American Patriot Getaways Anmeldelser 

We had a great experience using American Patriot Getaways. The customer service is top notch. I had booked a cabin that wasn’t going to meet our needs, so I called and the guy I talked to was extremely nice and said that it wasn’t a problem at all and we were able to swap to another cabin in less than 5 minutes and had the cabin we needed for the same price. I was shocked at how easy and fast it was to swap cabins, I was actually dreading calling them expecting to be told that I couldn’t swap, but that wasn’t the case. The check in process was so simple as was the booking process thru their website. Our cabin was in a beautiful area that was convenient to everything we had planned to do. We will definitely use them again and will gladly refer them to anyone needing to find a cabin in the smokies.

American Patriot Getaways,
My husband & myself want to thank you for making our stay absolutely perfect. We talked with each other and noted that we have never took a trip together in 19 years without others being with us…kids, family or friends…EVER! We traveled a lot but not by ourselves. Your cabin “Cozy RELAXING View” lives up to its name. We leave with peace, happiness and such fun memories. We appreciated each detail that was thought through in making this cabin special. We can let others know our experience with your cabin rentals was truly wonderful.

Duane & Nancy
Sebastian, Fl

Fast easy and friendly service!! The cabin was exactly as pictured! The Bears did not disappoint as they frequented the are all times of the day. Just bring additional bedding(sheets/blankets) if using the let it couch or futon. Cabin was near and in close range to Gatlinburg and not far from Pigeon Forge. Loved the ice hockey and pool and hot tub. Would visit again.

This cabin was exactly what we wanted. Secluded, awesome steep driveway with plenty of room for multiple family vehicles. Clean and spacious deck with enclosed hot tub. Hooked on bears was a delight

Easy to find a cabin that fit our needs and easy booking!

We had a very good time everything was cleaned and easy to get to. We definitely will rent again until next time ❤️❤️❤️

I've used American Patriot Getaways for years, always great service and cabins.

We stayed in Perfection Cabin and the view was amazing, the staff was very professional and couteous..The cabin was clean the only downside was lots of outlets need to be replaced.The Master bedroom especially and the ceiling fans were rough.Gameroom was nice, Pinball machine was quite worn out..The electronics need updating..We did enjoy our stay..They have Spectrum streaming app on all tv's which had a bit of buffering and one of the nights Spectrum had issues no fault of the cabin..We go to mountains once sometimes twice a year and love a great view...

My husband and I go to Gatlinburg, every year and are always happy with our stay (with every other cabin rental service). That is, until this year when we stayed with American Patriot Getaways in the "Call of the Wild" cabin this past weekend. To say our stay was horrendous would be an understatement. The cabin in not very well lit on the back porch where the hot tub is. So, we decided Saturday night to get in. We were in there for about 20-30 minutes; when my husband took his hand out of the water, it was covered in brown slime! We immediately got out and began to towel off (with White towels, mind you!). the towels had brown stains all over them by the time we were done drying off. We instantly jumped in the shower (because EWWW!) and the white wash clothes turned yellow/brown by the time we were finished bathing!! We called American Patriot, they were less than concerned with the fact that we had been sitting in their hot tub that hasn't been cleaned in god knows how long! We went back out with our flash lights, and there was brown sludge all around the entire tub. The water was brown and when we tried to check the filter, it wouldn't budge. Meaning it's been a VERY long time since it's been cleaned. My husband called back up to the main office this morning to talk to a manager and once again, they didn't care! I strongly urge no one to stay in any cabin owned by this company. We now have to make sure we don't end up sick because of this. We made sure, we also have picture and video proof! Btw, the water from the sinks/shower had a terrible smell. We had to purchase water so we could brush our teeth.

