Quest Meta Anmeldelser 66

STAY WELL AWAY. EVERYTHING is broken. EVERYTHING is tedious. Even the Meta forum team have no idea how their product works. Then tell you to private message them so they can fix it (it's a FORUM, for QUESTIONS and ANSWERS to the QUESTIONS). Majority of forum posts don't have answers to them. If they did, they would be in customers' private messages, so what's the point of the forum?
They keep updating, reworking, but not fixing what is already broken. Whoever is in charge is completely out of touch with their community. They're so baffled by the lack of buzz around VR (it's because everything is broken, NOT because it isn't user friendly, or there isn't enough apps, or poor design). No wonder they were keen to delete Meta Worlds or whatever tf they were getting rid of. "Reset, factory reset, redownload, private message us, check Internet connection, try a different device" - its always someone else's fault. I'm so tired of it. Such a terrible company with the worst ever customer service and lack of knowledge about THEIR OWN products, I've ever seen in my lifetime.

I spent 4 hours the other day, after a factory reset, trying to figure out how tf I even use the pairing code on screen. Type it in where? Guess what? Location needed to be on. But that's not what it says on screen... so make it make sense that I'm stressing about typing in a code that Meta is explicitly telling me I need to type in somewhere?? The VR only requests that they can use your location data when setting up. Absolutely no mention of "turn your location on to find nearby devices"... just "type this code in". It literally bypassed the "code" by turning my location on... most tech these days are discoverable via being on the same WiFi connection. I'm not even joking when I say that the code is literally pointless. It's just "there" for literally no reason. Like someone forgot to take it out after a rehaul or something??

I literally can't play games in VR mode. and you would think they would make it somewhat straightforward, But it's such a ballache. I don't even know where to begin with trying to play games in VR... it's just broken. Some people are saying that the third party Virtual Desktop app works perfectly, especially compared to the built in Remote Desktop and Link apps. But when I've purchased things on Meta, it tells me that there are 0 refunds... so I have to risk paying £20 to see if that fixes my problems... but there's not clear way to tell what EXACTLY I am having issues with... loading games, even in VR mode, just loads them in the regular, default desktop mode.

In the built in Link app, you have this FAT bar at the bottom of your screen you can't get rid of and it really messes with the whole "immersion" side of things. You can't change the size of windows and when you do, it will just randomly disappear and appear, just to the left of your face, but it's HUGE and hard to reach and maneuver back to its starting point, without it repeatedly slingshotting back toward your face and remaining huge.

After the most recent update, my Meta Quest 3 is confusing af and it wouldn't close any open windows. I just assumed it was a new feature that the Horizon Worlds app was just stuck open and is the new " home page". But then I restarted and I could close windows again. But my point is that I literally don't know any better between something being a feature and just being straight up broken now. Everything is so anti user friendly and clunky af. I think the company needs to stop whatever they're in the process of doing and just fix their products. Get a new team in who are actually consumers of the products and redo everything, cos this actually has potential but I just don't know how it's gotten this far, how are the prices for these products justified, when it feels like a Temu product?

Almost unusable since the new update. Someone should smash those nerd glasses right out of the developer's face with a big club!

Bin neuer Besitzer einer Quest 3 seit ca. 3 Wochen. Anfangs das Menü bzw. die Bedienbarkeit war ok, ging eigentlich, dran gewöhnt, gestern gezockt und Spiel dann normal beendet wie sonst auch und zack ganz andere Menü-Ansicht,. Warum? Erstens total benutzerunfreundlich, zweitens total verschachtelte Menüführung und drittens, das Beste, man findet dazu nichts unter den Einstellungen oder überhaupt die Möglichkeit es zurückzusetzen oder ähnliches und ich habe keine Update Infos dazu gefunden bzw. das es überhaupt gestern ein Update gab. Naja super Herr Zuckerberg, warum einfach wenns auch komplizert geht, Glückwunsch, aber nicht wundern warum sich Meta bzw. VR nicht durchsetzt, wenn man selbst sowas nicht auf die Reihe bekommt.

This is the worst product experience ever. Had return Meta Quest 3 four times...the Headseat software is unreliable and breaks/restarts. When replacement Headset is sent it does not connect to controllers. Really poor quality!

I purchased Meta Quest gift cards and added them to my wallet. I bought several games and had to return due to them not being enjoyable. As a result Meta Quest restricted my account due to unusual activity. I contacted them and complied with every request they made of me. I provided them with the picture of my DL and provided the requested selfies. They said they would look into it. I have contacted help multiple times and get told the same response over and over. We looking into it, we understand your frustration, we will have this in fixed a few days after we complete our review. I was even told that they could not give me access to my wallet until their system completes an upgrade, which is totally ridiculous. There is no way it will take multiple days after receiving my verification information. They can add my money in seconds after receiving the gift card info but must take days to get my access to my wallet reset. They have no phone help and from what I can see they lack serious customer care or support. I have tried to resolve this with company to no avail, since I keep getting the same responses over and over. The only thing I want is for the company to restore access to my wallet since this is money I already purchased through gift cards and am being prevented from using by this company
I received an email today that they have verified me and I can use my wallet. LIE still have no access.

One Star because through our my year of playing meta quest 2 I enjoyed it and subscribed to the plus account as I loved playing new games. As a family entertaining device my boy played gorilla tag under my supervision as I had the app on my phone. Then meta quest sent me a email saying my account is locked unless I can prove my boy is over 13 years old. This I couldn't prove as he is only 9. But I couldn't get into my account or find out how to speak to anyone as this is also very difficult. Then after numerous emails they emailed me to say my account will close if I do t verify age. Again I thought ok as I couldn't do anything anyway.
Then meta quest took out £59.99 from my account for an account which they locked and was going to close.
After eventually speaking to different agents eventually one kindly closed my account and assured me I would receive a full refund (I have saved this chat page). However I have never received any money.

