Poolandspacentre Anmeldelser 

I ordered a paid for a replacement cover for my Vita hot tub on 30th November 2023 on the understanding that it would be ordered immediately from manufacturer in Canada and despatched on the next delivery to arrive with me by end of January.
I telephoned the company on 2nd February asking when it was to be delivered and told it was due in march 2024. When I explained I was promised delivery in January /early February I was told the salesman should not have made that promise and that as delivery was 3 months from placing orders. When I complained about this the customer service persons reply was "what do you expect me to do about it"

According to the Production ticket attached to the packaging which came with the cover the order was placed on the manufacturer on January 11th 2024 and due for shipment from the factory on 1st February.
The company sent me an email on 13th February claiming it had been delayed by a customs check. I finally received the cover on 14th March.
As for the quality of the cover ,I consider it to be of a lesser quality than the original Vita cover . The insulation material allows to hot tub to cool down quicker when the heaters are turned off ,the straps and handles are more flimsy than my original Vita cover.

Excellent service. Super quickly helped me identify the issue with my hot tub and pointed me to the right product. From there 24h delivery - amazing and price cheaper than other online options!

My partner ordered a part 2 month ago the part was faulty returned and still waiting for refund or part ..totally been fobbed off to told that waiting for response from China, when we bought the part from company not supplier,....a refund would of settled this issue straight away but instead our tub is out of action

Outstanding customer service. I was struggling to find filters to fit our hot tub until I contacted Pool and spa centre. They were able to check the exact measurements required, sending pictures to confirm sizes to see if they were compatible. We ordered and received the filters very quickly and they were a perfect fit. I have now placed a further order.

Most helpful and knowledgeable.Good there are still such companies and people still around.

Unable to find existing pump number so asked customer advisor giving appropriate photos. Andrew advised on correct pump with instructions on how to check our circumstances first before ordering. Dispatched day after ordering via 24hr Royal Mail service. Would recommend.

Have used the company a few times now. Andrew has always been very helpful in finding the right part (as our spa is 15yrs old..).

Easy ordering and prompt delivery. Excellent customer service when we had a query. Would happily recommend dealing with this company.

Extremely helpful member of sales staff went out of his way to research my queries and identify my hot tubes specs.
Would recommend this company to everyone in the Jacuzzi club.

John Barnwell has been incredibly helpful (and patient) with my ASHP flow issue, going out of his way to assist me! Good old fashioned customer service which is such a rare thing these days and absolutely fantastic to receive! Thank you for all your help.

Andy could not have been more helpful, incredible knowledge with nothing being oversold with great advise. I will be buying all my spa consumables from you in the future. Thank you Andy! 10/10

I ordered some filter cartridges. Within 10 mins of payment I had an email confirming my order. Then a second email showing items as dispatched. Now that's what I call good service. Thank you.

Fantastic knowledge, Great technical and customer support.
A great company to deal with time and time again. Only ever had great experiences with them.
I never see past them for components I require.

Excellent service

Courteous, responsive, good communication. A refreshing change to deal with business which takes the trouble to identify customer needs accurately and make the necessary arrangements. Thank you.
Recommended.

Tremendous service.
Both over the phone and email communications was excellent.
Technical knowledge also incredibly invaluable.
Website is very easy to use and place my order.

John Barnwell Technical support was excellent, really nice person and extremely knowledgeable and helpful. Definitely be using in the future without hesitation.

Absolutely fantastic. Always go the extra mile to try and match parts for jobs. Often using just customer taken photos. Great job!

Great attentive service and a great knowledge of products. Would highly recommend and will continue to buy from these great people. John Barnwell was a great help! Thanks! 😀

The after sales care was excellent. Bought a product over 6 months ago and only installed recently, i had issues installing and few emails back and forward - resolved my problem. Definitely use these guys again.