POMPEII Anmeldelser 

DON’T BUY FROM HERE!

I love the style, but the shipping and customer service is absolutely terrible! The shoes came a month late and they didn’t pay import/ export fees.

En Julio pedí una camiseta de su página web 28,50 euros
El día 8 agosto me llegó el pedido con otro artículo que no era el que pedí.Hice el cambio de artículo y a día de hoy tres semana después ni me contestan los Mail,ni por Wass,ni por teléfono me saben decir qué pasa con mi pedido.Les he solicitado la devolución del dinero por correo y nada de nada .De momento he perdido ese dinero y no tengo el artículo UN DESASTRE ,mala atención y no pienso pedir jamás a esta empresa ,la cual me va a tocar denunciar

I have returned my loafers. Haven’t received a refund. It’s been a month. They wrote it would take a few days

Hice un pedido el pasado 14 de agosto, donde se indicaba claramente "entrega 24/48" h y 3 semanas después aquí sigo esperando. Después de varios intentos de contacto, me escribieron el pasado 25 de agosto pidiéndome paciencia ya que según ellos habían tenido un problema al mudarse de almacén. Como sigo sin novedades, he vuelto a escribir y nadie me contesta.. la primera y ÚLTIMA vez que compraré en esta web. Pésima atención al cliente, eso sí el departamento Financiero funciona genial.. el cobro lo hicieron en cuanto se confirmó el pedido.

Just terrible. I really like their style, but I placed my order on the 28th and haven't received anything. I've contacted them four times and had one reply. I've now requested a chargeback with AMEX so I can at least get money back.

Mi experiencia comprando en la web de Pompeii fue excelente. El proceso fue claro y rápido, el pedido llegó en perfectas condiciones y en el tiempo previsto. Estoy muy satisfecha con la calidad y el servicio, porque además pedí un cambio de modelo, y este fue rápido y sin inconvenientes. Así que sin duda volveré a comprar.

Solicité el cambio de unas zapatillas, después de pagar la diferencia por ser más caras, me dijeron que el cambio había sido tramitado y que esperara noticias del transportista. De esto va para un mes, les escribo y les llamo y no contestan. Experiencia muy negativa.

Crazy shipping return cost from France... 6 euros to ship from Spain and 16 euros to return the package.

21 euros in total if you are unlucky with size...

Ich habe mir ein paar Loafer bestellt, diese waren allerdings zu klein, weshalb ich sie zurückschicken wollte. Rücksendung beantragt, Etikett etc. bekommen, soweit keine Probleme. Nun ist allerdings ein Monat vergangen seitdem das Paket laut DHL bereits wieder im Service Center angekommen ist und ich habe weder mein Geld zurück, noch überhaupt eine Nachricht geschweige denn Antwort auf meine E-Mails an den Support bekommen. Wirklich bodenloser Service, die Schuhe waren zudem eher so mittelmäßig verarbeitet.

It's a real shame as I love their style however, in the current world of online ordering, their delivery is too slow and if buying internationally (I ordered from the UK) you may as well dismiss a return as the cost was so expensive around 35%/40% of the item price so an expensive risk on sizing etc.. The sizing comes up small and would go two sizes up based on their size guide.

Compré unas zapatillas de Pompeii que, tras cuatro meses de uso normal, se rompieron por dentro. Les escribí, me contestaron una vez pidiéndome fotos e información, les mandé todo y desde entonces, nunca más volvieron a responder, a pesar de que les escribí varias veces más.

Con el precio que tienen, es inaceptable que se deterioren tan fácilmente. Una marca que se vende como de calidad no puede ofrecer este tipo de producto ni desentenderse de esta forma ante un problema.

Muy decepcionada con la falta de seriedad y de atención postventa. No repetiré.

I ordered shoes over 2 weeks ago and I’m still waiting. Appalling customer service. Whats app doesn’t work and the email is generally not replied. I have requested a refund but waiting for a reply.

Le doy 2 estrellas porque, tras la experiencia con sus zapatos mi experiencia cambió de 5 estrellas a 2...

El servicio de entrega genial, pero la calidad de los zapatos no tiene nada que ver con las zapatillas (llevo años y feliz...). Creo que, aunque desde atención al cliente me dicen que es uso normal para mi unos zapatos de 139€ no pueden quedar así tras usarse tan solo un día.

This brand really doesn't care about its customers. I ordered a pair of shoes 2 weeks ago. I haven't received anything. They tell me that the parcel was lost when in fact it was never sent, because the tracking only indicates that the label was created. To apologize, they gave me a code that doesn't even work, what a joke! They told me they were sending a new pair from their warehouse in Valence and that the parcel was already on its way, but in the end nothing happened. No explanation, they don't reply to mails or messages, I've got to get away from them! They just make posts on instagram! Just read the comments on other posts to see that I'm not the only one.

I accidentally ordered shoes in the wrong size on their website. I quickly contacted their support and asked to cancel or adjust the order. They declined my request, even though the order was shipped after (!) me reaching out to them.

I told them upfront that I will return the product and they promised not to charge the return cost to me, but when the refund came - the return cost was deducted anyway (!).

Regardless, I ordered the correct size, which wasn't shipped for several days. They didn't tell me that it was out of stock until I reached out to them myself (!).

As an "excuse" they sent me a 20% discount code. But when I tried using it on their website - it turned out to be invalid (!). When I asked the support for a valid code but they just ignored my messages (!).

I feel sorry for the designers of this brand, who seem to be doing a good job. But the way they treat their customers is just horrible.

I ordered a jacket for €150, but just two days later, I noticed it had been marked down to €100. I contacted customer service to ask if I could be refunded the difference, as is common practice in Sweden. Unfortunately, they told me the only way to get the discount was to return the jacket and place a new order.

This meant I had to wait for the original jacket to arrive, return it to Spain, and then re-order the exact same item – a process that is both inconvenient for the customer and unnecessarily harmful to the environment. Very disappointing experience, especially considering how easily this is handled by most other retailers.

Recently bought the 112th Anniversary shirt for Real Racing Santander, and the shirt was of middling quality. On the outside, several loose/frayed stitches could be easily seen. For the inside, even though I understand the inside stitching isn't always perfectly finished, the stitching quality was poor even for the interior of a shirt. Many frayed/loose stitches on the inside, disappointing given the very nice presentation and pictures online.

I don't usually write reviews, but I don't agree with the rather low score this site has.

I ordered two t-shirts and one shirt from Pompeii on Monday. I received my order today, on a Thursday. In my eyes, the shipping speed is more than adequate, so definitely a +1 for me.

The fabric on the t-shirts is of good quality, but for €50 to €60 per t-shirt, I expected better. The brand is based in Spain and Spain has rather warm climate. That could be the reason for the average thickness of the fabric.

The short sleeve shirt is better made and definitely thicker. No complaints here.

I also chose to size down (from M to S) based on their measurements. The clothes fit, but shrinking during washing could pose a problem. I'll update my review if that happens.

Overall I'm happy with my order. I would buy again from Pompeii if there is a sale going on or if they increase the thickness of their fabric.

Its a Scam.

Your choosing a pair of shoes wich cost 129€ and add it to your cart. Then you want to order them but since they are in your cart, they cost 160€ (I do have screenshots of all of that to proof it). in addition, after you have showed some interest, it seems like there is only exactly your size left (I think they try to motivate you to buy them).

After reading even more reviews about their return policy, I am not taking the risk to order shoes at Pompeiibrand.