we ordered a 21inch spring for our garage door ,but unfortunately we received a 19 inch spring instead. we got on to customer service who promptly sent us out another spring, however again this was n... Vis mer
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Excellent customer service from the Henderson team. I contacted them regarding an issue with a pocket door system and both John and Nigel were extremely helpful throughout. Communication was... Vis mer
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Great service. I ordered two items separately - it was my mistake - and I therefore paid for delivery twice. Without prompting the company noticed this and combined the orders and refunded the duplica... Vis mer
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Very helpful response to an initial email. Subsequently very helpful on the phone explaining products and relevant alternatives. Product delivered promptly and politely although not yet installed... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Our expertly designed sliding and folding door hardware systems are perfect for saving space, increasing natural light, creating flexible spaces and providing hard wearing solutions for virtually any type of application. Applications include wardrobe & cupboard doors, pocket doors, exterior doors, room dividers, office partitions, large heavy duty applications as well as bespoke systems. Wherever a sliding or folding door can work, we offer a solution.
Designing and Manufacturing Since 1921
Skrevet av virksomheten
- As a designer and manufacturer of sliding door hardware since 1921, it's safe to say that our expertise in this area is of the highest standard.
- Our offices, people, technology, materials and tooling may have all changed over the course of almost a century but the Henderson ethos of how we design and manufacture our products has remained the same and is testament to our success today. P C Henderson manufactures to strict quality standards of BS EN ISO 9001.
- Impressive Product Range
- From small 9kg siding hatch doors to 8000kg large industrial doors - our range of hardware caters for projects of all sizes. With over 60 different hardware products, interior and exterior options, top hung and bottom rolling support options, along with a huge range of accessories - our vast product range is difficult to surpass. Wherever a sliding or folding door can work, we offer a solution.
Buy online today!
Next day delivery available.
Over 60 products to choose from for virtually any application.
Kontaktopplysninger
Durham Road, DH6 5NG , Co. Durham, Storbritannia
- +44 (0) 191 377 7345
- sales@pchenderson.com
- pchenderson.com
4,7
Enestående
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Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
brilliant company
9. juni 2026
Svar fra P C Henderson
Hello Gary,
Thanks for the 5-star review, we really appreciate you taking the time. it is great to hear you were happy with the company when ordering spare parts for your Henderson garage door.
P C Henderson Team
Incorrect springs received
we ordered a 21inch spring for our garage door ,but unfortunately we received a 19 inch spring instead. we got on to customer service who promptly sent us out another spring, however again this was not the correct size, a 20 inch spring this time. However, we managed to make the larger of the two springs fit, by using 2 carabiners to bridge the gap.
4. juni 2026
Svar fra P C Henderson
Hello Carol,
Thanks for the review, unfortunately your first spring went missing on the carrier, when we resent the one picked from stock was an incorrect size, this was an error from our spring supplier, the stock was checked however and the spring sent out should have been ok. We have supplied these springs for many years and this is the first instance of a spring being shorter. Apologies for the delay and inconvenience.
P C Henderson Team
Responsive, professional and helpful.
Excellent customer service from the Henderson team.
I contacted them regarding an issue with a pocket door system and both John and Nigel were extremely helpful throughout. Communication was prompt, they took the time to understand the problem, and they provided clear technical guidance at every stage.
Nigel also attended site to inspect the installation and followed up with a detailed report and recommendations, which gave me a much clearer understanding of what was required to resolve the issue.
It's refreshing to deal with a company that is willing to engage, investigate properly, and support customers when problems arise. A very professional and knowledgeable team.
Many thanks to John and Nigel for all their help.
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra P C Henderson
Hello Harry,
Thank you for the 5-star review, we really appreciate you taking the time and it is great to hear we were able to help when you had an issue with your pocket door system.
P C Henderson Team
Svar fra P C Henderson
Hello Martin,
Thanks for the 5-star review, we really appreciate you taking the time to leave it. We are pleased to hear that you found the process easy and the service fast when ordering spare parts for your Henderson garage door.
P C Henderson Team
Website clear and easy to use
Website clear and easy to use, parts and service excellent
23. mai 2026
Svar fra P C Henderson
Hello James,
Thanks for the 5-star review, we really appreciate you taking the time to leave it. It is great to hear you were pleased with the website, product and service when ordering spare parts for your Henderson garage door.
P C Henderson Team
Svar fra P C Henderson
Hello David,
Thanks for the review, on your recent purchase of Henderson garage door spares.
P C Henderson Team
The pair of springs came promptly but…
The pair of springs came promptly but they were approximately 25mm (3 coils) shorter than the original 1981 dated ones. I was told that was the only length you had made and the "Dolphin Grey" springs seemed to be the match.
This meant that I had to buy longer eye-bolts which I then had to trim as the excess length fouled the bolt tail fixing the door mechanism to the frame.
I did also buy sperical seat (Convex and concave) washers so the rotation around the lower fixing point should be less mechanically demanding.
The tension in the spring is different than the original ones so the door operation is slightly less even and potentially very slightly hazardous. Nevertheless we have a readily functioning garage door again. Thank you.
