Being new to raw feeding, PRODOG really helped me. Alison, who spent a lot of time over email and phone call helped me understand and set a plan for my Oliver. She really did put me at ease and advise... Vis mer
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Se hva andre synes
I contacted prodog raw as I was struggling with my jack Russell with allergies. We are having to be careful what we feed him, pro dog raw not only gave me advice on the less reactive proteins and even... Vis mer
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Both of my last deliveries have been late (one currently in transit) and the previous one was a day late and arrived thawed. I can't understand how they can expect the food to stay frozen without dr... Vis mer
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I was contacted by a prodog nutritionist straight away when I needed help , the starter pack came fast and well packed , the food presented very well also in its packs, glad I’m trying raw food for th... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
ProDog is a raw dog food delivery service online with an exceptional brand offering superior quality when it comes to feeding a BARF raw dog food.
Kontaktopplysninger
Unit J8, Oaktree Business Park, TA9 4HA, Highbridge, Storbritannia
- 01278556155
- support@prodograw.com
- prodograw.com
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839 anmeldelser
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any problems with pro dog soon get…
any problems with pro dog soon get sorted once you let them know, they are a very reliable concern and my dog loves the raw food.
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hi John,
Thank you so much for your kind review. We're really pleased to hear that your dog loves our raw food.
We also appreciate your recognition that, on the rare occasion an issue arises, our team is committed to putting things right as quickly as possible.
Your support and trust mean a great deal to us, and we look forward to continuing to keep your dog happy and healthy.
Best wishes
Team ProDog
Pro Dog always keep you updated with…
Pro Dog always keep you updated with orders. During the recent hot spell when deliveries were affected, Pro Dog kept you up to date. I phoned and left a message on their answer machine. My return call was dealt with swiftly I received a message within 10 mins of calling them. My query was answered. On an another massive plus, my 2 fur babies absolutely love their Pro Dog meals.
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hi Debbie,
Thank you so much for your super review. We're delighted to hear that you felt well informed throughout the recent hot spell. While the warmer weather did bring some delivery challenges, we always aim to keep our customers updated every step of the way, so it's wonderful to know our communication made a difference.
We're also pleased that your call was returned promptly and that we were able to answer your query quickly. Providing helpful, responsive customer service is something we take great pride in.
Most importantly, we're thrilled to hear that your two four legged friends love their ProDog meals! Thank you for your continued support and for taking the time to share your experience—it really means a lot to the whole team.
Best wishes
Team ProDog
ProdogRaw are superb!
ProdogRaw are superb! Not only do they provide good quality, nutritious raw dog food but they provide such helpful information and advice if you need it. Deliveries are well organised and their customer support is excellent! We are new puppy owners, with no experience of raw dog food and have asked them for advice about food quantities, diet issues and our puppy’s behaviour. Their nutritionist and behaviour expert came back quickly with help and kept checking how things were going, all free of charge. I can’t praise them enough! Their food is reasonably priced comparatively but the free extra advice is worth so much more. You must give them a try, you won’t regret it I’m sure.
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hello Sandra,
Thank you so much for your wonderful review. It means the world to us to hear that you've had such a positive experience, especially as new puppy owners.
We're delighted that both our raw food and our support have helped you feel more confident on your puppy journey. Our team is passionate about providing not only nutritious, high-quality food but also the guidance and reassurance our customers need along the way, so it's fantastic to hear that our nutritionist and behaviour expert were able to help.
Thank you for taking the time to share your experience and for recommending ProDog Raw to others. We're excited to continue supporting you and your puppy as they grow. Give your little one a cuddle from all of us at ProDog Raw.
Best wishes
Team ProDog
Amazing!!!
Amazing!!!
Evry delivery is excellent and the quality of the raw meat is great, our puppy is very happy and healthy.
Thank you so much 🙂
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hi Federica,
Thank you so much for your super review. We're delighted to hear that you're happy with our deliveries and the quality of our raw food. It's especially lovely to know your puppy is thriving, happy, and healthy, that's exactly what we aim for. Thank you for choosing us and for taking the time to share your experience. We look forward to continuing to serve you and your puppy.
Best wishes
Team ProDog
Subscription Customers Left Carrying the Cost
I have been a ProDog Raw subscription customer for some time because I rely on the service to provide a regular and reliable supply of food for my dog.
During the recent hot weather, ProDog Raw made the decision to suspend deliveries due to concerns about maintaining food quality during transit. I completely understand the importance of food safety and appreciate that the weather is outside of anyone's control. However, what I find unfair is that the impact of this decision fell almost entirely on customers.
