Oceania Cruises Anmeldelser 

Have waited a long time for a middle east cruise and booked it when it became available. No one could foresee the conflict in the middle east and totally understand why Oceania canceled all ports of call along the Suez Canal and Red Sea areas. What is unacceptable is to substitute the Mediterranean for the middle east. Have cruised there twice before and who wants to go back to the same ports? Oceania refuses any credit for future cruises and advise it is within their "fine print" they can change the itinerary. Now we are stuck with another Mediterranean cruise and 9 days at sea (Suez Canal & Red Sea). What a waste of our money and I can assure you we will never cruise with them again and at every opportunity will warn others about their hard line approach to making customers happy - it's all about the almighty dollar and to hell with customer satisfaction or happiness. A total disgrace to the cruise industry.

The cruise ship itinerary changed completely from Middle East to Europe so it isn't the original itinerary we booked but Oceania refuses to refund customers citing that they have the right to change itineraries. Those two geographical areas are completely different! This is switch and bait!

I had a frustrating experience with Oceania Cruise and their onshore excursions. I booked a family cruise with Oceania and took advantage of a 25% discount promotion for the excursions. However, I ended up having to pay back the discounted amount of US$1,600 because Oceania refused to issue my cruise tickets.

It was our first vacation after the Covid pandemic, and the cruise was a significant part of our month-long trip to Europe. I booked the cruise holiday through my travel agent and the excursions directly on Oceania's website, utilizing the 25% discount offer.

As the trip approached, my travel agent informed me that there was an outstanding balance for the excursions, and Oceania wouldn't issue my cruise tickets. However, in my Oceania account, all the excursions were reserved, and no outstanding amount was shown. Despite my travel agent's efforts to resolve the issue, Oceania insisted on the payment. With the deadline for issuing tickets looming and having already made other travel arrangements and paid for the entire vacation, I had no choice but to pay the outstanding amount.

During the cruise, I had the chance to review the excursion pamphlet again and noticed the 25% discount offer. When I returned from the holiday, I cross-checked my bank statement and realized that the amount Oceania had charged me back was actually the 25% discount. I promptly contacted my travel agent to communicate with Oceania. It took Oceania two weeks to reply and they refused to reimburse me and instead blamed me for not selecting the discount at checkout. They requested proof, such as a screenshot of the transaction. It was frustrating because Oceania had not provided any payment receipt after the transaction, and they disregarded my credit card statement, which clearly showed the payment at the discounted price. It seemed unreasonable to hold me accountable for not having a screenshot of the transaction.

Feeling increasingly frustrated, I contacted Oceania's local office directly to inquire about a possible system glitch. A few weeks later, Oceania gave the same response, refusing to reimburse me and instead questioning why I hadn't resolved the issue before the cruise. Oceania claimed there was no problem with their system. What bothered me was that I had been completely unaware what the discrepancy was until I reread the excursion pamphlet while on the cruise. I reached out to them as soon as I returned from my vacation. If there was genuinely no issue with their system, it raises concerns about their business ethics. They enticed customers with a discount, accepted full payment, and then demanded repayment for the discount before issuing tickets. It left the customer with no choice but to comply.

Additionally, Oceania automatically charged my credit card for gratuities, even though they were supposed to be free as part of my booking. Fortunately, we noticed the charge and immediately contacted my travel agent while still on the cruise. Oceania eventually reimbursed us, but only after we pursued the matter upon our return.

Oceania offered future onboard credits as compensation, but I'm hesitant to be constantly vigilant and worry about my wallet on another Oceania cruise.

Overall, my experience with Oceania Cruise and their onshore excursions was extremely frustrating and disappointing.

NEVER book a cruise on Oceania if having reliable Internet matters. Or an app to plan and keep up to date with goings on onboard and off-shore. And whoever is in charge of marketing at Oceania has not yet claimed its Google knowledge panel…so guests cannot even leave a review. In 2023, what global hospitality brand doesn’t allow guests to engage digitally? Sadly, and surprisingly, it’s Oceania Cruises. My bad for not checking before we booked what will be our last cruise with this brand.

