I paid £155 plus express delivery for a dress that arrived covered in visible marks and crease/pinched lines. I needed it for Saturday and had to take it to the dry cleaner to try to fix it. When I... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I honestly can't praise Odd Muse's customer service team enough! Unfortunately, the courier lost my parcel, but the team made sure it didn't turn into a negative shopping experience. They... Vis mer
Selskapet har svart
I accidentally missed the deadline to return by two days and Alex was so helpful in reassuring me on my options. I was distraught as I'd bought over £300 of bridesmaid dresses but they were the... Vis mer
Selskapet har svart
Beautiful Dress and Helpful Customer Service This was my first time ordering from Odd Muse, and overall, I’m happy with my purchase. I was expecting delivery within the stated 3–5 working day... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Invest in timeless style & quality designed to last As seen in Vogue, Forbes & the Business Insider 🌎 Worldwide shipping
Kontaktopplysninger
Storbritannia
- orders@oddmuse.co.uk
- oddmuse.co.uk
4,0
Bra
3k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 92 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Odd Muse London
Hi Saida,
Thank you so much for your lovely feedback! We’re thrilled to hear you had the best experience with us 🤍
One button to fit all the dress…
I realized the dress only has one button, so it doesn't fit me well in the bust. The design needs to be tailored for a Latina woman with a larger bust, as the dress gapes open and doesn't provide any support or shaping. Also, the size is larger than other styles from the same brand that I tried on. It was a huge disappointment, so I think I'll have to consider returning it. 😢 Unfortunately, the taxes are 50% of the dress's value.
28. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Odd Muse London
Hey,
Thank you for taking the time to share your honest feedback, we’re really sorry to hear about your disappointment.
We truly appreciate you highlighting the fit issues. Fit can vary between styles, and we understand how frustrating it is when a design doesn’t provide the support or shaping you expected. Your comments are valuable and will be shared with our design team as we continue working to improve fit across different body types.
We’re also sorry to hear about the sizing inconsistency which we know can make the experience even more disappointing. If you haven’t already, please feel free to reach out to our customer service team, we’d be more than happy to review your case and see how we can best assist with your return.
Great Customer Support
The Odd Muse customer service team was great! Fast to respond and resolved the issue.
18. desember 2025
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Svar fra Odd Muse London
Hi Joanie,
Thank you so much for your kind words! We’re really glad to hear our customer service team was able to respond quickly and resolve the issue for you. We truly appreciate you taking the time to share your experience with us!
I love my dress and was able to…
I love my dress and was able to exchange for a smaller size easily!
22. desember 2025
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Svar fra Odd Muse London
Thank you for your lovely feedback. We're pleased to hear you love your Odd Muse dress and that the process was easy for you. We can't wait to welcome you back soon!
High quality clothes
Superb quality clothes and very friendly/helpful in store staff, clothes are elegant and create such good figures.
10. desember 2025
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Svar fra Odd Muse London
Thank you for your feedback Ayesha. We're pleased to hear you had a great shopping experience with us and that our team were able to help you. Thank you for visiting us and we can't wait to welcome you back soon!
5 star PLUS!
5 stars isn’t high enough for the service I have received from start to finish. When you buy through a company who just know how to keep a customer happy with speedy refunds and exchanges that’s when I know as a customer I’m dealing with an amazing company! My bridesmaids dresses are unbelievable - I got them on the Black Friday sale - but I would pay full price time and time again for this outstanding company! Thank you
28. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Odd Muse London
Thank you for your feedback Katie! We're so happy to hear you're pleased with the service you received and enjoyed your shopping experience with us. Thank you for choosing Odd Muse for your bridesmaids! We can't wait to welcome you back soon.
Exceptional Quality
The quality, the design and everything else about the dress is 10/10. Exceptional customer service and exchanges. Thank you!
1. desember 2025
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Svar fra Odd Muse London
Thank you for your lovely feedback! We're so pleased to hear our team were able to provide you with exceptional service and that you love your Odd Muse dress. We can't wait to welcome you back soon!
Thank you,
Odd Muse Customer Service
Brilliant customer service
Brilliant customer service.
Contacted via the chat on the website not expecting a reply until the next morning, however I had one in 10 mins. And my query was resolved straight away. Thanks Jerlinda x
17. desember 2025
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Svar fra Odd Muse London
Thank you so much for your kind feedback! We’re really pleased to hear that you received a quick response and that your query was resolved straight away. Providing efficient and helpful customer service is very important to us. Thanks again for taking the time to leave a review!
I’ve always admired Oddmuse dresses…
I’ve always admired Oddmuse dresses they’re just too chic to pass up. I finally treated myself to this one and the quality is unreal. The fit is so flattering (yes, even hides a little mom pooch 🙌). I’m completely obsessed Aimee and her brand are everything. Shipping was insanely fast too; I ordered it for an event that same weekend and it was already at my door in two days. Worth every penny.
3. desember 2025
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Svar fra Odd Muse London
Hi Alissa,
Thank you so much for your kind review. We’re really glad to hear you loved the quality and fit, and that your order arrived in time for your event. Your support means a lot to us, and we’re so pleased you enjoyed your Odd Muse piece.
