Nzblooms Anmeldelser 74

I do not normally leave bad reviews on a company as I try to find one good thing. With this company I could not. NZ Blooms claimed it does same day delivery. I made and paid for my selection the day before the requested delivery, so not on the same day. Not only was it not delivered on time (it was 2 days late and delivered by NZ Post, not NzBloom). It was certainly not what I ordered, which was Designer Collection Deluxe in Mason Jar 111. The receiver's son sent me a photo of what was delivered - how embarrassing and maddening. It was a small bunch of wilted flowers, lots of greenery and included a teddy bear which I never ordered. In addition, they offer a sign-up discount and then charge an exorbitant delivery fee. Attempts to contact the company on numerous occasions all failed. There is no honest transparency with this company. I will not use them again and definitely NOT recommend them. In these times if you cannot be honest with your customer in providing the services you claim you can then do not offer services.

DO NOT USE THIS COMPANY
there is no way to contact them, we have lodged a dispute with the bank and can only hope to get out money back, but no flowers, no communication, nothing.
Absolute SCAM!

I won’t keep this long.

Will just say don’t buy from this company or their other company bloomex

It’s a scam. Trust me. You won’t get a refund.

Corrupt Company Placed and paid for order Never arrived Have emailed so many times about delivery or refund and not one reply Not only that you cannot get them on phone from Australia Do Not order a single thing from them The authorities need to close them down before pensioners like get had again

I too had a bad experience, paid for a large bouquet of flowers for my anniversary to send to my wife. Ordered 4 days before the due date They arrived a day late and I got an email saying flower types had changed(yeah that’s cool, flowers change) what I got was a small bunch of flowers in box that said discounted flowers in bold letters. Not a good look and make me look like a cheapskate. Called and emailed 6 times with no response. I paid close to 190 for this small bunch of flowers. Feel like I got scammed. DONT USE

I wish I’d read the reviews before ordering! Phoned the first time to confirm delivery today and met with not the most helpful person, phoned several hours later and told delivery by 8pm, it’s now 8:30 and no delivery. Won’t ever order from here again and recommend going elsewhere.
Followed up the next morning turns out they were delivered and left in the letterbox! The worst service ever.

Did not deliver on the same day as advertised. Dont waste your money or time using this company especially for special occasions. Custom service also pretty unhelpful and didn't sound at all surprised the flowers hadn't arrived as requested. 🤬

False pretences- they offer same day delivery but don’t deliver. Not same day, not next day, not until seven days from the order! For a funeral.

Absolute SHAM of a service. Don’t touch them.

I feel lucky that my husband received the rose I sent him at work for his birthday, albeit just after the end of the working day so the effect wasn't as hoped. Going by these other reviews (which I should have read before ordering, and normally do!!), we did a lot better than most. The rose was in good condition although only accompanied by one piece of greenery when the picture had shown two. Before the arrival, I checked the delivery status on the Shop app and was shown it had been delivered two hours before that time (it hadn't). I rang the 0800 number (please be aware that one version of this number on the website has a typo in it: an extra 0) and was told it was on its way but they couldn't give me a time. I rang back a couple of hours later to be told (after pressing them a bit) that yes it would be 'definitely today'. More time passed, I tried the chat bot and they said today as well. Perhaps next time I should specify that I need it delivered by a certain time, but the rose's courier slip said it was being delivered to a home/residence which makes me grateful that it wasn't delivered to my husband's work around 9pm (like it says they do for home deliveries)! Also please be aware that the packaging the rose came in was from Bloomex (who have a bad rep), so it looks like Nzblooms does partner with them. I likely won't go with Nzblooms again, but as I say I feel lucky that the rose arrived at all and that it wasn't half dead. Sorry to read everyone else's experiences apart from those 2 or so OK reviews.