I enjoyed my trip.
The prices on the ship were higher than expected

- I apologize for this long review, but before booking Oceania, I highly encourage you to read through it so what happened to us doesn't happen to you.
Through all my years of traveling, I have never paid so much to receive so little. Due to the special occasion of my sister and I both graduating (one from high school and one from college), we had purchased first-class round-trip tickets on our flights out of the United States and our flights returning to the US. Since we are all so busy, we paid additional fees to have Oceania "Cruise Specialists" and travel agents through Oceania book our flights; meaning we would pay our airfares with the cost of the cruise directly to Oceania. Aboard the ship, the staff were amazing, with precise attention to detail and always offering a helping hand. The problem with Oceania cruises arose on our journey home. We were to leave from Istanbul to board a flight that would land in Montreal, then take us to our final destination of Minneapolis. Due to the Canadian wildfires, our flight from Istanbul to Montreal had been cancelled, which was completely out of the hands of Oceania. We tried our best to work with Oceania to rebook flights, but they told us that they had emailed their main office and we would have to wait until the following day to hear anything back (which would've been 5 hours before we needed to disembark the ship). Taking matters into our own hands, we hopped on the phone with Air Canada to try and rebook our flights, which turned into hours long waiting times to be connected to an agent, ultimately causing us to have to cancel our plans for the last day on the ship. When we finally connected with an agent, they were able to rebook us on flights home, but would have to downgrade us to economy cabin. We had absolutely no problem with downgrading as we were trying to just return to the US at this point. Keep in mind that flights back into the US in business class were thousands and thousands of dollars (and there were 7 of us in our party). Once arriving back at the US, we got in contact with Oceania to attempt to retrieve the thousands of dollars lost from downgrading. It took Oceania a whole month to even reply to our inquest. Dozens of phone calls and emails went unanswered for a whole month and when a representative finally got in contact with us, she told us she would need our boarding passes from the flight that had gotten cancelled and the flight that we had been rebooked to. We gave them the appropriate documentation of receipts where we had paid for business class and showed them our the reservation number and tickets from when we had been rebooked, as who saves boarding passes from 2 months prior, and we were unable to look them up online. Another month of no reply, when we finally hear back on August 17th with the email just saying "Thank you for your recent communication. Following a thorough review by our Air Department, it has been determined that there is no refund eligible in this case." Our flight back into the US landed on June 11, and our first attempts at correspondence with Oceania occurred June 15. Between two emails back and forth Oceania determined we were not eligible for refund and kept thousands and thousands of dollars and wasted our time.

- End point, Oceania is great for the actual cruise and will be there to collect your money, but you better pray to the gods that nothing happens, because if it does Oceania is silent. Safe to say we will never ever be using them again, and I will continue to fight to get our money back.

une guide complètement folle au palais de Sintra (groupe numéro 4, 10/08/2023) qui crie sur les autres visiteurs car ne supporte pas que d’autres visiteurs passent devant elle (? le palais ne lui appartient pas) et pas professionnelle devant ses propres clients car insulte des visiteurs et ose se plaindre auprès du personnel

Outrageous prices for shore excursions. Tour guides could hardly speak English and the itineraries were mostly uninteresting. Marina ship was old and dated needing new furnishings and carpets. Our toilet was clogged for 3 of the 9 days. Food was excellent though but the specialty restaurants were mediocre at best.

No reponse to written complaint mailed to headquarters. Still no response to emailed complaint.

Great cruise and ship but the transportation arrangements before, during and at the end of the cruise were appalling. Too much to write here but, book your own flights and avoid cruises with Venice.

Unbelievable spammers/junk mailers. They buy lists of names from companies like Travel + Leisure (who sold them without permission) and then Oceania Cruises proceed to send mailing after mailing. Doesn't matter if you try to opt out, call them or send message asking them, to stop - they'll keep dumping junk mail at you. They don't answer calls or messages. Imaging if you actually paid for the service how dreadful it would be,

We were not properly informed that having had 4 covid vaccinations that Port of Sydney would still insist on a recent test. There was ample opportunity to tellvus the night before when it would've cist 10dollars, instead it cost 300 dollars for 2 of us.
They charged forcavtrip where we experienced nothing and refused any refund. They charged full price for a drink in bar 2minutes before 2 for 1 offer time. Food mediocre, often not very warm. Dessert choice poor. Would not address any of the above complaints. They also messed up out business class booking,cwhich we really had to fight hard to get any fairness. They should have paid for the mistake. Greedy, greedy company.

