we ordered a 21inch spring for our garage door ,but unfortunately we received a 19 inch spring instead. we got on to customer service who promptly sent us out another spring, however again this was n... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Excellent customer service from the Henderson team. I contacted them regarding an issue with a pocket door system and both John and Nigel were extremely helpful throughout. Communication was... Vis mer
Selskapet har svart
Great service. I ordered two items separately - it was my mistake - and I therefore paid for delivery twice. Without prompting the company noticed this and combined the orders and refunded the duplica... Vis mer
Selskapet har svart
Very helpful response to an initial email. Subsequently very helpful on the phone explaining products and relevant alternatives. Product delivered promptly and politely although not yet installed... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Our expertly designed sliding and folding door hardware systems are perfect for saving space, increasing natural light, creating flexible spaces and providing hard wearing solutions for virtually any type of application. Applications include wardrobe & cupboard doors, pocket doors, exterior doors, room dividers, office partitions, large heavy duty applications as well as bespoke systems. Wherever a sliding or folding door can work, we offer a solution.
Designing and Manufacturing Since 1921
Skrevet av virksomheten
- As a designer and manufacturer of sliding door hardware since 1921, it's safe to say that our expertise in this area is of the highest standard.
- Our offices, people, technology, materials and tooling may have all changed over the course of almost a century but the Henderson ethos of how we design and manufacture our products has remained the same and is testament to our success today. P C Henderson manufactures to strict quality standards of BS EN ISO 9001.
- Impressive Product Range
- From small 9kg siding hatch doors to 8000kg large industrial doors - our range of hardware caters for projects of all sizes. With over 60 different hardware products, interior and exterior options, top hung and bottom rolling support options, along with a huge range of accessories - our vast product range is difficult to surpass. Wherever a sliding or folding door can work, we offer a solution.
Buy online today!
Next day delivery available.
Over 60 products to choose from for virtually any application.
Kontaktopplysninger
Durham Road, DH6 5NG , Co. Durham, Storbritannia
- +44 (0) 191 377 7345
- sales@pchenderson.com
- pchenderson.com
4,7
Enestående
808 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Henderson supplied an identical hinge to my 50 year old garage door within 3 days. impressive.
I needed a new
17. februar 2025
Svar fra P C Henderson
Hello Philip
Thank you for the 5-stare review, we really appreciate you taking the time, it is great to hear we were able to help with a new guide to keep your 50 year old system running smoothly.
P C Henderson Team
Svar fra P C Henderson
Hello Robert,
Thank you for the 5-star review, it is great to hear you were pleased with the product and delivery when ordering a new lock handle for your Henderson garage door.
P C Henderson Team
Fast delivery and easy to complete order
5. februar 2025
Svar fra P C Henderson
Hello,
Thanks for taking the time to leave a 5-star review, we really appreciate it. It is great to hear you were pleased with the ease of ordering and the fast delivery.
P C Henderson Team
Great customer service
The customer service team were very helpful in confirming the correct part and the delivery was fast.
12. februar 2025
Svar fra P C Henderson
Hi Tina,
Thank you for the 5-star review, it is great to hear the customer service team were able to advise you on the part you required and that the delivery was fast.
P C Henderson Team
Quality product at a competitive price
11. februar 2025
Svar fra P C Henderson
Hello Malcolm,
Thank you for the 5-star review, it is great to hear you were happy with the product and price when purchasing a new lock cylinder for your Henderson garage door.
P C Henderson Team
Svar fra P C Henderson
Hello,
Thanks for taking the time to leave us a 5-star review, we really appreciate it and it is great to hear you were pleased with your garage door remote control hand transmitter.
P C Henderson Team
Great service!
11. november 2024
Svar fra P C Henderson
Hello,
Thanks for the 5-star review, it is great to hear you were happy with the service that you received when ordering spare parts for your Henderson garage door.
P C Henderson Team
Very friendly and knowledgeable lady…
Very friendly and knowledgeable lady answered my call. I explained what I needed and she advised me how to order online. I n placed the order and after a slight delay due to stock the parts arrived. Just what I needed and fixed my bifold doors. Thank you
5. februar 2025
Svar fra P C Henderson
Hello,
Thanks for taking the time to leave us a 5-star review, it is great to hear our customer service team were able to advise what you required and that you were able to fix your bi-fold doors.
P C Henderson Team
well packed
29. januar 2025
Svar fra P C Henderson
Hi Chris,
Thanks for the 5-star review, we really appreciate it.
P C Henderson Team
Great company to deal with
Great company to deal with, customer service excellent, and quick shipment. I had ordered something which was incorrect size and no issue in returning and ordering the correct items.
29. januar 2025
Svar fra P C Henderson
Hello,
Thank you for the 5-star review, we really appreciate you taking the time to leave us a review. It is great to hear you were happy with the service that you received.
P C Henderson Team
Very good product but the written…
Very good product but the written instructions could have been more comprehensive rather than relying on a video. Some of us are not used to watching videos while we are trying to install something!