I was given less than 48 hours' notice that my subscription order would not be delivered, despite payment already having been taken. This left me scrambling to source alternative food at short notice to avoid running out. In my case, 10 days worth of replacement food cost £45, whereas my normal ProDog Raw subscription costs around £52 for 33 Days
Customer service was polite, responsive and transparent throughout, and I did receive a refund for the undelivered order. However, that refund does not address the significant additional cost and inconvenience caused by the cancellation.
What is particularly frustrating is that other raw food suppliers appear to have invested in solutions that allow them to continue delivering during hot weather, including enhanced insulated packaging, polystyrene shipping boxes and temperature-monitoring devices that track conditions throughout transit. ProDog Raw's approach appears to be to stop deliveries altogether when temperatures reach a certain point.
If a company chooses not to invest in measures that would allow deliveries to continue safely during foreseeable weather conditions, then the burden ultimately falls on customers who are left to find alternatives, often at much higher cost and with very little warning.
I appreciate that ProDog Raw prioritised product quality, but as a subscription customer I expected a more reliable service and better contingency planning. A subscription should provide confidence that your pet's food supply is secure, not leave you worrying about how you will feed your dog with less than a day's notice.
24. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hello George,
Thank you for taking the time to share your experience.
First and foremost, we're sorry for the inconvenience and frustration caused by the suspension of deliveries during the recent period of exceptionally hot weather. We fully appreciate that, as a subscription customer, you rely on us to provide a regular and dependable supply of food for your dog, and we understand the difficulties that arose when your order could not be delivered as planned.
The decision to suspend deliveries was not taken lightly. As a raw pet food manufacturer, we have a responsibility to ensure products reach customers in a safe condition and maintain the high standards of quality we expect. When temperatures reached levels that created concerns about the integrity of products during transit, we felt it was the responsible course of action to temporarily pause shipments.
While we appreciate your comments regarding alternative packaging and temperature-monitoring solutions, it's worth noting that a number of raw feeding companies across the industry also chose to suspend deliveries during the same period due to the extreme conditions. Different businesses have different logistics networks, packaging systems and risk assessments, and there is no single approach adopted by all suppliers.
We understand that receiving short notice of a delivery suspension was disappointing, particularly after payment had already been taken. Wherever customers requested refunds for affected orders, these were processed promptly, including in your case. While we recognise that a refund cannot remove the inconvenience of sourcing alternative food at short notice, we felt it was important that customers were not left out of pocket for orders we were unable to fulfil.
We are pleased to hear that you found our customer service team polite, responsive and transparent throughout the process. We will also take on board your feedback regarding contingency planning and communication, particularly for subscription customers who understandably expect a reliable and consistent service.
Our intention was never to transfer the burden onto customers, but rather to avoid the risk of raw food arriving in anything less than optimal condition. We appreciate your feedback and will continue reviewing our processes to ensure we balance product safety, service reliability and customer expectations as effectively as possible in future periods of extreme weather.
Thank you again for sharing your concerns.
Best wishes
Team ProDog
Great products & Customer Service
ProDog Raw has excellent natural products and their customer servcie is excellent. Highly reccomend!
16. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hi Nicky,
Thank you so much for your super review. We're delighted to hear that you're impressed with our natural products and that you've had a great experience with our customer service team. Your recommendation means a lot to us, and we're grateful for your support.
We look forward to continuing to provide the products and service you and your dog deserve.
Best wishes
Team ProDog
Excellent service provided
Excellent service provided. Always polite, very helpful and accommodating. I would strongly recommend
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hi Gary,
Thank you for your kind words and recommendation. We're delighted to hear that you found our service polite, helpful, and accommodating. Providing excellent customer service is always our priority, and your feedback means a great deal to us. We truly appreciate your support and look forward to assisting you again in the future.
Best wishes
Team ProDog
Fantastic customer service
Fantastic customer service
8. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Thank you for your kind review and for mentioning our fabulous customer service team Your feedback means a lot to them., and we look forward to serving you again soon.
Best wishes
Team ProDog
Helpful and friendly staff
Helpful and friendly staff. Excellent service and my dogs love their food.
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Good morning Caroline,
Thank you so much for your kind words and for mentioning our helpful and friendly support team, they always endeavour to give the best support and keep up the high standards of ProDog . We’re also delighted to know that your dogs love their food. Your support is very much appreciated.
Best wishes
Team ProDog
Feeding issue
I had a problem with my 14 mth old rottweiler not eating properly. After 2 consults with Caroline the behaviourist at Prodog she gave me very helpful advice and reassurance. Fab service.
3. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hello Mrs Firth,
Thank you for your kind review. We're so pleased to hear that Caroline was able to provide helpful advice and reassurance regarding your young Rottweiler's eating habits. It’s always our goal to support both dogs and their owners with practical guidance and confidence. We appreciate you taking the time to share your experience and wish you and your dog all the very best moving forward.