Nous étions sur le bateau Regatta pour 28 jours pour la Polynésie française et Hawaï (du 6 avril au 4 mai 2023). Nous n'avons rien de négatif au sujet du personnel mais ou ça s'est vraiment gâché c'est Hawaï. Du 25 avril au 28 avril inclusivement notre itinéraire indiquait la visite de Hilo, Honolulu et Kailua-Kona. Toutefois, sur un papier déposé dans notre chambre il y a un itinéraire et là Oups! Hilo est remplacé par Lahaila (rien à visiter) et Kailua-Kona avait disparu de l'itinéraire. Pourquoi! Aucune explication de leur part et ce malgré nos nombreuses demandes. Quelle déception! A noter également que quelques changements avaient été apportées à notre itinéraire concernant la Polynésie française et nous avions dû revoir quelques excursions ce qui a également été désagréable.

Nous avons choisi ce tour complet de l'Australie car nos 6 précédentes croisières avec Océania ont répondu à nos attentes. Il n'en fut pas de même pour celle-ci !
Quels problèmes!!! voici un résumé :
• Déjà avant le départ, l'escale à Brisbane a été annulée au profit de Mooloolaba, sans intérêt.
• Nous n'avons pas apprécié le test covid surprise et obligatoire (bien que justifié) mais surtout son coût exorbitant : 95US$/pers
• A notre arrivée à bord, à notre grande surprise, l'escale de Thursday Island a également été annulée.
• Et ce n'est pas fini… deux autres escales ont été annulées : Penneshaw sur Kangaroo Island qui était la plus belle. Nous sommes restés au large de cette île pendant une journée entière pour nettoyer la coque. De plus, on nous a fait croire au débarquement alors que le personnel savait qu'il n'aurait pas lieu ! C'est très désagréable d'être pris pour des idiots. Suite à cette escale, la suivante, Portland, a également été annulée.
• Nous avons également été confrontés à une panne générale d'électricité, ascenseurs indisponibles, panne des moteurs.
• Autres modifications ENCORE, "Itinéraire revisité" quatre fois 1h d'escale en moins.
• Et pour en finir avec les désagréments, la Wi-Fi gratuite peu fiable.
Nous sommes très déçus, ce tour exceptionnel de l'Australie n'a pas répondu à nos attentes. Et les repas ne sont pas meilleurs que sur les autres compagnies de croisière.
Les tarifs nous laissaient espérer l'excellence, nous en sommes très loin. Tous les aspects négatifs, sans excuses, sans compensations malgré notre demande, ne nous inciteront pas à naviguer à nouveau avec Oceania Cruises.

We chose this 12 day cruise as a special celebration of my husband's and my big birthday year. It was very expensive (including RT airfare on BA from the UK). The reason we chose this cruise was because we wanted to see a lot of wildlife so we bought 5 tours (4 animal reserves and 1 desert trip). 3 of the tours were cancelled at the last minute supposedly for weather conditions in two cases and no explanation given for the third. So we were very disappointed and mainly sat around the ship for days at sea. The onboard activities were not very good. There were only two speakers who gave lectures on S African history and customs. When we were on other cruises, notably Cunard, there were many different lecturers who were from many diffferent backgrounds. The evening entertainment was awful with the exception of a good comedian from Cape Town. The day of embarkation was awful. We checked our luggage in at 11 15 in the morning and it wasn't delivered to our cabin until after 5 PM with no explanation given. There was no information given throughout the first day and we had to learn from cabin stewards and other guests that weather was delaying our departure. We finally sailed late that night and were subsequently delayed by half a day to our first port in Namibia. Our first tour was at Port Elizabeth a week later and was really great. We spent a half day at an elephant reserve where we saw several herds very close up and learned a lot from our excellent guide. The only other tour that wasn't cancelled was another animal reserve near Richards Bay. Although we saw quite a few animals the 4x4 vehicle we were in was very uncomfortable with no leg room and crowded. It needed to be started with jumper cables. At one point our driver/guide suddenly decided to have a drag race with another vehicle which was scary and resulted in several people's hats being blown off. The best thing about the cruise was the excellent food and the staff (although the ship was understaffed in the diningroom and cabin crew). Given how much this short cruise cost us, the few positives hardly made it worth the expense. Also still waiting for my refund for cancelled excursions!!