It saddens me to post this poor review. We stayed at the Big Bear Ski Haus. It was a terrible stay from day one. Hot tub didn’t work but the worst of all was the cockroaches! We called for them on Sunday “Christmas Day” about the hot tub (still too cold for the roaches to come out)said they couldnt come that day which I completely understood it take care of it took them 3 days to come and say they fixed it then took them til Thursday to fill it. By Friday morning it had leaked out again. On Tuesday night we came back to see Roaches everywhere we called them and they said they would come spray the next day. Woke up this morning and still had them. I had to shake out all of our belongings and pack up so I wouldn’t take them home. We left a day early and the supervisor Ashton said she is going to reimburse us the final night and 10% overall for our “troubles”. My husband felt she was uncooperative and appeared to only be willing to do the bare minimum. He asked for someone above her and she said she was it she is the supervisor. We don’t feel like it is fair for what we had to deal with. In my opinion American Getaways is not a clean suitable place for families to stay.

My favorite cabin was 50% off this Christmas. We booked immediately but got the call this morning that it was too good to be true. The company called it a glitch in the system. We will be refunded since this is our only cabin pick.
Don't fall for this scam! I'm done with American Patriot.

American Patriot Getaways (Owner)
a year ago
Thanks so much for leaving us a 5-star review, Carrie! We look forward to hosting you again next time you visit the Smokies.

Let me first start out by saying, the views of this cabin are breathtaking! & It was large enough to accommodate eight adults, however I wish there were more outdoor seating options. Everything was going wonderful until water started leaking from an upstairs bathroom onto our personal belongings in the basement. Later we found out it was toilet water from the upstairs bathroom dripping onto our personal items, gross! Shortly after that our water went out completely. We were without water in our cabin for 24 hours. We called Patriot a number of times and was told that there was nothing they could do. No one offered to bring us bottled water, offered alternative living arrangements or were helpful in any way. We were literally taking water out of the hot tub to flush the toilets. As one can imagine this put a huge damper on our perfect weekend. Not only was Patriot getaways customer service not helpful in any way, they also did not keep us up to date on the repairs being made to the well at our cabin. I understand that the well going out was not their problem but it could have been handled very differently. They did give us some money back for our"troubles".... But I can tell you I will never rent from these people again.

Our experience with American Patriot Getaways was horrible. My husband and I booked a 4 night stay (10.31-11.4) for our 10th anniversary (10.31). Upon arriving to the cabin (Just Relax) we discovered that the driveway was impassable because of the steep grade and because it was covered with wet leaves and debris. We attempted to get up a few times, but never even made it half up without our wheels spinning and sliding. We contacted APG to notify of the situation. The staff member we spoke with immediately stated that the listing for the cabin stated that there was a steep driveway. Dear Reader, the listing did not say this and still does not say this. The only solutions provided to us were a maintenance man coming to the cabin "at some point" to leaf blow the driveway or move to a new cabin. We tried to explain to the staff member that the leaf blower solution was not an option because the steepness of the driveway was still an issue. Also, the cabin was surrounded by trees, the leaves would just keep coming back down - were we supposed to have a maintenance man come blow the driveway every time we wanted to leave or return to the cabin? Were we supposed to just stay in the cabin our entire trip? We asked about the other cabins available and were told that there were two available within our parameters (pet friendly) and they gave us the names so we could check them out on the website. The staff member assured us that the cabins were both easy to reach - no steep driveways. The first cabin listing we pulled up clearly stated under accessibility - FOUR WHEEL DRIVE RECOMMENDED. We pointed this out to the staff member. We looked at the second cabin and nothing was noted about the accessibility of the cabin. We had to wait a bit while they searched the cabins and during that contacted other rental agencies. At this point it was almost 8:00 p.m. and we did not trust the APG listing, so we made the decision to go with a wonderful cabin from Aunt Bug's. The plans we had made for that evening were ruined and we'll never get that night back. We didn't think we'd get a whole refund from APG but expected to get something back since the issue was their fault. We were told that they have a no refund policy (even if they are at fault) but that they could give us a voucher for a return stay - as if we would ever book with them ever again. Book anywhere else but particularly Aunt Bug's. They saved the anniversary trip that these "patriots" almost ruined.