5. februar 2025
Svar fra P C Henderson
Hello,
Thank for the review and feedback, we have both written and video instructions for the Double Top system as some people do prefer a visual. Apologies if you did not find the instructions clear enough. We are always on the end of the phone if any clarification is required
P C Henderson Team
Svar fra P C Henderson
Hello,
Thank you for the 5-star review, we really appreciate you taking the time. It is great to hear everything was good with the new lock for your Henderson garage door.
P C Henderson Team
Really helpful in supplying replacement…
Really helpful in supplying replacement sliding door mechanism although which I required needed help finding on website. Prompt delivery.
29. januar 2025
Svar fra P C Henderson
Hello Stephen,
Thanks for the 5-star review, we really appreciate you taking the time. It is great to hear we were able to help you find what you were looking for on the website and that you were pleased with the delivery time.
P C Henderson Team
Svar fra P C Henderson
Hello Eli,
Thanks for taking the time to leave us a 5-star review, we really appreciate it and it is great to hear you were happy with the quality of the products and speed of delivery when ordering parts for your Henderson garage door.
P C Henderson Team
Very good product always use for…
Very good product always use for sliding MDF internal doors
15. januar 2025
Svar fra P C Henderson
Hello Jamie,
Thanks for taking the time to leave us a 5-star review we really appreciate it, it is great to hear you are happy with the product. If there is anything we can improve on to get 5-stars next time please let us know. We welcome all customer feedback to help us improve.
P C Henderson Team
Svar fra P C Henderson
Hello Martin,
Thank you for taking the time to leave us a 5-star review, we really appreciate it and it is great to hear you were happy with both the delivery and the product when ordering a new lock body for your Henderson garage door.
P C Henderson Team
Husky 40 kit poor quality
I don’t like to leave low reviews, but I must say I am disappointed with the quality of the Husky 40 folding door kit. The instructions are minimal and do not cover big issues that can arise around not having the rail mm level, which can happen if a ceiling is slightly out. I had to work this out myself as support wasn’t there.
The fittings are poor quality and plastic, meaning they can twist quite easily and I had to buy a spare. Other Husky kits have moved onto metal fittings and wall mounted bottom pivots, which tells me this kit is outdated. It’s a lot of money to spend on a couple of pieces of folded steel and some cheap plastic fittings. I have it working but I wouldn’t recommend it.
14. januar 2025
Svar fra P C Henderson
Hello Richard,
Thanks for taking the time to leave a review and for the feedback. We appreciate all customer feedback whether good or bad as it shows us what we do well and where we can improve. The Husky40 however is a very long standing tried and well tested product, you are correct it has recently been changed to a new Huskyfold30 system with metal parts but that was not due to any quality issues, it was a change in the range of products we offer and the 40kg in the Husky had been replaced by a new Roomflex40 system that requires no bottom channel which we found from customer feedback people did not want as they wanted a seamless flow between room. We did speak on the phone regarding your issues and you kindly sent a video which was shared with our technical team, who advised the issues you had came across were due to the bottom channel of the system not being installed. The Husky40 system is supplied with and must be installed with the bottom channel. As mentioned above one of the reasons we replaced the system as customers prefer no channel in the floor. Please accept our apologies if you were disappointed in the instruction or help offered. i am pleased to hear you were able to resolve the issues and install the system successfully.
P C Henderson Team
Product received on time
Product received on time. Parts fitted. Nothing to complain about
12. januar 2025
Svar fra P C Henderson
Hello Mr & Mrs Lockhart
Thanks for taking the time to leave us a 4-star review, we appreciate it. It is great to hear the parts for your Henderson garage door arrived on time and that you were able to install without issue.
P C Henderson Team
Item cost £7+ but then vat was added
Item cost £7+ but then vat was added. Postage was £6.00 and then vat was added to that also. So an item costing £7+ ended up costing over £16. Most traders now add vat to the price they advertise and, although I haven't checked current prices, £6 seems excessive for such a small item.
On the plus side delivery time was very good.
10. januar 2025
Svar fra P C Henderson
Hello Michael,
Thanks for taking the time to leave us a review and for the feedback. On the subject of the VAT, the website product pages do clearly state "Excl VAT" the next page displays the price including VAT. The carriage charges on the website are predetermined by postcode not by item, so i can understand when you are only ordering a small part the carriage may seem excessive, however to speed up delivery we try to send via DPD where we can rather than have a delay with Royal Mail and the carriage charge even on a small item is barley covered in the £6.00 costs.
P C Henderson Team
Henderson’s know customer service - fantastic!
What a revelation, a company which replies to emails and that’s not all. It’s a company that replies quickly.
Great service and help. After the first experience, I returned and bought a door handle and lock, more expensive than online retailers but with individual help and service. Thanks!
7. januar 2025
Svar fra P C Henderson
Hello Eric,
Thank you for the 5-star review it is really appreciated. It is great to hear you were happy with the service you received when looking for a new handle for your Henderson garage door.
P C Henderson Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.