Royal Mail Anmeldelser 

Took two months for the parcel to arrive. In this time i tried several times to open a claim as the buyer claimed a refund through paypal. Royal snail site was so annoyingly differcult to start the claims process its like they designed it to be super useless. Kept telling me i had to wait until 7 days past the due date, then after a month told me the time to claim had passed. Now after two months they deliver the parcel to the already refunded buyer. Complete tools

more like Royal fail
was ment to have a parcel delivered today
received and email saying it would be delivered between 09.25am to 1.15pm then received another email with an updated time saying 12.40pm to 18.10
so have had to wait in all day for my parcel to not be delivered
does royal mail actually think and expect its ok to have to wait around all day for a no show we should be allowed to bill these company for time lost
if i could leave no or negative stars i would happily do so

Twice a delivery has reported me as not being home.

Friday 12th was home - 3 cars on the drive, I have cameras and no van passed the house an hour either side of whe they said they tried.
Today, 115th, 2 cars on drive, van drove past my house at speed at the time they said I wasn't home. Didn't slowdown let alone enter the property.

Tormarton, Badminton GL9

Your driver is an out and out lying - I can check footage for any time......

Disgusting service

I posted a passport application to Ireland via my local post office as an 'Internationally tracked large letter' on the 6th of June 2026, on the website track and trace it shows the letter as leaving the UK via HWDC on the 9th and since then I have no idea where it is. The An Post service in Ireland that are expecting the delivery have been expecting it since the 7th of June but no notifications after that!!!
I phoned trying to get some information but I just keep getting transferred to different departments and waiting nearly an hour to get through and then the line goes dead. I'm at a loss on how to actually find out where my documents are ?

Genuinely so embarrassingly bad like it’s 3/3 parcels that juts haven’t show up in a row

Waiting on a parcel over £150 says it’s delivered but the picture where they dumped it and the map location is not my location can’t get hold of them for anything trying to claim back now from the seller utter waste of space!!!

Garbage.
Never on time.

Sent an A5 envelope, containing a few signed forms, from the UK to Barbados, using International Tracked and Sign.
The envelope took 5 days to reach Heathrow from Lincoln and was then flown to Cairo! It was then apparently flown back from Cairo and arrived at Heathrow 3 days later. That was 7 days ago and, according to Royal Mail, the letter is still at Heathrow awaiting a flight to Barbados, despite the fact there are 4 scheduled flights (2 BA, 2 Virgin) every day. Their 'Customer Service' inform me that, "delivery isn't guaranteed, and we'll endeavour to deliver the letter within the next 30 days".

Zero stars aren't an option.
Given a 4.5hr window for delivery. I watch the postman come and go during the first half hour of the delivery window but I don't recieve my parcel. I ring the 0345 number, waiting 30 mins to speak to a call handler to be told there'll be a 2nd delivery with my parcel. I wait, watching, hours go by, I check the tracking number again which claims delivery was attempted!! I am apoplectic by this stage. No delivery was attempted at all, that's just lies to cover up for their incompetence. No card was left. I ring the stupid 0345 number to be told I have go through all this rubbish again tomorrow. What precisely is the point of this number as they can't answer any question or offer any solutions at all. I cannot properly convey my contempt for this useless, inept, lying, deceitful organisation. I look forward to the day they are fully privatised and all the lazy incompetent unionised wasters are thrown on the dole. I'm thoroughly sickened & disgusted with Royal Mail/Parcel Force, this nonsense is now normalised with them. Who do they think they are treating customers in this way, as if you've nothing else to do but wait for them to waste your entire day, and then lie to you and blame you for their incompetence? And somehow, no matter who you speak to, no one knows anything, no one is responsible, its all a big mystery. They are so bad it must be having a negative impact on the wider economy. Just tow it out and sink it. Parcel Force should be put into enhanced regulatory monitoring by Ofcom but I won't hold my breath.

I used to trust Royal Mail to take care with items I posted. Recently I have had a series of issues - items smashed or damaged, items “out for delivery” for multiple days on tracked services… It’s not acceptable and it’s damaging the reputation of my business.

