Proton Mail Anmeldelser 

Bin sehr zufrieden. VPN läuft besser als bei Surfshark. Mail funktioniert genauso gut wie Gmail. Das Drive ist wegen der Verschlüsselung bei großen Datenmengen ziemlich langsam. Da ist es besser, parallel Nextcloud für aktuelle Daten zu verwenden. Die anderen Services funktionieren ebenso ausgezeichnet. Mit Lumo, der Proton-KI, bin ich als normaler Anwender bestens beraten. Da meine Daten verschlüsselt sind, ist es weit besser als die US‑Datendiebe. Passwort und Authenticator laufen ebenso wie gewohnt von der früheren Konkurrenz.

generalt bare meget besværligt.
-deres menuer er svære at finde rundt i og ulogiske.
- vi var 2 der havde deres Unlimited plan. hvor vi så prøvet at lave en duo plan. det gik også fint et oprette duo plan på den ene account. men kunne ikke få lov til at acceptere inv på den anden account. prøvet at kontakte kundeservice via der bot, der kom aldrig et svar.
- Endte med at komme over på duo plan efter flere forsøg med kundeservice. Men nu kan man ikke lave flere emails, selvom man betaler for at kunne have 15

Ich bin zahlender Kunde und habe über Apple ein Zusatz-Abonnement („Lumo Plus") abgeschlossen. Seither ist mein ursprüngliches Proton-Mail-Jahresabo aus meinem Konto verschwunden, und ich kann keine E-Mails mehr empfangen.
Der Fehler liegt nachvollziehbar bei Proton: In meinem Apple-Konto sind beide Abonnements korrekt hinterlegt und abgerechnet. Apple-Support habe ich problemlos erreicht – er bestätigte, dass beide Abos aktiv sind und Proton die Zuordnung auf seiner Seite korrigieren muss.
Der Proton-Support reagiert jedoch nicht auf meine Anfragen. Für einen Anbieter, der geschäftliche Kommunikation und Datenschutz bewirbt, ist es nicht akzeptabel, dass ein zahlender Kunde schlicht keine E-Mails mehr empfangen kann und niemand das Problem bearbeitet.

I've been using Proton mail for more than eight years and overall have had good experiences. I started with the free version, and have gradually upgraded, but still have a couple of free email accounts with them. I love the fact that there are no ads.

I've never lost my password and had to reset, but know that if I were to set two passwords (one to sign in and a second one to see my email,) I'd never be able to see my emails again if I reset it. I'm not sure if that's why some users haven't been able to see their encrypted emails after forgetting their passwords. I far prefer them to gmail and yahoo mail.

I've had no problems with Drive and just double-checked by opening a file there, but I primarily use it for Word Docs and store most things on flash drives (old-school, I know.) I'm not a fan of using the cloud for storage. I don't use most of their products so can't compare.

The main negative comment I have is that it can take a while to hear back from customer support--this is not a commercial company. I haven't tried them lately, so am not sure if it's longer than it used to be.

its the best email platform better from google

I had facial recognition, and had written my password down, I had my password on the computer so I just had to tap enter. suddenly I'm told my Password is wrong! I had deleted my previous hotmail email and that is the only way for me to gain access. I haven't upgraded or paid them any money ,just using free email. I think they just dumped me for not upgrading. don't trust them!

What's the point of having a 'safe' email account that can be deleted anytime... Gmail never does that.

Since getting Proton mail I have been inundated with unwanted email from Quora. Proton advised of blocking procedure but that did not work. Am now considering deleting Proton mail altogether.

I feel like it's one big trap. I had the VPN and was happy with that. There's no way to trial their Pass manager. No refund if you commit to a long period. So I wanted to sign up for a month. You can't even do that, you have to get 'Ultimate' which is everything bundled together.

I don't like the Pass manager as it lacks required features (which is of course why they don't offer trials).

But now I've got some Proton email address which they're routing important emails like billing to. And they won't let me send them to my original address, and won't even let me DELETE the email address - they say I have to delete my entire account including VPN they've paid for for a year.

It's complicated and deceitful, they are clearly trying to trip people up. Basic consent over what you have as a customer is fundamental.

They have turned me from a happy VPN customer to a "never Proton again" customer.

In response to their argumentative response: "you can always create a separate account for Pass only"
Never said when I was talking to their support.

"You can also check out the service while using it's free version -- it is available to all, as with all our products." but it lacks certain features you can't try until you BUY it. And buying it cancels your existing subscriptions.

And forcing an email on you that you can't remove and will redirect receipts to it without consent is the very definition of a TRAP.

