Nylahsnaturals Anmeldelser 

160
TrustScore 4 av 5

4,1

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I have been purchasing Nylah products for about a year. Whilst I cannot talk about hair growth, I can attest to their excellent customer service. When my parcel arrived damaged due to leakage, my prod... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I have been using Nylah for over 5 months now, especially the Thrive, Flouish and the Derma Stamp Tool. It has helped with my edges. I use it constiantly, and I have seen a great improvement. I woul... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I started using Nylah’s products in June 2025 and have seen great improvements in my hair texture’s flexibility and moisture retention. The FAB ingredients are also enjoyed by my son and granddaughter... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

After reading reviews on how good these products were I decided to place an order. Unfortunately I made the decision to cancel and request a full refund. No acknowledgement and they couldn’t even st... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Butikk med hårprodukter

Skrevet av virksomheten

Award winning hair Care, Nylah's Develop natural high performance hair care for people with Curly | Kinky | Coliy | hair types. Our products are simple carefully selecting the best natura has to offer. seen on: Dragons Den, Vogue, ITV, BBC. Cosmopolitans winner for best afro Shampoo 2021


Kontaktopplysninger

4,1

Bra

TrustScore 4 av 5

160 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 91 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,1

Alle anmeldelser

(160)

68 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

NO PRODUCTS RECEIVED

I am stil yet to recieve products i purchased a hair bundle for £69 and it was due to come on friday it is now Tuesday and i still have not received anything!!! The tracking number that was given to me from royal mail is in valid!!! Can someone from customer care get in touch as i need to know whats going on!

27. september 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Nylahsnaturals

Thank you for getting in touch, and I’m sorry to hear about the issues you're experiencing with your delivery. If the tracking number provided by Royal Mail is showing as invalid, we will need to investigate this further with them to ensure your parcel is on its way.

Could you please send us an
email with your order number and full name so we can locate your order in our system and contact Royal Mail for an update? Once we’ve received this information, we will work on resolving this as quickly as possible and keep you updated.

We truly appreciate your patience and will do everything we can to resolve this matter promptly.

UPDATE
Happy to see that your products have now arrived safely

Vurdert til 3 av 5 stjerner

Not for my permed hair.

This product is expensive. I expected a lot more from it did not meet my expectations at all. My hair started to break. I presume this is a keratin product. My afro hair is permed. I contacted Nylah before purchasing to ask if suitable. They said yes. It's not. The shampoo is no different to any other cheaper shampoo. What is more disappointing is the conditioner. Firstly hard to get out of the bottle. It thick so should be luscious. Hair left hard and dry and brittle. Breakage starts upon applying and worsens over time. I would not recommend for permed hair. Now stuck with hardly used £30 products. Shame really as other reviews are positive. That's MY experience don't be put off trying.

2. september 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Avoid this company

I have had a very bad experience with this company. I ordered well over a month ago. One of the items they sent me was the wrong product. I contacted them to ask them to correct it. They ignored my emails for over two weeks. I had to send 10 emails before they finally replied. Telling me they would get back to me shortly . Then no contact from them again, so I had to send another couple of emails. They have now instructed me to send back the wrong item that I was sent, then they will send me what I ordered. I am disabled, so It will not be easy to get to the post office to return the item. And by this point I do not really trust them to send me the item they owe me. Really shoddy treatment and had been going on for well over a month.

18. juli 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Nylahsnaturals

Hi Michelle,

I hope this message finds you well. I wanted to follow up regarding your order dated 28th July.

While we aim to respond within two working days, an influx of customer service inquiries can sometimes lead to delays. We sincerely apologise for any inconvenience this may have caused.

We understand that you received an incorrect product in your order. Once our customer service advisor confirmed your corrected order, we promptly sent you the right item. During this process, we requested that you return the unwanted product, with the return costs covered by us.

We also noted your mobility issues,once you mentioned them to us and I want to assure you that the Nylah family does not tolerate discrimination in any form.
a request to return an unwanted item is a standard process, we of course try to support with any disability needs once we are made aware of them. as we had done in this instance. We therefore dispatched a second replacement on 9th September. Unfortunately, Royal Mail could not deliver the parcel to your address and instead handed it to your neighbour. We understand your frustration that royal mail delivered to your neighbour, especially given your mobility challenges, but please know that we have no control over Royal Mail's delivery process.

All delivery'ss received email or text notifications from Royal Mail regarding the expected delivery time and date of your item, which allows you to adjust the delivery date and location if you’re not going to be home.

Once again, we apologise for the inconvenience and appreciate your understanding. If you have any further concerns, please feel free to reach out.

Best regards,

Vurdert til 5 av 5 stjerner

Edited review after resolution

I didn’t want to have to leave a bad review here but after trying to contact customer service several times in multiple ways to amend my subscription because it won’t let me on the website I just cannot get a response. I’ve never experienced such poor customer service with a company before. So disappointing because the products are great but I didn’t need another lot this month. I would be very grateful if somebody could get back to me.
UPDATED:
I received a phone call from a lovely lady who informed me that they had emailed me back but due to a technical error (in my emails I think) it was not received. My apologies and wonderful customer service. Would highly recommend!

