OMNI Longevity Anmeldelser 

⭐ 1 Star — Extremely Disappointed With Customer Service

This was my second order with OMNI Creatine. My first order arrived promptly, so I had no reason to expect a problem with my second order.

I placed my second order on August 21, and my payment was processed on August 22. As of today, I have received NO tracking information and NO product.

I have contacted OMNI twice to find out what is happening. I received one response telling me that my order is still showing as “fulfilling.” I can see that information myself when I check my order status. What I need is an actual answer as to WHY my order has not shipped and WHEN I can expect it.

At this point, I no longer want the order. I want it CANCELLED and I want any subscription associated with my name/account CANCELLED as well.

The frustrating part is that I have been trying to get a simple issue resolved, yet I am receiving very little actual assistance. A customer should not have to repeatedly contact a company just to get an order cancelled when the product hasn't even shipped.

My first experience with OMNI was good, which is why I ordered again. Unfortunately, this experience has completely changed my opinion of the company. Good customer service means actually addressing the customer's problem—not simply repeating information the customer can already see for themselves.

I hope OMNI takes this seriously and cancels both my pending order and any subscription associated with my account.

Horrible customer service. Have emailed multiple times and have gotten ZERO response. Ordered a one time order, not a subscription and now another shipment has arrived. Did not like the product and now have no way to return even the unopened second shipment. Customer service is non-existent.

I made a one-time purchase from this company and did not sign up for a monthly subscription. However, I was charged again the following month. To verify that I wasn't enrolled in any recurring service, I logged into their website, which clearly showed that I had no active subscriptions.

I contacted the company by email three separate times to dispute the charge and never received a response. I also called the phone number listed on my credit card statement, but the line was consistently busy, and I was unable to reach anyone.

Ultimately, I had to work with my credit card company to dispute the charge and take additional steps to ensure no future charges could be made. Based on my experience, I would not recommend doing business with this company.

This company has the worst customer service that I have ever experienced. They tell you one thing, then ghost you. Then come and tell you something totally different. They absolutely do not stand behind their 30 day money back guarantee.

I have emailed them a total of 16 times and the issue is yet to be resolved. Please DO NOT purchase from this company unless you want to be ripped off as well.

Do not order from this company. I tried to do a return. The order I was billed $123.00 which was theee packages which was $115.00 plus $8 for shipping. When I did the return online, they want to refund me $49, which is totally ridiculous!

UPDATE: After repeatedly ignoring my Instagram messages and customer-service emails, OMNI finally contacted me—but only after I posted a negative review on Trustpilot.

They refunded my original order and provided one return label for an additional shipment. However, I physically have TWO unopened packages beyond the original order. I have repeatedly asked OMNI to confirm how many orders were processed and charged, provide an order-by-order breakdown, and confirm whether the existing label covers both unopened packages or whether I need a second prepaid label.
So if you’re looking for a receipt or order history, write a review before trying to reach them like I did, because it’s taking way too long to get my money back on a product THAT DOESNT WORK.
It has now been several days, and once again, I have received no response.

This company seems perfectly capable of responding when a complaint becomes public, but direct customer-service questions continue to be ignored. I should not have to post another public review every time I need a basic response regarding products they repeatedly charged me for and sent to my home.

OMNI, I need:

1. A complete breakdown of every order and charge associated with my account.
2. Confirmation that both unopened packages will be accepted and fully refunded.
3. Either written confirmation that both packages can be returned together using the existing label or an additional prepaid return label.
4. The exact refund amount and expected processing timeframe.

A partial resolution followed by more silence is not acceptable. Please stop responding only for appearances on Trustpilot and actually finish resolving this directly with me.

SECOND UPDATE AFTER REVIEWING THEIR RIDICULOUS RESPONSE: OMNI responded publicly to this review within a short period of time, yet I am still waiting for an actual response from their customer-service team.

