OFF-THE-ROAD Anmeldelser 43

Inferior customer service. Items advertised as in stock - not in stock.
After one month of waiting I requested a refund as they failed to reply when asked to give some estimated availability date.

Ordered a front wheel. Deadlines of delivery were missed, but the wheel arrived. After checking, it was not what I'm ordered, rim was totally different from what was indicated in the description. Direct contact doesn't have any success: they mentioned cause it's handmade they do not accept returns. And they don't care that they send the wrong wheel. After few messages start ignoring any new messages.
Only when I created a dispute in PayPal did they start talking, and offered to pay for shipping in 2 ways + pay for a new rim which is mentioned in the description. So fix the fault on my costs! Not an acceptable solution.
Now the dispute has continued for more than 1 month, I still don't have a refund.

Was a bit confused with mixed reviews here before my order. Contacted the seller my mail before to check the actual stock status and when they would ship if i placed the order.
Got my response within the day, placed the order and it was shipped from Germany to Sweden within 2 days.
This purchase and interaction deserved 5 stars=)

Avoid this company!! Bought pannier racks for my XR650r. Delayed for months, didn’t fit. Had to do quite extensive bending and welding and drilling before I finally got them on the bike. Embarrassing

I admit I was worried seeing the reviews and if I would have read them before ordering I probably would have had second thoughts. Maybe I am amongst the lucky ones but for me all went smooth. The communication (email), order and delivery were great. No issues with the products (crash bar and barkbusters) and the delivery to RO was 5 days (ordered on the 1st, received the products on the 6th). Will order again from them soon.

Habe aus versehen das die falsche Feder für meine Tenere 700 bestellt und es es im Nachhinein gemerkt, kurz ne e-Mail geschrieben und meine Bestellung kam schnell und richtig an. Super.

Après de nombreuses commandes effectuées sans problème je me retrouve face à un silence assourdissant concernant une selle pour ma tenere 660 que j'attends depuis 2 mois.
Le service client est nul nullissime. J'avais l'habitude de commander chez ce fournisseur, c'est une habitude que je vais vite perdre !

Die Kaufabwicklung der Öhlins Produkte (Cartridge und Federbein) funktionierte ohne Probleme und der Umbau der Vordergabel für meine Ténéré 700 ging zügig von statten trotz vieler Aufträge. Gerne wieder.

Hab schon mehrfach bei OTR gekauft. Immer alles prima gelaufen. Preise, Lieferzeiten und Qualität sind top.

Worst service ever in 15 years ordering over the internet. One month and the parts haven't left the country yet. Nothing but excuses but no action to solve the issue. If you order something for your current bike go somewhere else as it probably arrives after the bike is worn or never... Scam if you ask me!

J'ai acheté des cales-pieds pour mon Ténéré 700. Le produit en lui même est correct.
Les délais de livraison ne sont pas respectés. Un mois d'attente.
Le contact avec le service après-vente et très mauvais. Il refuse de reconnaître le problème qui est de leur fait et me demande même de retourner le produit que je n'ai pas reçu si je ne suis pas content.
Ne pas commander sur ce site.

Products are High quality
Prices are excellent
Communication Excellent
Delivery Very fast
Will be back for more

I bought a saddle for a yamaha tenere 660 in this store. An old saddle with a new upholstery arrived, the store decided to appropriate the deposit for my old saddle, at first they threatened to take half of it, allegedly for the poor condition of my saddle, and then they wrote that they would not return anything. It is unrealistic to return your money if you paid with a bank card and do not live in Germany!!! Be careful they will find an excuse to deceive you, no trust!

Good and fast service, no problems!
I payed before delivery and products arrive after 2 weeks.
I can recomend👍

I think that negative feedback's are written by competitors.
I have ordered parts 2 times, everything was smooth and fine. I have asked some questions before buying and got very quick response. Recommend it!

I must reply to Off-the-road.de.
I did made my order by e-mail. But off-the-road.de didn't process the order. Why not, I don't know.
Then I send several mails to www.off-the-road and asked them to process my order. Nothing happened. Then I called Thorsten Haberkamm by phone. He said he couldn't help me by the phone, and that I should send a new e-mail, then he would process my order.
I send this new email as agreed. But still nothing happened. Then I called www.off-the-road again. And asked them to process my order. Also I told them that if then didn't process my order, then I would make a review of Off-the-road.de about their poor customerservice and support.
If I have a bad experience with a company, it is my legal right to write a review on trustpilot. This is not a threat, this is not blackmailing, this is not extortion - this is just fair to tell Off-the-road.de, what I would do, if then will not process my order, as they earlier has promised.
I have not paid Off-the.road.de any money. But I have placed the order by e-mail. Then I expected, that they will ask for a money transfer, and then send me product.
But Off-the-road.de did nothing. This is not good customerservice, and this is the reason, that I write this review on trustpilot.
Off-the-road is now threating me to take legal actions. They are welcome to this.
It is not forbidden to orientate a company, that I will make a review on trustpilot. This is not a threat or blackmailing. This is just fair to tell Off-the-road.de about my intentions, before I do it. Then I give Off-the-road.de a fair chance to improve their customerservice.
I have full documentation about it all via the corresponding e-mails between me and Off-the-road.de.
I have used Off-the-road.de before with succes. Now they apparently have some problems/issues with their customerservice and support by mail - and I will never do busines with them again.
I am sorry to write this - and I don't feel better in anyway. This is not revenge, this is just plain information about a company, that should have a better customerservice and support.

Bought spokes. Fitted to rear wheel to find they are all wrong. Front spokes wrong length. No reply to email until case opened through paypal. Won't refund because I opened a case. DO not trust or use these cowboys.

Excellent service, lightning fast replies to emails.
Ive bought from OTR two times now, and there is nothing to complain about.
Only little thing i could think of is that parts that they are missing(dont have in storage) doesnt say anything about that, so there was like 2days extra waiting for my powercommander, but yea, its not really a big problem :)
Orders and requests gets handled fast, shipping is within expectation aswell and prices are competitive.
You dont need to have any doubts when ordering from them. Im from norway if thats to any help.

Great selection for model-specific parts and accessories.
Very good prices!
Reasonable shipping fees.
Good shipping time.
could do better with forwarding tracking numbers but give them at reasonable response time when asked to.
I wish they would have a fast international private door to door shipping system (such as Fedex) not related to national post systems available!

Still nothing i called too much time and no one want help me and when i say that im recording they say me bye