Puffincottageholidays Anmeldelser 

Always had excellent service from this company. Always keep you up dated and at end of phone if you ever need them. Always try and use them if staying in Tenby or surrounding area.

We love staying in Saundersfoot, particularly in Beachside with its perfect location. We spent some days in the village, walked the coastal path to Amroth and visited Pembrey Circuit and Tenby. We ate and drank at several local pubs and cafes, and made the most of the lovely weather with several beach walks.
This was the third time that we’ve stayed at Beachside and we obviously love it! The view is amazing, whatever the time of day, the weather, or the stage of the tide. We love sitting on the chairs with the doors open, listening to the waves and watching the world go by. The apartment has everything that we need and is always very clean on arrival. The wi-fi is much improved since our first stay and it’s also great to have a designated (large) parking space.

What a beautiful place Tenby is! ❤️ We’ve just had a lovely few days here and honestly didn’t want to leave.

The harbour, beaches, little streets and gorgeous views make it such a lovely place to wander around, and there are plenty of lovely cafés, pubs and places to eat. We also loved how dog-friendly it is, which made bringing Charlie along so much easier.

We had a really relaxing time, with a lovely mix of exploring, good food, sea air and simply taking things at a slower pace. Caldey Island was a particular highlight — so peaceful and beautiful.

Tenby has a lovely atmosphere and there’s something for everyone, whether you want to explore or just sit by the sea and watch the world go by.

We’ll definitely be back. ❤️🌊🐾
We had a wonderful stay here and couldn’t have asked for a better location. The house was beautiful, comfortable and had everything we needed for a relaxing stay.

The position was perfect for exploring Tenby, with everything within easy reach, while still feeling like a lovely place to come back to at the end of the day.

The house was spotlessly clean, beautifully presented and really felt like a home from home. We had such a lovely time and would happily stay here again.

Thank you for a wonderful stay — we really didn’t want to leave! ❤️🌊🐾

Really easy booking system, great communication, we received the accommodation details well in advance and lots of information, will certainly book with puffin cottage holidays again.

Such an easy company and web site to deal with, no issues whatsoever, fortunately we have never had concern to contact PCH, during our stays, but the booking process and communication was excellent.

This was our fourth stay at 3 Waterstone House and it never disappoints, the apartment has everything needed to make it a perfect stay, spotlessly clean and furnished to a high standard, Plus the hot tub is an added bonus. It was great to see that the minor faults that we reported on our last stay had all been addressed and rectified. And let’s not forget the location and a view to die for, an easy 15min stroll into the town for its shops, bars and restaurants.
See you again next April.

We booked through puffin cottages for a dog friendly accommodation ‘harbour view’ for a 2 night stay.

Due to a late check in time we did not fully inspect the property until the day after our arrival. We found the accommodation to be sub optimal at best. the rooms were unclean with human/dog hairs on floors and furniture. There was dog biscuits on the kitchen floor. The entire flat was dotted with damp collectors and a dehumidifier running behind the settee. This still not deter the strong smell of damp through out the property of evidence or damp dangly to doors and windows. Worse, there were living bugs/mites on the bathroom ceiling, bathroom Furniture and kitchen worktops. So much so, even after killing what we could find and moving on with our last day of the holiday, we returned to find they had returned 10 fold.

Since contacting puffin cottages we have been offered a ‘good will gesture’ of a measly £50 which is not even 15% of the overall cost of our 2 night stay. They’ve stated this is due to us not raising our concerns during our stay. However, due to a late check in time of 4pm we did not inspect the property until the second day, and did not want to spend the entirety of our only full day, emailing and phone calling a company over issues that should not of been an issue, if they had done their jobs, in the first instance.

The photos shown on their advertisements are highly ambiguous and not a true representation of what is on offer. I have attached photos and videos of our finds and reported to local authority and trading standards. Unfortunatly the reviews do not let me leave videos which are far more damning. Avoid at all costs, do not book with this company!

We had such a wonderful stay at this lovely cottage. The location was absolutely beautiful and everything was perfect for a relaxing getaway. We really enjoyed our time here and made some lovely memories. The cottage was comfortable, clean, and had everything we needed. We honestly couldn’t have asked for a better place to stay. We’d definitely love to come back again. Thank you for such a lovely experience.

Our experience with Puffin Cottage Holidays was extremely disappointing from start to finish.

We drove approximately five hours to begin our holiday, only to arrive and find that the accommodation we had booked was not available. The owner was there carrying out repairs and planning to stay overnight, He said he had not been informed by Puffin Cottage Holidays that there had been any bookings. In our opinion, the property was not in a condition that was ready for guests, with work still taking place, and we did not consider it reasonable or acceptable to stay.

With no suitable accommodation available, we had no option but to turn around and drive the five hours home again, making it a 10-hour round trip for absolutely nothing.

