Only Games Anmeldelser 

Ordered a miniature, around 15cm high I guess, it came to me loose in the packaging, not in any box, container, padded or anything, just loose in the package which would obviously be thrown around by the postal service because thats what they do, the mini has 6 hands and due to this "unconventional" packaging the 6 hands lost a total of 14 fingers with 1 hand being torn off by the time the model came to me, also the entire lower half of the model has ''detached'' from the upper half, yey. Additionally the model is bent as hell so now glueing it back is a hellish experience (cannot use the hot water trick to unbend it because the elements are really thick). The model was supposed to arrive as a, well, a model, a single thing, in total it arrived in 17 parts. My review on their website was deleted for apparently no reason other then being a negative one.
My previous experiences were relatively positive but seeing that they removed my review and every single thing i ordered from them before has been (just like this one) late, I highly recommend not buying from them, its a shame because they have some good models on offer but if those models arrive wrecked there is no point in buying from them.

As I got a bit scared when reading all the bad reviews while waiting for my order, I thought I'd add one positive to the bunch as usually the satisfied customers don't bother with writing reviews.

I placed my order thinking that it would arrive in 10 working days, when it actually states that it takes 10 working days to manufacture the product. After 8 days I made a complaint through the contact form on their page, to which they promptly answered the next business day. A day later my order was dispatched with a tracking number and I got the product a week later (ordered to another country). The product is awesome and I have zero complaints about the quality. I will be purchasing again from these guys.

The only pointer I'd like to give to the people at only-games.co is to fix the "contact us" link on your order confirmation page. The fact that the faulty email address there bounces all emails back to the customer makes it really feel like a scam. This also made me worry about my purchase and brought me here to read all the Trustpilot reviews. Would be five stars without the hassle of trying to find the right avenue for contact.

Ordered beginning of April. After 3 weeks I asked where my '10 day turn around' was and they quoted an issue with their printer and having to remake parts. Order finally turned up another two weeks later. Half the items not there, a bunch of the items that did show up were disfigured or damaged, and some of the items were either duplicated or missing connecting parts to complete the miniatures. Also, bits that I didnt order in the package. Emailed them and told them this. Took them two weeks to respond apologising and stating they will reprint and sort me an order number the next day.

Nothing. Not a peep from them. Have emailed them again to chase up and just radio silence from them. Do not order from them.if you have, cancel it and get a refund. Order your parts from else where. I'm organising a refund of mine as the service and products recieved were just garbage.

I am super satisfied. The print quality is very very good.
The delivery is fast and the figurines are well packaged. So I am a satisfied new customer!

I will give your site to my friends.

Thanks again!
Marc

Amazing service came very quickly love the models can not wait to paint them

Shipped faster than estimated. Nice, sharp miniature.

Ordered one thing from the "legit" site around March 11th and after nearly two months nothing has arrived. I have emailed the customer service people and nothing. If you read this, just simply stay away.

(english is my second language) Horrible. truly horrible DO NOT buy from only-games. i ordered january the 10th it took about a month and a half to get the models and even then things were missing. bases and bodies. and when i contacted them through "contact us" first two emails they replied to, then they usually took weeks up to a month to even reply until they just started to ignore me. it took them almost 4 months to replace 3 25mm models and 4 bases. and they dont even send them properly i almost didint get the replacement at all because they screwed up so many times. among things not making it clear to customs whats inside the package and so on. if i didint by pure luck found out. it would have been sent back (this was after they stopped replying) so please for your own sake find someone else who sells stationforges models (copy pasting my review from their site to here. as they likely remove my review for giving it 1 star and being honest)

It took 26 days for me to receive my order. We are far from the so-called 10 days.
In addition I had to pay customs fees (10% of the order anyway! And again because I noticed it, otherwise it was 3 times more!).

The figures are of poor quality. 3 figurines are broken, one of which is not even what I ordered!!!
3 other figurines are in poor quality.

Don't worry though, with this poor quality their company will quickly close and they will stop scamming people. I have several friends who have ordered from them, they have exactly the same problem: slowness and poor quality.

Never order from them!

UPDATE 03/05 :
It's wrong. you bought a packing slip 12 days later, the shipment was still sent 10 days later. You are just trying to save time.

Regarding the missing parts. The fact that the figures are missing parts is also the fault of the carriers? The fact that the parts are of poor quality is also the fault of the carriers???

Stop taking people for suckers.

It's been a month and my order hasn't even been proceeded. Seems to be the case for everyone else. Customer support isn't being helpful either and seems scripted.

I'm not sure what's going on, but I avise to stay away as long as the situation isn't sorted out.

EDIT : While they answered my negative feedback, I'm still waiting for the answer from the customer support.
EDIT 2 : 1 week later, and yet no response from customer support.

I am having the same experience, spent £40 and have had no update to when or where my order is.
Ive sent an email and it has not been delivered, seems to be a fake email.
This is looks shady as hell the more I look into them, does anyone know how to get into contact with them?

