Quiksilver.co.uk Anmeldelser 380

I bought these in the sale at the back end of last season and three days into my first trip they split at the front seam as I bent over nearly doing the splits to help my kid skiing, and the seam popped at the front seam, not the most elegant manoeuvre, but they shouldn't have popped. Also some minor tears on the rear from nothing I noted of significance - for a premium product this is a disgrace and no joy from customer service - they said its a sizing problem and no further contact.

Avoid these snow products as they are poor quality and made of paper compared to other premium products. I've never had this issue with other brands.

Stick to PROPER snowboard/ski brands Quiksilver products are garbage and so is their customer service.

I will never buy another Quiksilver product and would advise you not to either.

Terrible. Never respond to questions via email about stuffing up orders or refunds.

They then have the audacity to send the following message when you do email them. If they were not so bad they would not get so many emails!

“We just wanted to let you know that we are currently experiencing very high contact volumes and consequently our response time may be delayed.

Please be assured that we are doing our best to respond to you as quickly as possible.

To help us deal more efficiently with your request, we kindly ask you to not send us multiple messages as this will slow down our response time”.

Shocking customer service the hoodies was terriblequalityas well hence why i returned them, very thin and cheaply made, no contact number and when you email no one replies.
I returned £65 worth of product and didn't receive a refund
Avoid ever order from these people.
I remember when quiksilver stuff was decent, that's long gone..

Wish I had read reviews first!!!!
Never received ski gloves ordered.
Contact Customer Service by email only which was slow to respond.
First told to track item via DPD tracking.....
shipping date kept changing.
Basically item wasn't in stock in England(not informed of this until I tracked the parcel to Netherlands and Belgium)
Parcel was never actually received by DPD.
DPD told me they contacted Quiksilver on the first day of arranging pick up to inform them they did not have my name,email or phone number and could not proceed with delivery due to this.
Eventually had email from Customer service about a delay!!!
Asked for refund as long over the delivery time frame of 6 working days plus time to process the order in the first place.
A month after purchase no refund received...have raised a dispute with my bank to chase them now.
Such a shame as I love Quiksilver as a brand.
Will NEVER again buy from them.

No customer support. Good luck returning anything.

SUCH AN AWFUL COMPANY. How are they still trading???
Order never received,
Same experience as many others.
Item "Returned to Sender". No reason given. We too were at home.
There's a clear pattern to be seen here.
My 4 messages asking for an immediate refund also ignored.
Still no refund.
Quiksilver must have a huge amount of money sitting in their interest earning accounts.
PAYPAL CLAIM. CASE UPHELD. INSTANT REFUND.
Dont hesitate to open your own case if paid via PayPal. Glad I did.

I ordered 3 items from the website, only 1 item was delivered. I have emailed 6 times to try and get the missing 2 items delivered but have had no response, I called several times and put in a cue but each time I was cut off before I could even speak to anyone. The tracking numbers with the order do not work and there is no record of my order on my account on the Quicksilver website. I've requested a refund via PayPal so hopefully will get my money back, I would avoid buying anything from the website!

After seeing the poor reviews on here I was genuinely paranoid. But yeah had a response from Quiksilver with DPD delivery. Ordered on the 16th Jan 2025 and received today. So all in all I’m happy. Please rectify these poor reviews and I for one will be ordering again as have been buying Quiksilver clobber for decades.

Trump 2025
Thank you 🙏🏻 🫡

Incredibly disappointed with this experience. Bought my two nephews T-shirt Xmas presents in two sizes back in November. One arrived the other didn’t: DPD tracking said “returned back to sender” a week ago. Contacted quicksilver and told it is still on its way then get an email yesterday on Christmas Eve telling me the order cannot be fulfilled. Completely ruined my Xmas gift for my nephew (worse still, his bigger brother got one but he didn’t). Awful service, and to be told last week that it would come despite “returned to sender”, when it quire obviously wouldn’t have. Finally the compensation being a discount on more orders from the quicksilver.co.uk website…. Seriously? I think for this they could do better.

