Ozone Coffee Anmeldelser 

210
•
TrustScore 5 av 5

4,8

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I've had a coffee subscription with Ozone (&Has Bean as it was before), for years, getting on for a decade. They are a delight to work with. Their coffees are top notch. Each week you receiv... Vis mer

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Vurdert til 5 av 5 stjerner

I had Hasbean coffee way back and loved it. Since then been very disappointed with other coffees. (Shop ceased selling it). Contacted Hasbean, Katie brilliantly helpful in suggesting coffees I might... Vis mer

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Vurdert til 5 av 5 stjerner

The Acme cups I ordered from Ozone Coffee are perfect! They retain the heat, They're comfortable to hold and really enhance the coffee experience. Ozone were very quick, efficient and communication wa... Vis mer

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Vurdert til 5 av 5 stjerner

Just getting to the bottom of our first of two bags of coffee, and very impressed. So impressed, we've just taken out an annual subscription - a bag a week. Particularly good to see much more... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Kafferistere
  2. også i
  3. Kaffebar
  4. Kaffebutikk
  5. Kaffegrossist
  6. Kaffemaskinleverandør

Skrevet av virksomheten

We’ve always gone the extra mile to bring new coffee experiences to our customers. The coffee world can sometimes feel a little complex, but we pride ourselves in making specialty coffee enjoyable for everyone. Whether you’re a connoisseur or newbie, a single origin expert or a blend enthusiast, we’re always here to share the wisdom we’ve gained over the past 25 years and help you discover new coffees and classic favourites along the way. Because for us, the detail is where we thrive. From our long-term, transparent relationships with farmers to our detailed flavour descriptions and how we strive to roast each coffee perfectly for you. It’s how we get to excellence in everything we do and what drives us to continue sourcing remarkable flavours from every corner of the world. Responsible Sourcing: We source from world-class producers who are paving the way for more sustainable and ethical coffee production. Producer Relationships: Our long-term, transparent producer relationships around the world enable us to bring you an ever-changing variety of incredible coffee. Flavour: We’re unapologetically obsessed with the flavour and variety that can be found in specialty coffee, and we travel the world in search of the most exciting and diverse range. World-Class Team: You can think of Ozone’s team of experts as your friendly coffee guides. We’re here to help you discover great coffees, wherever you are on your journey. Welcome to Ozone - the home of your Ultimate Coffee Host. Let’s brew this.


Kontaktopplysninger

4,8

Enestående

TrustScore 5 av 5

210 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,8

Alle anmeldelser

(210)

7 anmeldelser i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

Best coffee in the business!

This was the first time I’ve ordered the Half Caff coffee from Ozone, and I can safely say I would highly recommend! Full flavour, half the caff. So delicious - you can’t taste the difference between these beans and full caff in my opinion which is what I love. Speedy delivery, great communication, friendly team, all their coffee is sourced responsibly, absolutely love the packaging, best in the business!

12. august 2024
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Svar fra Ozone Coffee

Hello there Chloe, really happy to hear you're happy with your order! Thank you so much for your review - Team OZONE

Vurdert til 5 av 5 stjerner

I love ozone coffee it always hits the spot…

I love ozone coffee it always hits the spot ! They use it at a lot of my fave coffee shops around London and now I know why they’re my fave coffee shops !

9. august 2024
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Svar fra Ozone Coffee

Hi Ellaheh, thank you so much for the happy review! Dead chuffed that we get to be a positive part of your day via our wholesale cafe partners :) - Team OZONE

Vurdert til 5 av 5 stjerner

Great coffee, great food

Great coffee and the food is so. damn. good. We’ve moved to SE London recently and were delighted to see that our new local coffee spot stocks Ozone.

20. juli 2024
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Svar fra Ozone Coffee

Hello there Charlotte, welcome to the neighbourhood! Thanks so much for visiting one of our cafe partners and for taking the time to share the happy words - Team OZONE

Vurdert til 5 av 5 stjerner

Love Ozone coffee beans

Love Ozone coffee beans - never disappointed with the variation of delicious, well rounded flavours from around the world. Such a nice treat and a great way to start the day. Highly recommend! :)

6. august 2024
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Svar fra Ozone Coffee

Hi Anna, really appreciate the positive review! Hope we'll share many tasty brews together in future :) - Team OZONE

Vurdert til 5 av 5 stjerner

Just had the best brunch at ozone old…

Just had the best brunch at ozone old street, the food was super good and the staff were super helpful with all our dietary requirements. Thanks also for taking the time to explain all the coffee options, all our choices were amazing and it was just a really nice experience

8. august 2024
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Svar fra Ozone Coffee

Hello there Owen, cheers so much for coming to visit us! Thrilled to hear you had a good trip to the eatery and everything was 5 stars - Team OZONE

Vurdert til 5 av 5 stjerner

Banging Coffee

Some of the best blends off Coffee from around the world I've ever tasted. I look forward to a cup every morning!

