PRISM Tech Private Limited Anmeldelser 137

Recently i went IT fair during this year May. Bought 3 ceiling fans and door lock. Paid everything and supposed to delivered end of June but delayed till mid july. Service damn sucks! Told me can can, can deliver in june but why ended up delayed and told me no stock. Ok fine, i accept it becos my renovations going done soon. So it have to be delivered. Till date, i have used the fan for abt 2 months, it dead on us. Cant switch on. Have to call their technician to come fix it. Products and services also damn sucks. Really not recommended to buy!

They promise 2 days delivery. But in fact customer needs to call their hotline to book. They will call you randomly and expect you to pick up their call anytime of the day. If you miss it, you go through phone jail for 30 min and nobody answer. Then the hotline chat bot is a joke. you submit all info the bot ask you, then no one answer, you wait over 30 min and do sth else, and after 5 min look at your chat, bot said you did not answer immediately when its your turn, your request terminated you need to go through phone jail or chat bot jail again and again. I did that like 4 times. They did not even have the slightest common sense of creating a customer service ticket. I lost confidence and cancel the order of a fridge via Shopee. Guess what? When you cancel, someone immediately reply to your message. but that person is not able to book delivery. I only buy as I fall for their marketing promise of great after sale services. Look, if you can not even handle delivery well, I do not think there will be much service after sale. Do they make customer go through phone jail if your appliances broke down? Yes. I made the purchase 10 days ago. File for refund on Aug 8. They still holding my payment and do not agreed to refund and they blame Shopee for it. But I am very experience with Shopee, they always process refund within 24 hrs unless the seller make it difficult and not agreed. I do not recommend to buy from this brand. Big promise and under deliver.

Disappointing experience with them.

Product is cheap and good but installation service was really sub par.

Installer came and rushed to go.
Did not help with pulling power cable (inside feature wall), ask me settle myself and watch as I rushed to pull the cable.

And worse, did not give me time to pull and plug in hdmi cables.

I requested for 5 mins for my hdmi cables before he mount the tv but he told me to try later as he is rushing to go.

Then told me to use back the old tv mounting but I Informed him that I rather install the new ones and make it lower.

He was trying to leave and disagree, citing various reasons for not being able to install it lower. Next moment he’s gone!

End up I have to accept the height. Tv box left behind, no info no instructions as to why. Left for me to dispose.

After he left, suck thumb bring the tv down myself and install the hdmi cables. Carried the box down myself to dispose.

First time and last time purchasing from Prism.

Issue raised with my dryer after letting it rest for 4 hours or so on the day of delivery.
First run with dryer had a squeaking sound.
Second run with dryer slow movement.

Now is the 7th day of delivery no replies and updates. I am guessing they will not replace 1 to 1, cause mention pass the 7 days.

Selling your products is one thing, but waiting for the delivery - and still waiting for 2 months is unacceptable. The customer service kept rescheduling the delivery - the new excuse is there's no stock. The 1st one they forgot to log the appointment on their system.

Order number: S1065453
Case number: 00202744

TV is stupid . cannot handle 6G or even 5G network so be careful . Door lock MUST be installed when owner is at home . they will pair to whoever is at home i.e helper or dog and don't mention it to you. Changing of account takes 2 weeks and still counting. Door closer installation info is misleading / incomplete. Asking for refund keeps pushing here and there

1. Poor after-sale service after buying a 43" Qled TV from them on 27 Jun 25, no follow-up call and delivered a broken screen TV after we waited for 6 days on 3 Jul 25. 2. Bought a ceiling fan too, salesperson and official website did not inform or indicated that it's a preorder and need to wait for a month before arrival. I had to call them to ask to know.

Disappointing and frustrating experience despite all the positive reviews online. Will not buy from them again and will not recommend anyone to buy from them.

customer service sucked so much sometimes you wonder how these people get their job. prism is on the rise with all their newly released appliances but the people don't seemed to understand their customers at all. technicians are not experienced enough, installed the appliance and messes up with my house and i still have to deal with paying them for the reinstallation. don't get prism, don't get any of their products. that's also why people don't support local companies.

I bought a brand-new Prism+ fridge, and within the first month I faced multiple serious issues: excessive ice buildup, a fan motor replacement, a mainboard replacement, and now a blinking light issue — all in less than a month of use!

Despite these repeated faults in a new appliance, Prism+ support has only offered repair visits instead of a proper replacement. Every time I contact them, they acknowledge my frustration but don’t take meaningful action.

After receiving no clear resolution or commitment, I’ve had to escalate the matter to CASE (Consumers Association of Singapore).

This has been an extremely disappointing experience — poor product quality and inadequate service. I would not recommend buying from Prism+.

Horrible. Scheduled a delivery in for 23/06/25 with a time slot for 4-8pm. Only received text of possible delay at 7pm. Waited and waited until 1030 and still no news. Finally gave up on waiting and called their hotline only for them to say they are not able to make it and offer to reschedule the next delivery 7 days later. I wasted my precious off day waiting for a no-show delivery. Did not even attempt to call me or drop me a text. Horrible customer service.

