Project EV Anmeldelser 1 855

We had an issue with the App and tried to call out of hours, so planned to call back next day. Before I could do that Lewis called, they check all call even when no message is left, he sorted our issue and i was blown away but such brilliant service. I will recommend my son get the same charger.

Many thanks to both Uways Subhani and Lewis Woollett for their patience and help in resolving my issue in connecting my EV charger.
I was struggling as an inexperienced laptop/phone user but in both gave me their fullest attention and in no way made me feel inadequate.
Brilliant Service.   Kind regards Ken Rourke

Sam Philips was very helpful to get my project ev charger up and running, excellent communication hence 5 star

Lewis was fantastic when helping us sort out our EV charger. We had been having issues with it and couldn’t get the app working properly, which was very frustrating. Lewis was very patient and thorough from the start. He checked all of our details carefully and talked us through each stage step by step, making sure we understood everything.

He was extremely knowledgeable and didn’t rush us at all, taking the time to make sure the charger and the app were both working correctly before he left. His calm and professional manner made the whole process much easier and less stressful for us.

Excellent service from Lewis – we really appreciate his help and would highly recommend

A very frustrating issue with my Charger not logging to my network which had been going on for some time, was resolved by Sam Philips who went above and beyond to help me work out the problem. He called back when he said he would and tried multiple solutions to get me sorted. Its good that people like Sam are out there and determined to fix problems.

Cannot rate the service I got enough. Brilliant service. Quick and simple. They spoke me through how to set up my electric charger and nothing was too hard for them to solve or speak about. Excellent 👌

Really dissoppointed with this company.

They had installed a charger in our New build redrow home which had a manufacturer's error and could have caused a serious house fire.

Called the company to explain that although the charger was installed in 2022 it had infact not been used until December 2025 and caused an electrical fault in January 2026 - however they stated it was out of warranty from the point of installation not from point of use.

Was offered to upgrade the charger for £299.99 which i grudgingly agreed to because it was costing me £40 a time to charge my car at a local garage.

Engineer booked to arrive before 1pm - 12:30 receive a call to state engineer was at his first job and he has infact 10 chargers to repair at the first job so won't be able to come today (why it took until 12:30 for them to realise there were 10 chargers needing replacing is anyone's guess). Cannot get an engineer to me for another 5 days as jobs have already been booked in for tomorrow and Monday - would have presumed jobs already booked in on other days would have been rearranged as a gesture of goodwill to those customers who were inconvenienced at very short notice.

Poor customer service - quality of new charger yet to be seen.

After reading trust pilot reviews realised this company have a habit of cancelling engineer visits also if you have an a different engineer install the charger it voids any warranty.

Found a company who can supply and fit a new charger the next day so called customer services at EV to ask if I could return the delivered charger (which has not been removed from its box) and get my money back to be told 'I don't know i can check with my colleague and can you back...can I hold whilst you check...no because all my colleagues are on lunch...what you are the only one in the office?...yes' - frankly I am not holding my breath.

Excellent service from Lewis on the helpline. Thank you!

Very helpful and quickly answered my query.

Helpful call handler (Lewis), seen me from helpless to happy. got me motoring again. Thanks

Thank you Paul for helping me out today, you made it easy for me to get everything running, you were knowledgeable toward every question I asked.
Thank you.

Samual Phillips guided me with patience and subject-matter expertise.

Thank you so much. It is really appreciated. Great customer service

Lewis was excellent, sorted the issues double quick and super courteous. Great stuff

I have a Project EV charger which was installed a while ago, but which had not been used - we now have an EV though, so I needed to set it up on the app. I had help with that this morning from Sam Phillips. I can't thank Sam enough for the help he gave me. It was very tricky, as we have changed broadband provider recently, so we need to go through all the app settings and request some changes to the router. There could have been a lot of jargon, which I would have struggled with, but Sam patiently went through everything step by step, trying different solutions, and explaining what we were doing in simple language that I could understand. We resolved the issue, and Sam even explained how I can charge the car using the app. Thanks again for your help Sam, I really appreciate that.

Paul in the customer services team knows his systems really well and can help on complex customer requests, to get the chargers working properly again.

The patience of the technical expert at ProjectEV was amazing. It took the expert 30 minutes to talk me through the process successfully. Such excellent service is very much appreciated. Thank you.

I had the pleasure in dealing with Jordan from Project EV after my 6 year old charger developed a fault. Even though it was out of warranty Jordan organised an engineer called Darren to come and repair it FOC. This is absolute 1st class customer service in a world where this type of customer service is so rare. I cannot recommend Project EV enough especially when they have staff like Jordan. Thank you to everyone who helped me.

Lewis was excellent, really outstanding customer service. He was patient and resolved my issues with professionalism and expertise.
Project EV's customer service is one of the best.

Lewis sorted my issue with the RFID token very quickly. The Apex handbook probably didn't cover this feature clearly enough for me.
First class support, thank you

Excellent customer service, thank you.
I changed my Internet provider, which meant that I had to reconnect my EV charger. After a couple of failed attempts, I contacted Project EV and left a message, Lewis got back to me and patiently talked me through the process.