Also Tamara has admitted "trouble caused" and gave me advice that was bad due to monthly billing being "more expensive"

Jeg skrev en mail til Proton for at spørge dem, hvorfor deres hjemmeside her på Trustpilot var proton(dot)me/mail og ikke proton(dot)me, når de jo er så meget andet end bare mail.

Jeg forklarede dem samtidig, at når man søgte på proton(dot)me på Trustpilot, blev man videresendt til proton(dot)me/mail.

De svarede så på min mail ved at spørge mig, hvilket produkt jeg gerne ville anmelde på Trustpilot.

SOM OM DET IKKE ALLEREDE VAR FULDSTÆNDIG LOGISK, taget i betragtning af hvad jeg spurgte dem om.

Det er ikke et godt tegn, når en virksomhed ikke er i stand til at svare på simple spørgsmål.

OPDATERING ...

Proton spørger efter et såkaldt "ticket number".

Jeg aner ikke, hvad de snakker om ...

Men hvis det er noget, der står i en af deres mails et sted, så kan jeg afsløre, at de mails er slettet for lang tid siden, fordi deres svar var så komplet ubrugelige, at jeg syntes, det var fuldstændig ligegyldigt at gemme på dem.

Bemærk desuden, at de spørger efter det såkaldte "ticket number" ... De kunne have svaret på spørgsmålet herinde – det valgte de så ikke at gøre.

Endnu et dårligt tegn.

Clever tactic used by the so called Swiss end-to-end encrypted Proton "Secure" Mail/VPN company to trick customers into paying full price.
This trick is called the 'dark pattern' of pricing, where they lure you in with an attractive discount as free user only to take it away and charge you triple the amount later.
It's like a trap! They're using psychological manipulation to get people to sign up without realizing what they'll be paying eventually. Unfair business practices!
I've seen this before, but still can't believe the So called Proton "Secure" Mail/VPN company resort to such tactics. It's all about getting you hooked and then milking you for every penny.
This is a classic example of 'price anchoring.' They're using the initial discount as an anchor price to make the final amount seem more reasonable by comparison.

The So called Proton "Secure" Mail/VPN company:

If you miss a payment, it will be impossible to use your email. You're essentially being held ransom if you are still over the free storage limit your data, including emails and calendar events, will be deleted then they say possibly pay or we delete your data.

Protect yourself: Read the fine print, beware of too-good-to-be-true offers, and never trust a service with your sole copy of important data. ⚠️☠️🚨

To clear any doupt that this company is monstrous this is the email they sent me word by word: If you are still over the free storage limit on...(DATE), your data, including emails and calendar events, will be deleted.
To regain full access to your emails and calendar, please free up storage, resubscribe to , or upgrade to another plan.
Upgrade
Stay secure,
The Proton Team

Habe mein Abo nun endgültig gekündigt. Hatte auf meinen bisher 5 Geräten Proton installiert und wollte dies nun auf einem weiteren 6. Gerät ein Smartphone, erneut installieren. Bei jedem neuen Gerät wurden meine Accounts vom Protonsystem "vorübergehend" gesperrt. Innerhalb 8 Wochen mußte ich auf allen 5 Geräten, hier 3 PC's und 2 Handy's jeweils das neue PW aktualisieren. Wer wie ich, viel zu schreiben und zu versenden hat, bekommt irgendwann einen Horror, denn die Änderung der Passwörter nimmt erhebliche Zeit in Anspruch. Ich mache diesen Zirkus jedenfalls nicht mehr mit und habe heute meinen Vertrag per Sonderkündigungsrecht fristlos gekündigt. Nie wieder Proton!! Wer seine Nerven schonen will, sucht sich besser einen anderen Anbieter.

Absolute rubbish privacy and security!! Created multiple addresses for different accounts and purposes instead of using the main Proton login address email, only to find out that all of those additional addresses can all log into the main email account!! REPLY: You are clearly missing the point Proton. YOU are the ones that advertise and promote yourselves to be of high privacy and security, and it's YOUR feature that you advertise, and costs more money, to have additional addresses, yet that very feature is completely flawed and broken. Other email providers who are more basic regarding privacy and security have a more robust system with their additional addresses and aliases where you CANNOT use those addresses to log into your main account! Also by having more addresses, it creates a LARGER attack surface and makes your account more prone to security risks!! In simple words, your feature of "extra email addresses" as listed on your website is totally rubbish and actually WORSE for privacy and security.

El servicio tecnico es un asco... Me suspendieron mi cuenta, porque supuestamente infringi las reglas.
Cree un ticket les solicite que me demuestren que reegla infringi, mas nunca recibi respuesta y la cuenta sigue bloqueada, no usen este servicio de mrd.

sehr unseriös.
Werbung mit stabilen Verbindungen im Ausland aber funktionierte auf meiner Reise in Asien ueberhaupt nicht....

