Het is oké. Ik vind de kraag van de t-shirts te aansluitend, waardoor het niet zo lekker zit en ook wat 'stijf' staat. De pasvorm van oudere t shirts met dunne kraag vond ik leuker. Ik ga zelf niet... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Didn’t receive one of the two jumpers I ordered, customer service directed me to their claims portal which basically suggests you’re screwed if you didn’t purchase ‘Pangaia protect’ which is nonsense... Vis mer
Selskapet har svart
L’assistenza che mi è stata fornita da Alex per il mio ordine è stata velocissima ed efficiente. È stato gentilissimo nel risolvere nell’immediato il mio problema. Servizio clienti eccellente
Selskapet har svart
Easily the worst clothing online shop I have experienced in that price category. I wasn’t sure if I shopped at temu or alibaba or an actual premium company. The package was fully ripped... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Klesbutikk
- Butikk med treningstøy
- Forhandler av babyklær
- Kles- og stoffprodusent
- Motedesigner
- Butikk for yttertøy
Skrevet av virksomheten
PANGAIA is a materials science company bringing problem-solving innovations to the world through premium lifestyle products and experiences. Sciences. Purpose. Design. #SustainableMaterials #EcoFriendlyClothing #EnvionmentallyFriendlyClothing #RecycledMaterials #InnovationFashion #Tracksuits #Hoodies #TrackPants
Kontaktopplysninger
Storbritannia
- https://pangaia.com/
- pangaia.com
3,5
Middels
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 97 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra PANGAIA
Hi Very,
Thank you so much for your kind words! We’re really pleased to hear you had a great experience and that you’re loving your hoodie, it means a lot to us.
Thanks again for taking the time to share your feedback! :)
Team PANGAIA
I've been a fan of this brand for a…
I've been a fan of this brand for a while and have accumulated quite a collection of their clothes. Even after several years, my t-shirts still look as good as new. I own a few tees with the divers' peppermint treatment to minimize odors, and I can attest that they're effective! I'm truly impressed by the company's commitment to sustainability and its groundbreaking textile innovations. I also hope they bring back the crop tops!
31. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Mark,
Thank you for such thoughtful feedback and for being a long-time supporter of PANGAIA! We’re delighted to hear that your pieces have stood the test of time and that you’ve noticed the benefits of our textile innovations.
Your kind words about sustainability mean a great deal to us and we’ll be sure to pass along the crop top request as well! 💚
Team PANGAIA
Bad quality material with low…
Bad quality material with low durability that aren’t consistent with the high price!
29. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Zaid,
We’re sorry to hear that you were disappointed with the quality of your item and that it didn’t meet your expectations. We always want the opportunity to review concerns like this properly, however we haven’t been able to locate an order associated with this review as no details were provided when requested via Trustpilot.
If you’ve experienced any issues with an item you’ve received, we’d genuinely encourage you to reach out to our customer service team directly with your order details so we can look into this and assist where possible.
Team PANGAIA
Just hype and marketing..
Just hype and marketing...
Crazy that still in 2025 there are companies based on marketing and nothing else.
Products are crap and overbudget when you got companies selling true heavy cotton instead.
DO NOT RECOMMEND
29. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Irineos,
We’re sorry to hear that you feel this way and that your experience didn’t meet expectations. We always want the opportunity to understand what may have gone wrong, however we haven’t been able to locate your order as we haven’t received the full details requested via Trustpilot.
If there’s anything specific you were unhappy with, our customer service team would be more than happy to review this with you and offer support where possible. Please feel free to get in touch directly so we can assist further.
Team PANGAIA
I have ordered 2 items during Christmas…
I have ordered 2 items during Christmas period, and needed to exchange the size. The return was delayed, although could be tracked, I wanted to know more and wrote to Customer service. Alex gave really nice amount of details which ensured myself that order will arrive in specific timeline (not very fast, but still I knew the process).
29. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Ivana,
Thank you for sharing your experience! We really appreciate your patience during the busy holiday period and are glad that the tracking details and communication helped provide clarity around the timeline. It’s great to hear that Alex was able to offer reassurance and transparency throughout the process.
Team PANGAIA
Alex helped me a lot with my order
Alex helped me a lot with my order. Thank you for his responsiveness and kindness.
19. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Jade,
Thank you for your kind words! We’re so pleased to hear that Alex was able to support you and make the process easier.
We’ll be sure to pass this feedback along, it’s always appreciated.
Team PANGAIA
After posting the review of 12/11/2025
After posting this review, I finally received my refund of €350 in full. While I’m relieved to have my money back, it’s extremely disappointing that it took a public complaint on Trustpilot for the company to take action.
Customer service should resolve issues proactively, not ignore emails until negative reviews are published. Although the quality of the products is good, this experience makes me hesitant to shop with Pangaia again. I hope this encourages them to improve their return and refund process for future customers.
For now, I’m updating my rating to reflect the resolution, but the initial frustration remains.
11. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Elena,
Thank you for updating your review and for sharing your honest feedback. We’re very glad to hear that your refund has now been completed in full, though we’re truly sorry for the frustration caused by the delays you experienced. Your comments are taken seriously, and we appreciate you highlighting where we can improve so that we are committed to learning from this by strengthening our processes to ensure a smoother experience going forward.
If there is anything further we can assist you with, please don’t hesitate to let us know, we’d be more than happy to help and to continue improving your experience with us.
Team PANGAIA
Love it
Love it. The team is very helpful and they answear always immediately!
20. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Lavinia,
Thank you so much for taking the time to leave this lovely review! We’re really glad to hear you found the team helpful and responsive, that’s exactly the experience we aim to provide. Your feedback truly means a lot to us.
Team PANGAIA
Awful returns process, dishonest and seeking to scam customers
Awful returns process. They refuse to process refunds unless you contact customer service directly, and then fabricate stories of items being worn in order to reduce the amount refunded. All of this occured after the promised 10 day processing time on their website.
Awful customer service, dishonest company seeking to scam consumers.
29. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Declan,
We’re genuinely sorry to read about your frustration and appreciate you sharing your experience. This certainly isn’t the level of service we aim to provide.
Refunds are processed in line with our returns policy once items are received and inspected by our warehouse team, and any concerns raised during this process are always communicated. That said, we’d really like to look into your case in more detail, as we want to ensure everything has been handled correctly and fairly.
If you’re able to contact our customer service team directly with your order details, we’d be glad to review this with you and help clarify the situation.
Team PANGAIA
Awful returns!!
If you want to return a product, forget about quick service and whether you will even get a refund. Number orders 808550 i 810179. This is the last time I ordered anything from this company. The previous item was better than what I received. The money you pay for products demands respect for the customer, which they don't have. The problem was with the return label not being generated and the returns page not working at all. They didn't respond to emails. Someone on the chat message told me to wait because they were looking into the matter. I waited a day, and no one responded. I can wait, but not when there's no contact at all and you have 250 pounds worth of products. My frustration came from the fact that absolutely no one responded with even a single sentence. If you want to order something and return it, I warn you to be careful.
If a company is ecological and wants to avoid returns, they should change their regulations and inform their customers.
Besides, I have a hoodie from their past years, and the material is much thicker and better than the one I received this time.
EDIT:
A great marketing move, but you only responded after I wrote to you on all available portals, including commenting on your posts, and left a review. I've never experienced anything like this in my life; even chain stores have better customer service than you. You said you'd provide me with a discount code - I still don't have it, so please refrain from responding to reviews.
1. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Roksana,
We’re genuinely disappointed to read this, especially as our team prioritised your case and made sure your return QR codes were issued as soon as the issue was flagged. The matter has now since been fully resolved, and a goodwill gesture was also provided as a sincere apology for the inconvenience caused.
If there’s anything further that still needs attention, please reach out to our customer service team with your order details so they can assist.
Team PANGAIA
Alex from customer services was superb…
Alex from customer services was superb in helping me with a complex returns issue. Fast replies and politeness. Thank you Alex !
24. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Jo,
Thank you so much for sharing this kind review! We're really pleased to hear that Alex was able to support you so quickly and clearly with your return. We’ll make sure your kind words are passed along.
Thanks again for taking the time to leave such lovely feedback. 💚
Team PANGAIA
Absolutely appalling customer service
Absolutely appalling customer service, they must be using ai. I registered a simple return for a damaged pair of shorts in September. I received numerous apologies and promises to replace or refund me but nobody has sent me a return lable and now they tell me the return period has expired... Even though this is a faulty product. Infuriating company to deal with.
14. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Conor,
We’re really sorry to hear how frustrating this has felt. I’ve had a look into your case, and it seems a returns label was already created on your side, which is why our team asked for the item to be sent back so we could process the replacement or refund.
That said, it’s clear this has taken far longer than it should, and we’re truly sorry for the delay, we’ve recently been managing a high volume of messages, but that doesn’t excuse the inconvenience caused.
If you’re still experiencing issues, please reach out to our customer service team and we’ll make sure this is resolved promptly for you.
Team PANGAIA
Took my money no shipping or delivery
I exchanged my item for a different size which was confirmed. It's now been almost 2 weeks. No shipping no tracking. All I get is AI bots responding without human contact. This company is a joke. I want what I paid for or I want a refund. No one is responding.
31. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Jennifer,
We’re sorry for the worry this has caused with this, our team is already handling your exchange and looking into the delay, and once an exchange is requested, we do need time to receive, verify, and ship the replacement, but you should always be kept updated.
You have been in contact with our support team, and we’re continuing to work on this for you. If you’re still missing information or updates, please do get back in touch so we can assist further and make sure everything is completed for you as soon as possible.
