Oppostore Anmeldelser 

How I wish I had read the other reviews before ordering. Their customer service is appalling.

We ordered a phone which was returned unopened as wrong model was received.

Over the next two months we made at least 5 calls asking for a refund. Only to be fobbed off with platitudes. At least 3 times we were told we would get a refund "in 24 hours" - dream on.

One call two months after the return we were told the return had only been received that day. Despite being told on the first call it had been received.

It was not until I emailed customer services threatening legal action and Trading Standards that the refund was processed.

On receipt of the refund I filed a GDPR SAR, only to be fobbed off again. They obviously had no desire for me to know the extent to which my account had been mishandled.

Do not touch with the proverbial bargepole

Customer service when buying direct from their website is appalling.

Purchased a Oppo Find X9 ultra (£1500!) advertised with a free gift of a X3 watch (£350). The watch did not come with the phone delivery, one month on I have been chasing customer service via email and WhatsApp app with no confirmation of when the free gift will be dispatched.

They have links on their website for claiming your free gift through third part sellers but nothing about claiming for direct purchases. When you complain to customer services you get an automated response saying words to the effect of "how can I help", even when I stated in my original email what my query was, I respond again then nothing.

My only option now is complain to trading standards.

Purchased an Oppo X9 Pro and took them up on the trade in offer. My phone was immaculate and they offered a good price.
I sent off the phone in the provided pre paid package and waited patiently. Nothing, not even an email to update. So I contacted customer services via email, only to be told I need to wait. So I waited, and still nothing.
After continued chasing I finally got an answer saying they were going to offer me just over half the original price. I challenged it but was basically told tough, so I reluctantly accepted. They said the money would be paid into my account right away.
That was a month ago.....
Tried chasing a few times and now getting ignored.
Bunch of thieving crooks. Avoid at all costs!

Oppo holding £1,500 hostage after DPD lost my next-day delivery.

I am writing this to force an escalation from a senior decision-maker, as your front-line customer service is completely failing to resolve a clear-cut issue.
I ordered a device on June 26th, paying a total of £1,500 including next-day delivery. The package was sub-contracted to DPD, who have since confirmed that the parcel is lost.
Despite calling multiple times and sending escalating via email, Oppo support is refusing to issue a replacement or a refund. I am being told I must wait 14 to 21 working days for an internal "investigation.

This is a direct breach of the UK Consumer Rights Act 2015. My contract is with Oppo, not DPD. Under UK law, risk remains entirely with the retailer until the goods are physically delivered to the consumer. If your third-party courier loses a parcel, that is your financial dispute to resolve with them in parallel—you cannot hold a customer's £1,500 hostage for up to three weeks while you check your own supply chain.
I will not wait 21 days. I require a manager to contact me immediately to arrange either an immediate next-day replacement or a full refund.
Order Number: 1094267

Terrible after care. I've sent my phone for trade in, I wasn't happy with the value so I asked for my phone to be sent back. I haven't heard anything since then. I'm still waiting to receive MY PHONE and they don't respond to emails. I suggest not buying from oppo but go via 3rd party instead.

Pre-ordered Oppo Find X9 Ultra at pre-sale event, received on May 8 the official retail date for UK. Very happy with the phone and it's exceeding my expectations. The order process could do with a lot of improvement from Oppo UK with updating and communicating with the consumer considering the process of buying on there website was a horrible experience on the morning of pre-sale website crashing and delay of ordering confirmation. Otherwise no problems once dispatched with DPD and the gifts were all complete which was as promised.

The device is fine but the delivery tracking isn't good. The phone arrived but I didn't know when to expect it, it took three days.

I traded in my OnePlus Nord 3, which always had a case and screen protector. They offered me £80 on the Oppo site during purchase of a Find X9. It took them 7 weeks to reply, only to say it had minor scratches on the back and would I take £75?

They say to include the original box with your phone for the best trade in price but the packaging they supply to you is slim, only designed to accept the handset and possibly the charger.

I like the device, good performance, great battery life but my store experience would dissuade me from buying another Oppo smartphone.

Worst experience purchasing online. 0 customer service, you can't get a hold with anyone from their team, chatbot resets every 2 minutes, saying "sorry we missed you", whilst it's the other way round. I tried on multiple occasions, and wasted hours before I got connected.

I opted in for the trade-in and bought a new oppo find x9 pro, it's been nearly 4 weeks and have not heard from them on anything about my old phone.

I would genuinely advise against purchasing directly from the oppo store if you can. Unbelievable how a global company like this, could have such a bad experience...