Their public reply states that they are “reconciling” my remaining orders, charges, and two unopened packages—but they failed to provide any deadline or explain how long that process is supposed to take. I followed their instructions and emailed customer service again. I am still waiting.

This raises a very reasonable question: Why can OMNI respond so quickly on a public review website, where its reputation is visible, but cannot provide the same responsiveness through its own customer-service channel?

A public response saying that the issue is being handled is not the same as actually handling it. I still do not have:

1. A complete breakdown of every order and charge.
2. Confirmation of what the existing return label covers.
3. A second prepaid label, if required.
4. The refund amount for both unopened packages.
5. An estimated processing or resolution date.

OMNI also emphasized that it is a small team handling a high volume of conversations. However, customers should not bear the consequences of a company accepting more orders and recurring subscriptions than its customer-service operation can properly support.

This has become completely ridiculous. I should not have to repeatedly update a public review just to receive basic assistance regarding recurring charges and products I am actively trying to return. Please stop posting vague public assurances and have customer service provide the information and resolution I have repeatedly requested.

As a first timer, I canceled my recurring order because I didn't need more at the time. Returned unused, unopened product promptly and refunded less than half of the cost. 30 day money back guarantee is false. No explanation after reaching out. Terrible customer service. 5 gram is recommended dose, ONMI has you buying more. I am left with a bad perception of OMNI and will buy from another company.

LIES, STALLING, STEALING
…… this is my third trust pilot review because putting a review on trust pilot is the only way you get anyone to respond now the most recent response which was weeks ago was from Frank and the only thing he told me was to submit for a refund, but if anybody follows trust pilot in this company, they know that I have emailed Omni longevity over 60 times back-and-forth with Leonardo and Frank and gotten nowhere. I purchased a three bag order from Omni longevity months ago because that’s how it came three bags $115 and it said money back guarantee I didn’t even open the three bags and I sent them back. They only reimbursed me for two because they said their policy is to only reimburse for two well that’s interesting. You didn’t hesitate to take my money for three bags but yet you get three bags back hole exactly the way you sent them to me and you’ll only pay me back for two that is fraud stealing lying to the general public at its best….. you have my product Frank and Leonardo you have my information you have over 60 emails with correspondence back-and-forth. You have all the trust pilot reviews. I didn’t even open that because my doctor advised me against it so I sent the product back the very day I got it. Weeks upon weeks go by, your company responds through Trust pilot making it look like to trust pilot and people that trust them that you are doing your due diligence to keep your customer happy and do the right thing yet that is not what you’re doing. You’re dragging this out and hoping that I will leave it alone, but you have to understand you decided to steal money from the one percent in this country that is a proud American and works hard for her money and I will not stop until I am reimbursed for the third bag, trust pilot administration are you reading this? This company steals is fraudulent in their actions and maybe not to everyone. I’m not dissing on the product. I’m dissing on the way they do business. I have kept the original order. I have sent copies of the original order and every single email and my last two trust pilot reviews which told me to attach the trust pilot review to your customer service and ask them to send it to a manager to take care of it and well third times the charm maybe maybe you will do your part since you’re the one that made the mistake not me and make me whole make this right

Need someone to answer me about my order that I want to return and cancel.

I forgot to cancel my subscription before the renewal date. When the shipment arrived, I immediately initiated a return. I paid $115 for 3 pouches. Going into the return portal, it shows that I will only get $49.50 back. When I inquired as to why that was, OMNI said only two pouches are eligible for return plus a $8 charge for return shipping (which I am fine with). Refund policy says refunds are eligible on unopened pouches, so all should be eligible for a refund. This is false advertising. But even it it's two pouches, the math would be, $115 is for 3 pouches, that equates to each pouch being $38.33. So, if two pouches are eligible for return, I should be getting $76.66 refunded minus the $8 shipping. I have had several emails with what I think is a bot, as there is no customer service number to call and try to work it out. The last two emails have gone unanswered. I would scream to mountain tops for anyone I know to not order from this company. I want a full refund on all 3 of my unopened pouches. It was my mistake to not cancel in time, but getting 50% back on a 3 pouch order is unacceptable. If I could give -300 zeros, I would. So incredibly disappointed!

