Purrform Anmeldelser 

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7. juli 2026

Thank you so much for your wonderful 5-star review!

We're delighted to hear that you're happy with the quality of our food and that it arrived safely frozen, even during the recent hot weather. Our team works hard to ensure every order is packed carefully, so it's great to know this made a difference.

We're also really pleased that you've had a positive experience with our customer service. Your kind words mean a lot to the whole team.

Thank you for choosing Purrform and for taking the time to share your feedback. We hope your cats continue to enjoy their meals!

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6. juli 2026

Thank you for taking the time to leave us such a lovely review.

We're delighted to hear that you were pleased with the quality of our products, our pricing, and our delivery service. It's also great to know that your order arrived well packed.

Thank you for your recommendation – it really means a lot to us. We appreciate your support and look forward to serving you again in the future.

Svar fra Purrform

6. juli 2026

Thank you so much for your wonderful review and for being a loyal Purrform customer over the years.

We're delighted to hear that your cats are enjoying the Farmed Rabbit with Bone & Ox Heart and the Quail & Farmed Rabbit recipes. It's especially rewarding to know that your first experience feeding a raw diet has been such a positive one.

We're also pleased that you've found our online ordering process straightforward and our delivery service reliable.

Thank you for your recommendation and for taking the time to share your experience. We really appreciate your support and look forward to continuing to provide your cats with food they love.

Svar fra Purrform

6. juli 2026

Thank you for taking the time to leave us a review, Kay.

We're pleased to hear that you've had a good experience with our customer service and that one of your cats is already enjoying the food. We hope your other cat settles into the change soon. As with any dietary transition, some cats can take a little longer to adjust, so introducing the new food gradually over several days can often help.

We're sorry to hear about your experience with the DPD driver leaving your parcel in the sun rather than in your designated safe place. That's certainly not the service we expect, and we appreciate you bringing it to our attention.

It's lovely to hear that your cats have thrived on a raw diet for so many years, and we hope our food continues to support their health and wellbeing.

Thank you again for your feedback and for choosing Purrform.

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2. juli 2026

Thank you so much for your wonderful 5-star review!

We're delighted to hear that your order arrived on your requested date and that everything was received in full. It's even better to know your kittens love the food and never leave any behind – that's exactly what we like to hear!

Thank you for choosing PurrForm, and we look forward to keeping your kittens happy and well-fed for many years to come.

Svar fra Purrform

1. juli 2026

Thanks so much, Caroline, for your wonderful 5-star review and for trusting Purrform over the years.

We're delighted to hear that our Weaning Paste has made the weaning process so easy and that your kittens love it. It's also fantastic to know your adult British Shorthairs are thriving on the Rabbit & Ox Heart recipe. Hearing that both you and your cats appreciate the quality of our products means a great deal to us.

Thank you for your continued support and for choosing Purrform for your beautiful British Shorthairs. We truly appreciate it! 🐾💙

Svar fra Purrform

30. juni 2026

Hi Jane,

Thank you for taking the time to leave your review and for your continued support. We're so pleased to hear that you've usually had an excellent experience with us and that your cat enjoys our food.

We're very sorry to hear that your most recent delivery didn't arrive in the condition you expected.

During periods of very hot weather, we do everything we can to keep our products frozen in transit, including using insulated packaging and ice packs. We also occasionally consolidate orders into fewer boxes where possible to reduce packaging. However, we appreciate your feedback, and we're sorry that in this instance the parcel didn't stay as cold as it should have.

If the food was still cool to the touch it is safe to refreeze. However, we'd like to look into this further for you. If you happened to take any photos of the contents when your order arrived, we'd be grateful if you could send them to us, as this will help us investigate with our packing team.

We really value your feedback, as it helps us improve our service, particularly during periods of extreme weather.

Thank you again for bringing this to our attention, and please don't hesitate to get in touch if there's anything further we can help with.

Svar fra Purrform

29. juni 2026

Thank you for taking the time to leave us a review. We're really pleased to hear that both you and your cats love our food, and we appreciate your feedback.

We're very sorry to hear that the pouches trial pack wasn't what you were expecting. The trial pack contains two boxes of pouches, with the flavour for each box selected from the drop-down menus when ordering. We do offer two mixed-flavour box options, but looking at your order, the flavours selected were Chicken with Heart for Box 1 and Farmed Rabbit with Liver & Kidney for Box 2. We completely understand how this could have been confusing, and we're sorry if the product description wasn't as clear as it could have been.

Thank you also for your suggestion regarding the frozen tubs. We really appreciate you taking the time to share your experience. Unfortunately, due to the way our products are manufactured, we're unable to pre-portion the tubs before freezing. However, if you're finding them difficult to separate, allowing the tub to defrost for a little longer before portioning can make the meat softer and easier to divide.

Thank you again for your feedback. Comments like yours help us identify where we can improve the ordering experience, and we do appreciate you bringing this to our attention.
We hope your cats continue to enjoy their Purrform meals.

Svar fra Purrform

24. juni 2026

Thank you so much for your wonderful 5-star review!

We're delighted to hear that you've been feeding Purrform for such a long time and that your three cats continue to enjoy our food. It's especially lovely to hear that you've had a positive experience ordering directly from us after the closure of your local pet food shop.

We're also pleased that your order arrived in perfect condition despite the recent extreme temperatures. Our team has been working hard to take extra precautions during the hot weather, so it's great to know those efforts paid off.

And as anyone who has cared for older cats knows, anything that makes administering medication easier is worth its weight in gold! We're thrilled that our food helps make things a little easier for both you and your cats.

