Omo Anmeldelser 

After all my reviews, and then asking to get in touch to sort things out… this was the response!

Thank you for reaching out! Olivia is here to help 👋

Unfortunately, the the refund process is can’t be processed due to the fact that this order was placed more than a year ago.

Your subscription has already been canceled, so it will not renew and there'll be no further charges.

However, we hate to end things on a bad note, so I’d love the opportunity to help you make the most of this experience. What if I extend your access to the app for one year—for free? This means you can enjoy all the benefits of the app for an entire year, without any additional charges.

Would you be interested in this offer? Just let me know and I’d be happy to get you set up.

Thanks.

Kind regards,
Olivia
The Omo team

I DONT WANT THE SUBSCRIPTION- you’ve been billing me for over a year and I emailed to say I wanted to cancel almost 6 months ago. Stop offering to extend the subscription for free! I used it for a few weeks, and it didn’t change my life. It’s just food tracking, no frills, no suggestions and the flipping auto renewal has nothing to do with making it easier for your subscribers, it’s so you can make more money from people who are unaware of the auto renewal. You’re a bunch of scum and I hope your company falls flat on its face. Too right if it does.

Tut es nicht, wenn ihr die Nutzungsbedingungen nicht akzeptiert könnt ihr noch nicht mal kündigen. Und die Antworten nur in Englisch. Die App ist ohne noch Zusatz Pakete zu zahlen, sinnlos. Lasst bloß die Finger davon.

Awful. The plan was okay at first but I stuck to it for a couple of months and didn’t see results at all. Thought I’d cancelled, couldn’t even log in as it said there was no account in my name anymore. Still auto renewed and took my credit card over the limit and I got charged. Tried emailing OMO and ‘Jules’ the seemingly AI idiot just kept auto replying with no and reasons I dishy qualify - told me to take screen shots but I can’t even get into my account as I cancelled it!! Awful awful awful. Scam artists and fraudsters who will take your money, give no results and not even have a real person on their customer service you can reach.

Signed up today 2/28/25 & after reviewing program realized not what I thought the program would be and found it too difficult to follow. As a result request cancellation of subscription. Thank you

Es una ESTAFA, me la descargué por una semana para probar y me están cobrando 18€ cada semana automáticamente sin suscripción!!

I purchased this app yesterday paid £25 And now it's saying its expired i paid for 3 months and it's saying i have to pay another 20pound something to get access again this is ridiculous and I can't find anywhere other than this page to report it

I am extremely disappointed with Omo and their shady subscription practices. I unknowingly got charged for an auto-renewed subscription that I did not agree to, and when I reached out for a refund—explaining that I am a struggling student who hasn’t even used the app since December 2024—they refused to help. Instead, they kept deflecting responsibility, claiming that their policies don’t allow refunds, even though I had no idea I was still subscribed.

They did not show any empathy or willingness to assist. I feel completely taken advantage of, and this unexpected charge has caused me financial stress. A company that truly values its customers would handle situations like this with fairness, but Omo clearly prioritizes profit over people.

If you’re considering signing up, BEWARE—they will quietly auto-renew your subscription and refuse to help when you try to get your money back. Do yourself a favor and avoid this app!

Ho pagato, ma oltre alla ricevuta di pagamento non ho avuto altro. Come faccio a iniziare il percorso? Grazie

PLEASE DO NOT FALL FOR THIS SCAM!!!

I initially purchased the subscription from the omo to help to loose weight on April 2024. After using it some time, I do not see any good result as the calorie deficits which catered for me to consume was generic and does not help me to loose weight at all. After trying it for roughly about 4 months, i requested to cancel the subscription as the application does not have any easy cancellation process. There was no reply since!!!! I assumed it got canceled.

Suddenly, I was surprised to check my bank account to see $79 usd have been deducted on feb 2025.

When i emailed the omo team, they are claiming that I do not fit to get the refund policy for wrongful deduction which happened on feb 2025.

They are so adamant that they have to stick to the refund policy but why don't they make sure that the cancellation was requested done correctly!! I was not trying to get the refund for my initial purchase for which they can look into their policy to be fair.

But I am not asking for the initial purchase but the wrongly dedicated amount After my cancellatipn request!!!

They are just trying to scam by saying painting the policy on to customer like us!! I have explained in detail why their program does not work for me but apparently I still do not qualify for refund!!

Please be careful!!

Questa app è molto utile per la motivazione,il supporto psicologico e i consigli, molto importanti, per il costo fanno anche piani in offerta ,esse vuoi disdire sono gentili, non ci sono problemi. Bisogna capire che dimagrire e stare in forma parte dalla mente,e dopo ,da un corpo in forma ,e bisogna impegnarsi molto per avere risultati. Io a 60 anni ne dimostro tutt' al più 40........