The worst company i have had the misfortune of dealing with. Bought a Meta Quest xbox version direct from meta. One of the controllers developed a fault 3 months ago. After a few emails, I was asked to send it back for a replacement. That was 3 months ago. Since then the return has been acknowledged and replacement promised within 5-7 days. That was over 2 months back. I have asked for an update once a week, so 8 emails later still no controller. I've lost hope in getting my controller or a replacement back. They keep sending canned email replies (each time from a different person) that they are still investigating and I will be updated soon. I never get a update and only a reply when i email again. Its obvious now that they are using Ai reply bots so never gonna get anywhere. They dont have any other form of contact. I strongly suggest staying away from purchasing direct from meta. Any problems, you are bang outta luck.

The Meta application (computer, phone app and headset) says my Horizons+ had expired. I tried to renew it using the my computer, phone app and headset only for it to come back with the message "cannot renew since you have an active subscription". I contacted Meta via their chatbot website and the circle-jerk began. After two sessions of them asking for screen shots and recordings the chatbot could not solve my issue. Multiple times I asked to speak with a representative. They ignored the request 4 times and finally on the 5th time they said they only worked vie email, chatbot or What'sapp. No resolution. Their service model is terrible.

These people don’t deserve a single star. Please don’t make a purchase of this device. The process of buying a game is so complicated and they offer no support at all. Good luck!!

Unscharfe Sicht, kein support und nur Ärger!
Gekaufte Apps funktionieren nicht! Nach einer Reklamation bin ich im Meta universum nicht mehr berechtigt zu zahlen und meine Kreditkarte wird als Fehler bewertet.

Worst investment ever. It's crap.

Fix ur software ffs. The offset on the controlers are so bad, and no calibration options. Coming from rift s to quest 3 i swear i Will never buy a Meta product again if you dont start listening to customers

Trying to cancel my subscription i purchased this Meta quest 3 and on installation to my WiFi.
i was convinced by Meta quest to subscribe and that i would be able to unsubscribe just before the free month was up!
So i tried to unsubscribe for 2 months unsuccessfully until today but only after reading every single word and checking if i was in the right chapter and jumping through hoops did i eventually get the result i wanted 2 MONTHS ago

Don't recommend it at all. The Meta Quest 3 itself is great, until it works... I have reported a problem with my headset almost 2 month ago. 30 emails, 16 different support agents and still no solution provided. Terrible costumer service and no warranty.

This is really terrible. Wish I didn't buy the meta at all. Basically I got a refurbished meta quest 3 which is a good device, but one of the controllers were broke and I was supposed to get a new or refurbished in up to 7 days. After discussing multiple times with the customer service 1 month of shipping after still no news about a controller and I told them I have to leave home in few days. It's just a disaster how they treat their customers is embarassing.

ich habe die Metaquest 3S doch leider muss ich jetzt nach vier Monaten feststellen. Der Akku ist viel zu schwach und es laufen die ganze Zeit die Gläser die Linsen an. Sobald man sich nur bisschen bewegt laufen die Gläser an man muss die Brille alle 20 Sekunden runter nehmen und die Gläser abwischen mal abgesehen von dem Standard Kopf Band was echte Sch… ist. Ich verstehe nicht warum Meta so ein Teil zum Verkauf freigibt Leute das Ding ist zwar geil aber spart euch eure Kohle, das dauert noch 10,20 Jahre, bis die Dinger wirklich massentauglich sind. Es wird einem so krass schlecht, sobald man ein Spiel spielt mit Flieger oder künstlichen Horizont innerhalb von drei 10 Sekunden hast du ein Erlebnis von schlecht sein, das hast du in 1000 Leben vorher noch nicht erlebt. Wie gesagt, das Ding ist cool aber noch nicht ausgereift. Es ist zu Kopflastig. Der Akku ist so schlecht die Linsen laufen dauerhaft an. Man sieht eigentlich gar nichts und die so genannte VR Sickness es noch nicht behoben. Wie gesagt, das dauert noch zehn Jahre.

didnt have the option for 0 starts. Basically purchased a new handset, didnt arrive, escalated, chased the courier, courier confirmed it was lost. Meta have done nothing, not sent a new controller and still refusing to refund while they 'investigate' with the courier company !!! Now raised a charge back on my card.

Meta have been great at resolving my issue and gone over the moon in finding solutions and help. Great customer service highly recommend.

I am an adult that has been using my headset for a couple years. I have made many purchases for different apps without any problems until June of 25. I began getting messages stating that they had noticed unusual activity on my account and that I needed to file an appeal. First of all there is NOT any link or information on how to file and appeal. after hours of searching I contacted Meta support. They asked to all my information. Name, user name, accounts I had successfully used and dates of purchases. I provided all information.... crickets... nothing from Meta except for the canned response form someone in another country paid nothing to just respond with " I understand your frustration and we are working on this issue. Is there anything else we can do for you at this time? " Really ? I have a list of these messages in my in box but not a solution from Meta. This company is making a fortune from people like me and provide ZERO CUSTOMER SUPPORT! Meta is pouring all if their money into getting customers to purchase from them but IS NOT PROVIDING ANY CUSTOMER SUPPORT! DON'T EVEN GET STARTED WITH THEM!

Kann ich nicht nachvollziehen diese Bewertungen. Ist super die Brille. Aufsetzten und los gehts, bei Playstation ist mit Kabel muss Fernseher angeschaltet werden, alles voll umständlich. Das alles hast du bei Meta Quest nicht. Ist viel besser. 👍👍