Being new to raw feeding, PRODOG really helped me. Alison, who spent a lot of time over email and phone call helped me understand and set a plan for my Oliver. She really did put me at ease and advise... Vis mer
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I contacted prodog raw as I was struggling with my jack Russell with allergies. We are having to be careful what we feed him, pro dog raw not only gave me advice on the less reactive proteins and even... Vis mer
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Both of my last deliveries have been late (one currently in transit) and the previous one was a day late and arrived thawed. I can't understand how they can expect the food to stay frozen without dr... Vis mer
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I was contacted by a prodog nutritionist straight away when I needed help , the starter pack came fast and well packed , the food presented very well also in its packs, glad I’m trying raw food for th... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
ProDog is a raw dog food delivery service online with an exceptional brand offering superior quality when it comes to feeding a BARF raw dog food.
Kontaktopplysninger
Unit J8, Oaktree Business Park, TA9 4HA, Highbridge, Storbritannia
- 01278556155
- support@prodograw.com
- prodograw.com
4,4
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839 anmeldelser
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Very helpful company ...
Very helpful company and Liselle especially went over and above in explaining all the varieties and making sure i got my order on time. My very fussy Shiba Inu likes the food too - so a winner all round!
17. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hi Fitzzy,
Thank you so much for your lovely feedback! 🐾❤️
We’re delighted to hear that Liselle went above and beyond in explaining all the different varieties and making sure your order arrived on time. We’ll certainly pass your kind words on to her, she’ll be thrilled to know how much you appreciated her help and support.
And we’re especially pleased to hear that your very fussy Shiba Inu is enjoying the food too! We know Shibas can sometimes have very definite opinions about their food, so that really is a fantastic result
Thank you for choosing ProDog Raw and for taking the time to share your experience. It sounds like a winner all round.
Best wishes
Team ProDog
First time with Raw food
First time with Raw food. Needed help.as just got an 8 week old pup already on raw. Customer service was a great help
8. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hello Jean,
Thank you so much for your lovely feedback.
We completely understand that starting out with raw food can feel a little daunting, especially when you’ve just welcomed an 8-week-old puppy who is already used to eating raw.
We’re delighted to hear that our Customer Service Team was able to provide the help and guidance you needed. We’re always here to support new puppy owners with feeding advice and information, helping you feel confident as your puppy grows.
Thank you for choosing ProDog Raw, and we wish you and your new puppy lots of happy and healthy adventures together.
Best wishes
Team ProDog
Thank you ProDog!
Thank you ProDog!
My dog has been fussy around food for a long time so after a friend recommended them, I tried ProDog.
My dog took to it straight away. The information that comes with the food and their online page was reassuring as I made the switch to raw food from dried as there were some temporary changes in the stools!
After a few weeks, my dog started to back away from the food and started to refuse it. I reached out to Caroline, ProDogs dog behaviourist who gave me some advice to try.
I was admittedly a bit dubious but lo and behold, my dog was, and is eating again with gusto!!
The follow up call from Caroline was very reassuring that my dog is completely normal.
I couldn’t recommend ProDog enough. The food is fresh and there is a good variety of flavours to keep it interesting.
17. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hello Jessica,
Thank you so much, Jessica, for such a wonderful and detailed review.
We’re delighted to hear that your dog took to ProDog straight away, particularly after being a fussy eater for such a long time. We completely understand that switching from dried food to raw can bring some temporary changes, so it’s great to know that the information provided with the food and on our website helped reassure you during the transition.
We're also so pleased to hear that the advice Caroline gave you helped get your dog eating again with gusto! Sometimes the simplest changes can make such a difference, even when we’re a little dubious at first.
Food refusal can be worrying, so being able to support you and reassure you that your dog’s behaviour was completely normal is exactly why Caroline our behaviourist is here. And a follow up call from her for extra support was so welcome and reassuring.
Thank you for your kind words about me and ProDog, Jessica, and for recommending us. We’re thrilled that your dog is enjoying the food again and that you’re happy with the freshness and variety of flavours.
Here’s to many more happy mealtimes.
Best wishes
Team ProDog
Highly recommended ProDog Raw
Highly recommended ProDog Raw. I wouldn’t feed by dogs anything else. Really good customer service and communication. I had a problem with a delivery, which was the delivery company’s fault and it was sorted really quickly.
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hi Clare,
Thank you so much for your super review and for highly recommending ProDog Raw! We’re delighted to hear that you wouldn’t feed your dogs anything else and that you’re so happy with both the food and our customer service.
We’re sorry you experienced an issue with your delivery, but it’s great to hear that our team was able to get everything resolved quickly for you. We really appreciate your understanding that this was an issue with the delivery company, and we’re always here to help whenever something does go wrong.
