G.H.Bass & Co. EU Anmeldelser 

Ordered loafers that were too small, requested a return, and what should have been simple has turned into weeks of failed attempts entirely caused by GH Bass's own return labels. I've been issued several different return label, every single one failed to scan at the postal/courier service point, despite multiple visits and phone calls to customer service each time. I was told at one point they'd escalate to their courier and get back to me; I had to follow up myself to get any update. A compensation request for the hours this has cost me has gone unaddressed for over a week. If you're considering ordering, know that returning anything may become a serious hassle.

Very poor quality and build. The designs and prices are tempting but I would recommend you avoid buying from this brand. Ive had a pair barely two months and the heel outer sole is already halfway used through....

RARELY leave negative reviews but this experience was incredibly disappointing...
I ordered a pair of loafers along with a Comfort Kit. When my order arrived, the Comfort Kit was missing items. I contacted customer service immediately by email and received no response. I followed up multiple times, called, NO RESPONSE. Obviously ran out of options paying cat & mouse & eventually had to leave a comment on G.H. Bass on Instagram for them to let me knelt send them a DM just to get someone's attention. To their credit, once someone finally responded on Instagram, they apologized for both the missing items and the lack of response to my emails. However, by that point weeks had passed because no one had ever answered my original requests.
During that time, I had also purchased another pair of loafers in a different size and asked about a price adjustment after the shoes went on sale shortly after my purchase. I tried to request this within days of receiving the shoes, but because customer service never responds, I was later told I was outside the adjustment window and therefore ineligible.
What was especially frustrating is that the delay wasn't caused by me, it was caused by G.H. Bass failing to respond to repeated emails and phone calls.
Their proposed solution for the missing Comfort Kit was to issue a refund rather than simply send the missing item. I was told I would need to place yet another order if I still wanted the kit. Mind you… shipping costs is a thing.
The shoes themselves are gorg, but customer service was unfortunately one of the worst retail experiences I've ever had. If you're fortunate enough not to have an issue, your order may be fine & I’m jelly! But if something goes wrong, do NOT expect timely communication or meaningful thorough support. Like actually forget it

100% AI responses = Customer service?

But not even AI reads the mail that you send. It's pathetic really.

From its advertises around the world i thought it was really someting, but it has just average design, nice quality but design... maybe even zara loafers has better looking

It was possible to make the measurements in the website. I bought it accordingly. When the pair arrived I thought it was too small then I tried and it was perfect.
I was truly surprised with the quality, how comfortable it is and it’s really lightweight.
10/10

After seeing incredible looking shoes on their website and wanting to invest in a good pair of loafers for a while, I fell for G. H Bass' advertising.

The shoes are truely unwearable and by far the most uncomfortable pair of shoes I have ever worn. They are at a really expensive price point for what I would deffinatley say a very cheap pair of shoes made qith poor materials. Avoid at all cost and dont even bother writing to customer service, they won't respond.

It is very discouraging to make a purchase from a supposedly reputable company like GH Bass, which claims to ship orders through another supposedly reputable company, DHL, only to find—after more than a month—that neither of them has taken responsibility for the shipment.

It is unacceptable that I, as the customer, have to be the one chasing the issue, only to discover that the delivery company has not been truthful: they never came to my home, nor did they leave any notification. When I file a complaint, both companies shift the responsibility onto each other, each claiming that I am the one who must pursue the matter with the other party.

I sincerely hope that this way of doing business disappears soon, and that companies unable to meet basic standards of professionalism ultimately cease operating and stop misleading consumers.

Very disappointing experience for a brand that claims to be “premium”.
€210 shoes, €9.95 delivery fees, and on top of that the customer is expected to pay for returns, even when the shoes are clearly badly sized. I ordered a 38.5 while I normally wear a 39, and they were still too large.

To make things worse, I received an obviously AI-generated, pre-written reply one minute after sending my complaint, which is extremely disappointing for a supposedly premium brand.

The bare minimum would have been to cover my return shipping costs for a pair that does not fit due to their own sizing issues.

I had a hard time finding the right size (they run small) but Kristy helped my step by step giving me a code for the return shipment and let me order two pairs of loafers to best find my sizing a second time refunding yet again the shipment and giving me a discount on the order.
Overall amazing customer service, the shoes are staple!