Still waiting for a tracker 24. States to to still at MC. Travel only 10 miles in 48 hours! What a joke. I did promise myself never to order from a company using RM, but here I am again.

I bought an item on eBay, which was then meant to be delivered by parcel force through a 48 hour tracked system. It is now eight days since they received the item and the only information remains that it is at their hub. What is most infuriating is that the seller has not been able to sort this out either. Frankly, parcelforce is a joke and I will make sure I never again by anything that is to be delivered by them.

I don’t know what’s happened to RM over the last few years but it’s absolutely shocking! Tracking numbers in the app constantly saying “unable to confirm the status of your item” on tracked 24/48 deliveries. That’s never an accurate time frame for delivery so why are we paying more for it! It’s more like a 2nd class delivery! Time for Royal Mail to get it together or give up the company to people who can run it efficiently.

have terminal brain cancer and had a…
I have terminal brain cancer and had a delivery 3 weeks ago from parcelforce. The delivery guy knkws I have brain cancer and my immune system is really low. He asked if I could open the door witch I did a few inches so he could take a photo of the door open. He pushed the door and hit my head all on ring door bell chicken my parcels in the door braking them. A few days ago he comes back says I have to open the door I said I have spoken fo coustmer services and I did not have to open the door he said I was being aggressive also on doorbell and he took my parcel. I knkw have been banned from receiving my parcels when the evidence is on my phone. Terrible how a dying man is treated and hit with his front door

I bought parcel force door to door delivery 48 hours on 2nd June 2026 and set the collection on 4th June 2026 which was collected and received their local office but since then nothing. Called them on 8th June, took over an hour to talk to somebody only to be told to either wait or submit a claim online for lost or delay. I've submitted a lost item claim but it said it will take them further 30 days to reply. Then on 8th june at 6:00pm received a surprise email saying it would be delivered on 9th June 2026 from 10:00-12:40am so had no choice but to take the day off. It's 14:48 now and I'm still waiting. I paid £18.25 in total for an office chair collection and delivery within 48 hours and this is service I received.

Worst delivery company ever!!! They lied two times about attempting to deliver my parcel, nobody came, I was home all day nobody came, Then I had to travel to there depo and had to wait over 2 hours on my day off work to collect it only to take it home and find my new laptop was broken, absolutely rude staff, never ever use this company absolute joke.

Let me begin by saying it is no surprise to me that 97 percent of reviews are at 1 percent. Today the Royal Mail attempted to deliver my parcel for the 2nd time because I was at work even though there is a note on my porch window asking them to leave in the bin shed behind them at the start of the drive which is walked and gated but they took it away for the 2nd time and put a card through the door asking me to scan qr code to rearrange delivery and if scan not working which it wasn’t then to manually input the 9 digit code which the post had not completed, eventually got scanner to work on app but then advised code not recognised, this service is totally unacceptable for businesses and customers and very typical of anything with royal in front of it.

Waiting times for customer service are horrendous. Made multiple delivery requests only for these to be ignored and package was attempted to be delivered. (Would have known this is delivery request to hold the package for collection was seen).

Why when a parcel can’t be left and nobody is in, do you send an email confirmation and one of your red notes through the door that you will redeliver on a certain day, so we arrange for someone to be at home on that day, only to attempt the day before you stats, new i g nobody is in again. Typical Royal Mail and parcelforce. There’s a phrase which typifies this company to do with organising drinking and breweries. It better turn up tomorrow as stated

Royal mail more like joke mail.
I bought a new car the beginning of March and my logbook never arrived. I contacted dvla and another logbook was issued to me . Again that logbook never arrived so I contacted dvla again and yet another logbook has been issued. This one was issued 2 weeks ago and I was told it would be here between 5 and 7 days . So Some scumbag at the Royal mail office must be stealing logbooks as I received a acknowledgement letter saying that dvla had updated their records and I was no longer the owner of my car even though its still sitting on my drive. Royal mail should be ashamed of there selves for letting it get such a disgrace.