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Paddle Outlet Anmeldelser 223

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TrustScore 5 av 5

4,8

Eventyrsport
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I was surprised when I saw this shop has yak attack products in stock. I bought black pack in orange color. Very happy with the service. Previously I ordered couple yak attack items from USA but then... Vis mer

Vurdert til 5 av 5 stjerner

Friendly welcome and professional greetings by Conor. Immediately positive response for an obscure small kayak clip request. Part found in 24 hrs, dispatched by Joe , equally helpful. Clearly a ver... Vis mer

Vurdert til 5 av 5 stjerner

Great two man canoe. Just as described and seems really good quality. Not too heavy and easy to blow up and deflate. Great customer services too and super speedy delivery.

Vurdert til 5 av 5 stjerner

A very satisfied customer from Denmark Absolutely fantastic service. Both before and after purchase. It didn't take many days from the order until the product was delivered. Everything went... Vis mer

Informasjon om virksomheten

  1. Eventyrsport
  2. Utendørs sportsutstyr

Skrevet av virksomheten

We specialise in selling premium paddle sports equipment within the UK and the EU.

Kontaktopplysninger

4,8

Enestående

TrustScore 5 av 5

223 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 4 av 5 stjerner

They gave me a refund for an item that…

They gave me a refund for an item that was defective and they could not replace it. It was done promptly.

23. april 2024
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Svar fra Paddle Outlet

Sorry that you had a issue with your item on this correct, I'm pleased you were still happy with the service you received

Vurdert til 5 av 5 stjerner

Ordered blackfoot angler 130

Ordered the blackfoot angler 130 and it was shipped to the Netherlands quite rapidly and without issues. There was a YakAttack fishing crate freebie offer on, but unfortunately it wasn’t available outside the Uk, but they gave me a 5% discount on the kayak instead.

1. mai 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Fast freight for a slow paddle

Seemingly the only company on the planet stocking replacement bladders for an Aquaglide Columbia tandem kayak.
Very attentive and courteous staff but a variety of freight options would have been appreciated.

7. mars 2024
Vurdert til 5 av 5 stjerner

Crackerlacking service

Paddle outlet I found was a easy website to navigate the products I was specifically looking for a yakattack Blackpak Pro kayak fishing crate in olive green
Ordered the said item on Sunday and was delivered by 14.30 on Tuesday so I was impressed with the prompt service
The fishing crate was well packed for delivery All in all a great service

5. mars 2024
Vurdert til 3 av 5 stjerner

Bit confused

I was a bit confused by this purchase. After spending almost £300 on a product I got no email confirmation or any sort of correspondence to say that the purchase had taken place so I was very concerned. Then I was directed to download the Shop app in order to track my package. After reading about the Shop app online it had terrible reviews, and was attempting to access all my emails so I was further concerned that this whole purchase had been a scam. Then suddenly I got a fedex email pertaining to a delivery, but none of the shipping numbers matched any of the ones I had for the purchase, so was unsure if this was even for the correct product.
In the end, it was the items I had ordered but I had spent a good few days stressing and worrying that I had been scammed. I even attempted to call a few times but everytime it went straight to answering machine.

I would just recommend a receipt of purchase via email, and not to use or reccomend strange third party sites.

24. november 2023
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Svar fra Paddle Outlet

Hello Mairead, thanks for your custom and comments

For the purposes of others reading this we would like to reply and clarify some items that re untrue. And for record note that this is the first time any issues have been raised. You will see by our speed of reply we care deeply when any review is not 5 Star

1) Every single order gets an order email confirmation. We use Shopify, the biggest global web platform and this is automated, accurate and trustworthy to confirm an order

2) Download the Shop App, this is a Shopify feature, it is nothing to do with Paddle Outlet and Paddle Outlet does not require or request this. It is a nice way to track the order for Shopify purchases, nothing more.

3) Shop App = this is NOT us... we feel it unfair to put a negative comment against our business with 3/5 Stars when it seems there is confusion between Shop App and Paddle Outlet. We are a specialist kayak store, Shop is an online giant app.

4) Every customer gets an email to a) Confirm Order, B) Confirm shipment, C) FedEx or Royal Mail email with tracking

5) Customer above had 2x boxes... each box has a tracking number... only the Master box tracking number is sent out by Shopify emails... but all area accessed via the same Master

6) We have ZERO missed calls from the mobile number the customer here gave, whilst we are often busy on the phone, we will always make sure to reply to the customer

Finally, for any customer reading this we would like to note the timeline of the transactions.

Purchase = Friday 24th November 6pm
Despatch = Monday 27th November 12noon
Delivery = Tuesday 28th November 10am

We make it clear we do not operate over the weekend. The item was shipped within 3 business hours, and delivered within 1 business day. We cannot do any better than this

To Mairead, we ask that you reassess your interpretation of the service, you are giving negative feedback to things outside our control. We delivered you order very fast, and send clear emails that perhaps went to your Junk folder. We partner with Shop and Shopify as global leaders, the biggest and safest for our customers to use... if you have concerns about their App, please leave THEM a bad review. We feel our service here was as good as it can get. If you would choose to edit the review it would be appreciated. We take each review very seriously.

Thanks for your custom, and if any future customers read this and require further reassurance please email use directly. Thanks for your time.

The Paddle Outlet Team

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