Great service, from ordering to delivery. Our first Parker Knoll, so far so good, it's very sturdy, comfortable and pretty good looking too, hoping it will give us many years of service.
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Se hva andre synes
We have had our sofas two weeks and they are super comfortable. We chose a more modern fabric than the showroom display model had and we are very pleased with how it looks. It's not as cool in this ho... Vis mer
Selskapet har svart
You promised to pass on my enquiry reference arm covers for our recently bought suite but I had no response whatsoever! When I was told covers weren’t made I’d asked if it was possible to buy some ma... Vis mer
Selskapet har svart
I’m now the proud owner of two beautifully made Parker Knoll sofas. You can’t beat quality and they last and last. Had a query about the style of legs on the most recent one so emailed and received a... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Our Mission: To bring the ultimate in comfort and luxury to the everyday sitting experience. Our story is a thoroughly British tale. From humble beginnings in a simple workshop in London, the Parker Knoll business steadily grew over time. Its home f...
Kontaktopplysninger
Farmwell Lane, NG17 1BX, Sutton-in-Ashfield, Storbritannia
- 01773604121
- customer.service@parkerknoll.co.uk
- parkerknoll.co.uk
4,4
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Pleased with sofa delivery men very…
Pleased with sofa delivery men very polite and helpful
14. august 2025
Svar fra Parker Knoll
Hi Anne,
Many thanks for your review.
We will ensure your feedback is passed on to the delivery company.
Kind regards,
Parker Knoll
DISAPPOINTED
I bought a Parker Knolls manual recliner armchair from an Irish business and it was delivered approximately 4 weeks ago. Immediately I noticed that there were problems with the reclining mechanism. I decided to give it a week or so to right itself. When it didn't, I contacted Customer Service at the business I purchased it at and informed them of the problems. I received a phone call from the Manager of the business on Monday, August 25 to say that she had emailed Parker Knolls and as well as providing a photograph of the chair, outlined to them the problems I was having. I am writing this review on Tuesday evening, September 2nd and still, six and a half working days later, I have not been contacted by Parker Knolls. This is unacceptable customer service. How long does it take to make a phone call or send an email to at least acknowledge the problems I am having. The main reason I went for Parker Knolls in the first place was because of the reputation they were supposed to have.
2. september 2025
Svar fra Parker Knoll
Dear Mr Real,
Thank you for taking the time to share your feedback, and we're truly sorry to hear about the issues you've experienced with your recliner and the delay in getting a resolution.
We completely understand how frustrating this must be, especially when you’ve chosen our brand based on its reputation. Please allow us to clarify the situation and reassure you that your concerns are being addressed.
Your initial complaint was received via your retailer, and as our agreement and line of communication are with them, we work through them rather than contacting customers directly. After receiving your complaint, we did request some further information to ensure we could assist appropriately. Once we received the required details, we moved forward with arranging a technician to call.
We’re pleased to confirm that as of yesterday, a technician has been appointed, and the technician will be in touch with you directly in the coming days to confirm a visit and resolve the issue.
We sincerely apologise for the delay and any inconvenience caused during this process. We appreciate your patience and thank you for bringing this to our attention.
Kind Regards
Parker Knoll
Fabulous sofa
Fabulous sofa. Very comfortable with great lumbar support. We couldn’t be happier with our purchase.
21. august 2025
Svar fra Parker Knoll
Hi Christine,
Thank you for taking the time to leave us a review.
Its lovely to hear how happy you are and we hope you enjoy your sofa for many years to come.
Best Wishes
Parker Knoll
Elegant armchair from Parker Knoll
I am extremely pleased with my new armchair, which is comfortable and looks good. I give four points rather than five because it was a rather long wait from ordering to delivery. The delivery men were efficient and friendly.
30. juli 2025
Svar fra Parker Knoll
Hi Sheila,
We are sorry to hear that your order took a long time to arrive but are so pleased you are happy now you have it.
Thank you for taking the time to leave us a review.
Many thanks
Parker Knoll
Excellent product from a great British…
Excellent product from a great British brand.
I needed a comfortable but heavy duty recliner chair and my Norton fits the bill perfectly!
20. juli 2025
Svar fra Parker Knoll
Hi Alan,
We are very pleased to hear how happy you are with your Norton Chair.
We hope you enjoy it for many years to come.
Many thanks
Parker Knoll
Svar fra Parker Knoll
Hello Susan,
Thank you for taking the time to leave us a 5* review.
Many thanks
Parker Knoll
Svar fra Parker Knoll
Dear Agustin
Thank you for leaving us a 5*.
We are very pleased to hear how delighted you are and hope you enjoy your Parker Knoll suite for many years to come.
Many thanks
Parker Knoll
Excellent quality & service.
We bought new two sofas via a local stockist. We also ordered samples via the website so that we could get a feel for how the fabrics would look in our home and take time to think about our choice. The lead time was 10 weeks but they were ready in 5 weeks, which was a pleasant surprise! We are very pleased with both the look and feel of them. We chose two contrasting fabrics (the sample books put 3 together to help you do this). They are very comfortable & stylish. The contrasting fabrics work well together, we swapped the scatter cushions over to coordinate them.
