PPL Electric Utilities Anmeldelser 

while I cannot speak in regards to service as of yet, getting setup on PPL’s preferred payment method of AutoPay hasn’t been as elite as the company has claimed. Nevertheless we done so figuring the monthly payments would take effect AUTOMATICALLY! 3 months into our new rental unit, we receive a late due notice from our Landlord, with the recent pay period 2 BUSINESS DAYS PAST DUE! I went through my bank account and saw the amount was not withdrawn. NOW, that time saving (?) set up becomes the headache it’s supposed to prevent. I HAVE TO TAKE THE TIME TO RESEARCH WHY THIS PARTICULAR INVOICE WAS NOT PAID. After going through numerous auto answer service PPL uses I see my account is no longer on auto pay 🤔. what the…. What happened? Nothing on MY end as my bank account has plenty to cover. So the only thing left to conclude is the issue began within PPL’s **** auto pay. nothing from the company except an email receipt of payment received…AUTO PAY. lol. Nothing from an actual rep. So NOW, every upcoming month, I HAVE TO go onto my account and be sure the bills are paid, or its MY credit score *****. I believe this is pathetic behavior from such a large company, and to think PPL has recently asked the PUC for another price increase, saying ‘the weather storms are getting worse…’ No PPL - you’re not keeping proper maintenance of your utility system throughout the state! Instead of handing out bonuses to executives & padding huge profits, KEEP BETTER CARE OF YOUR POWER LINES!!!!!

They are so behind times. Even the govt and banks are on board. PPL Electric Utilities does not accept stablecoins or any other cryptocurrencies for bill payments. The company has issued explicit warnings that demanding payment via cryptocurrency is a sign of a scam.

The absolute worst Customer Service in the entire world! Never been so disgusted in my whole entire life. They talk over you constantly and do not allow you to speak. I asked for My Service to be shut off. They said it was gonna be shut off at 10 o’clock. Somebody else moved into the house and they let it go till 3:30 before they decided to shut it off. Talk about incompetent. They ask at the end of the call would you like to take a survey you say yes and then the person you’re speaking with disconnects you so you can’t leave a review on them. This place should be shut down. Everyone that works there is rude and you can’t understand them. Glad I moved away and never have to use these crappy services again.

This place is nothing but a joke a scam and all they want to do is steal your money but when you have an issue and when you move, it takes 3+ days for them to switch the service so you have no power in your home they don’t give you free power for screwing you over this place needs to be shut down and bought out by somebody else if you can avoid PPL as much as possible, they are a joke and a scam

i get a e mail saying my service was terminated 5/22 if not right contact them....i was moving than thry want me to pay into june for new tennet not happining when ppl has you they dont care

I am currently on hold with PPL. I have been for over an hour and a half now. If you want someone to call back promptly, don't go with PPL. Plz help, i need electricity and they are no help

Trying to transfer service to my new home in the PPL service market. Been on hold for 55 minutes, no human interaction yet. I would give anything to speak with a human. Website says I have to call and that it can't be completed online due to solar panels. well, then, help me! Please answer!

I can’t praise the workers who showed up Thursday 5/1/25, to McGuire Park Drive, Bloomsburg, to investigate our sudden power outage. Polite and courteous, yes, but the fact that only a small number of homes were affected, and they arrived in about 1/2 hour, from reporting it, just amazes me ! And in 2 hours, the power was restored. We all hear about the bad experience but I wanted to share a great one ! Thank-you !

Absolutely appalling customer service .
They make every attempt to not let you speak to custom service and you end up fighting with their stupid AI to get to speak to human being . After 5 min of asking to speak to a representative and AI replying “ I don’t understand “.
Then you’re on hold for 45 minutes to ask a rep why am I getting call from PPL one (1) day after the due date . ONE day after !
This is the most horrible company and I wish Pa had other options . This company would go broke if people had other choices .

Online site for a billion dollar industry is so bad you never can login to your account.

Never works the power is out every single month

It took a while to get to the costumer service here in PENNSYLVANIA, however there is this professional called Hellen, she was amazing! gave me an incredible assistance and all the information that i needed and encouraged me to choose whatever is bet for me. She is definitely a top 5 employee!

Horrible customer service. Every time you call they have you on hold at least 30 minutes before they answer. 3 times I had to hang up because after a 40 minute wait was still on hold. PPL, how about learning about real customer service and part with some of your big profits and hire reputable and extra personnel to help customers. I ended up not switching to PPL as my supplier because I couldn't get any one on the line.

Calling customer service is absolutely awful! Called several times, waiting over an hour, with no answer/help. Unacceptable and unprofessional! Hire more people!!

Absolutely the worst. You could spend days and weeks trying to get a hold of your old person and you can’t. Absolutely terrible.

The company lied to me for over 24 hrs that someone would be out to fix the electric problem. I told them exactly what was wrong and they kept telling me somoeone would be there with in 1-2 hors. at 9pm on Friday night they said the repairs were suspended. No one came until 8:50am on Monday morning. The 2nd transformer was exactly what I told them was wrong. It was right outside the house. They could have much better customer service, training and customer communication.

The right hand doesn't know what the left is doing.
I have been told 2 different things regarding my security deposit. First I was told I could get my security deposit back in February. Now after speaking with someone today, I was told that I don't get it back and I was told incorrect information . The supervisors refused to get on the line No way this company going to keep my money when I pay over 500 monthly for bills. You all need to do like me start reaching out to the CEO. If we flood his email enough he will look into the company he represents.

Pp&l is the worst and most expensive company I’ve ever had, just got my bill for the month and it’s $500 , last month was $250. Tried to call numerous times with a wait time of 30 minutes that I gave up after an hour and a half. Just bought a house in the poor part of Columbia city and my Morgage is $2300, my gas is $250, and electric is now $500, water is 61, trash is $30. That’s not counting my truck payment insurance , food, etc… I’m gonna lose everything because of corporate greed, no way my electric doubled I haven’t changed anything and my heat is gas which is turned way low so I can afford the bill. They make getting ahold of them so hard because they just want you to pay it, they also charged me a $130 fee for delivering the electric🤣 wtf is going on in this world. I’m looking for a new company.

I genuinely don't understand how a company who seems to thrive on incompetencey has been in business this long. For months now my account is considered a contractor instead of a Tennant this means I can't pay my bill. Now if this was a company with an above room temp IQ this wouldn't be a problem, however this is ppl we're dealing with so of course there's a problem. Apperantly their "customer service" is unable to fix my account or direct me to someone who can figure it out. Also their customer service is only available Monday through Friday during business hours. You're a power company you can't afford at minimum a weekend call center? I have lived in 4 states and 6 military bases the fact that ppl is not only the worst power company I've dealt with it's not even close. At what point does incompetencey end and criminality begin?