I'm incredibly frustrated with my recent experience purchasing a washing machine from Prism Plus. My parents' machine broke down three weeks ago, making a new one an urgent necessity.

We ordered a new washing machine, expecting a reasonably prompt delivery, especially for an essential household appliance. However, it took a full week just to be contacted about the delivery, and then another week for the actual delivery to take place. This significant delay was not stated upfront on your website, which is a major oversight and frankly, common sense for items like washing machines and refrigerators. If delivery isn't immediate, customers need to know before they purchase.

To make matters worse, the installation, which finally happened last Thursday night (June 19th), was clearly not done professionally. The very next day, my parents discovered a leaking pipe, indicating a faulty installation.

Adding to our frustration, when trying to seek help, we found that your "24/7 Helpline +65 6028 2215" does not even have an option for laundry when calling, making it impossible to directly address this urgent issue via phone. This lack of appropriate support options for essential appliances is completely unacceptable.

We are now dealing with a broken washing machine, a delayed replacement, a shoddy installation, and inadequate customer support channels. This entire process has been highly inconvenient and disappointing. I will update this review as the Prism Plus team follows up and addresses these issues.

On 13 june 25..i already informed prism custormer service that my aircon faulty ..noted by them that they inform support agent n 3 days later i email them again any progress n they email me give case no.######63 that theri support agent will cal me.already 5 days no news from them..very3 poor service..im regret using prism aircon..product n service dem poor.

Worst Customer Care. Ordered the digital lock for gate. Sent in the pictures, the installer came down ill-equipped. Told me to prepare my own modification plate for the gate or change my gate. So i went through the trouble of securing a backplate for the lock.

Informed the customer care officer, and she told me that "I should listen to the installer". I'm like wow? I have to find my own solutioning to fix YOUR lock.

Pending re-schedule which i waited for almost 2 weeks with constant chasing. None of the customer care could assist me and just sent me an email that they are unable to install. They will refund.

if there is No star I will rate no star for this!! Never in my life I experienced such horrible service in Singapore. My default experience Singapore local service is always responsive and efficient, however this PRiSM TV brand super sucks!!! emailed in to repair, need us to pay money first for expensive for transport fee of $160 which cannot be refund even if unable tor repair and another $100 for a spare part that they couldn't guarantee to repair. And yet after payment they still can't schedule an appointment for us. After 1 week plus I still need call they take donkey half hour for a customer service to pick up, in they say reply by that day but didn't, few days later I message the customer service again they take donkey another half an hour, to reply from chatbot, reply same to reply within that day. Until now stilll cannot give a confirmed date, we have paid them $260 for a week now yet they still cannot fix someone to come down, I have given them last chance for 24hours to reply, if not this is going to the authorities as a complaint to protect customer consumer rights. it is unacceptable to take customer money holding it for so long and not responding to us.

The worse after care service. My tv was notably damaged upon delivery. I identified the issue and reported to the installation team onsite. They told me that another team will assist to replace it the same day. Called the idiots at Prism + and they kept going on about how minor scratches cannot be up for replacement. I was screaming at them over the phone for something they did yet they made me feel as though i owed them a favor. Later informed me that we have already approved your replacement TV. I mean, what the heck! you are supposed to change the tv that is damaged ! I will suggest for anyone looking to buy to find another brand instead. They are not what they seem online and clearly out here to scam us.

Tv was supposed to be delivered today, but only received a call yesterday telling me the TV was out of stock. I can only choose to wait or change it to another model. Told her this is my second delivery for it. First time delivered was told the bracket was not suitable so it was changed. How can it be OOS when I already have the TV delivered to me before. She just kept repeating me in robotic tone say "sorry for the inconvenience caused". Really pissed off with the service provided

DO NOT TRUST THEM!!!
Very aggressive in selling- and then they disappear!!!
- They will NOT give you options to choose time of delivery
- They will NOT commit to anything
- They will NOT pick your calls
- They are just a quick assembly …everything else is 3rd party (basically they are just the pimps in the middle)

Horrible delivery, customer service and product.

Ordered the roam32 tablet and delivery was delayed for a month. When the product was finally delivered, it was laggy and the remote control did not work. Did several troubleshoots and even arranged for the technician to physically access the product. Technician told us that the product has received alot of complaints and the product is not as advertised. Advised us to wait for Prism+ to arrange for pick up and refund, yet, when I contacted the customers service to follow up, they mentioned that the technician's report did not warrant a pick up and refund. Do not believe the 7 days guaranteed refund promise. Bad company with bad product. Will not purchase anything from PRISM+ again and I will advise anyone who is looking to buy to stay clear.

Horrible delivery. Keep delaying and yet they keep advertising!

Horrible customer service and bad finance mention that refund within 10-14 working days but non reflecting in my acct. keep on contacting them and keep on saying been processing and follow up with the finance team till now more then 14 day they cannot give me any answer. Is the finance ppl sleep not doing work ???? 😡😡😡😡😡😡😡 hello where is my refund