16. juli 2025
Svar fra Parker Knoll
Hi Sharon
Thank you so much for taking the time to leave us a fabulous review!
It is so nice to hear how happy you are with every aspect of your Parker Knoll, the experience and the service you have received.
We will make sure to share your feedback across the business.
Many thanks
Parker Knoll.
Really comfortable sofas bought from a…
Really comfortable sofas bought from a local retailer. Hoping they last a lot longer than previous ones from other manufacturers bought unseen off the internet, etc.
12. juli 2025
Svar fra Parker Knoll
Dear Richard
Thank you for taking the time to leave us a 5* review.
We hope you enjoy your new Parker Knoll .
Many thanks
Parker Knoll
Svar fra Parker Knoll
Thank you so much for taking the time to leave us a 5* review. We love to hear feedback from our customers.
We hope you enjoy your new Parker Knoll .
Many thanks
Parker Knoll
Received 2 suites, both absolute crap.
Received a 2 seater Boston sofa with blotches randomly spaced all over. The filling in one of the backs was non existent, and looked atrocious. The recliner chair was in a different batch according to the swatch in the back, and had non of the blotchiness.However the seat was sewn in on the skew, one end sticking out, and the other side back level with the arm and rucked up as there was so much material crammed in the wrong place. Complained to retailer, and was told to choose again.
This time 6 weeks later, the recliner was in exactly the same condition, and the back of the 2 seater was creased and sewn tightly so as to leave a gap between arm and back. Choose different material this time to eliminate blotchiness. Rejected and put back on van to retailer.
PK if you want photos of the rubbish you have supplied e/m me and I will supply. I think your quality control is non existent, or crap like this would never leave the factory.
23. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Parker Knoll
Dear Chris
Thank you for taking the time to leave us a review, and we are truly sorry to hear of the experience you have had in purchasing Parker Knoll.
All of our pieces are handmade to order, and whilst we strive for perfection in every order, the nature of handcrafted work means there will occasionally be errors made. That said, we completely understand your disappointment and want to assure you that we are always happy to rectify any issues where possible. We have been in touch with the retailer and we have agreed on a resolution.
We apologise for the inconvenience caused and are sorry that we didn’t meet your expectations this time.
We will take your feedback on board to improve going forward.
Wishing you all the best,
Parker Knoll
OUR LOVELY SOFAS
GOOD QUALITY PRODUCT. THE SOFAS SEEM WELL PUT TOGETHER AND THE FABRIC IS LOVELY. DELIVERY WAS ON TIME AND MAY HAVE BEEN A LITTLE EARLY. WOULD CERTAINLY RECOMMEND THIS PARKER KNOLL.
13. juli 2025
Svar fra Parker Knoll
Dear David
Thank you so much for taking the time to leave us a 5* review. We love to hear feedback from our customers.
We hope you enjoy your new Parker Knoll .
Many thanks
Parker Knoll
Lovely comfy sofas
We purchased 2 parker knoll sofas from Thomas Hearn a month ago. So far we are delighted with them. They are very comfy, the seat and back cushions just bounce back when you get up. We can turn them over and swap them around for even wear and tear. We love them!
4. juli 2025
Svar fra Parker Knoll
Dear Hazel
Thank you very much for taking the time to leave us a lovely review.
We hope you enjoy your Parker Knoll Suite for many years to come.
Many thanks
Parker Knoll
Quality …
I’ve had so called experts twice to check over the suite, in particular the recliner which has to be the most uncomfortable chair I’ve ever purchased. I honestly thought buying UK made furniture meant buying quality but frankly the Chinese have nothing to fear. The suite was purchased in October 2024 and my issues were raised with retailers shortly after delivery. Sitting on the chairs for 5 minutes doesn’t help in solving the issues. First and last Parker Knoll.
15. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Parker Knoll
Dear Mr Deans,
Thank you for taking the time to share your feedback, and we're truly sorry to hear that you're unhappy with your furniture. We completely understand how frustrating it must be to feel disappointed with something you had high expectations for, and we want to assure you that your concerns are being taken seriously.
We understand that no fault has been identified with your furniture at this stage, but that said, we fully appreciate that comfort is personal and subjective, and we’re sorry that the recliner has not met your expectations.
We have been in contact with the retailer from whom you purchased the suite, and they are fully informed of the next steps in the process. As your contract of sale is with them, we would kindly ask that you liaise directly with the retailer. They are best placed to support you and advise on any potential resolutions.
Please rest assured that we remain committed to supporting you and your retailer throughout this process. Thank you again for your feedback.
Kind regards
Parker Knoll
2 new sofas and chair from Parker Knoll…
2 new sofas and chair from Parker Knoll are beautiful quality and excellent workmanship which we were so pleased about after the awful experience we have received from John Lewis's delivery department.
Thankyou Parker Knoll for restoring our faith - and for your generous help in solving our problem with delivery. Excellent company.!
14. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Parker Knoll
Hi Pam,
Thank you very much for taking the time to leave us a lovely review.
