A luxurious, beautiful item in soft pastel shades that will keep you warm in cool weather and bring you joy with its beauty. Expert craftsmanship, high-quality workmanship, and a well-chosen fabric bl... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have recently discovered the most amazing shop ! There are three boutiques in London and I have visited them all . The sales assistants are extremely helpful and attentive especially Sonya , Alina... Vis mer
I would give the Knightsbridge store zero stars. I ordered a custom color cape in February with an estimated two week delivery. No one contacted me on any delays as the manager Jennah was on holiday.... Vis mer
The jumper was too small so I had to return it as they didn't have a larger size. Service was excellent and the money was refunded very quickly.
Informasjon om virksomheten
Skrevet av virksomheten
Blending tradition with innovation, Piazza Castello was born from the desire to create pure cashmere garments, designed for longevity while evoking style and sophistication – to create an exquisite fashion collection for those with a conscious lifestyle. The cashmere collections are designed and produced in Italy, combining 100% pure organic cashmere fibres with the latest trends, to offer contemporary and refined looks for women, men and children. The brand proudly takes care of the entire production process, from the selection of the raw materials to the realisation of the final product. As a result Piazza Castello was recently certified by the Global Organic Textile Standard (GOTS) for its production of organic cashmere. Constant research in fabric development, experimenting with different yarns and innovative production techniques combined with continuous quality checks ensures that Piazza Castello cashmere achieves the highest quality standards. By working closely with selected artisan farmers and adopting their exceptional expertise, knowledge and unquestionable skills, the noble yarns of cashmere are transformed into beautifully finished garments. Piazza Castello truly embodies Italian style, fashion and philosophy and the collections epitomise the delicate elegance, sophistication and luxury which can only be found in garments which have been produced with a genuine passion and respect for cashmere.
Kontaktopplysninger
207 King's Rd, SW3 5ED, London, Storbritannia
- 020 7351 4444
- clientsupport@piazzacastello.com
- piazzacastello.com
4,3
Enestående
77 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 33 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
High quality and modern classic…
High quality and modern classic high-end models are what distinguish your company.
I used to visit Marylebone branch where the treatment is excellent and characterized by high professionalism, kindness and friendliness. Since that day, I have not gone to any other branch. I wish you all continued success.
26. mai 2025
Staff was helpful and the clothes are…
Staff was helpful and the clothes are good quality..
18. mai 2025
Vero good atención and liked te store
3. mai 2025
Poor order handling
Poor order handling, password reset email didn’t arrive for 24 hours, had to spend half an hour in the store talking to customer support online to process a return, staff in store couldn’t help, although in the end made phone call to their customer support and issued a refund.
24. april 2025
Svar fra Piazza Castello
Dear Simona,
Thank you for sharing your feedback, and we sincerely apologise for the inconvenience you experienced.
Regarding the password reset, our website is powered by Shopify, and all account-related emails are handled directly through their system. While delays are rare, they can occasionally occur. If this happens again, we would be happy to assist you with a manual reset or alternative sign-in method.
As for your return, since the purchase was made online, returns are currently processed through our online returns portal rather than in-store. This is why the boutique team needed to contact Client Services to assist you. Each order includes a returns slip with full instructions and our contact details in case you wish to make a return.
We are glad to know that your refund was successfully processed and once again apologise for the inconvenience caused. We truly appreciate your patience and hope to provide you with a smoother experience next time.
Kind regards,
Client Services
Piazza Castello
Thanks
The sellers are incredibly friendly and enthusiastic, always ready to lend a helping hand! Their amazing support makes the experience truly delightful! Thanks to them I found the most elegant dress!
22. april 2025
There new manager at Marylebone is very…
There new manager at Marylebone is very professional and supportive
29. november 2024
I just love this brands product
I just love this brands product, absolutely perfect blend of modern, classic style. Prices are high for some items I wish there were other coat options than 100% cashmere. Otherwise I’m a huge fan!
29. november 2024
Staff was fantastic
8. november 2024
Lovely quality cashmere.
Lovely quality cashmere.. beautiful colours design with a modern shapes . Elegant and chic .
14. oktober 2024
Responsive to my questions
17. oktober 2024
Excellent service
Excellent service, very helpful and friendly staff. Beautiful cloths.
30. juli 2024
silk dress
I bought a pretty silk dress . .The belt loops were too high and I was told that they would be altered .Although they were moved down they broke / unstitched on the first day .
19. juli 2024
Good choice and nice collection you…
Good choice and nice collection you have in the shop
20. juli 2024
Knightsbridge store is terrible
I would give the Knightsbridge store zero stars. I ordered a custom color cape in February with an estimated two week delivery. No one contacted me on any delays as the manager Jennah was on holiday. I followed up three time and I haven’t received the cape. I have a requested a refund as I don’t want it in summer but no replies. This is over £1000.
2. februar 2024
Anmeldelse skrevet uten oppfordring
Excellent customer service
I contacted this company out of hours for a product I wanted to purchase that was out of stock and website and they got back to me out of hours with the product, I purchased it and was delivered within days
Excellent customer service and beautiful quality product received, will be buying from again
27. januar 2023
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