Love everything!!
All the clothes are beautifully made and make me feel so good! Odd muse has quickly become one of my favorite stores!
11. desember 2025
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Svar fra Odd Muse London
Hi Caitlyn,
Thank you so much for your lovely words! 🤍 We’re thrilled to hear that our pieces make you feel good. We can’t wait to continue dressing you in pieces you love!
The dress is beautiful
The dress is beautiful, and the customer service is outstanding , I wasn’t sure of the color I ordered so I in touch with customer service representative, the response was fast and I got the information I needed
26. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Odd Muse London
Thank you for your lovely feedback Adesina! We're thrilled to hear you love your Odd Muse purchase and that our team were able to provide you with the help you needed.
Thank you again for your review. We can't wait to welcome you back soon!
I’ve had such a wonderful experience…
I’ve had such a wonderful experience with Odd Muse! Every order I’ve placed has been consistently impressive from start to finish. The quality of the pieces is beautiful, and you can really tell how much care goes into the packaging because it’s truly a joy to open a package from them.
In terms of sizing, I’ve found their pants and tops to fit true to size, while I prefer to size up in their dresses for the best fit. Shipping has always been smooth and quick, which makes the whole experience even better.
Overall, I couldn’t be happier with this brand. Odd Muse has become a regular part of my wardrobe, and I plan to continue ordering from them constantly. Highly recommend!
2. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Odd Muse London
Hi Ashley,
Thank you for taking the time to share your experience. We’re really glad to hear that you’ve consistently enjoyed your orders with Odd Muse. It’s great to know the quality, packaging, and shipping have all met your expectations.
Your notes on sizing are especially helpful, and we appreciate you sharing what’s worked best for you. We’re delighted to be a regular part of your wardrobe and truly value your support.
Odd Muse Customer Experience Team
Happy Customer from Ghana
I just discovered Odd Muse a few months ago and became instantly obsessed. I love how the clothes work for a foundational wardrobe and can be dressed up or down. It’s totally revolutionized how I style myself and gives me endless options. Also love that they deliver to Ghana where I live. Tens across the board!
8. desember 2025
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Svar fra Odd Muse London
Hi Adaku,
Thank you so much for sharing your experience! We’re thrilled to hear that Odd Muse has become such a staple in your wardrobe and that the pieces have given you more versatility and confidence in your styling. It’s also wonderful to know that international delivery has made it easy for you to shop from Ghana.
We truly appreciate your support — thank you for the kind words!
Odd Muse Customer Experience Team
I went to the Mercer street location…
I went to the Mercer street location and the girls were very helpful and made sure I had the right fit because I originally thought the dress was too tight and she assured me this is how it's supposed to fit to keep the structure and she was so right! She sipped me up and it was absolutely perfect I loved it all so I ended up buying 4 items. So classy and perfect for a capsule wardrobe.
10. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Odd Muse London
Hi Taylor,
Thank you for sharing your experience at our Mercer Street location! We’re so glad to hear the team was able to help you find the right fit.
We’re delighted you found pieces you loved and that they fit so well into a classic, capsule-style wardrobe. We truly appreciate your support and hope you enjoy every item.
Odd Muse Customer Experience Team
Great service
Great service. Posted out quickly, love the dress and felt so feminine in it!
26. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Odd Muse London
Thank you for your lovely feedback Cloe! We love to hear about your great shopping experience with us and that you love your Odd Muse dress and how it makes you feel!
Thank you again for your feedback. We can't wait to welcome you back soon!
Items are well made and classic
Items are well made and classic. A fantastic staple to anyone’s wardrobe
7. desember 2025
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Svar fra Odd Muse London
Thank you for your feedback Tina! We're glad to hear you love your Odd Muse purchases and that these are a wardrobe staple for you.
We appreciate your support and can't wait for future orders from you.
Odd muse
Simple website
Products visually pleasing
Models from everywhere
28. november 2025
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Svar fra Odd Muse London
Thank you for your feedback Lauren. We're pleased to hear you found the website easy to use and visually pleasing!
We truly appreciate your support and can't wait to welcome you back soon.
Great outfits
Great outfits, great delivery, just as shame about the returns is only 14 days
7. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Odd Muse London
Thank you for your review Morgan. We're pleased to hear you love your Odd Muse purchases and had a great delivery experience.
We also appreciate you sharing your thoughts on the returns window. Thank you for your support!
Absolutely love absolutely satisfied ✨
I’ve purchased 3dresses from odd muse so far . The material quality , the fit is top tier . Hugs at all the right places . Good packaging . Comes with a sealable bag which makes it convenient . Looking forward to purchasing more from your site . Looking forward to some fun colours with the same kind of material in the future summers .
Xoxo
28. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Odd Muse London
Thank you for your review Maria! We're thrilled to hear you love the quality, fit, and overall experience with your Odd Muse purchases.
We can't wait for future orders from you and for you to see what else we have coming. Thank you for your support!
Lovely quality clothes
Lovely quality clothes. Always a great shopping experience
26. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Odd Muse London
Thank you for your feedback Amy! We're glad to hear of your great shopping experience with us and that you love your Odd Muse purchases.
We can't wait to welcome you back soon!
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