Our Taap Anmeldelser 

Excellent customer service from Remedios at Our Taap! Quick, efficient and friendly. He sorted my issue straight away and made the whole process hassle-free. Thank you, Remedios!

Quickly resolved an issue with my machine. Engineer Mark S, was very helpful and friendly.

Amazing service and amazing customer service from Jeff!

Very happy!

Ezekiel was very friendly and thorough in confirming our order - even singing happy birthday to me!

Ezekiel was fantastic sorting my order out, asset to the company
thank you so much
5 🌟

Very easy to contact, and all my questions were answered by Chiqui. She was very helpful.

Spoke To Jeff who was extremely helpful and patient and answered all of my queries fully

Ezekiel was fantastic! Couldn't ask for a better representative from a company. Very knowledgeable and fantastic at thier job!

Update on delivery.
Thank you to Fern for sorting out my filter and UV delivery pack that got delivered to me. not sure they would have arrived without her help and restored trust in company.

The agents on whatsapp was not helpful, I had attempted 4 times to find out how I could log into my account. The agents need more training instead of just telling me to come back in 24-48hours for a password reset link. 🤦‍♀️

If it wasn’t for Fern this would’ve been a 1 star and I would have cancelled the renewal because of how the Whatsapp team handled this.

Fern was very understanding as to why I was frustrated and put off with the whole situation. You have exceeded expectations and i’m very grateful for how diligent you were with handling my case. Also very patient and verified she was from Ourtaap when I was worried about GDPR. Extremely professional, went above and beyond and really appreciate everything you did today. Shout out to the backend team for collaborating with Fern too. :)

Thank you,
Anh

I spoke with Jeff and Jay today who went that extra mile for me. Fantastic customer services. Highly recommend this company and their water machine.

Good very satisfied very please with your installation engineer Brett

Lovely 😉engineer Adam S was so friendly and the installation takes 15 min everything quick and easy I’m really happy 🤍thank you

Nice costumer service, I received all information necessary Thank you

Exekiel was very helpful and answered all
my questions and knowledgeable about the products

Jala was extremely helpful during the installation process last year and he was also the engineer that was sent out when we had an issue with our machine. He resolved the problem very quickly and also descaled the machine for us. We love using the device and if there’s ever an issue, customer service is normally very quick to help.

Very good service from Ezekiel. She called me shortly after I made my enquiry and was very helpful in guiding me through the booking process. She made everything really easy and straightforward. Excellent customer service — highly recommended!

The engineer called to say when he’d be with me. He was so lovely and friendly, gave me time to see where I would want it. Then he installed it, gave me the manual to keep, talked me through all the settings etc. Honestly 10/10 for the engineer, thank you . ⭐️⭐️⭐️⭐️⭐️

Ezekiel was very thorough and helpful! She answered all of my questions and gave me enough time to consider the different options and tariffs. Thanks again.

We’ve been using Virgin Pure water for the past four years and absolutely love it, so when our machine developed a fault, it was great to have it replaced through our subscription at no additional cost.

Adam S and his colleague were fantastic from start to finish. They were professional, friendly, knowledgeable and clearly took pride in their work. The replacement was installed efficiently, everything was explained clearly, and they left everything clean and tidy.

A brilliant service from a great team. We’re very happy with our new machine and would highly recommend Ourtaap. Thank you, Adam S! 😊