EdinburghOnlineBoilerCo Anmeldelser 

Response to Online Boiler reply.
Thanks for your reply.
I think you missed the point of my concern.
I had a brand new boiler that was faulty, I was told that now it was installed it was a warranty.
I asked for a replacement or refund both of which were refused.
I now have a brand new boiler that has been repaired before use.
I do understand the repercussion of poor reviews and I did mention you had positive reviews but I felt it important to be honest about my experience. The main issue being the lack of concern or procedure to deal with this.
You did not correspondence with Vokera, you told me to take it up with the Merchant, it was in fact Scott the engineer who called them to try and help as I had no heating or hot water.
Nothing personal just worth considering in future.
I hope you will take this in the spirit it is intended and you will refrain from commenting on myself and daughter personally and without foundation.
I trust this brings the matter to a conclusion.

Original post.
I have just had a boiler fitted by this company. I did look at reviews beforehand and they seemed positive overall.
Unfortunately the boiler they installed was faulty and there wasno facility to speak directly to them as they don't take phone calls.
They are now not communicating at all despite whatsapps and emails.
I did manage to speak to the owner Fraser because he called the engineer but he was very unhelpful and at times rude telling me it's not his problem, I was just unlucky and he didn't have a process for this.
The independent engineer was very good and communicated with Vokera directly as Fraser wouldn't, they sent an engineer but I was left with no heating or hot water in the interim and no way to contact Online Boiler Co.
I'm sure many people have good experiences but I felt it worthwhile highlighting this issue and the attitude to the customer of the owner.

I cannot believe how easy this process was. My boiler was condemned and within 3 days I had a new one fitted at a fantastic price - easily beating their competitors. Scott & Paddy are an absolute credit to your company. Thanks for all your help - Laura

Wow! what a service ordered on Thursday afternoon fitted and running Monday lunchtime. Couldn't beat the price hundred of pounds cheaper, and for a Worcester combi boiler. Also happy they arranged a time and were here ready to go. Scott fitted the boiler, overcame any problems with great efficiency. I would say he went the extra mile with some adjustments he had to make. It's a complete service old boiler removed and new boiler tested before leaving. Very happy and I would use them again, thank you

Hi was a bit apprehensive in dealing online with a heating company when i contacted the OnlineBoilerCompany my fears were gone they answered every questioned I asked they made it so easy the final step was when Scottie and Paddy arrived to fit my new Boiler and Radiators they arrived early first impression they guys know their job very friendly explained everything a good company to deal with and thanks to Scottie and Paddy for a job well done when my Wife and I returned the job was complete tidy filled in guarantee Scottie explained how the boiler and radiators work satisfied customer EDDIE

Can not fault anything by the Online Boiler Company. From first port of contact I had my quote very quickly which was miles below others I received. On paying I had my date for fitting which went without a hitch. The fitter was chatty and pleasant and complete the job to a high standard answering all questions I had. There is nothing negative I can say, I would recommend to anyone and would use again in a heart beat. One very happy customer.

The guys that turned up scott&paddy done a fantastic proffesional job. Nothing was a problem. Onsite 8am done job no problem very tidy workers. A credit to your business.

Scott and Paddy fitted my new boiler, absolutely fantastic team, and their workmanship, what can I say beyond words really very.......... very professional, and did things as they should been done, unlike the previous installers who were not good at all. these guys are once again absolutely superb, Clean very efficient, and experts
And of course the banter!, wonderful
Thank you also to, TheOnlineBoilerCompany for
The polite courteous way things were organized
I can highly recommend these guys
I was a bit apprehensive about paying online but no no problem at all, fantastic countless stars
THANK YOU
Kind regards
Had a wee teething problem, and Scott attended to it very .... quickly, one of life's true gentlemen, so few and far between these days.
THANK YOU

From the onset, a friendly, efficient company to deal with. Paddy and Scott got stuck into the job at hand and shown a great deal of consideration towards the 100 yr old person they were fitting the boiler for. All-in-All..... excellent 👍

Scott and Paddy did a great job as usual, great prices compared to other companies. Used them few years back and again now and very happy both times. 100% recommend.

I would definitely recommend Glasgow Online Boilers. Sent a few photos of my old boiler and then was given a quote and within a few days the new combi boiler was fitted. Scott and Paddy were brilliant, nothing was any trouble for them, didn’t even stop for coffee. When finished Scott explained everything to me about the workings and he even registered the boiler for me. Great job guys, thank you, I’m a very happy customer

Boiler broken down, let down elsewhere. Dropped message and new boiler installed within 24 hours. Great lads and Great service 👌

Another great job done. This is the second time I have used Online Boilers as they had replaced the combi boiler in my old house. This time it was a rip out of old system and replaced with a combi. Great to see Scott and Paddy as they had done the other house a year ago. New boiler fitted and concealed behind existing kitchen cupboard where old boiler was. A really neat job. Thanks guys, first class again 👌

Highly recommend this company. On hearing I had no hot water or heating , due to a leak , since Christmas Eve , they were out within 2 days. Paddy and Scott fantastic workers, no breaks , even although they were offered food , they just cracked on with the job. Fantastic price , excellent service.

Combi boiler exchange
Was a bit worried at the time having to pay most of the money up front but wasn’t disappointed the 2 men turned up on friday 25/11/22 as arranged at 7.30/8 am and Scott and paddy really nice guys to talk to and just let them get on with the work.
Got a phone call just after 11am that was them done and what a job no mess or anything to say they had been.
Excellent work and amazing price for a Combi Boiler 👏🏻👏🏻👏🏻

Company gave me quote via pics I sent and was very fair for boiler replacement. Guys were punctual and great workers. Explaining what they were doing and went over how use system. They also filled in guarantee with manufacturer which was great. Highly recommend online boiler company many thanks John

Great service from the guys today! Quick and efficient install of the new boiler. Communication throughout has been with ease. Highly recommended!

They are bang on done a great job and cleaned up after themselves would recommend

The team installed & replaced my old boiler in less than 2 days from the 1st call - really fast & professional

Phoned one day and the very next day it was installed. No fuss no bother and at a fantastic price. Very professional and helpful. Would highly recommend them

Excellent service start to finish at a great price. Put in enquiry on Wednesday night and straight away someone got in touch with a quote. I was a bit skeptical about paying upfront cost however everything went to plan, Scott and Paddy were here for 8am on Friday as advised and had this completed well before lunch time.