I live in Australia and wanted to send flowers in NZ. I ordered on Sunday for next day delivery. Got a message late Monday night saying the location was outside of same day delivery which isn’t noted anywhere on my order or website. They then emailed me saying due to “unforeseen circumstances “ they couldn’t create the arrangement id ordered. Long story short flowers were delivered late Tuesday and they couldn’t have been any further from what I wanted. I ordered light pastels and got a slapped together harsh reds.
Will never order from them again

They were not delivered on the day of delivery and did not contact me. They said it was because it was ordered on the weekend. No where on the website did it say this. Then they sent an email to say that the flowers I ordered wernt available and they had replaced them. The flowers are minimal and mainly roses....not what I ordered at all. Terrible experience and would not go near them again or recommend them to anyone.

DO NOT USE THIS COMPANY! Didn’t delivery my daughter’s 30th birthday flowers! I requested a refund on the online chat, which they agreed to. They then for some reason despatched a box of flowers that arrived 6 days later?!! Flowers were half the size of the photo, delivered in a box & shipped from Auckland. They do not use local florists. Customer service will now not respond to my emails.

Steer clear of this seller! There’s no way to ring them if overseas, my order delivery was not confirmed and was delivered a day late. Their contact email address bounces back.

OPERATING UNDER NZ BLOOMS, BlOOMEX, MEL’S FLOWERS, FROM YOU FLOWERS NZ and there could be more!! Do not buy from these websites. They are scammer businesses owned by a Canadian company with offshore directors, posing as local florists. I believe they purchase unsold flowers from Auckland florists so by the time they arrive at the destination, they are no longer fresh. They also use a normal postal service rather than an urgent delivery service. The same day delivery promise on their website is a misrepresentation. Their customer service is absolutely useless - they don’t actually work for the flower company - they just use a random call centre whose staff simply forward notes to the flower company who never come back to you anyway. Their customer service email address is also invalid so there’s no way of contacting anybody who actually works there. We ordered flowers to be delivered for a funeral, were promised that they would arrive by same day by 3 different customer service staff, and then received an email at 9pm advising that delivery couldn’t be achieved by same day and that a complimentary gift has been added to the order. The recipient confirmed that no complimentary gift was included. How embarrassing! We also requested a refund given the delay in delivery and we were offered a refund of $5. Pathetic! I have also asked for photos of the flowers on 3 occasions given the number of complaints about wilted flowers being delivered. After receiving promises of photos from the customer service staff, no contact has actually been made by the flower company. AVOID THESE BUSINESSES AT ALL COSTS.

My order included a vase. On their advertisement it says ‘Vase included’. The first time I rang the person on the line said it was the wrong number and hang up. I rang the same number again and the same person again and this time she confirm it was NZ Bloom. The person on the phone could hardly speak or understand English and didn’t know what a Vase was and didn’t know why I was calling. I had to spell VASE three times until she said she understood and give me an Australian email address to contact as they couldn’t help. Tried the email address but it’s auto reply’s with a technical issue and the email not delivered.

Wish I could do zero stars!
Dealing with this 'company' is an absolute nightmare. Trying to pay for and send flowers on behalf of a friend and it was horrific. Please avoid this scam shop if you'd like to maintain your sanity. One guy on the phone sounded like he was in the back of a laundry, and today I got a woman who was making excessive noises and moaning. Bizaaaarre.

AVOID,
This company is breach of the Consumer Guarantee Act, they sent a substandard bouquet , completely different to one advertised and that I paid for.
They refuse to accept any accountability and do not respond to complaints.

I am formally reporting them to trading standards and will seek a refund via bank as they in breach of consumer law.
Disgraceful and unacceptable DO NOT USE THEM.

Supposed to be delivered on the 2nd but not delivered until the 4th flowers no water and flowers dead and $100 down the drain.

Flowers still not delivered after I ordered them on the 25th March. No idea how to contact, email and phone number don't work, I am getting police involved after seeing all the negative reviews! DO NOT PUCHASE FROM THIS PLACE!

Worst bullshit ever brought a pack of flowers and gift box of chocolates and a weird collection looking like it came from the Asian supermarket showed up nothing like what was advertised. Might be Koreas number 1 chocolate sure as hell not New Zealand’s. The flowers were wilted and small. Whatever you do don’t buy from here if I could give 0 stars I would