Thank you again for your continued support and for trusting us with your dogs’ food.
Best wishes
Team ProDog
Food arrived defrosted
Not only did the food arrive defrosted to the point I could stick my finger all the way through the mince, but I was then interrogated as to whether it was still cool and how cool or warm it was.
There was one measly ice pack in the box, nothing on the top or base to keep the cold in (subsequently the top and bottom cartons were fully defrosted).
The customer support advised me they pack orders to stay usable for 60 hours… I guess that’s when we’re experiencing freezing temperatures as opposed to nearly 30 degrees heat.
Is caution other customers to be careful or have a thermometer to hand as food shouldn’t be kept at 4 degrees for more than 2 hours.
A raw food company should do better than this.
To top it off this was the second batch, the first batch got lost by DHL - to be fair pro dog sent another batch out but this is the batch that turned up partially defrosted.
7. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hello Claire,
Thank you for taking the time to share your feedback. We’re very sorry that your order arrived in a condition that left you concerned, particularly after your first delivery had already been lost by DHL. We completely understand how frustrating this experience must have been.
We’re also sorry if our questions about the temperature of the food felt like an interrogation. That certainly wasn’t our intention. We only ask whether the food is cold or cool to the touch, and how it feels on arrival, because our support team are following our food safety protocol to help establish the condition of the food when it arrives and advise you appropriately. We apologise if this came across differently to you.
We appreciate your concerns regarding the packaging and the exceptionally warm weather. Our packaging and ice packs are designed to protect the food during transit, but we recognise that periods of very high temperatures can present additional challenges, particularly if a parcel is delayed in the courier network.
We’re pleased that we were able to resend your order after the initial parcel was lost by DHL, although we’re disappointed that the replacement delivery did not arrive in the condition you expected. We will take your comments regarding the packaging and delivery experience on board and continue to raise concerns with our courier where appropriate.
Thank you again for bringing this to our attention. We’re sorry that your experience fell short of the standard we aim to provide, and we hope that the resolution provided in this matter has been satisfactory for you.
Best wishes
Team ProDog
Only care about new customers not there bread and butter (regular customers)
Have been getting my dog food from here for 2 and a half years first started when my dog was 8 weeks old started on puppy food then moved on to adult food (was on subscription of a mixed bundle) decided I wanted to try the chubs as they are a little bit cheaper and was not as much plastic it’s insane how many plastic tubs I have had in the last 2.6 years it’s crazy you can not send them bk to the company tbh! Anyway see you could order a sample pack of the chubs tried to do so it came bk saying I couldn’t I messaged them got an AI response, I explained why I wanted to get a sample pack and was told I’d get an email from a human, got an email bk asking why I wanted to try them told them why and was told iv had a sample pack of the tubs b4 so wasn’t able to have a sample pack of the cubs…companies should want to help and keeps regular customers happy..clearly not this one was told to add on a couple of chubbs to my next order to see if my dog liked them, not happy really would of thought you would of allowed a customer for that long to try the sample pack! Any ways I have now ordered from a new brand and won’t be buying from here again! If you can not look after regular customers il spend my money else where!
31. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hi Stephanie,
Our customer support team have contacted you and explained our policy on sample packs.
Our sample packs are designed to give first-time customers the opportunity to try our food and find out which recipes work best for their dog. As they're a one-time introductory offer, they're limited to one per household.
We see that you were looking to just try the chubs & this is why our nutritionist suggested adding a single chub to your next order. As your request was to try an additional product we wouldn't be able to send a second sample pack. Adding an individual chub is the simplest and most cost-effective way to try a new recipe.
We absolutely do value our existing customers, which is why we offer our rewards points program, subscription discounts, and a range of heavily discounted bundles to help make feeding as affordable as possible.
I hope this helps explain our sample pack policy.
Best wishes
Team ProDog
Great quality meat lots of options to…
Great quality meat lots of options to choose from been feeding my 2 boys prodog nearly 3 years happier healthier boys all round had a delayed delivery once through no fault of prodog meat was no good when it arrived 48 hours late quick email to them and same day i had a relpy and they got me a replacement sent out simple direct and straightforward great customer service
27. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Thank you so much for your review and for trusting ProDog Raw to feed your two boys for nearly 3 years. It's wonderful to hear they're happier and healthier, and that you're pleased with the quality of our food and the range of options we offer.
We're also really pleased we could help quickly when your delivery was delayed. Although courier delays are unfortunately outside of our control, we're glad our team was able to respond promptly and arrange a replacement for you, making the process as simple and straightforward as possible.
Thank you again for your continued support, it means a great deal to us, and we look forward to keeping your boys happy and thriving for many more years to come.