You reply asking me to put my private order number online where everyone can see?
You have my email address and I have submitted a form, this is not very professional at all, I should not have to go through the reviews to be able to contact your company.

I've sent 3 emails, I ordered back on January 24th and still no word if my items are shipped or being made or anything. If anything If thr company could just keep their customers updated that would make a world of difference. I just enjoy painting the miniatures for my husband's DND group so I'm not in a rush just want to know if they are in the middle of making them? or shipping is delayed? Or something would be wonderful.
*UPDATE *
I finally got my order in and it was better than I expected. Even though the company is backed up with orders I must say there products are amazing, each miniature was absolutely stunning with amazing detail and quality. Will be purchasing from again knowing the shipping will be a while but totally worth the wait. Thank you for there team for reaching out to me and I hope everything is going well and better for them (3/11/2023)

I'm having the same experience as many others who have commented below. My order was placed on December 28, and I still haven't received anything. Also, no reply to my inquiry via their contact form on the website. I needed my minis for a session a while back now, but I had to find replacements from other places. Still, I would like to receive my order, but patience is soon running out.

While I can't comment on their products I can comment on their service. I had to cancel my order as I both needed the miniatures around the 5 day shipping estimate and I also wouldn't be around to receive them later than 10 (which I later found out was closer to the actual shipping time).
They got back in touch with me quickly and respectfully, sorted out my request without issue.
Sounds like they've got a lot of orders to handle and if you've got the time to wait you at least know customer service will get back to you when they can.

I started using only-games from July 2022. I have placed 7 orders since then till now, January 2023.

The quality of the orders have been excellent. The wait time has been 4-5 weeks average. So a lot longer than they say. Just take this into consideration when ordering.

Customer service comms has been good and in one order a model was missing and was printed and posted out within 2 weeks.

Now I have one order that I placed on the 6/12/22 and I got tracking info on 11/01/23. Royal Mail tracking says 'we are expecting it' , this means RM have yet to pick it up from the company and scan the parcel into the RM network. It also means that only-games created a package label for my order.
Now on 1/2/23 it still says the same on RM tracking, no delivery arrived and no response from customer support (who is only one person who I won't name doing all the customer services I think as it's that individual who has helped me previously and been very courteous and helpful).

As I work in retail and customer services for over 30 years I would put my expectations on service to be high but reasonable.

The response to my order query (4733) has been zero. By the Consumer Rights Act 2015 I can take further action but the service and quality of goods has been great up to this point.
I don't get why this is the negative experience I am getting? It's a shame as got off on a good start.

Happily come and work for them to sort it out!

No wonder you don't post your trustpilot scores on your website.

Great customer service is not difficult. Your only harming the future of your business, sales potential and longevity of the business. It also brand damaging for the companies that rely on your service to provide their customers with their products via you.

I will be taking this up with some of those companies!

If you can't take this review and your business seriously then you should not be doing it.

Also, where is my expensive order? Please.

Their customer service is non-existent. Every email comes from a 'no-reply' email address, and even the returns email they give on their website replies that the email address doesn't exist. Ordered an item, said 5 days to make. It took 3 weeks. Used their website's "contact us" form repeatedly, and it took over 2 weeks to get a reply. When they did reply they said it was still being manufacturer. I replied and told them to cancel my order as it was so late I no longer needed the item. They never replied, and shipped the item anyway. Awful way to run a business.

Edit: Both the claims in the reply are inaccurate. They did email me after they saw my review and wrote their reply, that email said they would refund me. I got a refund notification from the site a day later. They updated their website a day later too to remove any mention of an email address, so refunds can only be requested via the contact form they clearly ignore. Oh also they asked in their email to me to please update my review to talk about the model quality. That seemed really important to them, so I'm happy to oblige: The model quality is sub-par and not accurate to the images on the site.

Rated 1 star initially due to no response from customer care after a month.

Mini's finally arrived and it was WELL worth the wait. Exceptionally well printed, minimal clean up and well packaged. I will be using them again.

Placed two separate orders, the first one being on the 18th December, and the second one a couple of days later.

The second one arrived a month after the order was placed, the models themselves are to a really high standard and the packaging was great, but the first order hasn’t arrived and there is no way to contact them. Every time you email them it bounces back, and when you go to their site to fill in a form you get nothing back.

EDIT:
My first order finally arrived (31.1.23) and Only-Games have reached out to me. Again the miniatures themselves are fantastic, great detail and lovely packaging. I think the surge in sales has slowed down production time, but a simple email would of been nice to let me and other customers know that this is the case.

Avoid at all costs. I made an order on December 1st and have yet to actually receive the order. In fact, they haven't actually sent the order to ship yet. This place should be shut down!!

Ordered a mini for a campaign starting in the new year, promised 5 day delivery, item hasn't arrived a month later, emails given by website are broken, search of the internet also gives broken emails, 0 customer support, awful company I will not be using again.