Proton Mail Anmeldelser 

Ich bin mittlerweile Unlimited-Kunde und kann mir kein anderes Ökosystem für E-Mail und Drive mehr vorstellen. Proton kann ich daher uneingeschränkt weiterempfehlen. Ich würde mir lediglich wünschen, dass auch deutschsprachiger Support angeboten wird.

Pour un email de tous les jours plutôt bien. Juste vraiment pénible d'avoir un petit message "envoyé depuis proton mail" a la fin de chaque mail.
Aussi plus d'engagement écologique seraient plus appréciés

Ik heb het geprobeerd omdat ik de informatie kreeg dat het de beste Gmail-vervanger is als het om privacy gaat.

Wat ze je niet vertellen, is dat ze je met de gratis versie spammen met e-mails om hun producten te gebruiken en je constant aansporen om te upgraden.

Ik ben 100% tegen elke vorm van online reclame, dus dit e-mailprogramma is absoluut niets voor mij.

Ik kan de meeste Google-advertenties blokkeren en de zogenaamd beveiligde e-mails die je met Proton verstuurt, zijn alleen beveiligd als de andere gebruiker ook Proton gebruikt.

I gave it a go because info I got was its the best Gmail replacement when it comes to privacy.
What they don't tell you is if you use the free version they spam you with emails to use their products and constantly keep telling you to upgrade.
I am 100% against any form of advertisement online so this mail program is a big no for me.
I can block most google adds and the so called secure emails you send in proton are only secure if the other user also uses proton.

In the last two days tried logging into ProtonMail (as i have done countless times), only to receive a red dialogue box saying my account's been disabled to "protect" me from "suspicious activity". Have appealed and got what i can only explain as an AI scripted response, "Are you using a VPN, by any chance?" NO, I am NOt using a VPN, and the rest is a infantile level of inane and innocuous replies, trying to placate. Absolute abysmal behavior from a company that sells itself as somehow being a bastion of human rights, and being prosumer, when in fact they've just revealed themselves as globalist, ultra-surveillance lapdogs. Absolutely disgraceful, and if ever i'm allowed to log back into the sideshow that is ProtonMail, will immediately cancel subscription and move to a proper, service driven email service provider that has a clue! ProtonMail, here's a 7-point repository... think creatively about how you can use it!

I purchased a product, wasn’t 100% on how to install, but the support service they provided was very good instant replies. Great experience with Proton, i have to give them 10/10

Väldigt nöjd med produkten, kör visionary-paketet och känns riktigt bra att hålla sig borta från massövervakningen Big tech.

Största nedsidan är att det inte finns någon Drive klient för Linux. Det är väldigt olyckligt och i mitt tycke något som borde prioriteras i backloggen, synnerligen då Proton är ett alternativ till Apples/Google/Microsofts annars så dominerade tjänster inom Mail/Cloud-lagring, då är det lite dubbel att man sedan ska behöva ha deras OS för att använda tjänsterna.

Upon first attempt of signing up for something, I got automation flagged. I literally have never used protonmail. Won't be coming back, go to tuta mail. They won't render their email service immediately useless.

Does privacy matter to you? Then you have come to the right place. Proton is a privacy-dedicated email and VPN provider based in Switzerland. Being outside the EU, they do not have to abide by the hysterical whims of unelected EU bureaucrats bent on "regulating" your thoughts and ideas.
Proton is affordable and offers a lot of great software. Highly recommended.

HORRIBLE SERVICE Ticket Numbers 4807582 and 4807528 - No response all through the day. Locked my accounts and said my account is scheduled for deletion the moment I created a new address@my domain name for my business (I pay for a Business Workspace Account). I regret switching from Google Workspace. I have to find another alternative. All my incorporation documents are in my mailbox.