8. august 2024
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Svar fra Ozone Coffee

Hi Knight, thank you so much for taking the time to leave us a happy review. Really chuffed to hear that we're a smiley part of your mornings - Team OZONE

Vurdert til 5 av 5 stjerner

Delicious coffee, responsibly sourced.

Delicious coffee with layers of flavour and good descriptions on the packet. We buy through subscription and it’s delivered weekly through the post ready for our weekend coffee splurge. I’m reassured that it’s responsibly sourced and am pleased to be able to support an independent company.

8. august 2024
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Svar fra Ozone Coffee

Hi Julie, thank you so much for the glowing praise! Love that we get the chance to be a happy part of your weekend - Team OZONE

Vurdert til 5 av 5 stjerner

Exceptional coffee


Ozone Coffee Roasters in London offers an exceptional coffee experience. High quality beans and complex flavours. Highly recommended for coffee aficionados and food lovers.

8. august 2024
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Svar fra Ozone Coffee

Hi Nicholas, really appreciate the 5 stars! So glad you enjoyed your visit to the eatery - Team OZONE

Vurdert til 5 av 5 stjerner

New favourite coffee

Ordered from Ozone for the first time and it won't be my last! Fast dispatch, arrived the next day and really delicious coffee! I'm very fussy with my coffee and have tried so many brands. I went for the Bolivian blend and am really impressed. Medium ground is perfect for my chemex. Thanks Ozone!

8. august 2024
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Svar fra Ozone Coffee

Hi Amy,
Thanks so much for the kind words! Really happy to hear you're loving your order, dead chuffed that we get to be a smiley part of your day - Team OZONE

Vurdert til 1 av 5 stjerner

Shrinkflation

I've been buying coffee from Hasbean for about 15 or so years. In the last few months, they've announced that:
- years ago they were acquired by Ozone, but didn't bother to tell anyone at the time.
- reduced the size of the bags of coffee to 220g using the excuse that "others are doing it too, so we're going to"
- announced that they're ditching the Hasbean brand and will become Ozone.
I'm guessing that explains why they shrunk the bags, they just didn't want to admit why at the time.

Sadly it's time to move on and find a new supplier.

27. februar 2024
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Svar fra Ozone Coffee

Hello Simon,

The brands came together all the way back in 2018 so we've been working together for yonks. Can see you've ordered from us 37 times since then so I'm hoping you've thoroughly enjoyed our combined work getting you all those different coffees over the last 6 years. Behind the scenes we're continuing with all of the things we pride ourselves on, so the soul of what we do remains unchanged.

While it’s a decision we don’t take lightly, we’ve updated our bag size so we can continue bringing you the best tasting and most responsibly sourced coffee at a price point that remains accessible for as many folks as possible. We opted for the size change, in lieu of a price increase at this time, after extensive research and consultation with customers. We will of course take your feedback on board as well.

- Team OZONE

Vurdert til 1 av 5 stjerner

Ozone Coffee, Ludgate Hil

Visited Ozone Coffee on Ludgate Hill this morning. £4.00 for a tiny, average quality coffee, def not worth the price.
The Pret across the road was packed so I decided to try this smaller shop and there were only a couple of people waiting.
I then had to wait 10 mins for the coffee to be served. No wonder people visit the Pret instead, lots of people waiting to be served at 8.50 - trying to get to work and one server making the coffee and other not doing much to help. The server who took the order was busy drinking his own coffee which I have no problem with but not while customers are waiting. Poor experience overall. Won’t be returning, sorry.

6. februar 2024
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Svar fra Ozone Coffee

Hello Gareth, very sorry to hear your visit to Ludgate Hill wasn’t as lovely as we’d have wanted it to be, but really appreciate you taking the time to leave this review.

The morning rush around 9 am can be a very busy time of day and wait times can sometimes creep up while our awesome team work their way through coffee orders making sure everyone’s getting a drink made to the highest standards. We obviously don’t want anyone to be waiting for longer than they feel they should, but the team do put a lot of time and love into their work which means we aren’t sending beverages out quite as quickly as the speedsters over the road.

Our drink sizes do vary depending on the drink you order and I’m sorry the one you received wasn’t quite as big as you would have liked it to be. The team in store are always happy to fix any issues like this so please do flag anything that’s not quite right so corrective action can be taken there and then, but please do accept my apologies that the size of drink you were ordering wasn't clearer. We're always happy to make sure custom requests are taken care of and drink size is definitely something we can tweak.