We are sorry to hear about your experience with John Lewis but are happy that you are pleased with the quality and workmanship. We hope you enjoy your Parker Knoll Suite for many years to come.
Many thanks
Parker Knoll
Parker Knoll have been amazing I cannot…
Parker Knoll have been amazing I cannot praise them enough
I requested many samples, which arrived quickly this has helped greatly with deciding on my colour choice
After purchasing the Devonshire Grand Sofa a perfect choice in design, comfort and quality I am really pleased with my purchase, Robbie in after sales has been really helpful as I am now adding to my sofa
I would have no hesitation in recommending Parker Knoll not only for their long reputation but definitely their quality and comfort and designs that has clearly moved with the times
10. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Parker Knoll
Hi Diane,
Thank you so much for taking the time to leave us a fabulous review!
It is so nice to hear how happy you are with every aspect of your Parker Knoll Devonshire and that you are looking to add to your collection.
We will make sure to share your feedback with Robbie and the other departments involved.
Many thanks
Parker Knoll.
The Burley in revolution tan was to…
The Burley in revolution tan was to replace our 45 year old leather chesterfield suite.We are delighted with both the quality, style and comfort. After searching many years for a replacement we are pleased we took our time, very impressed all round with Parker Knoll.
17. juni 2025
Svar fra Parker Knoll
Hi Mr Scott,
Thank you for taking the time to leave us a 5* review.
We are very pleased to hear how delighted you are with your Burghley and hope you enjoy your Parker Knoll suite for many years to come.
Many thanks
Parker Knoll
Foam on the setee collapsed .
Foam on the setee collapsed after a few weeks,took 3months to replace then happened again.retailers living in denial.Waiting for our independent report then issuing small claims proceedings to recover more than 3thousand pounds.disgusting,there are others with the same problem, cheap crap foam.
15. juni 2025
Svar fra Parker Knoll
Dear Mr Harvey,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience and understand how frustrating this must be for you.
Please rest assured that we take all concerns seriously and are committed to resolving them properly. While we’re unable to go into the details of your case publicly, we would very much like the opportunity to discuss a resolution with you directly. We’ve already reviewed your situation internally and believe we have a way forward that may address your concerns, and one of us will be in touch shortly.
Regarding the materials used in our furniture, we would like to clarify that the foam used in our products is of a high standard and specifically selected for upholstery use. We do not use low-grade or substandard materials. That said, we do recognise that comfort is subjective, and people may experience seating differently, due to various factors.
I hope we can help and work towards a satisfactory outcome.
Kind Regards
Parker Knoll
Exceptional customer service
We contacted PK to get a new pull handle and operating mechanism for a PK recliner my Dad has had for perhaps 20 years. There are a lot of generic replacements available on line but no guarantee they'll work/fit hence contacting PK. We sent photos of the chair and part we needed, they sent it out FOC. We couldn't have asked for better service. Thank you PK
5. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Parker Knoll
Good afternoon!
Thank you so much for leaving us such lovely feedback - we are so pleased we were able to help. Please don't hesitate to get in touch with us should you need any assistance in the future.
All the best
Parker Knoll
Sadly PK and Bradbeers are not safe hands
Do read all this review as help is at the end x
Sadly like so many others on here we have not had a great experience with PK. Our sofa is basically collapsing and we are not heavy people. The cushions were blamed and replaced but the issue is getting worse. The technician that came out said there was no problem and the bulging front was normal, the one in the shop did not do this. Luckily the shop (Bradbeers)are now providing an independent assessment so we are hoping he is more honest as this sofa is unusable and anyone who sits on it just sinks. If not then the next step is the ombudsman. We brought a PK as it was supposed to be quality and last. Our sofa has not been that comfortable since day one, problems reported before it was even a year old. As others have had issues I’d seriously reconsider using PK .
We note the reply and will be in touch. We will then update as appropriate.
Both PK and Bradbeers did not want to make my sofa usable and after assessment said it was all fine and there was nothing they could do. After the shock of having paid all that money for a sofa that was unusable we sort professional help from a local upholstery company who identified the problem and provided a solution. He was so confident that the seat cushions were low grade and that high grade ones would address the issue he provided one free of charge on loan for a week. Omg the sofa was so comfortable and totally usable. We have purchased 3 replacements and it’s money well spent. We did contact Bradbeers to ask them to upgrade the cushions but they could only offer more of the same at outlet expense.
26. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Parker Knoll
Dear Edwina,
Thank you for taking the time to share your feedback with us. We’re very sorry to hear about your experience and the disappointment it has caused. We take all concerns seriously, and it's clear from your review that we’ve fallen short of expectations in your case.
While we don’t seem to have a record of your specific complaint on our system, we absolutely want to resolve this. We’re glad to hear that the store has arranged for an independent assessment — transparency and honesty are important to us, and we hope this will provide clarity.
Please don’t hesitate to contact us directly at customer.service@parkerknoll.co.uk with your order details so we can look into this further. We understand how frustrating this situation must be, and we’d like the opportunity to put things right.
Warm regards
Parker Knoll
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