9. august 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Nylahsnaturals

Subject: Follow-Up on Your Subscription

Hi Sara,

Thank you for your email and review. whilst we are glad to hear you like the products we are sorry that you did not receive our follow-up email, which was sent through our website on the 9th August. I’ll look into this issue.

As you can see from the activity we emailed to, your subscription was paused on 9th August, at 1pm only 2 hours after you contacted us. We acted immediately to pause your subscription and also emailed you a magic link to allow you to reactivate or cancel your subscription as needed. We have sent you evidence of our actions and correspondence to you in a separate email. Please check your spam folder for this email. Additionally, please note that we received only one email from you on 9th August and responded to it straight away.

I’ve resent the magic link via email to enable you to manage your subscription. But as mentioned in the email we sent, please be sure to check your junk mail, and rest assured that we won’t take any further subscription payments until you choose to reactivate your account.

Vurdert til 1 av 5 stjerner

Poor customer service

My husband ordered the bundle range of Shampoo, conditioner, hairspray and the leave in conditioner from the actual website on the 1st of July, he paid for next day delivery which never came the next day, he received the products on the 6th of July and he was missing the leave in conditioner, we understand it was out of stock but why take the money from him? He has emailed about 3/4 times asking where this product is as we were told it came back in stock on the 8th of July, he’s still waiting for a response, no refund has been given either, so frustrating and disappointing on the poor customer service. I really wanted to try the leave in conditioner and now I’m worried about ordering this as it may not arrive. Order number: Order #9850 Name: Bent

1. juli 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Nylahsnaturals

Hi Nikki,

Thank you for your review. I have reviewed all our emails and could not find any from your husband. When he placed his order, our website indicated that the leave-in cream was on back order with a specified delivery date. Upon checking your tracking details with Royal Mail, I see that the cream has been re-dispatched, suggesting it may have been lost in transit.

Could you please email us copies of all the emails your husband sent? This will help us investigate why we didn't receive them. I will also re-dispatch the leave-in cream to you today via 24-hour delivery.

Please don't hesitate to reach out if you have any other concerns.

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Update this matter has been resolved with the customer

Vurdert til 5 av 5 stjerner

Helo I want to thank Nylah hair…

Helo I want to thank Nylah hair products, they have help my hair alot ,I noticed since I have used my hair eczema, dryness flakes has
gone I couldt believe the

change

this company know what they are doing ,its the best hair care I have used. My hair is at its best,
I will continue using there hair range,
I want to thank the Co finder,
Of the company they really care

24. mai 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Really good

Really good! Has a lot of slip so my hair is softer and I didn’t have to go through a painful detangling process.

18. mai 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great product

Great product with amazing results. Finally something that is catered to our hair type with good ingredients. A fairly priced that I will be recommending to friends and family.

2. april 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I gave nylah naturals a try as at the…

I gave nylah naturals a try as at the time i was interested in the idea of a new haircare routine for myself, since then it has been my main source of shampoo and conditioner, my go to was head and shoulders before this, but from discovering this product it has done wonders for my hair, my hair is very tight and curly and always rolls up in knots. When i apply the shampoo i feel like its actively loosening the knots as i wash giving my hair a more flexible and silky feel, once washed i apply the conditioner which then boosts the silkyness giving my hair a smooth soft finish. For young and old i would recommend nylah hair care to anyone and if you haven't tried it then you need to it will change ur hairs life.

30. juni 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Highly recommend

Highly recommend, never fails to deliver. Love everything about the product, especially with my sensitive skin. From now on, I wouldn't use anything else.

12. mai 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Nylah's Natural 5 star

I have been using Nylah's Naturals since noticing a lot of hair breakage an I can see the difference already. The products are very gentle an also smell great

4. mai 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I have been using Nylahsnaturals…

I have been using Nylahsnaturals products with my daughters and. And the products have been no less then brilliant. Due to skin allergies i have to be really carefull about what we use. These products have not only been gentle to my girls. But also help their skin and hair flourish

7. mai 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

A staple product

This product has been a staple for my home. We use the shampoo, conditioner and absolute love the seed oil which is great for my daughters dry scalp. I recommend trying the whole range

12. mai 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

A forever customer

I've been using the whole range for years now and that's because my hair loves these products.
Smells great
My 4c curls pops after every wash
Hair's clean and moisturise EVERY SINGLE TIME!!!!!

Love love love them.

Highly recommended and will continue to buy

11. mai 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Highly recommended for the whole family

I've been using Nylahs on myself and family and highly recommending them for years, I can see why they've won so many awards, the quality of their products, from the scent to the clean ingredients is why we keep coming back.

We have various hair types in our family and it seems to work just as well for all of us. We've used the whole range so far and our favourites are definitely the shampoo, leave in conditioner and super seed oil.

Sorry to hear others have experienced delay s in their orders as I was shocked how quickly our last few orders arrived.

4. mai 2024
Anmeldelse skrevet uten oppfordring

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