While the cabin we stayed in was nice, guest services has been very bad. I left a very expensive piece of medical equipment on our cabin. That is entirely my fault and I take all the blame for forgetting it. I called guest services the very next day and every day since. I have talked with Devin and Ashton multiple times with no response. They both have told me over and over they will check with the housekeeper and call me back. It has been a week and as of yet no one has reached back out to me. Double double check everything because more than likely you will never see it again.
Elaine Mixson

Absolutely worse place I've ever stayed in my life boards were loose on the stairs hot tub was dirty and nasty no batteries in the remotes the movie theater room didn't work the whole time we were here the living room TV didn't work the whole time we were here cigarette buds outside on the deck beer bottle caps left. Then the insult me by offering some compensation that didn't even mount to a quarter of what I paid for this place. I'm disabled Vet saved up for this to just get ripped off absolutely the worst place I've ever stayed in my life and I have traveled all around the world and worked in hospitality this place is garbage and their customer service is garbage

I am a veteran and First Responder and have been using American Patriot Getaways (APG) since 2016. July 25 through Aug 1, 2022, we booked a week getaway at Saw Mill Springs, a "Luxury Plus" cabin with an indoor pool. Total cost was $4,000 for cabin alone. What an ABSOLUTE DISSAPOINTMENT. I generally get one week off every two years for my family. Upon arrival at the "CABIN" the grass was a foot high, there was garbage everywhere, the grill was a charcoal grill that was rusty and nearly unusable and immediately knew we had been taken. Inside the cabin the carpets/stairs were filthy, the arcade machine did not work and the pool basement looked like an amazon jungle. There was black mold everywhere and water was actually dripping down the walls, doorways and windows. I have many photographs. The waterfall in the pool didn't work and the dehumidifier in the basement was broken. I called the service desk and it was so bad that they moved us to another old, run down cabin called "Misty Mountain Sunrise". I will say that a representative named Dana was helpful and said he would return $600 for the drop down in cabin quality. At the end of this ordeal we received $553 total for this disaster of a vacation. We stayed at this cabin for 3 nights while they fixed the dehumidifier and wiped off the black mold at Saw Mill Springs. At Misty Mountain Sunrise I was lucky enough to clean a propane grill that had never been cleaned and my wife had the wonderful experience of cleaning the entire cabin. The beds were nicely made and the oven was very clean. I almost couldn't believe it. Luckily we found the vacuum and went to work. On the Thursday when we were supposed to move back into Saw Mill Springs, I called and the service desk finally gave us the Ok to return to Saw Mill Springs that afternoon. The cleaning crew, who does not speak English, I speak Spanish, came to Misty Mountain Sunrise and asked us what we were doing there. Obviously another issue that had not been pushed forward by management. Our 2 year old son was taking a nap and was woken up and our 9 year old, special needs son, was completely out of sorts at this point of the four day ordeal. We quickly packed up the entire cabin as fast as we could. Even the cleaning crew knew this was not right and continued to apologize. It was clearly not their fault. We returned to Saw Mill Springs and the cleaning crew did a good job cleaning up the black mold. However, the dehumidifier was still not fixed so every four hours I would empty it for the next four days. Had I not done this it would have quickly turned into the mess we had days prior. One night, while swimming, my wife turned on the dishwasher and the water began draining through the recessed lighting in the basement. Another night, the sink pipe fell off and we cleaned water off the entire kitchen floor. You honestly cannot make this experience up. I called and emailed management upon arriving home and asked for a refund and they said the most they would return was $553. I also just realized you cannot leave a review on the APG site and it shows all 5 star reviews of their choosing. Please use another cabin rental company. We will never return to this sham of a company called APG. They only care about money and could care less about you or your experience. Lesson learned! Run!Run!Run!

Mountain Mama Cabin: The cabin is beautiful BUT BEWARE! Our cabin leaked in the main living room. Everything was soaked. The tub leaked into the downstairs bathroom, and the dishwasher was broke. For almost $4,000 we were compensated $360. This place is a scam. They knew it was leaking before we stayed and still rented the cabin in that condition.

My family and I enjoyed our stay in Bear County. We loved every minute of our stay. The cabin had wonderful views of the Smoky Mountains, which was my favorite part and was close to everything. We would definitely recommend and consider staying here again!