Pay Weekly Flooring Anmeldelser 

Proper let down , my daughter waited in for 3 days for her flooring , Jay the fitter told her he was coming and didn’t show up 3 times he is a complete let down she messaged him and he read the message and blanked it she also called his phone and he blanked the call ,,, my daughter needs her flooring down so asked for her refund bk she lost over £100 pound only got bk 50 per cent which is unacceptable this was not her thought he didn’t bother to turn up what a shambles of a company Jay is a inconsiderate Beep 😡

On time, polite friendly and and get the job done. Doesn’t take them long they know what they are doing very happy with my new flooring had 4 rooms done with them

Extremely disappointing service – money seems to matter more than customer satisfaction

I would not recommend Pay Weekly Flooring based on my experience. From the fitting mistakes to the damage to my property and the way my final payment was handled, the whole experience has been extremely disappointing.

The fitters arrived on my day off with the wrong-sized carpet, meaning they could only fit the vinyl and I was left waiting another week or so for the carpet to be fitted. This caused unnecessary disruption and inconvenience.

During the fitting, there were a few nails sticking up from the floor. Rather than removing them themselves, as you would reasonably expect from professional fitters who take pride in their work, or even having the courtesy to point them out to me so I could quickly remove them, they simply laid the flooring over them. This creates a risk of the nails eventually piercing the flooring and causing a hole.

Even worse, they got adhesive all over the bottom of my brand-new £900 cooker. I should not have to worry about my belongings being damaged when paying a company to carry out work in my home.

Despite only completing half the job on the original fitting date, I was still expected to pay the full fitting costs. Following my complaint about the incorrect carpet size and the inconvenience caused, I was told that £40 would be deducted from my outstanding balance. This deduction never happened.

I have been making payments of £50 per month and had reached my final outstanding balance of just £79. Today, the entire £79 was taken, despite the £40 deduction I had been promised.

What concerns me most is the apparent lack of consideration for the customer. Weekly payment plans are often used by people who need to spread the cost of essential items, and I believe customers in this position deserve to be treated fairly, with honesty and respect.

Based on my experience, I felt that getting the money was more important than putting things right or ensuring customer satisfaction. The incorrect measurements, unnecessary disruption, damage to my cooker, concerns about the quality of the fitting and the failure to honour the promised £40 deduction have left me thoroughly dissatisfied.

I would strongly advise anyone considering using Pay Weekly Flooring to think carefully before committing. In my opinion, a company should be judged not only by how it takes your money, but by the quality of its workmanship, how it handles mistakes and whether it keeps its promises when things go wrong.

Unfortunately, my experience has fallen well short of what I consider acceptable customer service.

Please do not reply with thank you for your feedback we will make sure we do better next time as you clearly dont looking at everyone else's reviews and this also does not help me!

I have now provided my details privately through Trustpilot, and I have screenshots from your own customer portal confirming that my agreement total was £1,010, that £1,010 has been paid and that my balance is now £0.

Your payment history also shows the two payments of £50 and £29 taken on 15 October, totalling the £79 outstanding balance.

I remain dissatisfied with the way my original fitting issues and complaint have been handled. I was also told over the phone that £40 would be deducted from my balance, but this has not happened.

Please investigate my account and explain why the promised £40 reduction was not applied. I would appreciate a proper response addressing the issues I have raised, rather than simply questioning whether I am a genuine customer.
The response you have given me is defensive rather than focused on resolving my concerns.

The carpet is lovely and a professional job as well

Very quick and professional.

Clean and tidy and made sure I was happy with the job thank you

Great service it is fantastic if you can't afford a carpet outright. Payments are great and easy. Fitting was sorted. I would recommend them

Very easy to use very helpful clear and easy consultation professional fitting and excellent service very clean and professional fitting highly recommended

UPDATE: Pay Weekly Flooring replied below claiming my partner and I don't exist in their records and threatening us with legal action and the police for "fabricating allegations." I have now received the final ruling from my bank, Nationwide, who has officially and permanently won the chargeback dispute against PAYWEEKLYFLOORINGUK because the company failed to deliver 5 times. I have absolute, undeniable written proof of all five failed dates, our order reference number, and this successful bank ruling. I will gladly post screenshots of all this official proof directly onto their Facebook page for everyone to see.
To publicly lie and try to bully a customer with police threats when the bank has literally just clawed the money back from you is disgraceful. The bank has ruled in our favor and permanently returned my money. Do not let this company intimidate you!

AVOID AT ALL COSTS - 5 Failed Attempts, Unlawful Behavior, and a Rip-Off Price Hike!

We have had the most appalling experience with Pay Weekly Flooring and am currently taking them to Trading Standards and my bank to recover my money. They did flooring for my living room two years ago with no issues, but their service has completely gone down the pan.
I paid a deposit followed by two monthly payments. They completely wasted my time by failing to fit my flooring four separate times due to rain, bringing the wrong flooring, a fitter emergency, and a fitter injury supposedly. After the last failed fitting date, I opted to just have the flooring delivered instead, only for the fitter to arrive with the incorrect flooring for a second time! Not to mention the fitter was rude and moody as hell!

Each time I called they would assure me it was the right flooring but never was. After the delivery attempt, I.called the office who them tried to charge an extra £800+ for the flooring is originally ordered. They refused a full refund saying they have done everything right which is not the case at all.

Would not recommend at all. Terrible service and rubbish customer service. Do not waste your time or money.

Ryan Moore

Incredibly quick and reliable! Very kind too
Thank you!!!

Very friendly and very helpful would definitely use again

Service was great no problems at all this is the second time I've used this company and I'm really happy

Job very well done,very pleasant efficient job thank you very much.

Excellent service from start to finish. The fitters ( Cameroon and Bailey ) were friendly, professional and did a fantastic job fitting my flooring. They worked neatly and tidied everything up after themselves. I’m really pleased with the finished result and would definitely recommend them.

Harry & his young appearance came to clear up another fitters mistake,I give Harry and his young lad 5 stars for a brilliant service .I will be asking for him in the future.

They are kind and patient, very professional

Had my laminate floor done today id highly recommend them, when I've phoned office they have been so helpful. Connor and his helper were the lovely chaps very polite when laying the flooring.

Fitters on the day were absolutely amazing

Very happy with my flooring!

Then two men who bought the Lino were very helpful very polite and made it easy easy-going and cleaned up after myself which was a bonus. Would you recommend them to anybody?

Easy experience from quote to fitting! Very happy with the end result and would happily use this company again