Went though the trade-in process. Endless delays and impossible to communicate over the phone. I traded in a 4 year old Find X3 Pro which was in absolute mint condition. They offered me £119 for the phone initially and then knocked the offer down to £84 claiming it had scuffs and marks - which was not true. In the end they refunded £84 plus £200 bonus.. so I received a total of £284, equivalent to a 25% reduction of the price of the new Find X9 Pro (£1099)

Previously had an Oppo so thought I would get a new one. Two main issues with this company. 1. The pricing is highly dynamic. When searching for a phone, if there is a current discount and you dont buy immediately the price changes back to the original. That can be a difference of £50-£100 so is a significant difference. Even clearing cookies does not change the behavoir on the website. This is quite unethical. 2. Having then decided and able to buy a phone with a discount the second problem that occurs is that the phones arrive with a broken seal on the box. I rang to complain and was given instructions to return the phone as they should be intact. After returning , 10 days later I receive another phone with the same issue. The green seals on the box on the right hand side as you are looking at the phone was broken again. The break was perfect along the dotted area so looks like it was cut with a knife. I was so cross and disappointed. I rang 3 times, the first time was like an answer machine which said the line was full, 2 nd cut off then third time answered by Carl who arranged the original return. He discussed it with his manager who said- only in the UK many buyers have had the same issue. They have fed back to Asus?? that this is a problem with the stickers. Apperently they might need to use all the stickers up before getting a different supply- INSANE, if true why not contact manufacturer and source elsewhere? They then blame DPD delivery. So a phone can sail across the ocean on a container ship, but seal broke when packaged in a jiffy and bag?? He reassurred me that it is a new phone and not a recon as IMEI number does not have a code after it on their system. So what about Chinese Government only interferering with phones for British market if it only is a problem here? Or bad actors at Oppo themselves? How do I know there isnt any interference or trackers? Well I cant know. If they are all broken on the seal on the right side with a knife then that indicates a pattern and human interference. Would I buy again from them - no I would not

Absolutely trash customer service. Phone line? Dead. Webchat? Dead. Email? Unanswered. If this wasn't such a big brand, I'd say this website was a SCAM.

Just received a pair of earbuds with the box being in worst condition I have ever seen - damaged and no security tags. The right earbud not working at all. How to report such businesses, as trust pilot wouldn’t be enough to report them?!

Returned a car charger and a wireless charger a month ago, only found out through my own effort of emails that my PayPal email address was 'wrong'. Gave the same correct email again 5 days ago and still no refund.

If I hasn't of emailed constantly, I probably wouldn't of even known what happened in the first place.

I can't be bothered to worry over £60 anymore but i won't buy anything from the storefront again. It's a shame because me and my other half own flagship oppo phones.

Genuinely quite awful business practise.

Edit

*I eventually got a refund but took at least a month and a half, so changed to 2 stars*

This review is about the 'Oppo Authorised Reseller' "Five Tech Limited" which trades at the website> oppostore.co.uk. Not to be confusion with the Oppo.com. webpage.

I contacted Five Tech by email to give feedback regarding my purchase experience with this "Authorised Reseller", I have included my email, but I am unable to attach the photos of the terrible state of the items that were delivered by Five Tech's Courier of choice, and the inadequate 'plastic courier bag' which contained an 'Oppo Pad-Air Tablet' and proprietary premium case.

I sent the email twice due to no response from Five Tech to the first, 'email tracking' confirmed it was opened on BOTH occasions. If Oppo wishes to promote a strong UK market, this Reseller is destroying any hope of achieving this.

I strongly advise anyone NOT to use Five Tech to purchase Oppo products. Unfortunately the Oppo.com website automatically redirects the customer to Five Tech (oppostore.co.uk) when 'SHOP' in clicked on! My email is below....

To Customer Services Team
I am a new customer of OPPO products. I bought the Oppo Phone first, the X3 Find Neo, and now direct from the OPPO Online Store, the PAD-AIR (Invoice Attached). Okay, the praise first. Thank you for the speedy despatch process, it was very prompt. Now the bad stuff, remember I am a NEW customer of your products, my experience and what I tell my friends, together with any review on Trustpilot COUNTS! Please look at the x3 photos below.
The DPD Courier and/or your despatch department needs a shake-up. What on earth do you expect your premium items in the quite attractive sealed cartons to look like after the customer receives them, when you just shoved them in a superficial Plastic Delivery Bag? Well look at my photos and you will see. Ruptured Delivery Bag with the Contents Hanging Out! Is this what you are quite "okay with" as a good customer experience? Take a leaf out of Amazon's book regarding product despatch and 'Over-Boxed' your products.
Thank heavens the PAD AIR was still functional and continues that way I hope, my whole experience of receiving a new purchase left me feeling let down and disappointed. I sincerely hope you take my comments seriously, you would do well to learn from this.

No cash back 200 £promesses no OTP authentication code is a scam for oppo find X5 pro
!!!!

No happy customer buy OPP find X5 Pro and no OTP authentic code no 200£ cash back claim scam !

Awful/horrible experience
Awful/horrible experience.

Avoid at all cost.
Avoid at all cost.
Avoid at all cost.
Avoid at all cost.
Avoid at all cost.
Avoid at all cost.
Avoid at all cost.

i got a phone called Oppo find X3 Neo with trade in the program a month ago. The Website offered me for my Ex phone (pixel 4 XL) £275. However, although it's been more than a month they didn't refund to me for my ex phone and refused to pay it back to me. Finally, i told them send my phone back and don't wanna buy your phone too. They even didn't care and after a week sent my ex phone. I will never buy again from Oppo as they never keep their offer or promise to Customer!!!.