Team PANGAIA
Really bad customer service
Nice clothes with unfortunately bad customer service. I recently order a jacket that arrived in the wrong colour, as I went to return the coat so they could send the right one I noticed the jacket had significantly dropped in price since ordering. I purchased the coat with a £100 voucher + remainder of the cost. I subsequently requested to return the jacket for a refund, it was unworn and had arrived the day earlier, but customer service said that they do not refund vouchers and would only refund the remainder of the cost. When asked why as this wasn’t in the conditions when I was sent the voucher and the voucher I had used would still have been within its validity date they stopped replying to me. I emailed multiple times asking for an update but they elected to just ignore any concerns. Unfortunately wouldn’t order from them again after ordering multiple items over the last few years unless they rectify the issue.
———————————
28/11 update
My original order number is 805637.
After posting this review I was sent a replacement voucher that unfortunately hasn’t worked. I reached out to customer service over email yesterday and received no reply. I reached out via the chat on the website today and got a reply saying they would look into it and then stopped getting any more replies, not even confirmation that my messages were being received.
11. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi there,
Thank you for sharing this feedback. We haven’t been able to locate any interaction or case that matches the situation described, and without an order ID we’re unable to look into this properly.
If this relates to an ongoing concern, please get in touch with our customer service team with the order ID and further details, so that this can be reviewed. we'll be able to investigate what happened and provide the appropriate next steps.
Team PANGAIA
Pangaia the true clothes
Pangaia is the best brand I ever wear, regarding écologie, style, quality.
12. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Jean,
Thank you so much for your kind words! We’re delighted to hear that our approach to sustainability, style, and quality resonates with you.
Your support truly means the world to us, and we’re so happy to have you as part of the PANGAIA community. 💚
Team PANGAIA
I have bought many items from Pangaia
I have bought many items from Pangaia. I find the quality of the materials to be excellent. No one does tees, shorts, sweats better than Pangaia.
The value can't be beat. These are not the usual sweats that you find in the large departments stores. They are beautifully done and the higher standard shows.
11. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi there,
Thank you so much for taking the time to share your experience and for your continued support! It means a lot to hear that our materials and craftsmanship are standing out for you, especially knowing your high standards.
We’re thrilled that our tees, shorts, and sweats have found a place in your wardrobe and that you can feel the difference in quality. Your kind words really motivate our team to keep creating products we can all be proud of. 💚
Team PANGAIA
Great quality !
I own several clothes from that brand, it’s been several years now and my t-shirt have not changed. I have some tee-shirts that have the « peppermint treatment » of the divers to reduce odours and honestly… it works ! Really love the sustainability of the brand and the textile innovation (and would love to see the crop tops back !!)
31. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Cécile,
Thank you so much for your wonderful review! We’re delighted to hear that your PANGAIA pieces have stood the test of time, that’s exactly what we strive for! It’s also great to know the peppermint treatment has been making a difference for you!
We truly appreciate your support over the years and will be sure to share your request for the crop tops with our product team. 💚
Team PANGAIA
I’m really disappointed with my recent…
I’m really disappointed with my recent experience ordering from Pangaia. I bought a tracksuit as a gift for my mom while she was visiting me, but the two pieces arrived in different colors and textures — clearly from mismatched batches.
When I contacted customer service, I was told to follow a replacement process that simply wasn’t possible given the timing of my mom’s visit. There was no flexibility or real help offered, so I ended up having to return the whole order instead.
For a brand that promotes quality and sustainability, I expected much better attention to detail and customer care.
UPDATE one month later: I requested a refund for my return, and PANGAIA even confirmed in writing that it would be processed. Instead, three weeks later, I had to follow up because there was no action from them, and they created an exchange order and sent me a replacement I never asked for.
I’ve been going back and forth with their “customer service,” which feels entirely automated, no real person ever addresses the actual issue.
Very disappointed, this is not how a responsible brand should handle customer issues.
What’s even more concerning is that all replies appear to come from an AI system posing as a person, without disclosure. This raises serious ethical questions about transparency and accountability.
20. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Maria,
We’re sorry to hear your experience didn’t go as smoothly as expected. Our team did their best to explore the available options at the time, though we understand the timing around your mother’s visit made things more complicated.
While we do have certain process constraints for replacements, your feedback is appreciated and will be shared internally to help us improve flexibility where possible. We hope you’ll consider giving us another chance in the future.
Team PANGAIA
One of the items of my order was…
One of the items of my order was damaged after wearing it once. Customer service sent a code for ordering a replacement, but the code wasn't valid. After that no response. Wouldn't recommend the company which is a pity, because they have lovely stuff.
1. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Sina,
We’re very sorry to hear about the trouble with your replacement code and the damaged item. We completely understand how frustrating this must be, and please be rest assured our team is actively looking into this for you right now.
If you haven’t already, please get in touch with our customer service so we can resolve this as quickly as possible.
Team PANGAIA
From my experience with Pangaia
From my experience with Pangaia, I can say that they are fully trustworthy. When a parcel did not arrive, customer service took care of it until it finally arrived at my home in Germany. Thank you so much — the hoodie is fantastic and the colour is bright!
10. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Heidrun,
Thank you so much for sharing your experience! We’re delighted that our team could support you and that your parcel arrived safely. It’s wonderful to hear you’re enjoying your hoodie, we really appreciate your kind words and your trust in us!
Team PANGAIA
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.