J'espère que les dires sur la 'privacy' sont avérés. D'autre part, je ne veux pas tout livrer aux américain. Ce sont les seules raisons pour lesquelles j'ai un compte sur Proton Mail. Mais par pitié améliorez votre interface de m... c'est insupportable. Comment rendre compliqué les choses les plus simples. il y a de quoi se taper la tête contre les murs. Par contre tous les truc inutiles on les voit partout sur l'écran

J'utilise beaucoup Proton et ce depuis 10 ans et je reste très étonné des avis négatifs.
Jamais eu de problèmes même en utilisation plus avancée avec gestion d'un nom de domaine. Au changement de registrar, auncun problème, mes messages et le classement que j'ai mis en place fonctionne toujours bien. Pour une gestion plus flexible, j'ai même la possibilité de recevoir mes mails proton dans ma boîte pro Orange sans problèmes. Niveau confidentialité, rien à dire aucune publicité contrairement à certains de ses concurrents. Stockage des données en Suisse, cela à de quoi rassurer en ce moment. Je n'ai connu aucune interruption de service, le support répond de façon adaptée aux questions techniques. Un super outils

REPOST - This was officially taken down by TrustPilot's horrible AI moderation and there's a possibility this may be taken down as well. As my concern of Proton is genuine and I do not want other people suffer the same faith as me, I think it's important to let our voices be heard. TrustPilot relying on AI to go through reviews now is definitely a slippery slope. I was literally asked to provide proof... proof of my deleted mail accounts from Proton. Yeah... How exactly would anyone do that? I'm all ears.

My original review from May 16th, 2026:

Absolutely horrible service.

Was recommended this as it was supposed to be secure and it would keep your things save.

I made several accounts. I didn't check on them for years as they were for other services. I recently checked on them, and sure enough proton deleted all of the mails.

Two more recent acccounts I had made weren't deleted, but proton had deleted every single mail in them "to keep them safe". What a horrible disgusting service.

If I had known what I was going into with Proton Mail so I had stayed away. I do not want to touch Proton Mail with a fire poker, and would recommend anyone even slightly considerating proton as an option to also think twice.

I think the icing on the cake was Proton support recommended to use paid subscription services to keep the account active. You know who also keeps your account active and for free permanently? Yahoo, for free. FREE.

It's just disgusting when companies tries to squeeze money out of consumers by providing a less than medicore service.

The ZenDesk and user support are pretty useless. Polite and professional but no cigar in terms of fixing “ze bugs.” I have been writing to them for nearly two years about log in problems. After having described the problem in detail, sent screen shots and videos (more than once because they don’t keep the help desk logs and you keep getting new/different ZenDesk officers) they have arrived at the conclusion that the problem is not me and to try a bunch of things (like turn my proton VPN off, do not clear my cookies when I turn off my computer, and to try a different browser to Brave, even though they list Brave as a secure browser they recommend – all of which go against good security practices; strange advice from an organization that is supposed to champion security and privacy – AND, even after I did, and continue to do, all those things) the problems remain.

The polite bottom line from Proton is (I para-phrase) to “suck it up cupcake”.

My main concern is that eventually I won’t be able to log in at all.

These are all paid accounts. So, do you think that they ever offered a refund or a discount? I once asked for one and was told that I could change email service provider if I was not happy. Quite offensive I thought. They know full well what a pain in the sphincter that is as maintaining access to old and sensitive emails is quite important. I explained that I did not want to change but felt I was owned some compensation. They responded with some extra free memory (whipeeee).

Rather than be held prisoner to their faulty service, I found an alternative that I have been testing. It is Tuta email. Quite similar to Proton but without "ze bugs" (so far) and without having to take actions that lower my security standards to try to accommodate their bugs, actions which anyway have not worked.

I have just now once again asked the ZenDesk for reimbursement for the faulty service that they have acknowledged. If I am told "stiff-brown-stuff" again, I will start the slow and painful migration to Tuta. If you have not signed up with Proton yet, think twice my friends.

My response to Proton’s response:
I could not find how to reply to your response in Trust Pilot. However, I found how to edit my review. So, I will respond here. My ticket number is 5248196. Last exchange of emails was Monday 28 September with Hristijan from customer support.

HI, one of my friend suggest me this proton email service and i started with free version of this service. i used it to send many firms by inviting them cooperation but their security system found my emails as scammer and fraud, i try to contact them and offered them that I am to be honest and ready to give access them check and assess my messages to potential partners. but proton team deleted or blocked fully. this was very bad and horrible experience for me that i have ever seen. yeah I am sure that they should ensure for the messages not to be sent by lier. so i said them to check all my messages , but the result is nothing. what kind of service is this. i will not recommend to use from this service.