This is app is not what it says on the tin, It sells itself by misrepresentation. By stating that it will give you a personalised plan,it misleads you into thinking,that you will be given a program be it meals to eat or excercises to try based on the information you provide.It does far less than cheaper apps that have become household names over the years. All it is,is a food and water tracking app with some bits and bobs to read,to "unlock" more reading. It was pointless for me because I already have an app that I use to track my food/calories.Reading the content only seemed to unlock more reading.

Doing the quiz was a waste of time because it doesn't produce anything useful.I am still unclear on what the personalised element is. If it's the reading,the marketing should clearly state that it will give the user personalised reading content,rather than a personalised program.When I bought the 1w week subscription for £25, the app did not make it clear at the time of purchase that after the first 12 weeks I would be charged over £66 for another 12 weeks through auto renew and there is no way to secure a refund even if you did not wish to extend a contract with them for a subsequent period.

I was auto renewed for another 12 weeks and denied a refund. They list options for you to select as reasons for the refund request and then deny your request for choosing the true reason.

This company should not be able to sell a product through misrepresentation then deny customers any recourse,other than suggesting you keep using the app for a year for free (which is pointless when you've already spent £90 for 24 weeks for an app that doea not do what it says on the tin) when you are not satisfied with the product. It should have a 0 star rating or 1 star rating at the most in the app store.

J’ai testé pour 6 mois et j’ai demandé le remboursement au bout de 3 semaines
La présentation pour vendre l’appli est super et on a l’impression qu’un suivi adapté est proposé
Le coach c’est une ia qui te donne chaque jour un conseil général le tout en anglais , les recettes ne sont pas de saison et pas équilibrées du tout donc le concept de liste des courses n’est pas utilisable le suivi est pas mal pour enregistrer ses dépenses et ses consommations et les séances de sport sont sans plus
Je pense que l’appli reste à développer et a réellement personnaliser mais n’aide pas. Perdre du poids pour les femmes de 50 ans !

Achtung Finger weg.
Ich hatte ein Abo welches ich fristgerecht in der App gekündigt habe. Dafür habe ich auch eine Bestätigung per Mail erhalten (September 2024) . Im November 2024 und im Februar 2025 wurden mir erneut Beiträge abgebucht von insgesamt fast 100€.
Der Kundenservice ignoriert ,dass ich gekündigt habe und geht auf die Kündigung (Screenshot) überhaupt nicht ein.
Als Entschädigung wurde mir ein Jahresabonnement angeboten. Aber das möchte ich nicht.
Ich werde Anzeige erstatten, da es sich hier um Kreditkartendaten Missbrauch handelt.
Mit der Kündigung des Abo entzieht man OMO , die Daten für die Zahlung weiter zu verwenden.
Betrugsmasche.
Kann ich jeden nur von abraten.
Es gibt bessere und vorallem seriöse Apps.

Nachtrag:

Omo schreibt, ich solle meine Mails lesen.
In den Mails streitet Omo ganz klar den Betrug ab. Die wollen das Problem nicht verstehen.

I have complained on this forum they tried to deduct money unlawfully from my account - they said it is fixed and same fiasco this monthso they did absolutly nothing.

Watch your bank statement. These fraudsters have been taking £40 a month from my card - I don’t even know who they are! One random click somewhere allowed them access to my details. Instagram is the main culprit so don’t click on any ads.

Automatically renews and they refuse refunds. Stay away from this app.

I have never wanted this to be automatically renewed since the beginning. I just pay for the first 3 months as trial and use the first month.
Then I changed my phone and forgot about the app as this didn't work for me. Then, when I checked my email I realised that I had been billied. I immediately cancelled my subscription ( that I even forgot I had) and asked for a refund. However, they refused saying this goes against their policies. This is such a scam company. 😒

Ho pagato 25 euro x un piano di 12 settimane ma non riesco a collegare il pagamento all app che ho scaricato successivamente. Cosa posso fare? Avevi già risposto a tutte le domande ma l app mi chiede di nuovo altre cose?

Wie kann es sein, dass ihr das Feld von Abmelden vom Emailverteiler anbietet, aber rein gar nichts passiert?
Nach wie vor kriege ich täglich E-Mails von euch und drücke JEDEN Tag wieder auf Abmelden!!!😡🤬🤬🤬

Wish I could give it no stars! Re download the app after payment for a 12 week subscription after a week free trial. Tried to access the app today and it locked me out and made me pay a second time, now Almost 60 dollars and I am still locked out. Won't refund me any money and customer service just gives me the run around to how I can log in....not getting charged a 3rd time. Offered me free access for a year.lol how is it free when I have now paid for a year and 12 weeks..,.you have got to be kidding me. I have been charged twice, can't log in and can't access so goods not received so I have now taken it up with my bank. BUYER BEWARE!!!!!!

This app is horrible. It doesn’t work the way it supposed to. Customer support is nonexistent. My account ( which I thought was closed) just automatically renewed and they won’t get me a refund. Not only have I not used this app at all for over 2 months, but now I just paid for 3 months that I don’t want. This is a scam please be very careful if you decide to use this app