20. mai 2026
Svar fra P C Henderson
Hello Alan,
Thanks for the review, the majority of the pre-1992 doors had springs that were 99 coils and 21 inches long, there were of course a few exceptions over the 40 years prior to 1992, however as discussed the Dolphin grey spring is the only one we can still supply for pre-1992 doors. If yours had 99 coils as per our description and conversation then perhaps it has stretched over time to make it 25mm longer. If you are replacing a spring with a different kind then we can't advise or comment on the safety or function of it I am afraid. There is a full description of the springs on the website. I am glad to hear the door is functioning again however if you feel it is hazardous then please have a local garage door specialist look over it for you to ensure it is safe.
P C Henderson Team
Svar fra P C Henderson
Hello Alex,
Thanks for taking the time to leave us a 5-star review, we appreciate it and it is great to hear that you were happy with the speed of delivery and the product worked as expected.
P C Henderson Team
Roller spindle replacement
We have a problem with one of the roller spindles on our garage door for a little while. The plastic roller broke so we had to replace it.
We were able to get exact replacements for the door and have them installed. The door runs smoothly now.
The replacement parts were delivered quickly and contained the parts and instructions how to do the job.
21. april 2026
Svar fra P C Henderson
Hello Gareth,
Thanks for taking the time to leave us a 5-star review, we really appreciate it. We are pleased to hear that you were pleased with the delivery time and products and that your Henderson garage door is running smoothly once more.
P C Henderson Team
Svar fra P C Henderson
Hello,
Thanks for taking the time to leave us a 4-star review, we appreciate you taking the time and are pleased to hear you were happy with the delivery and the quality of the product when ordering spare parts for your Henderson garage door.
P C Henderson Team
Door runners good but architrave kit was a waste of money
Door runners good quality & good instructions but architrave kit was a waste of money and time with poor instructions and specifications.
31. mars 2026
Svar fra P C Henderson
Hello Brent,
Thanks for taking the time to leave us a review and thanks for the feedback. We are sorry to hear you are disappointed in the product, this is a very recently launched product so any feedback is welcome. We would love to hear more to help us improve, please feel free to contact sales@pchenderson.com with any issues you faced or more detailed feedback and we can review to decide if any improvements can be made.
P C Henderson Team
Svar fra P C Henderson
Hello Christopher,
Thanks for taking the time to leave us a 5-star review, we really appreciate it and it is great to hear we were able to help on the phone regarding spare parts for your Henderson garage door.
P C Henderson Team
Brilliant delivery
I ordered the repair kit which arrived the next day. I couldn't have asked for better service. Thank you.
27. mars 2026
Svar fra P C Henderson
Hello Robert,
Thanks for the 5-star review we really appreciate you taking the time, we are pleased to hear that you were pleased with the service when ordering spare parts for your Henderson garage door.
P C Henderson Team
Svar fra P C Henderson
Hello Tony,
Thanks for taking the time to leave us a 5-star review, we really appreciate it and it is great to hear you were satisfied with the delivery and pairing process when ordering spare parts for your Henderson garage door.
P C Henderson Team
Great service
Great service. I ordered two items separately - it was my mistake - and I therefore paid for delivery twice. Without prompting the company noticed this and combined the orders and refunded the duplicate postage. The items were delivered promptly and now my garage door is back running smoothly.
24. mars 2026
Svar fra P C Henderson
Hello Gordon,
Thanks for taking the time to leave us a 5-star review, we really appreciate it and it is great to hear your items were delivered promptly and that your Henderson garage door is running smoothly once again.
P C Henderson Team
Svar fra P C Henderson
Hello Mr Taylor,
Thank you for taking the time to leave us a 5-star review. It is great to hear that you found the advice helpful and the service prompt.
P C Henderson Team
all went well ,no problems👍
7. mars 2026
Svar fra P C Henderson
Hello Alex,
Thanks for taking the time to leave us a 5-star review, we really appreciate it and it is great to hear you had no problems when ordering new springs for your Henderson garage door.
P C Henderson Team
Svar fra P C Henderson
Hello Philip,
Thanks for taking the time to leave us a 5-star review, we really appreciate you taking taking the time, it is great to hear you found the website easy to use and were happy with the delivery time when ordering spare parts for your Henderson garage door.
P C Henderson Team
Great customer service and easy return
I bought a pulley from P C Henderson but realised the size was slightly different from what I needed after receiving it. I contacted their customer service and they were helpful and understanding, allowing me to return the item without any problem. Overall a good experience and I would buy from them again.
2. mars 2026
Svar fra P C Henderson
Hello Allan,
Thanks for taking the time to leave us a 5-star review, we really appreciate it and it is great to hear hat you were happy with the service you received from us.
P C Henderson Team
Svar fra P C Henderson
Hello Karen,
Thanks you for taking the time to leave us a 5-star review, we appreciate you taking the time to do it and it is great to hear you were happy with the advice given and the speed of delivery when ordering spare parts for your Henderson garage door.
P C Henderson Team
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