Best wishes
Team ProDog
Revised review
An edited version of my previous review; Their product is very good - I have been buying it for years now. The issue I had was with a delivery that never arrived but according to the courier (DHL) it had been delivered. Now these things happen from time to time, and my gripe was with the lack of communication from ProDog Raw having left multiple messages about my non delivery. This has now been addressed and I am very satisfied with the outcome - just a shame it took as long as it did... So, to summarise; I thoroughly recommend the ProDog Raw product but please when a customer has a delivery issue, prioritise it as it leaves the customer feeling let down when there's no communication.
5. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Good morning I Jackson,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand your frustration.
The level of service you describe falls well below the standards we aim to provide. We sincerely apologise for the issues surrounding your order, the delivery problem, and the delays in communication and resolution.
A member of our Customer Support team will be contacting you today so that we can investigate what has happened and work towards a fair resolution as quickly as possible.
We value all customer feedback, whether positive or negative, as it helps us identify where improvements are needed. We regret that your recent experience has left you feeling disappointed and hope we can restore your confidence in our service.
Best wishes
Team ProDog
Happy dogs
Since I have been ordering from pro dog raw I have not had any issues or concerns so far so good
Happy with the food and my dogs love it so much
Delivery online is great as you can choose a day ahead which is so helpful.
Highly recommend
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hi Ms Foster,
Thank you for your super review. We're delighted to hear that both you and your dogs are happy with our food and service.
It's great to know that our delivery scheduling option has made ordering more convenient for you, and we're especially pleased that your dogs are loving their meals.
We really appreciate your recommendation and your continued support. Thank you for choosing Pro Dog Raw.
Best wishes
Team ProDog
Excellent
Always answer quickly great customer service always offer advice and support and provide an all round excellent product
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hi Lynne,
Thank you for the super review. We’re so pleased to hear you’ve had a great experience with our customer service and support. Providing quick responses, helpful advice, and an excellent all-round product is exactly what we strive for, so your feedback really means a lot to the team. We truly appreciate your support.
Best wishes
Team ProDog
Customer service.
I have nothing but praise for the prodograw team. Liselle's prompt reply to my email was brilliant. Very reassuring knowing this company and it's staff, have such high standards. I would highly recommend them.
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Thank you so much for your kind words and recommendation. We’re delighted to hear about your positive experience with our team. Liselle will be especially pleased to know her prompt support made such a reassuring impression. We truly appreciate your trust in ProDogRaw and look forward to continuing to provide the high standards of service you deserve.
Best wishes
Team ProDog
What a service!
My dog has recently been diagnosed with kidney disease. I have always fed raw food, and have used ProDog Raw in the past. I reached out to the Customer Service team to ask if the ProDog Raw food would be suitable for my dog Daisy, who must be on a restricted diet due to her condition.
Alison from the Support Team went way over and above in answering my query, offering all sorts of information on the requirements and reasons for them for Daisy. There was no hard sell, just lots of really useful information. I am very grateful to Alison for her advice and recommendations.
When I have purchased ProDog Raw in the past it was really easy to order the selection I wanted, the delivery service was excellent, sending the food well packed and fully frozen. Daisy loved the food. So many varieties, and now she will be able to have it again as they do a low phosphorus food ideal for dogs with kidney problems.
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hello ILovechocolate,
Thank you so much for taking the time to leave such a thoughtful review. We’re very sorry to hear about Daisy’s diagnosis, but we’re delighted that Alison was able to provide helpful support and guidance during what can be a worrying time.
Our team is passionate about helping owners make informed choices for their dogs, so it means a lot to hear that you felt supported without any pressure. We’ll be sure to pass your kind words on to Alison, she’ll be delighted to hear them.
We’re also so pleased that Daisy enjoys our food and that our low phosphorus range can now help support her dietary needs. Thank you again for your trust in ProDog Raw over the years, and we wish Daisy all the very best.
Best wishes
Team ProDog
I was hoping to make this an ongoing order. Very poor delivery and response
My. Delivery is a day late!!!!!!! I am a disabled pensioner & make sure the day deliverys due i have someone here to bring in for me if i miss the driver. Did not arrive on day, no notification of if and when it would arrive!!!!!! Have been trying to ring ProDog all morning………asking for call back. NOTHING
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hello Jill,
We understand how frustrating and inconvenient this must have been, especially as you have to arranged for someone to be available to help with the delivery.
One of our senior customer service operatives responded to your email that morning with advice and guidelines regarding if your parcel arriving slightly defrosted, however we appreciate this does not make up for the lack of delivery updates and the stress caused by the delay. We do aim for delivery on day 1 but some can be delayed until day two as stated in our terms and conditions, but will still be frozen or chilled.