Plusieurs passagers se plaignent du mépris d'Oceania pour ses clients.
Il semble que cela soit particulièrement le cas avec les PASSAGERS non USA, Canada, notamment EUROPEENS qui peuvent difficilement se défendre et agir à distance.... plus barrière de la langue parfois!

Concernant le remboursement pour les annulations Covid, Oceania prouve encore sa mesquinerie.

Réservations 2020 sur la compagnie WINDSTAR. Ils ont proposé très rapidement un avoir ou remboursement. Ayant choisi ce 2è, ce fut fait aussitôt

Ils ont renforcé la fidélité déjà acquise par leur qualité. Nous recommandons WINDSTAR

Boycott d'Oceania . Il y a d'autres croisiéristes de qualité: Celebrity et Windstar. Pour des vacances familiales plus décontractées, NCL a toujours donné satisfaction. Mieux vaut éviter croisières avec trop d'européens du sud, un peu bruyants!

Anciens passagers, lors d'une 8è croisière Oceania, nous avons subi cela;
Blessure grave occasionnée par un passager renversant café BRÛLANT sur le pied d'un autre. Brûlure au second degré, au 2è jour d'une croisière de 14 jours => 12 jours gâchés, immobilisé, soins quotidiens douloureux, souffrances, insomnies...
Aucune excuse, geste commercial sur place.
Mails adressés au retour de la croisière n'ont JAMAIS EU de réponse... malgré 3 autres croisières déjà réservées!. Après 1 an de silence, nous avons attaqué Oceania => ont instantanément annulé réservations à venir (perte des billets d'avion déjà achetés!). Acculés, ont proposé médiation à Miami. Déplacement transatlantique, séjour, location voiture pour toutes les démarches, à nos frais! . La "Director Guest Relations & Risk Management" fut odieuse, stupéfiant la médiatrice par son intransigeance.
La "clause de confidentialité" interdit de révéler leur minable offre. Uniquement ridicule réduction sur 3 prochaines croisières... nous obligeant à repayer encore de belles sommes pour en profiter! Aucun remboursement des frais de déplacement, de la croisière perdue...
Ils préfèrent dépenser des sommes colossales en avocat, experts, médiation que de faire un geste d'excuse et de dédommagement.
Ca marche peut être face à des européens. Ils en profitent!

Oceania joue de son côté "européen" décor, cuisine... mais fera fuir les HUMAINS européens par ses pratiques

If I could give them zero stars I would. Worst customer service. Booked a cruise in November 2019 for a cruise in March 2020 for my 30th wedding anniversary
That cruise was cancelled die to COVID. Thinking that the world would be back to normal, I rebooked for October 2020. I received an email in July, stating the October cruise was cancelled. Oceania will not refund my money because it is in a FCC. That was for October 2020. According to them, they have policies and procedures. I agree with that however the world is/was in crisis. I wanted to cruise in 2020 for my anniversary not 2021 not 2022. They are so flippant in telling me that they can't wait for me to have a good cruise when I can rebook. I want my money back.

My request to cancel a cruise was dealt with efficiently and sympathetically. I had really good interaction with a number of staff. Money held by Oceania was returned to the cruise agent, for refund to the client, within the agreed timeframe. Unfortunately the cruise agent Planet Cruise were not as easy to deal with and kept the money for six months. I really hope that I get the opportunity to book another cruise with Oceania in the future, directly of course and not through an agent.

VERY disappointing.
I have been arguing with this company for 7 months. They have put themselves first instead of the customer and if they aren't going to take care of the customer before they even step one foot on their deck I wouldn't want to be in a foreign country with them. I answered an email which turned out to be misleading information as three weeks later they actually cancelled the cruise and yet they insist on keeping my $27000AUD. Guest Relations (Aust.) is an absolute disgrace. As for Oceania - keep my money, and may the Karma that comes your way give you everything you truly deserve.

Very poor service in obtaining a refund for my cruise cancelled on 25 April. Oceania stated that it would take 90 days for a refund, much longer than the 14 days required by law and the 90 days passed on 24 July and the money has still not been paid back to ROL, my booking agent, for them to pass on to me. I received an email on 17 July stating that the refund had been processed and would be with ROL"within a few days". 2 weeks later and this has not happened and all my emails to them have remained unanswered. This is appalling customer service and Oceania has gone from being my favourite cruise line to one I would never recommend or use again.