PEUGEOT UK Anmeldelser 

Very poor customer service - purchased a top of the range 5008 Peugeot 2017 plate and with less than 40 k on the clock the “wet belt” failed. A known issue I was informed by the AA. Shelled out nearly 4K on repairs and replacement hire and was told that there would be no contribution - siting that the service history was not up to date despite MOt and services on a distance basis all complete and with a Peugeot dealership. I won’t be buying a Peugeot again - terrible service.

Absolutely shocking customer service. Our 6 month old van broke down, booked 4 appointments on their system to be told none could be facilitated as they didn’t have the space despite the Peugeot website advising you they did. Had to get our van recovered by the Peugeot Breakdown which again is absolutely pointless took it 3 dealers and again all refused as they didn’t have space. Then lost my van for over 24 hours as no one knew where it was or where it had been taken. I’ve filled 2 formal complaints and not heard back from them. The CS department is just a call centre somewhere where no one can speak English hardly or understand what is going on or what to do next. I had to spend 7 hours on the phone ringing round dealers to find someone who will take the van in, in 2 weeks time and arrange everything my self. Warranty’s are absolutely pointless with this company.

Contacted Peugeot after issues with 4-week-old car. The Customer Experience Manager couldn't careless about my issues and responded with a one-line reply saying 'take car to dealer'. Problem is my nearest dealer is over 80 miles away! I told him that and he said 'I'm not an engineer, as I said, take it to a dealer'. Waste of time Peugeot!

Do not purchase a vehicle from Peugeot Canterbury Marshalls dealership. We made this mistake and when our e208 obtained a gear box error and was undriveable - we immediately contacted them and were told we would have to wait 6 weeks b 4 our car could even be seen . I placed this on twitter and was privately messaged by Peugeot informing how sorry they were and this would be looked into. A week later heard nothing. Luckily, Peugeot at Cliftonville Kent ( not a Marshall dealership ) Kathrine and the staff there actually cared and our car has since been repaired.

the dreaded adblue problem with bought-new 2 year old 7000 mile boxerIII (camper van).

no availability from any peugeot dealer to even look at it for 6 weeks. there goes my holiday mid-may including my ferry to spain at over 650 quid.

i was told that at least 4 weeks wait for warranty work. no explanation of why warranty repairs are different somehow.

attrocious service and this is that last Peugeot I will ever buy.

After six year old 2008 1.2 started shredding it’s wet cam belt, I contacted Peugeot uk customer services and without any issues they authorised the dealership to carry out the repairs without any cost to myself,well impressed with their service.

They make some of the best cars around but jeez there customer service is an absolute joke!!, read other reviews of there service and totally agreed.
Waiting for refund in petrol costs for hired car since September 22, head office have washed hands of this stating dealership have now claimed money from them, robins and day croydon state not paid to them yet, complained twice, had 5 customer service managers latest one Ihan completely useless and afzal at robins and day even worse, never ever buying a car from them again can't even complain about the customer service. If i could give 0 stars i would.

Peugeot UK is an answering service. There are no human involvement as when I have rung the machine voice transfers you to another machine which then transfers you to another inhuman voice. This machine then asks you for your name, email, mobile number, car vin and reg. This then gives you a case number and then transfers you to another machine that does not answer the transfer and then you will be told that your case number manager ( there is no case number manager) will ring you back. BUT they never ring you back. So you ring them and go through all that again and again till you give up. So the answer to your complaint goes unanswered.