Sent incorrect item, awful customer service, still awaiting refund. Avoid at all costs

Have just read the most recent reviews and wish I'd done so before ordering from Quicksilver. My experience mirrors those of several others. I ordered from Quicksilver website. Order never arrived. DPD tracking said it was on its way back to sender. Virtual Assistant said it had been delivered, was there anything else she could help with, but then disabled the chat so I couldn't continue. Have had NO response from emails. What an absolute joke. Please DO NOT buy anything from here. I have never had such bad customer service. Shocking,

Wow. My nephew wanted a specific Quiksilver t-shirt. Rather than buy it from some random surf shop, I thought I'd buy the genuine item from Quiksilver. What a fool! When the t-shirt never arrived, i contacted their online "customer service" (in name only) to be told twice it had been delivered to me. When I investigated the first time, the parcel had been delivered to me in Belgium (I live in the UK) and the second one, when I looked, was on it's way back to the vendor. There is someone at home ALL the time here and there is no way we missed any delivery. When I mailed Quiksilver, I had this response "For logistical reasons, we are unable to send the parcel back to you so if you wish to receive these items, please place a new order." I would NEVER have thought that a company such as this were so inept. Also, I would never have thought to check any reviews as, c'mon, it's Quiksilver(!) Well, they won't be getting any business from me again. Avoid. Seriously, avoid.

Quicksilver have the most aggressive and unscrupulous customer service I have ever encountered. There was a glitch with their online returns portal and it wouldn't accept my return. It took weeks of chasing and a threat to report to the matter to the credit card company for them to process the return. On a more recent occasion I purchased two identical products, both developed the same fault shortly after purchase but quicksilver refused to replace or repair. Again after weeks chasing and various request for photos they offered a 20% refund and advised if I didnt take this offer they would send me down a quality control process that would take a very long time to deal with. I would suggest ordering with ripcurl instead who are a joy to deal with for similar products.

I wish I had checked the reviews before purchasing.
No contact from the company at all regarding late deliveries/if at all the purchases have actually been sent, still awaiting confirmation via DPD from a order on 30/09/24 (it is now 14/10/24)
Don't be fooled by the previous reputation of the brand like I was.
Poor Poor Poor

What a nightmare. I appreciate no one is going on here if they have had a good experience. I had some shorts which bubbled and colour ran. Contacted customer service on portal, then needed to send an e-mail, then a link and submitted. Then came back asking for photos. Why didn't you ask for the before. Sent them, then chased up and offered 20% refund £12 or credit note. I explained both aren't great. I later went with credit note. I sent back using evri label provided. Then nothing. I chased and they said leave another week. I chased again, they asked if I had details of the order number and delivery. They should have this. I provided and they said I will get a credit note in another 4 days, another week later. Nothing. I have tried contacting and getting a phone number. I have now gone through PayPal. Note the phone number for them on paypal also hangs up. I have finally had enough today. These shorts were in May I don't need shorts now we are in October

Quiksilver customer service is so bad it is beyond a joke. I have never experienced anything like it.
- order placed on 21/08/24
- order shipped (supposedly) on 22/08/24
- order arrived on 28/08/24
- however it was not my order... it was someone else's order
- ticket raised with customer service on 01/09/24
- photos of incorrect order sent on 04/09/24 as requested
- since then... nothing, nada
- 5 follow-up emails sent to the Quiksilver ticketting system... no response at all
multiple attempts to call their customer service number... usually they do not attend. If you manage to get into the queue the line hangs up after 10 or 15 mins
A complete joke
-

Please take note of the previous negative reviews before purchasing from this company. Ordered an item and a total incorrect item was delivered. E-mailed numerous times and received pointless generic e-mails back. Tried contacting on the phone but was unable to speak to someone as it just kept hanging up after a few seconds. Ordered the item on 26th July and its still not been resolved. I will not be using this company again.

I didn’t think of checking reviews as always thought Quiksilver were reputable. The helpdesk contact method is bad, phone number doesn’t work. I have sent my goods back for a refund and the tracking shows that the item has been delivered but no refund. I would have paid by credit card had I realised this company is not based in the UK. A loss of money

Ordered a few board shorts from them and need to return a couple. I can’t create a return label even if paying for it, very little or no info on their website. Already sent two messages via website to their costumer service and had no answer.

Very bad customer service interaction. Wont give option to actually log in to account - only brings to register. Got email with 20% next order but can’t log in to use it. Want to return current item that’s too large but no info on the sure, just keep getting 404 error within the website itself