against the law. Sent two emails with no response.