Poor Experience, untrue sizes and a lot of expences, around 18€, for ordering a wrong size. Not worth ordering if you arent dead on with your size, which is impossible online and with their sizing.

Je déconseille si vous n’êtes pas au Royaume-Uni.
J’ai commandé ma première paire de G.H.Bass sur le site durant les soldes, les offres étant intéressantes malgré des frais de port de 10€. Malheureusement, les chaussures se sont avérées beaucoup trop serrées alors que la longueur semblait bonne, et que j’avais bien étudié le guide des tailles à disposition sur le site. Vu la rigidité du cuir, je n’ai pas voulu tenter le diable et ai décidé de les retourner, avec 7,50€ de frais d’envoi à ma charge. Quel dommage de ne pas mieux informer les clients, là c’était tout bonnement importable. Finalement, j’ai perdu 17,50€ ce qui n’est pas rien. La qualité ne semblait pas particulièrement au rendez-vous. Je n’achèterai pas auprès de cette marque à l’avenir et déconseille particulièrement si vous n’êtes pas au Royaume-Uni en raison des frais de port et de retour démesurés.
Je mets deux étoiles pour le packaging soigné, mais j’aurais préféré des souliers plus soignés plutôt qu’une jolie boîte et une pochette contenant le bon de livraison…

Paid an extortionate £200 for an uncomfortable and bad quality pair of loafers. The leather on the heel lining teared apart after couple of uses. The pattern on my shoes had also been pressed so hard that the leather started to separate in some places. I contacted the customer service and they cleared themselves by saying that the tear happened "because of wear that can occur even after limited use". Has anyone had their leather shoes from a quality brand tearing apart after couple of uses? I haven't even had that after years of use from any other shoes... They said they also couldn't do anything because the shoes weren't in their original condition (I added a topy which obviously looked completely new because I had use the shoes only twice). What a convenient excuse to not admit their product was poor quality.

I bought the Weejun Penny Loafers about a month ago because I loved the design and was willing to invest in what I thought would be high-quality shoes. Unfortunately, I was very disappointed. Even though I ordered my usual size, the shoes are at least half a size too big, and after wearing them just twice, I developed severe heel pain. They’re unwearable for me now.

What made things worse was the customer service. When I contacted them, I was told I couldn’t exchange the shoes because they had supposedly been worn outside — but honestly, how are you supposed to know if shoes fit properly without walking in them?

There was no understanding, no flexibility, and certainly no goodwill — just a flat refusal to help. For the high price point, I expected not just quality but also customer support you can rely on.
Save your money and shop elsewhere — the fit is unreliable, and the service is not guaranteed. Sadly, this was my first and last purchase here.

Ho comprato un paio di panama lincoln in marrone chiaro: molto bello il colore ma non fedele alla foto. Bello il design stile gucci horsebit, ho preso un numero in meno e calzano perfetti. Peccato per un po’ di colore nero che rimane sulle mani quando tocchi il tacco o la suola. Per il resto sembrano ben fatti, forse troppo costosi. Duri all’inizio ma si ammorbidiscono molto.

Hurtig levering, og skoene passer perfekt.

Ricevuto l'ordine prima dei tempi previsti e la qualità del prodotto è eccellente.

This company and Claire Bosworth in particular have been awesome, professional, patient, friendly, great value for money and super efficient, nothing is too much trouble.

I don't normally receive reviews but I don't normally receive such a superb service, if you are considering a company to make feet happy then you have just found them!! the costs are negligible compared to what you get for your dollar, cant recommended highly enough, great job guys take a bow and a massive thank you to you Claire Bosworth, your professionalism and customer service was exceptional, you are brilliant, take a very well earned bow. one very satisfied customer :)

Do not order anything from this company! I ordered shoes on Black Friday. The shoes were plainly marked 30% off. They charged me full price. It has been 2 1/2 months and I have been in correspondence with the company. I have been told every time they will get back to me. They stole money from me. So dishonest.

Great customer service, decent delivery and free easy returns and quick refund! Also not to forget how stunning and good quality the shoes are.