Outsiders Store Anmeldelser 

Purchased a rain jacket from this company on sale for a reasonable price. They charged me, but then wrote a few days later to say they couldn't supply the jacket at the moment and immediately refunded me. I complained that the jacket was still in stock online, but no longer on sale, and asked whether they cancelled my order simply because they regretted pricing it so lowly. Naturally, no reply. The jacket is still showing as in stock, so all I can conclude is they changed their mind after charging me for it. This kind of practice should be illegal.

I am very impressed with the customer service at this company, the team have consistently replied very quickly and have been really helpful when I have spoken to them. Everyone I have had any communication with has been friendly and keen to help. With particular thanks to Megan for her support with my recent return. I would like to thank the company for their flexibility when my return parcel got temporarily lost in the post, a time which was quite stressful for me, and the parcel was able to be located and the return resolved.

They made it very difficult to return the expensive Hoka walking shoes I ordered, demanding photos and being rude. I would never use this company again. In the end I did not get a refund!

I was gifted a Mont Bell bag at Christmas and after little use the bag split so I returned it to the Liverpool store. The return was handled badly by the male member of staff (manager???). He was reluctant to offer an exchange and unpleasant throughout. He repeatedly offered tape for a repair. Eventually he agreed but at the end of the transaction said dont expect another if it happens again. I'm not sure this is on accordance with my rights as a consumer.

Great shop with brilliant customer service. Love them

Well impressed!! Ordered, received an email and the order arrived two days later!! What’s not to like, at last a no nonsense company! Definitely recommend.

Good value. Great product and good service. More choice of the colours for what I bought would have been nice in all the sizes but that’s the only negative

Lovely packaging , good comms , delivered early . Very happy with the backpack and service

Not only did my items arrive duper duper quick... I spoke to the store (confused on Asian/UK sizing) ... I must have asked 3 or 4 questions... the lady I spoke with was so patient and found out everything I needed to know, she was delightful, thank you xx

Excellent customer service, they answered my question about exchanges within an hour and sent the right size the same day, which I received the very next day also their prices beat most other like for like stockists. I am very happy with them and recommend any runners out there to checkout their website

Cool, independently run Liverpool store that has a passion for combining style with the great outdoors. Will always support places like this.

Placed order and they can’t count stock right so emailed me two days later saying they can’t fulfil it. Cheek to offer a 10% discount on my next order like i’d want to give them money aswell.

Purchased Christmas present for a grandson. The order arrived on time and was well liked by the recipient.

Absolutely awful customer service. my order was not delivered to the correct place, my business is within a building that also holds other businesses and flats. The order I placed was for my partners birthday, and was worth £400. They said I had to wait for a refund whilst they do an investigation with DPD. The picture DPD uploaded is clearly some random lobby, which does not clarify as delivering to a safe place or into my actual person. They are not legally allowed to do this. My partners birthday is ruined, I am £400 short and stressed. DO NOT BUY from these guys.

Really good customer service when I contacted about an order. Quick and simple reply that made it very clear.

Best outdoor clothing shop going. Friendly, knowledgeable, super helpful staff and amazing range of stuff from all the best brands.

I, 21, went in the Manchester store with my Mrs around november and staff were really helpful, answered my questions and I purchased a few things. However I went in just after christmas and brought a friend to show him as i spoke highly about the shop. However, The experience this time was very different. I said hello to the woman at the door as i walked in, who turned her nose up at me and ignored me. I knew what I was buying, so i picked it up as I walked in, and had a look around with my friend. As we was walking around a worker came up to me and said "il put them behind the till" and took the products off me and walked off. Didn't ask, Just took. From there, We felt uncomfortable, and was watched every time we went to pick something up or browse. When I got to the till, I asked a few questions, to which the same worker was very dismissive and rushed me to pay, which i did. As we walked out, me and my friend said goodbye, and was ignored by now two members of staff at the door. I appreciate that I am young, however I feel that it's unfair to judge a book by its cover ( Especially when I walked in wearing a cap and a bag that i purchased from your shop a month ago!)

Wanted a new coat for the cold weather and Outsiders had it in my size and £110 cheaper than most places. Fast delivery at no cost too. Superb!

Excellent, prompt service. Great value and quality product. Will definitely use again.

Customer service refused a proper refund for shoes with a manufacturing defect after only 4 months. They claimed that "due to the age of the order" I could only get a gift card. That is legally nonsense. Avoid if you want a valid warranty.