We will be contacting the courier directly to investigate why tracking details were not updated for the second day of delivery. We also apologise that you were unable to get through to us by phone straight away. Some days our customer service experiences exceptionally high volumes of calls and messages and being a team of two we try our utmost to reply same day, but can take up to 24 hours, we do always encourage customers to email us as well, as we aim to respond as quickly as possible.
We genuinely appreciate your feedback and are sorry that your first experience was not a positive one. We had hoped to welcome you as a long-term customer and would love the opportunity to restore your confidence in us.
Best wishes
Team ProDog
Have been feeding this to my dogs for a…
Have been feeding this to my dogs for a number of years. My current dogs and past dogs. It's one of the best for quality. Customer services are great and very quick to respond if ever there is an issue with anything including website issues. My dogs absolutely thrive on it, competing in dog sports throughout the year, and look amazingly healthy which they are. You can tell just by looking at them what they are not fed! I have recommended to others who noe feed their dogs the same. Highly recommended
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hello Frances,
Thank you so much for your wonderful feedback and continued support over the years. It means a lot to hear that both your current and past dogs have thrived on our food. We’re especially proud to support such active dogs competing in sports and staying in amazing condition.
Thank you for mentioning the super experiences with our customer service team and that we’ve been able to help quickly whenever needed. Recommendations from loyal customers like you truly mean the world to us.
Thank you again for choosing us and for highly recommending our food to others, we really appreciate it.
Best wishes
Team ProDog
Always get to speak with knowlegeable…
Always get to speak with knowlegeable people who are always polite,and willing to assist.
Having switched my pugs to this brand several years ago we have never looked back.People always comment how shiny their coats are.
At a recent dog show a rival brand tried to tempt me away but conceded that what it was costing me for two dogs monthly was very good value.
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hi Jeanette,
Thank you so much for your wonderful review. We’re delighted to hear that both you and your pugs have had such a positive experience with our food over the years.
It’s especially lovely to know that people regularly comment on their shiny coats, that’s always a great sign they’re thriving! We’re also pleased that our team has consistently been polite, knowledgeable, and helpful whenever you’ve needed support.
Hearing that even a rival brand recognised the great value you’re getting truly means a lot. Thank you again for your loyalty and continued trust in us, give your two beautiful pugs a cuddle from all of us.
Best wishes
Team ProDog
Excellent customer service
Our dog loves ProDog Raw and remains healthy and full of energy because of it. We had issues with DPD delivering the food recently and the support staff at ProDog Raw were incredibly quick at resolving the issue.
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hi Emma,
Thank you so much for your kind words and for taking the time to leave us a review. We're delighted to hear your dog is thriving on ProDog Raw and staying healthy, happy, and full of energy.
We’re also really pleased our customer support team could help quickly when the delivery issue came up, we know how important it is to keep your dog’s meals arriving on time.
We noticed you rated us 4 stars, and we’d genuinely love to know if there’s anything we could improve to make your experience a full 5 stars next time. Your feedback helps us continue to improve both our products and service.
Thanks again for being part of the ProDog Raw
Best wishes
Team ProDog
Stay well clear i ordered for 4 months…
Stay well clear i ordered for 4 months 200 to 250 a month everytime there cheap website wouldn't allow you to sign in I ordered to my address same billing as delivery and on the 7th order they sent it to a totally different postcode and DHL rang me when they were 5 mins from my address saying they cant deliver cause wrong postcode asa a disabled member of the community I have to have all food dog food etc delivered twice a month and I struggle to make ends meat it was a bank holiday and they didnt deliver it which left me with £7 to last me 9 days and no dog food as I spoke to the manager Frank who refused to give his surname bit strange and he flat refused to do anything for me saying it was my fault I must of put postcode in wrong even though I have lived here for 6 years and before that was a totally different postcode so the are thieves they have my £80 and I have no dog food
1. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hello Jonathan,
We appreciate you taking the time to share your feedback.
After reviewing your account, we can see that the order in question was placed as a guest order rather than through a registered subscription account.
When orders are placed as a guest checkout, the system does not retain your address details from previous purchases, unlike subscription or registered accounts where delivery information is securely stored for future orders. This means the delivery details, including the postcode, need to be entered manually each time a guest order is placed.
We understand how frustrating and stressful this situation was, particularly over a bank holiday and given the circumstances you described. However, the parcel was dispatched using the postcode entered at checkout, which unfortunately did not match your delivery area, and this prevented DHL from completing the delivery.
Our intention is always to help where possible.For future orders, we would strongly recommend creating a registered account or subscription profile, as this stores your address details securely and helps reduce the risk of manual entry errors during checkout. Or do contact us and we can sort a manual order for you from our end.
Best wishes
Team ProDog
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