In general the service is good, quick and easy to follow. The user experience is good in general as well and they respond quickly. One downside is that they send ‘how are you doing’ emails too quickly... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Very frustrating site. When trying to log in I'm advised immediately that I've been locked out due to too many attempts despite the fact that this is my first attempt. This has now happened twice an... Vis mer
Selskapet har svart
Quick place place Oder and choose delivery option, but pharmacy let me down did not contact me. Had to call multiple times as they had not received confirmation for my request, that took long
Excellent service from Boots Online Doctor. The whole process was straightforward, professional and very convenient. Communication was clear, everything was handled efficiently, and I felt well inform... Vis mer
Informasjon om virksomheten
Om Boots Online Doctor
Skrevet av virksomheten
Health shouldn’t have to wait. With the Boots Online Doctor, it doesn’t have to. Simply go online at a time that suits you and order prescription treatments and home test kits. With pick up in store or free home delivery for most medicines, it’s healthcare without the hassle.
Kontaktopplysninger
Storbritannia
- onlinedoctor.boots.com
Convenient care without the hassle
4,3
Enestående
7k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I’ve used online boots doctor and have…
I’ve used online boots doctor and have been very happy with the service and any questions I had were answered very quickly I so pleased this service is avalible.
5. oktober 2026
The whole process of using Boots on…
The whole process of using Boots on line doctor is very easy.
I had been struggling with my weight since I retired and although I do a lot of exercises including walking 15,000 steps a day I was not loosing any weight. I was very anxious of using weight loss jabs and I’m not too good at online stuff
When I applied I was surprised at how easy and quickly it was to complete the questions including sending a couple of photos of myself.
Boots responded within 24hrs and I received my first 4 week course within 3 days.
Every week I have had emails on tips and reminders to reorder.
I have been using Boots online for 4 months and have managed to loose 3 stone.
I also use Boots for my hearing aids for over 10 years.
Fantastic products and aftercare.
Scott.
5. oktober 2026
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
When I tried to re-order Boots had no…
When I tried to re-order Boots had no record of my previous order and thus refused my purchase and I'm still waiting on refund for my re-order... terrible customer service from a company that prides itself on British high streets
Never use again
5. februar 2026
Svar fra Boots Online Doctor
Hi John, we’re sorry to hear about the issues you experienced when trying to reorder and the delay with your refund.
I’ve checked your account, but I’m unable to see any previous communication with us regarding this issue. If this is still an issue, it would be best to contact us directly through your account so our team can look into this further and provide an update.
We apologise for the inconvenience caused and appreciate you taking the time to share your feedback. Thanks for choosing Boots Online Doctor!
Reliable service
1. oktober 2026
A seamless process with good…
A seamless process with good communication. Quick to respond. Reliable delivery through Royal Mail.
5. oktober 2026
The communication is always very quick…
The communication is always very quick and supportive
1. oktober 2026
Svar fra Boots Online Doctor
Thank you for sharing your feedback, Raymond. We’re sorry to hear that you’ve been waiting for an update and feel that it has taken too long.
I’ve checked your account and can see that your order was approved on 2 October and has been sent to your chosen store. Usually, it can take around 24 hours for the store to send you a text message once your order is ready, although sometimes issues can occur and this may take longer.
We recommend contacting the store directly to check the status of your order. If you experience any issues or they’re unable to locate it, please contact us directly on 0203 3183773.
We apologise for the inconvenience caused and appreciate your patience. Thanks for choosing Boots Online Doctor!
The team gives good advice on diet and…
The team gives good advice on diet and weight management. They also holds webinars where you can attend and learn.
5. oktober 2026
The cost and the need to go into town…
The cost and the need to go into town to collect my prescription is a disadvantage.
10. juli 2026
Price and ordering
Price: it changed every month for no reason as I remained on 0.25mg every month.
Notifications of the next month’s dose. After the first month you were asking me to order again within two weeks! I sent a message after I had bought two doses in one month and you said I could order whenever I needed to. I did so and had to go through another vetting and you did not realise I had already ordered my next month’s dose.
I have managed to lose 11kg which was the object. I was also using will power and having established a regime hope to now maintain my new weight and even lose more without wegovy.
30. september 2026
Svar fra Boots Online Doctor
Hi Sue, firstly, congratulations on losing 11kg - it’s great to hear that you’ve also established a routine and are now looking to maintain your progress.
Just to clarify, our pricing doesn’t automatically change each month. Prices may change if a discount has been applied or if our pricing is updated, and the price is always displayed on our website before an order is submitted.
For weight-loss treatment, our reminder is sent around 3 weeks after the initial order to give patients time to arrange their next prescription. We appreciate that this may have felt too soon in your circumstances, particularly if you had already purchased more than one dose. There can also be occasions where reminders are sent earlier or later than expected due to technical issues.
Thanks for sharing your experience and highlighting where the process could be clearer. Thanks for choosing Boots Online Doctor!
The app is easy to use
The app is easy to use. Quick response to questions from medical team and additional support from team in store
6. oktober 2025
Very easy and quick to use
18. september 2026
Just one thing would improve the quality of an already great service.The message service is great but the…
The message service is great but the communication for the next order is unclear. The overall service is really good though
5. oktober 2026
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.