Edenmoor Anmeldelser 

Svar fra Edenmoor

For 1 time siden

Hi Penny,

Thank you for taking the time to leave us a review. We're really pleased to hear you found the ordering process and delivery to be good.

We're sorry to hear that your order arrived mostly defrosted, especially as it was intended to last several meals. While our packaging is designed to keep products frozen in transit, that's clearly not the experience you had, and we appreciate you bringing it to our attention.

We're also disappointed to hear that the lasagne, shepherd's pie, and especially the chips didn't meet your expectations. The chips being overly salty is certainly not the standard we aim for, and your comments have been shared with our kitchen team so they can investigate.

We genuinely value your feedback as it helps us improve. Moving forward, if you should ever have an issue, please get in touch with our customer care team, quoting your order number, and we'll be happy to help as this allows us to look into things.

Thank you again for your honest feedback, and we hope we'll have the chance to provide you with a much better experience in the future.

Best Wishes,
James

Svar fra Edenmoor

For 18 timer siden

Good Afternoon,

Thank you for taking the time to leave a review.

We're delighted to hear you enjoyed the chicken and smoked bacon and that they stood out compared to supermarket alternatives.

We're sorry to hear our sausages didn't meet your expectations. We keep our recipe deliberately simple, using high-quality, high-welfare pork with minimal seasoning to let the quality of the meat speak for itself. We appreciate that this style won't suit everyone's taste, and your feedback is valuable as we continue to refine our range.

Thank you again for your honest comments, and we hope to welcome you back again soon.

Best Wishes,
James

Svar fra Edenmoor

For 19 timer siden

Hi David,

Thank you for your feedback.

We're sorry to hear you were disappointed with your experience.

We did receive your email after your order had been placed, however, by that point it had already entered our fulfilment process and could no longer be cancelled. We responded as soon as we were able to explain this, but unfortunately it wasn't possible to stop the order before dispatch as it was being delivered the next day.

Our promotional offers, including any minimum spend requirements, are clearly stated within the email and the terms of the promotion.

We appreciate your comments regarding customer service and are continually working to provide the high standard of service our customers expect. Pipers Farm rebranded to Edenmoor in February this year and have continued to share the wonderful products that our customers have come to enjoy over the years.

Thank you for taking the time to share your experience.

Best Wishes,
James

Svar fra Edenmoor

For 1 dag siden

Hi Nici,

Thank you for taking the time to leave your feedback.

We're sorry to hear you were disappointed with your first order.

When you contacted us, you advised that the sausages had arrived defrosted. As we hadn't been provided with any photos or further information to confirm their condition, we responded with food safety guidance that fully defrosted sausages should be consumed within three days and asked for further details so we could investigate the issue.

Our team was awaiting your response before determining the appropriate resolution, as we were unable to assess the situation without additional evidence.

We appreciate your feedback regarding the recent hot weather and are continually reviewing our packaging, including the use of additional ice packs during periods of exceptionally high temperatures, to help maintain product temperatures in transit.

Thank you again for bringing this to our attention.

Best Wishes,
Edenmoor

Svar fra Edenmoor

For 3 dager siden

Hi Carol,

Thank you for taking the time to share your feedback.

We're pleased to hear you enjoyed the smoked streaky bacon, but we're disappointed that you felt our products didn't represent good value.

At Edenmoor, we don't aim to compete with supermarket pricing or commodity meat. Every cut comes from animals raised to exceptionally high welfare standards, on regenerative farms. Those standards come with significantly higher production costs, but they're also the reason our customers choose us.

We appreciate your comments regarding product weights. Every product page clearly states the pack weight before purchase, and we continually review how we present this information to ensure it's as clear as possible.

We completely understand that our products won't suit every budget, and we respect that different customers place different value on provenance, welfare and farming practices. For those who prioritise these standards, we believe our pricing fairly reflects the quality of what they're buying.

Thank you again for your honest feedback, and we hope you enjoy the remaining products in your order.

Best Wishes,
James

Svar fra Edenmoor

For 7 dager siden

Thank you so much for your wonderful review!

We're delighted to hear you've found exactly what you were looking for. It means a lot to know you're enjoying our selection of mutton, raw cheese and other cuts, and that our ethos resonates with you.

We're also pleased your delivery went smoothly. Thank you for choosing Edenmoor – your support means the world to us, and we look forward to serving you again soon!

Best Wishes

Liz
Edenmoor

Svar fra Edenmoor

1. juli 2026

Hi Paul,

Thank you for the review.

I have sent you an email as we have not received any emails from you and the team are keen to review this for you.

Best Wishes,
James

Svar fra Edenmoor

1. juli 2026

Hi, we're sorry to hear you're disappointed with your order.

We have reached out to you via Trustpilot but are yet to receive a response as we do not recognise your order details.

We'd really like to look into this for you. If you could send us your order number and a photo of the brisket, our team will review it and make things right if something wasn't as it should have been.

Thank you for bringing this to our attention.

Best Wishes,
James