A luxurious, beautiful item in soft pastel shades that will keep you warm in cool weather and bring you joy with its beauty. Expert craftsmanship, high-quality workmanship, and a well-chosen fabric bl... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I have recently discovered the most amazing shop ! There are three boutiques in London and I have visited them all . The sales assistants are extremely helpful and attentive especially Sonya , Alina... Vis mer
I would give the Knightsbridge store zero stars. I ordered a custom color cape in February with an estimated two week delivery. No one contacted me on any delays as the manager Jennah was on holiday.... Vis mer
The jumper was too small so I had to return it as they didn't have a larger size. Service was excellent and the money was refunded very quickly.
Informasjon om virksomheten
Skrevet av virksomheten
Blending tradition with innovation, Piazza Castello was born from the desire to create pure cashmere garments, designed for longevity while evoking style and sophistication – to create an exquisite fashion collection for those with a conscious lifestyle. The cashmere collections are designed and produced in Italy, combining 100% pure organic cashmere fibres with the latest trends, to offer contemporary and refined looks for women, men and children. The brand proudly takes care of the entire production process, from the selection of the raw materials to the realisation of the final product. As a result Piazza Castello was recently certified by the Global Organic Textile Standard (GOTS) for its production of organic cashmere. Constant research in fabric development, experimenting with different yarns and innovative production techniques combined with continuous quality checks ensures that Piazza Castello cashmere achieves the highest quality standards. By working closely with selected artisan farmers and adopting their exceptional expertise, knowledge and unquestionable skills, the noble yarns of cashmere are transformed into beautifully finished garments. Piazza Castello truly embodies Italian style, fashion and philosophy and the collections epitomise the delicate elegance, sophistication and luxury which can only be found in garments which have been produced with a genuine passion and respect for cashmere.
Kontaktopplysninger
207 King's Rd, SW3 5ED, London, Storbritannia
- 020 7351 4444
- clientsupport@piazzacastello.com
- piazzacastello.com
4,3
Enestående
77 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 33 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Definitely will come back again and…
Definitely will come back again and again best quality and beat Customer service 🤍🤍
24. januar 2023
Excellent quality cashmere
Excellent quality cashmere. The service I received from both the store was exceptional.
5. desember 2022
Very friendly staff!
25. november 2022
Delivery company did a bad job.
I ordered a sweater and heard that it had been shipped. After that nothing until a request to review my experience. At this point communication with the company began and it finally emerged through photographic evidence that the delivery company- Hermes - had left the package at the wrong house.so the error was that of Hermes although Piazza Castello had chosen this company. They did however manage to resolve the issue.
29. januar 2022
Svar fra Piazza Castello
Dear Mr Romanes. Your order was delivered by Hermes on the 19th January at 13:34, 4 days after you placed your order. We have a photo from the courier of it being handed to you or a family member at your front door. We have cross-checked this with Google Maps to ensure it was delivered to the correct house / front door - it was.
Please check with your family members as to the location of the parcel and feel free to email us at info@piazzacastello.com for the photo of the delivery. Kind regards. PC Customer Service Team
high quality and comfortable products
I received the products of Piazza Castello, I think their sweaters are just beautiful and comfortable.
I don't often go to piazza castello, but I found a professional and very friendly staff.
I highly recommend to visit the store and buy their products which are just good and high quality
12. januar 2022
Anmeldelse skrevet uten oppfordring
great service in store!
11. januar 2022
I bought several sweaters from here and…
I bought several sweaters from here and it’s great quality.
11. januar 2022
Anmeldelse skrevet uten oppfordring
Excellent quality and incredibly friendly staff
Visited the Chelsea store and bought a jumper. The store attendees were incredibly helpful and friendly.
14. desember 2021
I came to the shop last week and it was…
I came to the shop last week and it was a lovely experience! The employees there were so nice and very helpful but the most important thing is the quality of their items, it is unbelievably good! I bought many things and they still look like brand new. Definitely will be back!
13. desember 2021
Anmeldelse skrevet uten oppfordring
Not honorable
I was told when I entered the shop that there was a 30% discount on all items in the shop. When I tried several items, the owner/manager told me that he would give me additional discounts (additional 10% or more) on some of the items. It was my fault for not checking, but when I got home, I discovered that he had only given me the ‘standard’ 30% discount on all items. I bought over £2,500 of goods (before discount) from the shop and felt ‘cheated’ after spending so much. He was not honorable. Whilst the products are nice, I’m afraid I will not be going back nor can I recommend the shop.
11. desember 2021
Anmeldelse skrevet uten oppfordring
Svar fra Piazza Castello
Hi Thian. We're sorry to hear you feel you didn't receive the correct discount on the items you purchased in October. Having spoken to the sales representative and looked at the order, you were given a £750 discount (30%) on your order as you were purchasing a number of items which we feel is already generous. Again, we're sorry if there was a mixup and you feel you deserved an extra 10% off your order in this instance. PC Customer Service Team
Check the price of your purchase before u pay
Make sure you check all the prices are right, including display prices before you leave the store. I shopped at the Chelsea location. The quality of the clothes is good. They are stylish as well. There is a male staff who is friendly and helpful. However, there is one girl who is sort of pushy and not too kind. She didn’t bring the prices right even though the price is right on the tag. So please check all of your purchase and price right at the store before you pay to save a trip to go back to fight for refund and their ridiculous excuse of items cannot be returned even within 3 days. Good quality clothes , unfortunately the staff seems not honest .
21. november 2021
Svar fra Piazza Castello
Dear Jin, we’re sorry to hear you were unhappy with the outcome of your recent visit to our Chelsea store to return a number of the items your purchased. As it clearly states on your receipt and in our Terms & Conditions, we offer a 7-day refund on all unused items.
There was a brief misunderstanding with regard to what discount you were offered when you first visited the store and the refund was immediately issued to you when you revisited the store on the 17th November.
All our staff have the authority to issue discounts where they see fit (as they did with you) and although there may have been a bit on confusion, there is no question of their honesty or professionalism.
We hope you enjoy the cashmere items you decided to keep and this mixup doesn’t prevent you revisiting us in the future.
Best cashmere in the UK!
13. november 2021
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