Quiksilver.co.uk Anmeldelser 378

Probably the worst customer service I’ve ever experienced it’s actually non existent, missing items from order and no response from their customer services just automated emails….. do not buy from Quicksilver

Don't buy from Quiksilver. Wallet falling apart after 3 weeks of use. No response from customer service department.

Doing a charge back through my bank for the funds.

No wonder they are going bankrupt

Orders don't arrive. No refund and zero communication. Shocking. They deserve to not be trading anymore.

Diabolical. Loyalty scheme doesn’t work and appears to be a scam. Items missing from order. Weeks of delays. No response from customer service. The garments and quality of products are generally good but god help you if you have any problems. Worse than useless.

Leather sliders received 27 April 25, worn 6 times and fell apart on 16 May 25. Complained to Customer Service who have done nowt other than whine about how busy they are. No doubt theyll find time to get all defensive in response to this review. Utter rubbish

Ordered a pair of Sandals on the 28th April which were dispatched on the 30th April, according to the tracking they were returned to sender on the 8th May.

I have received no acknowledgment of this, I have contacted Quiksilver for an explanation and got nothing.

The website did steer me to a FAQ that said if your order gets returned to sender you will be refunded within 10 days, I have not yet received a refund 19 days later, I have had no response from my email and to add insult to injury it says if your item is returned to sender you cannot rearrange delivery and must order again.

Really, so you offer no customer service whatsoever, mess up the customers order, then without even informing us we then have to go through the process of ordering again.......... unbelievable.

Is this some business tactic of boosting order numbers at the expense of the customer?

I have had it with Quiksilver and all these other once great surf brands that are now nothing more than cash cows for rich investors.

Quiksilver has become the antithesis of what surf brands used to represent.

Joke of a company, agree with all other poor reviews, placed one order, took two separate payments, two different deliveries, 2 different couriers, second delivery came 2 weeks later and I managed to go on holiday for a week and come back again before it finally arrived only to have to return it for a refund. Great job guys! Ps. Customer service nonexistent.

Always had a positive experience and I got loads of stuff from them. Sizes fit perfectly most of the time, had a few T-shirts that lasted ages

I placed an order with Quiksilver and have had nothing but problems. One item never arrived, and the other doesn't fit – but there's no way to return it because the order still shows as "In Progress" on their website. This means I can't even generate a returns label.

I've contacted them multiple times via email and chat, and the only reply I’ve had is a generic message asking if I’m satisfied with their support – hint: I'm not. None of my actual issues have been addressed.

This whole experience has been so frustrating and like many others leaving similar reviews I think we all had trust in Quiksilver as a brand which has not completely gone. If I don’t get a response soon, I’ll have to dispute the charge through my credit card provider.

I would NOT recommend ordering from Quiksilver UK.

I recently bought a few items from Quiksilver's UK website, and my experience has been nothing short of frustrating. I’ve tried multiple times to initiate a return, but the website simply doesn’t work. There seems to be a bug or glitch in their return process – I can’t even get past the return request page! I’ve tried on different devices and browsers, but the issue persists. It’s extremely disappointing, especially since I’m stuck with an item that I don't want to keep and can’t even return it. For a brand that I trust, this is incredibly frustrating. I hope Quiksilver fixes this issue quickly, as I’m now questioning whether I’ll ever shop here again if their online service is so unreliable.

Returned an item and I've not received my refund. I've tried contacting them but with no luck. All I get is virtual assistants, which do not resolve the issue.

Terrible service ...Takes payment from customer ...products then become out of stock...just one of the worst entities in existence...Pls avoid at all costs....believe me it will cost you

Disgraceful customer service. They are not shipping the items I purchased and they do not respond. Do not buy anything with Quiksilver!

Absolutely awful. Ordered three T-shirts and they messed up the delivery request - delivering them to the billing address rather then the requested delivery address so that cost me as I had to forward the delivery on.

Now I’ve returned one of the T-shirts as per their process as a member of their loyalty plan. (Don’t sign up to it all, they bombard you with spam emails). I have Evri return info and receipt and the parcel hasn’t moved for 10 days and says to contact the seller (Quiksilver).

When I contacted Quiksilver there is no interest and you are told to wait. The enquiry form wasn’t read properly and upon replying to it I’ve had no interest.

The only way of contacting them is through an awful “enquiry form” on their website. Looks like I’ll be contacting my card provider.

I thought a larger clothes company like this would be better - I’m finding more of these “surf clothing style” companies are all owned by awful larger couldn’t care less companies. Wish I’d seen the reviews.

Unable to get refund for returned item. Have Evri notification that return was received 13.02.25.

Customer services have been contacted 5 times. Each time only an autogenerated response that does not answer the question is supplied, and any replies made to this are not responded to, causing huge frustration and no way of progressing. Considering this is a huge international company it is a joke.

Impossible to get through to customer service phone line. End up on hold and then the calls cut off after around 15 minutes.

So you can't email them. You can't call them. You're stuck!!!

Poor quality snow wear. I recently purchased a pair of snow pants and after only three days of wear, the colour has washed out significantly, which I find unacceptable for a product designed for outdoor conditions.

I reached out to their team, but the response indicated this is considered "wear and tear." However, I strongly disagree, as such deterioration after minimal use, and without exposure to artificial snow, should not be deemed normal.

Tbh I have never had a bad experience with Quicksilver in delivering my good. This is my 3rd order in the past few months. Cargo trousers in concrete and grey Large. They have been a perfect fit and the right length and a quality product. Hence my 3rd pair I have brought. Yes delivery takes about a week but they where sent from France. Customer service has always replied when I have asked for a delivery time. My last order I received today was posted by Royal mail and previous was by DPD

I wish I had read the reviews before purchasing. They took my money and there was zero communication, no email, no confirmation number and no delivery status. The item was eventually delivered a week after they were supposed to arrive. I contacted their support team when i didn't receive a confirmation email and there has been no response. I can't believe a big company like this is such a shambles.

I bought these in the sale at the back end of last season and three days into my first trip they split at the front seam as I bent over nearly doing the splits to help my kid skiing, and the seam popped at the front seam, not the most elegant manoeuvre, but they shouldn't have popped. Also some minor tears on the rear from nothing I noted of significance - for a premium product this is a disgrace and no joy from customer service - they said its a sizing problem and no further contact.

Avoid these snow products as they are poor quality and made of paper compared to other premium products. I've never had this issue with other brands.

Stick to PROPER snowboard/ski brands Quiksilver products are garbage and so is their customer service.

I will never buy another Quiksilver product and would advise you not to either.

Terrible. Never respond to questions via email about stuffing up orders or refunds.

They then have the audacity to send the following message when you do email them. If they were not so bad they would not get so many emails!

“We just wanted to let you know that we are currently experiencing very high contact volumes and consequently our response time may be delayed.

Please be assured that we are doing our best to respond to you as quickly as possible.

To help us deal more efficiently with your request, we kindly ask you to not send us multiple messages as this will slow down our response time”.