Best wishes
Team ProDog
I used Prodogs online help for nutritional advice
I used Prodogs online help for nutritional advice for my 14 month old GSD with allergies. I was contacted within a few days by Alison whom I found to be extremely helpful and offered good advice and guidance. It was decided that we wait to start the switch to raw until my boy has finished a course of tablets. I would definitely recommend this service if you are unsure about switching.
27. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hi Nadia,
Thank you so much for your lovely review and for recommending our nutritional support service.
We're delighted to hear that Alison was able to provide helpful advice and guidance for your 14-month-old GSD. When managing allergies, it's important to take a tailored approach, and waiting until the course of medication is complete before making the switch to raw is a sensible plan.
We're so pleased you found the support reassuring, and we'll be here to help every step of the way when you're ready to make the transition.
We wish your boy all the very best and look forward to supporting you both moving forward.
Best wishes
Team ProDog
Great company that always pulls through
I have read some of the reviews here and while I understand we have had a heatwave, I also urge people to speak to ProDog Raw in the first instance as their customer service is amazing and they will always put things right. Whether that is defrosted food, delayed deliveries or anything else.
I truly can’t fault this company. Although DHL have messed up several times and delayed deliveries or pretended to attempted delivery and then did not, ProDog Raw have always pulled through and replaced this for me.
I get my regular deliveries from them as well as little treats.
The only thing I could recommend is maybe considering another delivery service, as DHL appears a let down but nevertheless, 5*.
1. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hi Jasmin,
Thank you so much for your lovely review and for your continued support. It really means a lot to us that you've taken the time to share your experience.
We're delighted to hear that our customer support team has been able to help whenever delivery issues have arisen and that we've been able to put things right for you. While we're sorry you've experienced problems with DHL, we truly appreciate your patience and understanding.
Your feedback regarding our delivery partner is valued, and we continue to work closely with them to improve the service we provide.
Thank you again for trusting us with your dog's nutrition and for choosing ProDog Raw for both your regular meals and treats. We look forward to continuing to support you and your dog for many years to come.
Best wishes
Team ProDog
Food defrosted
Food was defrosted when it arrived a day later than requested.
Not the first time it’s been sat on a DHL van for over 8 hours in 30+ degree heat.
Really disappointed
29. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hi Mark,
Thank you for taking the time to share your feedback. We're very sorry to hear that your order arrived defrosted and later than expected.
From our records, we can see that you emailed us late last night, and our Customer Support Team will be in touch with you as soon as possible to help resolve this for you.
We completely understand how disappointing this experience must have been, especially given your previous delivery issues. We appreciate you bringing this to our attention and look forward to getting this put right for you as quickly as we can.
Best wishes
Team ProDog
Incredible service
Incredible service. Lucy adores the treats.
I will certainly be ordering more.
28. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hello Ms Gregory,
Thank you so much for your super review. We're thrilled to hear that Lucy adores the treats and that you've had such a positive experience with our service.
It's great to know you'll be ordering more, and we can't wait to send Lucy her next tasty treats. Thank you for your support.
Best wishes
Team ProDog
Very helpful
Very helpful, quality food & arrived promptly, still frozen & well packaged
26. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hi Karen,
Thank you for your lovely review. We're delighted to hear you found our team helpful and that you were pleased with the quality of the food. It's great to know your order arrived promptly, still frozen, and well packaged, just as it should.
We really appreciate your support and look forward to continuing to provide you and your dog with the very best service and nutrition.
Best wishes
Team ProDog
Prodog Raw are a very good business and…
Prodog Raw are a very good business and have been with them for years.My three retrievers love their food. I recently had an issue with my card ( nothing to do with prodog) and once I'd sorted it out I was able to get my subscription back on track and it was delivered the next day,
20. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hello Carryl,
Thank you so much for your super review and for being a loyal ProDog Raw customer over the years. We're delighted to hear that your three Retrievers continue to love their food.
We're also pleased we could help get your subscription back on track once your card issue was resolved, and that your order arrived the very next day. Providing a smooth and reliable service is always our goal.
Thank you again for your continued support, it really does mean a great deal to us.
Best wishes
Team ProDog
Free Advice with feeding expert
I contacted ProDog Raw to request a free consultation with a feeding expert. I was contacted by email the next day by Alison who asked me specific questions about my current feeding/medicine/supplements. From this information Alison was able to give me advice on how I can help my dogs skin conditions. At no point did I feel pressured to buy ProDog products. I have now ordered Reset and will follow Alisons advice which will hopefully help. Great service from Alison at ProDog. I would fully recommend this company.
22. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hi Wes,
Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear that Alison was able to provide you with a thorough and helpful consultation, taking the time to understand your dog's current diet, medication and supplements before offering tailored advice.
It's great to know you felt supported without any pressure, as that's exactly the experience we aim to provide. We hope the Reset supplement, alongside Alison's recommendations, helps improve your dog's skin condition, and we're always here if you need any further advice or support along the way.
Thank you for your recommendation and for choosing ProDog Raw. We'll be sure to pass your lovely feedback on to Alison.
Best wishes
Team ProDog
Never agaiz
EDIT: Faith restored. Company responded following my feedback and put things right. Thank you.
Long-standing customers. Good service til now. We received an order just within the 60 hours, but it was 24 hours late due to failed delivery the previous day (driver issue not us). The food in the van all this time during a 30 plus degree heatwave. I checked the order with the delivery driver. We agreed together it was completely defrosted. Delivery driver took a pic, recorded a return, and took food away. We informed Prodog and asked for new delivery. Prodog refused because we did not have our own photo/video evidence. We ordered £120 worth of frozen food (6 week supply). We received defrosted food. I tried to explain. They reiterated it was our loss. I will never buy food from Pro Dog Raw again.
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Thank you for taking the time to leave your feedback. We're genuinely sorry to hear you were disappointed with your experience.
As discussed during our correspondence, DHL do not have the authority to decide whether an order should be returned without first contacting us. We do ask customers to contact us as soon as possible if there are any delivery issues, as outlined on the packing slip included with every order, so we can assess the situation and provide the appropriate support.
We appreciate this was an extremely challenging period during the heatwave, and we understand how frustrating the situation was. We do, however, have to follow our claims process, which requires photo or video evidence so we can investigate.
We trust the resolution provided is to your satisfaction. If you have any further questions or would like to discuss anything further, please don't hesitate to get back in touch with our Customer Support team, we're always happy to help.
Best wishes
Team ProDog
A great product.
A great product.
Clear about which proteins are used and single proteins available.
Efficient ordering system and great you can select the day for delivery.
Reliable delivery service.
Good, personal customer service.
4 fit, healthy and happy working labradors!
2. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hello,
Thank you so much for your great review. We're delighted to hear that you value our clear protein information, flexible delivery options, reliable service, and personal customer support.
Best of all, it's super to know your four Labradors are fit, healthy, and happy on our meals, that's exactly what we love to hear!
Thank you for choosing ProDog, and we look forward to keeping your pack thriving for years to come.
Best wishes
Team ProDog
Excellent customer service
Excellent customer service! We experienced a slight issue with the DHL delivery, but as soon as we contacted ProDog, Liselle from the Customer Support team handled everything quickly and efficiently. Great communication and a fast resolution. Highly recommended!
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hi Adam,
Thank you so much for your super review. We're delighted to hear that Liselle was able to resolve the DHL delivery issue quickly and keep you informed throughout the process. We'll be sure to pass on your kind words to her, they'll mean a lot.
Thank you for your patience and for recommending ProDog. We truly appreciate your support and look forward to serving you again.
Best wishes
Team ProDog
Pro Dog team and staff are always happy…
Pro Dog team and staff are always happy to help in guiding you the right way for exerlant raw food good value an veriaty had a good chat with Alison Frost about nutrition she was very helpful and that is wot we always want for our dogs she loves her food thanks
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hi Linda,
Thank you so much for your wonderful review! Thank you for letting us know about your positive experience with the Pro Dog team. It's great to know Alison was able to help with your nutrition questions and provide the guidance you were looking for.
We believe every dog deserves the very best, so we're pleased your dog is loving her food and that you appreciate the value and variety we offer. Thank you for your kind words and for choosing Pro Dog. we look forward to continuing to support you and your dog's health for many years to come.
Best wishes
Team ProDog
Great customer service
Badly let down by the courier just as we were about to go on holiday, but Liselle's customer service skills saved the day quickly and without fuss.
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hi RWPW,
Thank you so much for your lovely review. We're sorry to hear the courier let you down, especially just before your holiday, but we're delighted that Liselle was able to step in and get everything sorted quickly and without any fuss.
We'll be sure to pass your kind words on to her—they'll mean a lot. Thank you for your patience and for choosing ProDog.
Best wishes
Team ProDog
Best raw dog food
Best raw dog food, best selection, best prices, best customer service, simply the BEST!
7. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hi Brit,
Thank you so much for such an amazing review. We're absolutely delighted to hear you think we're the best for raw dog food, selection, prices and customer service.
Your kind words really do make our day and mean so much to the whole team. Thank you for your support, we're happy to be keeping your dog happy and healthy with ProDog.
Best wishes
Team ProDog
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