If you’d like to give us another try please do drop us an email or message on socials and we can hopefully make sure you get a drink you’ll really love from our lovely team at Ludgate Hill.

Vurdert til 1 av 5 stjerner

No return accepted for roasted coffee!

1. They don't accept returns for roasted coffee, either ground or whole beans.
2. Due to a bug on their website I accidentally ordered ground coffee instead of whole beans, they did not accept the bug and then refused to refund £8! Such a disappointing customer experience.

14. november 2023
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Svar fra Ozone Coffee

Hi Hus, thanks for the review and chatting to us on email too, appreciated getting to clear a few things up. Sorry there was an issue with one of the six coffees you ordered and your experience with us wasn't what you were hoping for. I hope your coffees brew deliciously!

Vurdert til 5 av 5 stjerner

Brilliant customer service and even…

Brilliant customer service and even better coffee. I made a mistake with my order and the team were really helpful and responsive

Highly recommend

9. november 2023
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Svar fra Ozone Coffee

Thank you so much for the happy words! So glad we were able to get some tasty coffee to you with minimum headaches :) - Team OZONE

Vurdert til 5 av 5 stjerner

Next level coffee.

Good coffee, lovely people, amazing brand. Say no more.

22. oktober 2023
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Svar fra Ozone Coffee

Thank you so much Tobes. Snap for a lovely person and amazing customer! - Team HASBEAN

Vurdert til 5 av 5 stjerner

The coffee and service is always…

The coffee and service is always fantastic. I've been a loyal customer for over 10 years which probably tells you all you need to know.

9. oktober 2023
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Svar fra Ozone Coffee

Thank you so much Dave! We're honoured to have been a part of your day for more than a decade, that's amazing :D - Team HASBEAN

Vurdert til 5 av 5 stjerner

Outstandingly flavoured coffee...

Outstandingly flavoured coffee.... Got my first 'in my mug' montly brew today - wow.

Really great service too, a practical approach to fairly apportioning postage costs and Katie was excellent.

13. september 2023
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Svar fra Ozone Coffee

Hi Tony, thanks so much for the glowing praise! So glad you enjoy what we do and thrilled to have you on board with In My Mug going forwards :) - Team HASBEAN

Vurdert til 5 av 5 stjerner

Best Coffee I've Ever Tasted

I've worked for a speciality coffee company which made good coffee. I've tried lots of coffees, okay I'm a complete coffee snob (add stronger words if you like). But this is the best I've tried by some way.

11. august 2023
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Svar fra Ozone Coffee

Hi Rob, high praise indeed! Thanks so much for sharing - Team HASBEAN

Vurdert til 5 av 5 stjerner

A SIX STAR COMPANY 🌟🌟🌟🌟🌟🌟

I have been using Hasbean for about the last twelve years. I've tried other roasters and always found Hasbean's coffee the best; consistent top quality roasting across a carefully selected range of specialist sourced beans at very competitive prices.
The service I've received over the years has been second to none and often well exceeded expectations - nothing seems too much trouble for this great customer focused team - it always such a personal service.
There are many businesses which could learn a whole lot from Hasbean.
Keep up the great work.

5. juli 2023
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Svar fra Ozone Coffee

Wow thank you so much for the wonderful review! Honestly it means so much to know that what we do is so appreciated, hope we can keep exceeding expectations for another 12 years :D - Team HASBEAN

Vurdert til 1 av 5 stjerner

Terrible delivery service and terrible coffee

Terrible delivery service. Even though I am located in London, I waited over a week for delivery. Coffee by itself is of very bad quality with improper brewing recipes.

24. oktober 2022
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Svar fra Ozone Coffee

Hello Piotr, thanks very much for your review and I'm really sorry to hear your coffee didn't reach you in the speedy manner we'd have liked it to. Unfortunately, delivery companies do sometimes experience delays but we're always happy to look into any hiccups so please, if you ever have any questions or run into any issues again, drop us a quick email and we'll get things taken care of.

If you’d be happy to reach out to us by email with the coffee you brewed and didn’t enjoy, we’d be very happy to try and get something much more delicious and to your tastes in your mug. Hope to hear from you soon.

Vurdert til 5 av 5 stjerner

Tasty beans, excellent customer service

I have only ever had good experiences with Hasbean, who I have been purchasing espresso beans from for around 2 years now. The beans are of a consistently high standard. The subscription is customisable, including the option to skip or rearrange a forthcoming shipment if necessary. I also purchased a hand grinder from them, and had excellent support from customer services, who processed a VAT refund for me as it was being shipped overseas. Great company!

27. oktober 2022
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Svar fra Ozone Coffee

Thank you so much Shahen! Happy we're able to get great coffee to you over all those miles :) - Team HASBEAN

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