Omegawalk Anmeldelser 

What made my experience with this company great is that the shoes I ordered I think they run small, as much as I hate returning items they were able to find a better solution for me

First time customer.
I received my initial order from Omegawalk only to find the fit was on the small size. I contacted their customer support team and received a prompt reply. The team offered me options to resolve my issue. I await my replacement shoes when I will be able to update my experience once I have worn the shoes. To date I can only praise the customer service I've received.

Excellent customer service. Love the style and comfort of the shoes. I’m on my feet all day and need the extra support they provide.

Customer Service is really friendly prompt to help you with anything, styles are nice and shoes are comfortable

Please do not purchase trainers from Omega Walk! I received a pair as a birthday present in a woman’s size 7 (41 European) but they were way too small, my toes were poking through the fabric (they were more like a size 5). I was advised that I’d have to PAY to return them and lose 15% for a restocking fee. Alternatively I was told to keep the size 7’s, and pay an additional $12 OR $13 USD to have them send me a larger size (size 8). Firstly what company doesn’t want their stock back? And why USD when they were purchased from a UK site? Either way, the size 8s arrived and they may as well be the size 7’s there’s no difference whatsoever in sizing. So now I’m stuck with 2 pairs of trainers that don’t fit and to I’ll have to lose money returning them. Just awful, do not buy.

Really happy with the way Omega Walk handled my issue. I bought a pair of shoes, but unfortunately they didn’t fit me properly. I contacted them, and they were very understanding and offered me a refund without any hassle.

I really appreciate their honesty, kindness and excellent customer service. Things don’t always go perfectly with every purchase, but what really matters is how a company treats its customers when there is a problem. Omega Walk handled everything professionally and fairly.

Thank you, Omega Walk, for looking after your customers. I would definitely recommend this company. 😊

Ordered Novera, had an isssue with the size. Customer support was very helpful and addressed the issue with a quick turn around response. Happy with the purchase!

I’m generally a 5.5 and always happy to find a company that does half sizes. The order came quickly but the size was a little small for me. The team were super responsive and gave me a number of options to resolve 🙂

I ordered size 8 shoes which was too small for me, the customer service team responded very promptly and offered to send me another pair free without having to pay shipping fee or returning the ones with me.Excellent service!

I received excellent after-sales service and I’m very satisfied with their communication. They were responsive, professional, and truly helpful throughout the process. I highly recommend this company!

I bought a pair of omega - Ortho shoes for my mother who is 83. She was amazed with how light they were and also that they were slip proof. She did have issues with tightness on ball of toe and even though she does not have a bunion she did say they were tight. We are working on getting her a whole size bigger. So if you do have a wider ball of foot, order one to two sizes more or see if there is a wide option. But these are really the best out there… comfort, durability, lightweight, arch support.all there.

Also, their customer service is very helpful. Susan Brown (customer service manager) has been a real dear helping me with my mother’s issue. Quick responses, and very willing to have customer satisfaction.

Great customer service, issue with sizing but was sorted for me.
The trainers look lovely & go with most outfits.

My first purchase from Omega, and I absolutely love the ortho Balance! ❤️
Everything was great from start to finish. The fitting was perfect, and the customer service was 100%—friendly, helpful and professional.
I would definitely recommend the Ortho Balance, whether you’re looking for something comfortable for work or stylish enough for everyday wear. Highly recommended! ⭐️

No one should wear these shoes. There's no heel support. Fit is extremely small. Details said wide toe box. Very narrow.
My podiatrist strongly recommended not wearing them. The colour was nice. Received them within a week.

Excellent condition and soft steps with this shoes and the pressure socks.i love them
Also shoes 1 size up from Normal size.

Amazing customer service and help delivery options!

My name is Deatrice I had a great experience with omega walk the shoes are comfortable and affordable as a CNA who work 12 hr days these shoes make you feel like you are walking on clouds.

Ordered trainers on 30th July they arrived 7th August I went for 1 walk in them and found the sole was coming away from the edge, the rubber sole in the middle of the foot was more worn than my last pair of trainer which I had had 8 years.
I contacted customer support I was not impressed.... the said I had to pay for the return of the trainers .... this breaks uk laws, they said I couldn't have a refund.... I explained that under UK consumer law 2015 I was entitled to a full refund as I had
1 had the trainers less than 30 days and
2 they was defective as they was falling apart

Footwear should be able to withstand bring used outdoors, without falling apart.

The trainers do NOT meet quality standards as NOT satisfactory in quality
They do NOT meet trading standards
They was NOT fit for purpose
In the 30 days I can Reject the trainers if not fit for purpose
They FAILED advertising claims about the trainers as not as described
The Consumer foes NOT have to pay for postage to return goods with the issues described above

Their response was you can have 60% refund but we will NOT pay for postage.

What a joke Omegawalk do NOT buy anything from this Company

Seems to be that these are off-brand/mass-produced cheap shoes that are being bought and marketed as ‘orthopaedic’. Arrived with the stitching already coming apart, and could barely walk in them as the sides cut into my ankles. Feel cheap and plastic. Try to return them and you are told you can have another pair for free instead - obviously not costing them a whole lot to throw another cheap pair your way. Only managed to get a 40% refund on shoes (and socks that felt similarly cheap) that I will never wear.

Avoid at all costs !!!!
Shoes are cheap rubbish, small sizes and once you receive them offered a 30% refund email I received .......

Thank you for writing to Omega Walk, I hope you are safe and in good health! I am Susan and I would be more than happy and willing to address your concerns today.

We wholeheartedly apologize if we have failed to meet the satisfaction that you’re looking for our in the product. We totally understand if you feel that way. As our valued customer, we are here to provide you with viable solutions that can alleviate your situation.

We would like you to take advantage of our 30% refund and also keep the shoes. We do not want you to go through additional hassle of returning the shoes as it will consume much of your time and effort. This is the best thing we can do to compensate and make things right for you.

However, if you really want to return the shoes, we have laid simple steps and instructions below for you:

1. The item must be unused, in its original condition, and packaging (the same condition when you received it).

2. When you ship your order back, please include a note with your full name, the email address you used to place the order, and your order number (without this information, we would not be able to identify you for this case)

3. Send it to the address below and share the tracking number to us via email.

Recipient：Surui Warehouse
Address：Yuhang District, Renhe Industrial Park, Hangzhou Shanglian Technology Co., Ltd. West Gate Building 5, West Gate, 3 Floor, West Gate Freight Elevator
City: Hangzhou
Province: Zhejiang
Country: China
Zipcode: 310000
Phone number: 18969130737

4. Please be informed that you’ll have to shoulder the return postage cost.

5. Upon receiving your item, it will undergo a thorough inspection to check if it still in its pristine condition. If it qualifies for a refund, we will process the returning of your funds immediately and deduct 15% restocking fee based on our refund policy.

But if you choose our alternative solution, I can process a refund of 30% right away and you can keep the product. There will be no overseas return shipping costs and restocking fees to worry about anymore.

I hope I have adequately answered your query. If you have any other queries, please hit reply on this email and I would be happy to help.


#Stay Safe