Off-White Anmeldelser 

This is by far the worst customer service I've ever experienced in shopping for 20 years online.

First of all the sneakers had ripped souls after a couple of weeks of use. The quality is so poor that it is unbelievable for the money paid.

And well, when you think that things can't get any worse, you run into their "customer service". I opened my refund/return case over 6 months ago, and I still need to chase them on a daily basis. They have now stopped replying...

Stay away!

Vi descrivo la mia esperienza con off white. Ho partecipato al lancio del modello rubber dunk, sono stato ore ad attende il lancio sul sito, dato che era andato in crash prolungato per almeno 3/4 ore, intollerabile da un azienda di questo calibro, ma questo non è nulla. Dopo ore di attesa magia riesco a comprare il paio che volevo. Ero estasiato e non vedevo l'ora di riceverle, ma di qui in poi il vuoto. Ho aspettato giorni, settimane... Intanto loro si erano presi i miei soldi. Ho scritto due volte all'assistenza, rispondendomi sempre dicendo di avere pazienza e bla bla bla. Passa un mese e qualche giorno, sono totalmente disgustato da questa compagnia 🤡, così scrivo per l'ennesima volta al supporto, senza ricevere risposta all'inizio mi viene annullato l'ordine dicendomi che il prodotto era esaurito dicendo un semplice 'spiacenti', freddezza totale, si sono tenuti circa 200 euro per più di un mese. E sono stato rimborsato con un semplice 'spiacenti, ci dispiace molto'. Ora, non mi sembra che se chiedo un prestito in banca lo possa ottenere senza interessi, e invece con off white è stato così, solo che la banca ero io. Se li avessi investiti consapevolmente quei soldi chissà quanto avrei potuto guadagnare in un mese. E invece nulla, sono disgustato schifato e senza parole che un azienda come off white possa commettere certi errori da incompetenza pura. Potevano almeno offrirmi un codice sconto da utilizzare per un futuro acquisto, ma niente zero. Se non fosse per le collaborazioni con Nike non comprerei da loro neanche se mi pagassero. Dico una cosa sola di off white: 🤡🤡🤡

Customer support and ownership of faulty goods is the worst I've witnessed.

They ask for photo's, they dont follow up, you chase, they ask for the photo's again, they dont follow up, you chase they apologise, you chase they apologise, you chase they apologise, you chase they apologise, you chase they apologise, you chase they apologise, you chase they apologise, you chase they apologise, you chase they apologise, you chase they apologise, you chase they apologise, you chase they apologise - you get angry, they get to pump their crap quality and keep your money

My son bought a pair of sneakers in August when we were on holiday 1000 km away from home. He has been very diligent taking good care of the sneakers and not over using them, but now the sole of the sneakers has come loose. We contacted Off-White but they state that they are not responsible for damaged / faulty items since it was bought from a distributor. So they apparently do not care about the product quality and feel no responsibility.

Complete fraud and awful experience. No signs noted returns for in-store credit, only on the receipt. Customer service is a sham and passive aggressive without helping the customer. Everyone in the NY store is too high to response, smells strongly of weed.

ho acquistato un paio di Sneakers con applicazione in cotone basse, neppure un mese di utilizzo e la suola si è completamente scollata, ho fatto il reclamo all'azienda e si è rifiutata di prendere in carico il reso perchè a suo dire maltrattate, un paio di scarpe in cotone come le superga resistono ben oltre ed hanno altri prezzi! azienda poco seria, non risponde neppure alla pec di un avvocato per dare maggiori chiarimenti sul rifiuto!

Bestilte et par sko i går kl. 14.30 og 25.5 time senere blev de leveret på vores adresse. Jeg er meget imponeret og skoene til min søn var rigtig flotte.
Helt igennem en god oplevelse.

Company takes you money and does not ship anything or respond to inquires. Links for orders do not work. I had to dispute the charges to stop them.

I like this brand although I'm having problems with their sizing... whether it's a hoodie or a pair of sneakers. I think they should also consider clients who are petite! Lol

- products: premium quality
- shipping: fast
- packaging: great
- customer service: okay

I bought a pair of sunglasses. And when i recieved them der was a factory fault on them and I sent pictures to show them. The only thing customer service did was blaming the shipping company for damaging my item.

I asked to exchange them but that was not possible.

I asked for a smalle refund because i have to go get my item adjusted in a local store, but this was not possible either.

Baaaad service - faulty items.
I guess this was my last time buying anything from off-white..

Dette er den absolutte bedste hjemmeside. Kæmpe sh til Virgil Abloh for at lave dette fantastiske mærke.

Crap experience! I have ordered several items which they charged even though some were out of stock. When receiving the package, one item was wrong (old edition). They offered nothing in return. After 2 weeks they replayed that if I want the correct item (the one I paid for initially) I have to order it again and pay myself for transport, twice!! What a joke 😆

The belt my son ordered broke after 2 weeks. Returned it and nagged them for 10 weeks to get it back. When finally returned they've returned the wrong item. No acknowledgement of the mistake. Force me to again return it and do the dance all over again. Just stay away - you can get a more decent belt (read:loading-strap) for $5 at walmart. Support staff are stubborn and obviously don't understand the value of great support.

Their staff in their retail store in melbourne Lonsdale street made me feel incredibly uncomfortable and belittled.

Ordered a pair of nike air 180s off the off-white website. Had to keep asking for a verification email as I had no idea if they had even got the order. Then after 3 weeks, got a delivery. Of a pair of Nike Air 200s. Emailed them to inform them of this and they offered a 10% discount off my next order. Told them I wanted the original order or my money back to which they advised me that even although they are the wrong items sent to me I was to give the shoes away or sell them as they are beautiful. I mean really!?! £75 down the drain. Scumbag thieves.

This story Of the raffle are RIDICOLOUS, i have bougth online since the begonning Of the time and i couldnt Get a nike

I like thé brand but is bought a pair of shoes on thé off white website and after thé payment i did not got a verification email and after thé site I had a internal error 500.
So I don't know of wil I get these Pairs or how can i get my money back

my favourite brand so cooool . they designs are so different and I really love how unique but simple it is