Thank you again for your support and for taking the time to leave such kind feedback. We wish your three cats all the very best and hope they continue to enjoy their Purrform meals for many years to come. 🐾😊

Svar fra Purrform

22. juni 2026

Thank you for taking the time to leave your review, and for your kind comments about our service and the appearance and quality of the products.

We’re sorry to hear that your cat hasn’t taken to the food. In many cases, cats can be quite particular when changing diets, and a gradual transition is often key to acceptance—especially for fussy eaters. Introducing the food slowly alongside their current diet over a period of days (or longer if needed) can often make a significant difference.

If you would like any guidance on how best to transition your cat, or tailored tips for fussy feeders, please do reach out to our Customer Services team who will be very happy to help.

We really appreciate your feedback and support.

Svar fra Purrform

17. juni 2026

Thank you so much for your wonderful review and for being a loyal Purrform customer for the past 2–3 years. ❤️

We're delighted to hear that your cats love our food and that you've been happy with the quality of our pouches. It's also great to know that our scheduled delivery service has made things easier for you and that your orders have always arrived as expected.

Thank you as well for your kind words about our customer service team. We're pleased that when you did need assistance, we were able to help.

We truly appreciate your continued support and look forward to keeping your cats happy and healthy for many years to come. 🐾

Svar fra Purrform

15. juni 2026

Thank you so much for your fantastic review! 💛

We absolutely love hearing from fellow owners of "fussy little beasts" — and we're thrilled that Rabbit has been such a hit with your girls! It's always rewarding to hear that cats who have turned their noses up at other foods have found a flavour they genuinely look forward to.

We're also pleased that everything arrived exactly as expected, frozen solid and packaged in recyclable materials. We know freezer space is precious, so it's great to hear the tubs are working well for you too.

Most importantly, though, we're delighted that mealtimes have gone from a challenge to having two impatient dinner supervisors reminding you when it's time to eat!

Thank you for choosing Purrform and for taking the time to share your experience. Please give your girls a fuss from all of us! 🐾

Svar fra Purrform

15. juni 2026

Thank you so much for your wonderful review!

We're delighted to hear that all five of your ex-ferals are enjoying their meals, especially your allergy-prone cat. Finding a suitable diet when food sensitivities are involved can be such a challenge, so it's fantastic to know that Purrform has helped eliminate the allergic reactions while keeping everyone happy and satisfied.

There's nothing better than seeing clean bowls, healthy cats and no food waste! Thank you for trusting us to feed your feline family, and for taking the time to share your experience.

Give all five of them a gentle fuss from us! ❤️

Svar fra Purrform

5. juni 2026

Thank you for your lovely review! We're so pleased to hear your kittens are enjoying their Purrform meals and staying satisfied between feeds. It's great to know their set mealtimes are working so well.

Thanks for choosing Purrform!

Svar fra Purrform

3. juni 2026

Thank you for your lovely review! We're so pleased to hear that Purrform is the only food your cat will eat. There's nothing better than knowing we're helping keep even the fussiest cats happy and well-fed. Thank you for your support!

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29. mai 2026

Thank you so much for your lovely review! 🐾 We’re thrilled to hear your British Shorthairs have been enjoying Purrform for 11 years – that’s such a wonderful milestone. We’re delighted your cats’ coats are shining and the litter box stays fresh. We really appreciate your support and kind words!

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22. mai 2026

Thank you so much for your lovely review and for sharing Theo’s journey with us.

We’re so pleased to hear he is now strong, healthy, and thriving on his Purrform meals after such a worrying time. It means a great deal to know that our food has been a trusted part of his routine for the past 6 years.

We’re also really glad you highlighted the importance of properly prepared raw feeding, as well as the convenience of our portion sizes and delivery service.

A huge thank you from all of us at Purrform — and a special cuddle for Theo too 🐾

Svar fra Purrform

18. mai 2026

Thank you so much for your lovely review and for your continued support over so many years.

We’re delighted to hear that Arthur has been enjoying his Purrform meals for nearly a decade and is still in excellent health — that’s exactly what we strive for. It’s also great to know you’ve found the service reliable and consistent over time.

We really appreciate you taking the time to share your experience, and we look forward to continuing to feed Arthur for many years to come.

Svar fra Purrform

15. mai 2026

Dear Sowmya,

Thank you for your feedback. We are very sorry to hear that you feel disappointed with your experience and would like to clarify the situation.

This discount code was specifically limited for new customers and one per household. Our records showed that this was not your first order with us.

The only reason you were able to redeem it, is that you had created an additional customer account, using the same address as an existing account. As outlined in our Terms & Conditions, only one customer account is permitted per household/address, so the voucher should not have been used in this instance. Any additional accounts created at the same address are not eligible for new customer discounts.

Therefore, we contacted you to explain the situation and offered the option to either pay the remaining balance, or cancel the order.

We understand that being contacted after placing an order can be frustrating, but the communication was simply intended to resolve the incorrect use of a one-time promotional offer, that had been incorrectly processed.

However, we do recognise and accept responsibility, that the possibility to create an additional account at the same address, is something we need to review internally, to prevent future issues with yourself, or other customers.

In recognition of this, we did contact you directly to discuss the matter further and work towards a fair resolution of the situation.

As a company, we do run many promotions and regularly offer discounts to both new & existing customers, to ensure that everyone across the board, can benefit from these.

It is of course, never our intention to cause upset or offence, and we are sorry that the communication was received that way. We hope you can appreciate the situation, under the circumstances.

We value honest feedback and always aim to handle issues professionally, while also ensuring promotions are applied fairly and consistently, for all customers.

Svar fra Purrform

14. mai 2026

Thank you so much for your kind words and recommendation! We’re delighted to hear that you’ve had a positive experience with us. It means a lot to the whole team, and we’re so pleased to be helping keep your kitty happy and healthy 😊