They have no LIVE CHAT, NON EXISTENT CUSTOMER SERVICE that NEVER responds on all platforms (email, X etc). AVOID at all costs, they will RUIN your business. ABSOLUTE NIGHTMARE

Heel fijn die privacy en het alternatief voor Amerika. Maar als je veel in je mailbox zoekt, heb je een probleem. De zoekfunctie werkt gewoon niet. Mails met absoluut (voorbeeld) het woord 'factuur' erin, slaat hij gewoon over, ik zoek me rot. Typefouten kan hij absoluut niet aan. Bij Forwarden komt er een streep voor de vorige tekst, die kun je niet wegkrijgen. Kortom, dit zijn echt slechte eigenschappen van op zich een goed idee.

I am a free user and my experience with ProtonMail support has been frustrating mainly because of response times and lack of updates.

My accounts were suspended by the automated anti abuse system after I created accounts while migrating from Gmail for my game accounts. I contacted support immediately and, to their credit, the anti abuse team did reply and offered a resolution: they were willing to restore only one account. I accepted that offer and provided the account I wanted restored.

However, after that point, communication basically stopped. I waited about a week without any further reply or update on my ticket. Because of the silence, I became worried that my case was stuck or no longer being processed.

I understand that free users may not receive priority support, and I appreciate that support did offer some form of resolution. But long periods without updates, especially after a case seems close to completion, make the process stressful and unclear.

My main criticism is not the decision itself, but the lack of follow up and communication.

ProtonMail deserve to get rated low by everyone here, this is the last time i ever gonna use this service, so good bye.

I love their service, especially the integration with SimpleLogin, but something I HATE is that their email client for windows doesn't apply a dark mode for the email body.
I also hate that they focus on launching random services that nobody wants, instead of fixing/improving the existing ones.

can't attach images to emails. i have hyperfast internet and regardless of whether i use proton in my browser, on my phone or the mac app, simple images spend 8-10 minutes attaching to an email and then i get a notification saying request timed out.

staggeringly dreadful for an email service that i pay for. do not under any circumstances pay for protonmail. i complained about this last year and they still haven't fixed it. i will be cancelling my subscription and using gmail instead. atrocious value for money

I used to use Protonmail for three purposes: filter out nuisance emails to a separate inbox from my personal, mask my identity due to my personal email's domain, and as a backup in case I am to lose access to my personal. Protonmail has now chosen to fail all points.

Let's start with the crux of this problem: my account was terminated without warning. I had logged in less than a year ago to access an email sent to this inbox, I had no warnings sent to my backup in case, you know, I may have been having issues with the email? No, instead, I am not told of any of this, and I suddenly have account errors on various services.

Next, the customer service is poor, insanely poor. When reaching out, they do not have a time frame for when they respond. My own job is to be a customer support representative, and we respond to tickets with a quick acknowledgement and any details in minutes. Anything that takes longer, and we let the customer know. Proton has chosen the path of an automated response and no hours or days they will reply in. Utterly pathetic and a waste of time.

Now, I have to go fix every account that uses this backup. Never using this service for my new email if they dare decide that their incompetence is my fault. Unacceptable.

J’ai utilisé Proton mail pendant quelques mois et j’étais ravie. Version un peu payante avec mail +. Et puis arrivé le renouvellement, gros cafouillage ! Je n’ai rien compris : une version soit disant mensuelle que l’on doit payer immédiatement pour l’année ! Bizarre, et en retour de paiement une notification indiquant que je viens de payer 0€ …. Incompréhensible et pas moyen d’avoir des infos dans la langue de Molière 😱. Je viens de partir à mon grand regret, j’ai récupéré mes mails pour les transférer vers une autre boîte mail. S’ils veulent des clients français il faut parler français ou bien donner une possibilité de traduction automatique. Je suis très déçue par cette expérience !

Lost my device and couldn't locate the password I used for the account so I did a password reset. now my old emails are encrypted and because the recovery methods are "use a prior device or remember your old password or upload a recovery key/file" i now cannot access my old emails. these are not regular person methods of recovery. if you're looking for user friendly, Proton ain't it.

Avoid this company like the plague, they completely ignore your UK Statutory rights, if you complain they never read the complaint just blindly state their company policy, even though it’s illegal. Currently disputing with my bank, hope they charge them an enormous chargeback fee. AVOID! AVOID! AVOID!