***Follow-up--I did reach out and they did refund me $77. I still think based on the language in their refund policy all unopened pouches should have been refunded, but I am happy they reacted quickly to my complaint and resolved it quickly. Hopefully, refund come through quickly as well.

great product

Still waiting for the product. At this point I am starting to think I was ripped off. I will not be purchasing again.

They charged me $353 for nothing snd wint give me my money back. That and these dont do anything and the money back guarantee is not valid because they don't respond.

I cannot believe the lack of response with this company. I have communicated with them several times and had asked to cancel the subscription which I heard back but and then sent another order, so now I have been charged for two orders which I did not want. I have been trying to return the product and no one will get back to me. It extremely frustrating.

I’m almost finished with my first order!
I have not seen or felt any changes! They already charges my card for a second month! There isn’t any information when you want to cancel your subscription!
Don’t order from them! This is a scam!

⭐️ Very Difficult Subscription Cancellation — Very Disappointed

I am extremely unhappy with my experience with OMNI Creatine Gummies. My initial purchase appeared to me to be a one-time order, and I was never aware that I had agreed to a subscription.

When I discovered that I was being charged for additional orders, I emailed the company three separate times asking them to cancel the subscription. Each time, I was told that I had to log in and cancel it myself. I could not understand why the company could not simply cancel the subscription after I specifically requested that they do so.

There was also no phone number available to speak with a representative, which made the situation even more frustrating. After several attempts, I finally managed to navigate the website and cancel the subscription myself. In the meantime, I had to block the charge through my credit card company.

Need a customer service number link on email is broken

I have been trying to get a replacement of damaged product during shipment. The gummies, both bags, were melted , forming one big mass in the packaging. Lot # 260304006 exp:11/2027. I simply asked for replacement. Got a couple of replies from "Leonardo". I saw other reviews mentioning Leonardo. Not sure it it is a bot or real person. Customer service is so bad. No phone number, only an email. Takes forever to get a reply. I am so frustrated with this product and their post sale service. I will not purchase anymore from them, guaranteed. It is impossible to deal with a company which does not offer a phone number to be contacted. I am asking now for a full refund. I cancelled my future orders. Be carefull before purchasing anything from this company

Customer Service is a SCAM! I requested a refund and was repeatedly directed on "how to cancel my subscription" with no mention of my refund. I explained that I already canceled but that I am requesting a refund and was AGAIN told how to cancel my subscription without providing information on how to receive my refund (from Leonardo, who I have seen mentioned in other reviews so I'm assuming its an AI bot). Instead of replying, I submitted a new email to customer service hoping to get another person and I have not received a response. Beware ordering from a company that does not offer a phone number for customer service. I am about to file a fraud complaint.

Update: I filed a fraud alert with my bank the same day I wrote this review and suddenly I have a refund. If you want your money back you have to fight for it. Don’t believe the “mix up” they are trying to say. I was very clear in my multiple emails that I was requesting a refund. Shame on companies that treat their customers like this.

It seems that Leonardo, is not interested in resolving this issue or continuing to email me. He was 1-2 emails a day until I got the the reply that they received my return order. I asked why I was only receiving 51.00 in return to my original repayment when they charged me $118.00 originally for a recurring subscription they know I never signed up for. I checked several times to insure I was not signed up for a recurring shipment. THEY SENT ME CORRESPONDENCE that I had NO RECURRING SHIPMENT. One was billed to me and came to my house anyway. They offered $51.00 as a refund for a product I didn’t order and charged me $116.00. This is no way to do business. I am sending this to Trust Pilot and also Reddit as tens of thousands of buyers research what real people experience when they shop on line using Reddit and Trust Pilot. I have no faith anything will come of the inadequacy of my return, but I’ll repost if I hear anything.