Premium Home Source Anmeldelser 

From the first contact with Sarah, it has been a fabulous experience. I suffered a horrific accident and really needed to return my purchase as I would not have been able to use it. She was kind and understanding and worked with me with compassion. I totally cannot say enough good things about her.

Great communication, great delivery

Ording process was simple, and sales staff was very accommodating and helpful. Our MRCOOL DYI 4 Zone 36,000 BTU system with four 9,000 BTU ceiling cassettes arrived with no damage at all. There were no missing components. The ceiling cassettes came with 30' electrical cables and long drain tubes. Neither of these would be used since the line sets ordered with the system, which were longer, come with matching electrical cables and the drains use 3/4" PVC pipe. So, these parts are just waste. The installation went as smooth as can be expected for this type of system. Did not need to contact customer support for any reason. System works perfectly. Smart features work perfectly as well with Google Home. My one complaint would be I was told I would receive the unit in one-month because it was on back order. That turned out to be over five months. I don't blame Premium Home Source since they probably got the information from MRCOOL. But it all worked out so I'm happy.

I ended up having to return some items that were damaged. No fault of PHS. I had to get a refund. Alex helped my through the process. He was great.

I couldn’t be happier with this dishwasher! The black finish with brass handles gives it a stunning, high-end look that instantly elevated my kitchen’s aesthetic. It’s not just a pretty face either—this machine runs whisper-quiet, which is a game-changer in an open-concept space.
Every load comes out sparkling clean, and the interior layout is incredibly well-designed. It stacks dishes efficiently, making the most of every inch. Installation was a breeze too—straightforward and hassle-free.
If you’re looking for a dishwasher that combines style, performance, and practicality, this one checks all the boxes. Highly recommend!

I mistakenly ordered the wrong size range for my new kitchen. When I discovered this, I had to change not only the order for the range, but also the hood vent. The team at PHS was very helpful with the order changes and with scheduling delivery of all 6 appliances on the same day after closing. Thank you!!!

I had a whole Kitchen full of Forno Appliances for a build out restoration that was almost ready to go on the market.....Still no appliances from Forno!
I escalated the issue and spoke with Alex, he immediately has a few suggestions on what to do and how to get all the appliances to me to meet our construction deadlines! He made it happen and thus I am very impressed and forever grateful to Alex.

Good product good delivery

I have an order for a full set of appliances, and the Customer Service team is spot on… I’m on hold for one of the appliances to come into stock… as I knew this when I purchased, they continue to respond quickly to my inquiries… so I’ll have to say so far so good I really have no complaints… once I receive my appliances, I can upload pictures… bottom line is I love the customer service and the prices of this company highly recommend

Delivery was fantastic and the guys bringing the appliances were so nice and helpful. I love the appliances and the made sure to deliver them with care. They removed the packaging and even took the trash with them.

I just recently remodeled my Kitchen and my choice of product was the Zline package , great quality and made my home looks like something out of a magazine. 😊

Great products at great prices and excellent customer service!

Zero actual stars. They refused to pick up the damaged range, then refused to refund my cost when it was stollen waiting for them to pick it up. Not once was i talking to someone in the States as they just kept refusing to pick up the damaged range until delivery of the new range. I had no ability to carry the range up 3 flights of stairs with broken glass just to carry it down again for return. The delivery drivers also refuse to climb stairs- leave it on curb (i have no driveway). This company taught me an expensive lesson. Do NOT deal with online companies. Walk into Home Depot, Lowes, Best Buy etc. Premium Home Source takes zero responsibility. After months of emails and communication with banks and better business bureau my 1600 dollars was never returned. I paid 1600 dollars and have nothing to show for it other than a damaged glass top stove that was stollen from my front yard after many weeks of refusal by PHS to pick it up.

Anna was fantastic! She helped me reroute my package to the correct address and was so pleasant to work with!

Had a great price and came through when there were issues! Price was best by a good amount, shipped quickly and when we found some hidden damage to one of the appliances they made it right immediately. They checked every box, exactly what we needed.

Wonderful service!

PHS had all the appliances I was looking for. I did however order the wrong range hood for my type of cabinets. PHS corrected the order and issued me a full refund in a timely manner.

Anna in sales was highly responsive, helpful, and professional. I had a complex order and she was able to resolve any issues and respond to my concerns.
I appreciate all the help that she has provided me.
I also had contacted someone through chat. They were also helpful and professional.
Thank you!
Peggy Elliot

So far working with them has been a pain. Prices are nice, but they have no communication between them and their delivery contractors. My ice maker was left next to the road at the front of my property, no heads up, no confirming delivery, nothing. Then I was told that the rest of the appliances would be delivered and installed. Again without any information or confirmation I received a call telling me the appliances will be delivered within 2 hours, and no they will not be installing them. Very poor communication. We will see how the appliances look when they get here, praying they are not damaged.