J'utilise la version gratuite et je trouve ce service mail super. Juste dommage qu'un vieux "envoyé depuis protonmail" se glisse a chaque fois que je souhaite envoyer un email.

Originally, I chose ProtonMail because of its FOSS web client, sieve support, the capability to contact support personnel, and that its UserVoice instance provided a way to vote on feature requests.

I intend to leave Proton Mail, because I see no way to acquire server-side IMAP credentials, for AOSP e-mail clients, which I require, to respond to mail on Proton's servers, via different providers. Bridge may provide this for desktop OSes, but that's useless 50 % of the time, because I'm not always at a laptop.

Although I don't utilise their other services, this is also true for Contacts and Calendar, which offer no CardDAV or CalDAV.

Additionally, their ZenDesk instance's web interface has been disabled, rendering accessing ticket information incredibly difficult without e-mail account access.

Pro:
- Mail is securely encrypted end-to-end.

- Incredible good customer service that replies to mail mostly within 24 hours. In my case, the replies are always clear and straight to the point.

Cons:
- Can only be used with Proton Mail. No import feature of other mail accounts.
Only emails from your other mail accounts can be imported, but not the accounts themselves.
So, users need to make a new Proton Mail account and inform all users of their current mail account of their new Proton Mail account.
If possible with your former mail accounts, you could automatically forward all email to your new Proton Mail account.
With internet accounts of companies, private data can be updated by the account holders themselves, but for others it depends on the people and companies themselves whether they change the new mail address with the old one in their database.
Hence, if people change to Proton Mail and automatically forwarding isn't possible, they still have to check their previous mail app on a daily basis for a long time because we don't know who still has our old mail address. What if someone wants to contact us after many years? We wouldn't receive their mail because we switched to Proton Mail.
If automatically forwarding is possible, we still have to keep the subscription with the previous email account and should never unsubscribe. Otherwise we would miss email.
Suppose people use Yahoo Mail or other paid accounts. They have to pay the subscription for many years to come if they want to receive emails sent to their previous mail account.
Of course, this doesn't work and doesn't make sense either. Why should we throw away our current default mail address?
This is asking for problems!
Even if Proton Mail is more secure than the former mail, it doesn't make sense to delete that account!

- The Proton Mail app only supports two subfolders of each folder. A third subfolder isn't possible.
Eg. Study (main folder) - name of institution (subfolder 1) - name of department (subfolder 2). That's it.
For sure, you want to list subfolders of 'name of department' with people's names and other information.
This is also asking for problems because it's normal to organize mail in subfolders, especially for companies.

- Secure mail sounds fine but is end-to-end encryption really important for mainstream users?
Cloud storage should be end-to-end encrypted, but email???
If we read the negative feedback it's clear that many people still don't understand the importance of 2FA and passkey security.
If people lose the key, there's no way to get into the account. It will be locked for always.
Proton has end-to-end encryption by default for its mail. But, I'm pretty sure that most people don't know the cons of end-to-end encryption. That's that they lose access if they lose the key!
End-to-end encryption of mail is only important for business users but not for mainstream users.
Currently, Microsoft is in the spotlight for closing accounts on request of the US government. This has nothing to do with end-to-end encryption but with government legislation.
So, it's much more important that users can be certain that their mail accounts won't be closed by the company.
Closing on request of certain governments is only applicable to certain business users.
In this regard, I see end-to-end encryption of mail accounts for mainstream users more of a marketing strategy than a real need.
The danger of losing the 2FA key or passkey is more important than end-to-end encryption.
I would advice to use email from a company which would't close your mail account if you haven't used it for a certain period and that doesn't has the danger of losing the access key.

To summarize:
Don't be too focused on end-to-end encryption of mail accounts unless you need it for your business and you understand the danger of losing the access key!
Concerning the Proton Mail app it's strange that such a well-known and reputable company has such a bad mail app.
The omissions of this mail app are not something nobody needs but default features that already existed 25 years ago with free mail accounts and free mail apps.