Pro Shrimp Anmeldelser 132

Two separate orders arrived in a really poor state and were unusable, smelling of mouldy, decaying plants with most leafs broken off.
Both a java fern and an anubias were delivered by DHL and one parcel looked like someone stepped into it. It was ripped open and in a poor state, also delivered late. The in vitro cup wasn't sealed (which makes me think it wasn't a genuine product) and had leaked with the plant inside destroyed. The second parcel was already ordered when I received the previous order, otherwise I would have cancelled it. No response to emails, customer service appalling. Just glad I didn't buy animals.
The only acceptable item was a Christmas moss, which was in an in vitro cup and is clearly thriving. None of the other items will get close to my tank. Overall just disappointed and £40 down the drain, as I doubt my requested refund is going through.

I’ve ordered from Pro Shrimp several times now - mostly plants, water treatments, and decorations. The standard delivery isn’t the fastest but tracking is provided and everything always arrives well packaged. I keep going back because they have a good range of products and offer a reliable service. Some of the more popular items are often out of stock though so it can be hard to get everything I’d like in a single order.

Think they've gone downhill big time every plant I received looks dying or tiny and they never reply to my emails

Avoid Pro Shrimp, they don’t answer the phone, it’s permanently off the hook! Yodel look like they roadside dumped the delivery. Yodel refused to investigate a complaint or locate the package, their photo was clearly not the correct address. Emailed Pro Shrimp, no response. Phoned Pro Shrimp several times - no response. This is a Cowboy Outfit that is not customer centric.
Pro Shrimp... Try providing a service that works instead of blocking complaints!

Order came really quickly. I was abit worried about how they would arrive as very delicate but Plants were extremely well packed will definitely order from again In the near future

The website is easy to use and very clear, and the items themselves came really well packed and quickly after posting (next day). The plants themselves were fresh and green, and I think they'll settle in well.

Paid for next day delivery, plants did not arrive for 3 days. When arrived were not in the original tropica boxes and were melting. Sent clear pictures (I had put it in the tank to stop it dying incase they wanted it returning). After photos no more replies.

Order 12kg of lava rock for aquascaping, on order I requested a variety of sizes, including a few large rocks.
Delivery through DHL e commerce, had to go to the depot as conflicting updates on the tracking, turns out Pro Shrimp had packed 12kg of rock in a single box with no other packaging material to cushion them in transit, unsurprisingly the box failed and the contents fell through the bottom when the courier went to put it on the van to deliver to me.

DHL had left the rocks on the floor until I arrived, a day later so there is no way to know if the several large rocks that were left were the entirety of the 12kg order (they couldn't weigh them) and what remained was certainly not the variety of rock sizes that I had ordered.

I have raised a support ticket, and tried to call them to discuss if this is their normal standard for packing a shipment, but their number suggests they will answer before ringing once and then advising no one is available and to go to the support portal or leave a voicemail.

Update - they have refunded me in full with no further chasing required. Thank you for promptly resolving this.

To Pro Shrimp -
1. please consider gravity and inertia when packaging heavy goods, and make sure the box and contents will survive transit.

2.Please at least be honest that your number is not going to be answered, or better yet, answer it.

I ordered quite a few plants from these guys. Delivery was quick and items well-packaged. Unfortunately, one plant was in pretty dire shape (perhaps just bad luck)

I messaged them and they were super helpful and refunded it straight away. You can't put a price on great customer service - thank you!

Ordered over 10 plants from them in December for a new tank. Paid extra for next day delivery and the plants arrived promptly and in excellent condition. Nearly a month later all the plants are thriving. Overall great service

Pro Shrimp's customer service is excellent. I have had two lots of expensive plants from.them.now and they have all arrived in great time, and great condition. Very impressed

I've used Proshrimp several times recently for plants.
All arrived in excellent condition and on time or earlier.
Prices are reasonable and they are now my first stop when looking for plants.

Love shopping at Pro Shrimp, all the products have been top quality and fast delivery.
Best place by far to buy plants for your aquarium, pest free, algae free and grow really quick

I’ve ordered from Pro-Shrimp many times and they remain one of the best online aquarium retailers in the UK. Their prices are consistently competitive, and the range of dry goods is excellent, with everything from filtration and lighting to plant fertilisers and substrates.

Their XL aquarium plants are superb; always healthy, well-packed, and far larger than expected. Smaller stem plants can be a little hit-and-miss straight out of the box, but they’re very fairly priced and usually bounce back quickly once settled.

Delivery is fast, packaging is careful, and their “FIVE” discount code makes good deals even better. Overall, a highly reliable shop I keep returning to for both equipment and plants.

Immaculate plants in brilliant condition, plus fast delivery. Will definitely be using them again soon

Top Quality plants 👌🏻 all very bright and healthy

This is the first time I have ordered from Pro Shrimp. The whole process was so easy and the items I purchased were on at a great price. I could not believe how quickly the order arrived, and tracked by Yodel. It was packaged great!
I can only highly recommend Pro Shrimp through my own experience, and will def be ordering again.

Ordered 2 supposed foreground plants paid for quicker shipping so they wouldn't be in transit for long when arrived the stems were bent over nearly snapped hardly any leaves and definitely too big for foreground I tried putting them in the aquarium with root tabs fertilizer and CO2 but unfortunately they look awful nothing like the photo of what I ordered I did raise a ticket which 7 days later is still being processed shame as I took plants out ready for these arriving so now got a bare tank and no response from pro shrimp

I have made a few orders from Pro Shrimp in the past couple of years. Each time, they've delivered on time and the quality of the plants is good. I had one order recently arrive with damage from the courier (which seems to not be a very uncommon occurrence given other reviews), but they were responsive and reimbursed for the damaged items without a fuss.

Edit November 2025: downgrading my review to 2 stars as a second consecutive order arrived from this company in a damaged box. It was sent with a different courier, and the courier told us at the door that the box was in the damaged state when she picked it up that day. Something has clearly gone downhill with Pro Shrimp's packaging and handling.

Have been using for years, good prices, fast delivery and have always replied promptly to emails. Recently ordered a tank that arrived broken (courier’s fault) and they were really quick in replying and sending a replacement. My go-to site for my tanks!