Puffin Cottage Holidays refunded the cost of the holiday, but then refused to reimburse our £79.36 petrol costs, despite asking us to provide our fuel receipts for consideration. We were not asking for compensation for the wasted day, the disappointment, or the 10-hour round trip caused by their booking error. We were simply asking them to reimburse the direct fuel costs we incurred because of their mistake.

The company has since claimed that we were offered the option of waiting approximately 30 minutes for the apartment to be made ready. That is not how we remember the events. We do not accept that this was communicated to us at the time, and the condition of the property did not give us any confidence that it was ready to be occupied.

What disappointed us even more was the way our complaint was handled. When I explained that, if the matter could not be resolved, I would leave an honest review of our experience, I was met with the response, "Thank you for the threat." I found this dismissive, unprofessional and an astonishing way to respond to a genuine customer complaint from someone whose holiday had already been ruined.

Mistakes can happen, and we appreciate that no business is perfect. What matters is how those mistakes are dealt with. In our experience, Puffin Cottage Holidays failed to take responsibility for the financial loss their booking error caused us, despite refunding the holiday itself. A modest request for reimbursement of our petrol costs was refused, and our complaint was handled in a way that left us feeling ignored and undervalued as customers.

Based on our experience, we would not book through Puffin Cottage Holidays again and cannot recommend them to others. If you are considering booking with this company, I would strongly encourage you to read all of their reviews and decide for yourself whether this is the level of customer service you would be happy to receive if something goes wrong.

We stayed at Bay View Cottage in Saundersfoot end of June 26. It was simply exceptional. A fabulous find in a gorgeous location. The cottage was immaculate and attention to detail was exceptional. Thank you so much for a wonderful stay. We will be back !!

We had a fantastic time with puffin holidays the accommodation was fantastic had everything we needed and very comfortable. Great location and very clean.
More than expected great value for money

The booking process is simple and easy. All the booking documentation was really clear and super quick to arrive. We were contacted the day before to ask if there were any questions, Finding the apartment and instructions of how to get the keys was great. It was spotless when we went in with beautifully made beds, clean towels and some really thoughtful touches. There was everything I needed in there to cook whatever we wanted, Security deposit was returned within a week. I would definitely use Puffin Holidays again. They show that a small company can be just as efficient and caring as the larger companies.

We thoroughly enjoyed our stay at Valley Retreat, it was just perfect for the five of us.

The property is extremely well appointed and set in a lovely quiet location with just a short walk (10 minutes for us and around 15 for my 80+ year old parents) down to Saundersfoot village and all the amenities.

We could not fault Puffin Holidays and really appreciated the 'PCH Rewards', which we made good use of - especially MamGu's (the Welsh cakes are lovely), and the Royal Oak (food and service excellent).

Great holiday and will definitely consider using Puffin Holidays again.

We spent most of our stay in and around Tenby / Penally blessed with sunny weather for our stay so never ventured out with the car as we didn't feel the need to explore having visited Pembrokeshire before. There is a little train station a minutes walk away on the Cardiff to Pembroke line which is a great cheap way to visit places if you want to explore. We would highly recommend the area and if you're bringing your dog we'd recommend taking advantage of the dog friendly beaches, especially before and after the summer season. Gorse cottage provides a lovely homely stay and the furnishings are of a high standard . There's plenty of room and great views from the rear of the property, with a little conservatory. Parking is a little tight and on a steep slope so beware if you have a large car but there's plenty of accessible spaces in the village if needed. Garden is a good size and great storage in the garage. Would recommend and return.

Absolutely amazing week in Saundersfoot, we were lucky with the weather and walked into town every day, the cottage was more then excellent, fantastic views from all the rooms facing the beach, the cottage itself was immaculately clean with everything we needed for our stay, apart from the limited parking space (which nothing could have been done to change) the cottage has possibly the best view of Saundersfoot and we took it in turns to sit in the bay window watching the tide rise and fall.

We had a lovely stay at Midnight in the Easter holidays. Booking was really easy and the team at Puffin holidays were friendly and helpful.

Lovely accommodation, clean and functional. Close to everything you could need in Tenby.

Excellent 6 of us stayed all accommodated no issues every thing you could ask for thank you for our amazing 4days stay

Puffin Cottage Holidays have some great dog friendly properties and there Customer service is the best in Tenby/Pembrokeshire.

Great local holiday company,
Always on hand to answer any calls or emails,
Excellent customer service
Would definitely book with Puffin again.

We stayed in a bungalow in Saundersfoot and the whole property felt recently decorated and furnished. It was spacious, comfortable and in a quiet area and contains all the everyday things that make it easy to enjoy staying there. We stayed in December and were particularly impressed by the Christmas tree complete with twinkling lights in the living room.
Walking to the centre of Saundersfoot was easy and only took about ten minutes (although it takes a bit longer to get back as it's all uphill).
All aspects of the arrangements for arrival and departure and the information folder were excellent and much appreciated.

Wonderful service from start to finish. The company and staff were very helpful in trying to resolve any problems we had and the accommodation was just as described.