We swapped out our machine as we had issues, to a newer version. Paul W was the engineer that visited and installed the new machine. Very helpful indeed as he showed us how to use it and hints and tip... Vis mer

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Great service from the initial ordering online, arranging the installation appointment around my work schedule and then a friendly engineer called Paul W installing the machine. Would highly recommend... Vis mer
I had MAX install my machine and he was incredibly kind. He texted me the day before asking for some details. The next day he arrived and did a very good and clean job. He descaled my machine and... Vis mer
The Our Taap water system is the best purchase I’ve made. The subscription is a great resource to pure, clean and reliable water, hot or cold! Today I had to change some banking details and I spoke... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Stream pure water on subscription. Enjoy instant triple-filtered and UV-purified boiling and chilled water, delivered through one beautifully designed system, at the touch of a button.
The UK’s most comprehensive home water solution
Skrevet av virksomheten
- Don't compromise on the water you drink
- Our Taap gives you the clean taste of mineral water and the convenience of an integrated tap at a fraction of the cost!
Money Back Guarantee
Put us to the test for 30-days
Kontaktopplysninger
79-81 Paul Street, EC2A 4NQ, London, Storbritannia
- 0207 022 6472
- ourtaap.com
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 81 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Ezekiel was absolutely amazing and so…
Ezekiel was absolutely amazing and so so helpful, she is a credit to the company and a person you feel at ease talking to. Thankyou
One of the most helpful and friendly…!
Ezekiel was one of the most helpful and friendly customer service people I've encountered. Helped me through the entire process of review and was able to answer my questions and importantly, was checking repeatedly that I was sure about my decision for the purchase and what exactly I wanted.
Jeffrey
Jeffrey, is the best when it comes to setting up a new contract.
Can’t wait for it to arrive.
Install (Liam)
Liam installed our system today. He was friendly and efficient, and demonstrated how to use all of the features.
Thanks.
Outstanding Level of Customer Service
From the very first telephone call with Ezekiel in Customer Service to my installation with Liam D this morning everything has been fantastic! The communication has been excellent throughout, always kept up to date and well informed. Liam called me to let me know he was on his way and gave me an eta. Lots of reminders in the days leading up to the installation today.
Liam arrived and was lovely. Friendly and polite (offered to take his shoes off!) and really super efficient! He cleaned up as he went, mopped up the water splashes, checked I was happy with the placement and showed me how the machine works, how to change the filter and lamp (even easier than my old original) and tidied everything away too! I'm so happy and very impressed. Outstanding level of customer care! Thank you so very much 🤗
The installation was quick and…
The installation was quick and efficient and the engineer, Liam, was very friendly. Very pleased with the product too.
Darren who came to fix the machine was…
Darren who came to fix the machine was really helpful and professional, highly recommend it
Great Customer Service
Thank you, Ezekiel Villamor for guiding me step by step with the ordering of my home water system. You were very kind and patience in answering any questions I had.
10/10 for customer care and support
The representative was exceptionally helpful and polite and acted on understanding and kindness towards my situation. They were very helpful and able to ease my anxiety over my situation and help me to get to the bottom of the problem and come up with a solution
Ezekiel is really helpful
Ezekiel is really helpful, and was really patient with me until I was ready to get this sorted.
She is friendly, professional and very helpful with explaining everything.
Thank you again :)
Ezekiel nice and supportive lady,great…
Ezekiel nice and supportive lady,great customer service. Helpful and nice,really good service. 5+ STARS Ezekiel was nice to speak with you!
Excellent Service!
Exvellent Very effectively installed
Very effectively installed
Polite well mannered
Excellent customer service
Cleaned up any mess made
Well done Liam you're a credit to the company 👏
Ezekiel was absolutely amazing
Ezekiel was absolutely amazing! Amazing customer support and definitely made my day. Fantastic communication! Can’t wait for my installation :)
Brett was thorough and had brilliant…
Brett was thorough and had brilliant communication.
Brett did our installation this morning…
Brett did our installation this morning - very professional & did a good job in less than an hour and with little disruption . He explained everything clearly and it was a pleasure meeting him.
Dreadful Company
Dreadful Company, I have been with them for 10 years, so paid a lot of money to them. we changed the Our Taap machine recently as the old one wasn't working very well and have gone with a Bibo which is amazing, however OurTaap want me to pay the filter subscription up to Feb. Am taking them to the ombudsman as they refuse to send me the signed agreement that I requested. 10 years I was loyal and they tret me like dirt. Never again

Svar fra Our Taap
Mr Liam came to install the machine
Mr Liam came to install the machine. He was very helpful and he taught us everything regarding the functioning nicely.
Fantastic water system
I have had my water machine for several years and love it. I just moved home and the engineer came to install my water system, Joe was very courteous and the install was quick, he changed my filter and lamp too.
Great service felt straight forward…
Great service felt straight forward well spoken lovely to deal with my please can't wait to taste it great good luck in life with whatever you do ezekiel was a belter great experience
Perfect service
Liam arrived on time, installed quickly and ran through the operations of the dispenser. Great job!
Dette er Trustpilot
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